ITunes installation hangs

Hey all,
I got my girlfriend a Nano for her birthday. However, I am unable to get it working for her, as I'm not the greatest technology genius
I pop in the included CD that comes with the iPod. The drivers for the device install without any problems. Then, when the installer tries to launch the iTunes + QuickTime installer, it hangs after right after the InstallShield progress bar finishes and disappears
I've tried downloading the standalone versions of both iTunes and QuickTime to try intsalling them separately, and I've disabled her antivirus software. Nothing's worked.
Any help would be greatly appreciated.
Thanks,
T. H.

hi Tommy!
this might be a background application causing the hang. usually we have trouble with antivirus and antispyware applications, but there are a few others like Cygwin:
http://docs.info.apple.com/article.html?artnum=302290
... so let's try shutting down
b all
background applications prior to the install. see the Installshield advice:
http://consumer.installshield.com/kb.asp?id=Q108377
and also check to make sure your Windows Installer is up to date:
http://docs.info.apple.com/article.html?artnum=93976
keep us posted on your progress.
love, b

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I've been trying to install the latest iTunes on my PC, without luck.
I have version 8 installed, but seems there's something hidden that makes latest iTunes hang
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http://i26.tinypic.com/2j2ccig.jpg
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Hi normeagle,
Welcome to Apple Support Communities.
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http://support.apple.com/kb/HT1926
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This ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.

I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop. With trepidation but acknowledging I don't know any of the stuff they were talking about, I allowed them to raid my laptop thinking it could be for the best. Now I'm not sure if it is related or not but depsite me having the most recent Itunes updates on both my Ipod 4TH GT, I am getting the following message everytime I connect my Ipod to the computer...and the timing would be about right too:
this ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.
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*Will add & remove totally uninstall Itunes so that I can reinstall?
*Will I lose my apps, music & data?
*If the apps, music & data is recoverable, how do I do that?
Sadly I can't find the installer & would love to add my new Mumford & Sons cd to my Ipod collection but don't know how to fix this. I love my Ipod & google but I have spent hours tryign updates, downloads, searches & feedback to Apple. A few months ago I had an Itunes billing problem & there was a webpage where you could email an apple support worker & rhe replied to my credit card problem within a day or 2 but I can't find that help for this problem..I couldn't express my graditude enough if you could help me with this, but thank you.

dorygirl2009 wrote:
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop.
This "smart friend" really sounds like a collosal moron.
Follow the instructions here: http://support.apple.com/kb/HT1925 to remove and reinstall all Apple products on your computer.
Once you get everything working, the next time your "smart friend" wants to touch your computer, tell them firmly NOT A CHANCE IN ****!
None of your data (media, podcasts, apps) will be affected by removing and reinstalling iTunes.

This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes

This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes
I keep getting the above error everytime I plug in my iphone.
I am not daft, I do have the 64bit version of iTunes installed already. When I installed itunes 10.5 and more recently 10.5.1 I got an error message that rolls back a section of the installation (The updater I think) before finishing off installing iTunes.
After the installation iTunes will work normally apart from when I try to connect a device. At which point I get the title error message and I can not sync my phone.
It's probably down to Itunes not installing properly however no matter what I try I can not sort the problem out. I've tried uninstalling all apple programmes followed by a registry clean, then reinstall. I've tried the same again but in a specific order. I've tried repairing iTunes, repairing the updater etc etc. Nothing seems to work. I'm out of ideas.
Has anybody had this problem? Please can somebody tell me how to fix it!
Getting an iPad this Christmas and if I can't sync that up to my PC I may just have to go over to ANDROID!!!

Is there a way to install this on its own?
Yeah, let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunes64Setup.exe installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunes64Setup.exe, and select "Extract to iTunes64Setup". WinRAR will expand the contents of the file into a folder called "iTunes64Setup".
Go into the folder and doubleclick the AppleMobileDeviceSupport64.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport64.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

How do I move my iPhone to a new iTunes installation?

Hi folks,
I have a new Windows 7 computer and want to sync my iPhone with it, but iTunes says it's going to delete all of my data. My old computer that I used to sync with is gone; the drive has been reformatted.
I don't care about the music on the phone; I have all of that on my server. However, I'm worried sick about my apps and the data stored within them!! I have years worth of life data, journals, etc, in apps on this phone. How do I tell iTunes, "This is my new computer now; back up and sync here from now on?"
Here's what I've done so far:
1. I authorized the new iTunes installation with my iTunes account.
2. I right-clicked on the phone within iTunes and selected "Transfer Purchases." It appeared to work, said it was copying all of my apps. But when I go to the Apps tab and click "Sync Apps", it tells me it's going to replace all of the apps on my phone with the apps in iTunes. However, I only see two (out of dozens) of my apps there! Did "Transfer Purchases" not do what I expected it to? How can I fix this?
Thank you!

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy to put everything back.
The iphone will sync pics and itunes content with one and only one computer at a time. If you sync to another, it will indeed erase the current content and replace with content from the new computer.
Also if you sync contacts/calendars to a blank computer, they will be erased as well. Another reason a backup is critical.
If you have failed to maintain a backup ( not good)then, transfer purchases will transfer itunes purchases. Make sure you have authorized the computer for your itunes account(s).
About iTunes Store authorization and deauthorization
Backup your iphone:
Backing up, updating, and restoring iPad, iPod touch, and iPhone software
Enter one unique contact and calendar entry on the new computer. When you first sync you should get the option to merge the data.
Than make a backup copy of your computer and always maintain it.

I want 2 separate itunes installations - how to do it?

I want to have a 2nd complete itunes with all my music on an external drive as backup or to take to another computer but when I try to run itunes setup on the external drive it just wants to repair or replace the itunes on my boot drive - how do I make it make me a 2nd itunes on the external drive. I REALLY do not want to mess up the original itunes as there is too much music in to get it all organized again.
JOhn

You cannot install two iTunes programs as you describe. Very few programs nowadays allow one to perform what you want.
There is another way to get what you want. It may be a bit involved to set up, but will work. Managing the syncing between the two 'Libraries' will take some diligence on your part.
Here's what I would do. With a complete and functioning iTunes Library, music files and metadata:
- Close iTunes
- Make a copy of both the Library database file located in the 'My Music\iTunes' folder
- Store the files in a safe folder
- Attach the ExHD to the PC making sure it is a drive letter well down the alphabet ('M', 'N' or 'O') - formally change this if not
- Open iTunes
- Perform a 'move' of your Library to the ExHD as described in this post: http://discussions.apple.com/click.jspa?searchID=-1&messageID=1836529
- Do not delete the original music files on the Root Drive
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- Make a copy of both the Library database file located in the 'My Music\iTunes' folder - label them so you know they are from the ExHD
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- Swap the original Library files with the current ones
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What you have just done is to store the music files and Library database files on the ExHD. You can attach the ExHD to any other PC with iTunes installed (Keep a copy of the iTunes Installer files on the ExHD so you can install it easily).
As long as the ExHD is attached to any PC as the same drive as you did initially, you can copy those Library files to the iTunes folder, open iTunes and have a replica of your music, Playlists and metadata.
Of course, changes made to the main iTunes music file will not be reflected in the ExHD file unless you sync the changed music files and the Library databases. It’s a bit more involved, but as a start -- there it is.

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