ITunes installer has encountered a problem. Windows xp 32 bit

I burned iTunessetup to a cd and now it tells me that iTunes installer has encountered a problem. I don't have Internet. How do I solve this? Is it the iTunes? Or my pc? It's a windows xp pro 32 bit Service pack 3. Is there something I can do???

Are you installing AIR installer or running Installer. If your running it make sure you click on the AIR Install package file, not just using installer. Im not really sure what you can do.

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    unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"

    Hello chae84swangin,
    I recommend following the steps in the article below when getting an error message trying to install iTunes:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Thank you for using Apple Support Communities.
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  • I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested.  The message I receive is: "The installer has encountered an unexpected error installing this package.  This may indicate a problem"

    I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested.  The message I receive is: "The installer has encountered an unexpected error installing this package.  This may indicate a problem with this package.  The error code is 2324."

    Hi hongkongpom,
    Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah.  My problem was resolved after that.  Will list the chat history below in hopes that it may help you as well.
    Good luck!
    Samia  
    Chat Transcript
    Friday, October 4, 2013 05:55 AM
    Duration: 81 minutes 28 seconds
    Rebekah:
    Welcome to AppleCare chat support. Please give me a moment to look over your information.
    Rebekah:
    Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
    Rebekah:
    Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
    SAMIA:
    Sure, it's 8L8395UY2C5
    SAMIA:
    My problem is with iTunes.
    Rebekah:
    Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
    SAMIA:
    I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
    SAMIA:
    I don't have a problem with iPod.
    SAMIA:
    Just iTunes
    Rebekah:
    No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
    Rebekah:
    Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
    SAMIA:
    This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
    Rebekah:
    Thanks for that info!
    SAMIA:
    Pleasure!
    Rebekah:
    What version of Windows (XP, Vista, 7) do you have?
    SAMIA:
    Windows 7
    SAMIA:
    Windows 7 Home Premium
    Rebekah:
    Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
    SAMIA:
    Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
    SAMIA:
    - AppleMobileDeviceSupport64
    SAMIA:
    - Bonjour64
    SAMIA:
    iTunes64
    SAMIA:
    SetupAdmin
    SAMIA:
    I selected Repair in all of them instead of Remove and all worked but iTunes64
    SAMIA:
    That's when I received the message that I sent you earlier.
    SAMIA:
    By the way, this is the fir st time something like this occured. I never had problems with installation before.
    Rebekah:
    I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Rebekah:
    First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
    SAMIA:
    Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
    SAMIA:
    I closed all applications
    SAMIA:
    Also, my iTunes doesn't open anymore after the new failed installation.
    Rebekah:
    The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
    Rebekah:
    So no worries! We have the right article!
    Rebekah:
    On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
    SAMIA:
    I thought so after doing a little exploration.
    SAMIA:
    done
    Rebekah:
    Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
    Rebekah:
    After the uninstallation is complete, we don't want to restart your computer if you're prompted.
    SAMIA:
    Done
    Rebekah:
    Then if you see other iTunes entries on the list, we'll want to remove them the same way.
    Rebekah:
    Then we will remove all instances of Apple Software Update the same way you removed iTunes.
    SAMIA:
    Okay, but do I have to remoce iCloud as well?
    SAMIA:
    Rebekah, I received the same error message again when uninstalling
    Rebekah:
    We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
    Rebekah:
    How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
    SAMIA:
    I am unable to uninstall iTunes either
    SAMIA:
    Stopped completely
    SAMIA:
    I treied clicking Repair
    Rebekah:
    Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
    SAMIA:
    I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
    Rebekah:
    This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
    SAMIA:
    Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
    Rebekah:
    Awesome! I'm glad that worked!
    Rebekah:
    To be sure I am on the same page, what was the last component we uninstalled?
    SAMIA:
    iTunes
    SAMIA:
    Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
    Rebekah:
    That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
    SAMIA:
    Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
    Rebekah:
    The second one is Apple Mobile Device Support.
    Rebekah:
    The Application Support will be the last component we uninstall.
    SAMIA:
    Thanks! I'm on it.
    SAMIA:
    Done! ll 3 are gone, well 4 with iTunes. Now what?
    Rebekah:
    Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
    SAMIA:
    There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
    Rebekah:
    Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
    SAMIA:
    No
    SAMIA:
    Since I removed it
    Rebekah:
    Oh, perfect! If it was removed, we should be set!
    Rebekah:
    We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
    Rebekah:
    That should allow you to download iTunes!
    SAMIA:
    Shall I downloaad the latest vesion?
    Rebekah:
    You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
    SAMIA:
    Okay, thanks Rebekah!
    Rebekah:
    You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
    SAMIA:
    Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
    Rebekah:
    You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
    Rebekah:
    I hope you have a lovely day!
    Rebekah:
    It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
    SAMIA:
    Will do, thanks.

  • I have installed iTunes on my new windows 7 dell laptop every time I start it it comes up with an error saying itunes has encountered a problem and it closes ? any answers have tried command prompt reset and it has not resolved it also un/reinstalled

    I have installed iTunes on my new laptop OS Windows 7. I have two iphones, a 3rd gen nano and an ipod classic.
    Since the install yesterday I keep getting an error message which itunes has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a soluion is available.
    I have un and re installed and followed a command promt reset.
    I still have the problem. Any ideas?

    Ok. So I created a new account and iTunes did work. I went back into my original account and tried again and just to be more clear, after I open iTunes it asks me to accept or decline the agreement, I do that, then it says "updating library", and then one all the bars are full it closes and says "iTunes has encountered a problem and needs to close."
    okay, let's start working through the user-account-specific causes of this message.
    one possibility is damaged itunes preference files in the user account in which you're getting the crash. (there's a different set of those in each different user account, which is how we can get crashes limited to a single user account.)
    if that is what is going on, we can often get past this by rebuilding the preference files in the account that is crashing. for the preference files rebuild technique, see my reply to kusma in this post:
    b noir: Re: iTunes 7.0.1 crashing

  • My iTunes, whenever I try to open it, come up with a window that says iTunes has encountered a problem and now has to close sorry for the inconvienence.

    My iTunes, whenever I try to open it, come up with a window that saysiTunes has encountered a problem and now has to close sorry for theinconvienence.

    Generate another of those errors, and click the "Click here" link in the error message box.
    What modname and modver do you see for the error? (Precise spelling, please.)
    If the error is a BEX and you thus aren't seeing a modname or modver, let us know what P1 through P9 items are being listed for the error.

  • Windows Home XP - "iTunes has encountered a problem and needs to close"

    Hello :
    I just updated to iTunes 7.7.0.43 for Windows Home XP. The earlier version was working just fine. But last week I downloaded the update and although the program works fine, every time that I exit from this application I get an error message "iTunes has encountered a problem and needs to close." I went to the support site and did several things including creating a new ueer account to test whether user or system-specific (I cannot tell); re-installing the application; re-creating my library and play-lists; etc. But I still get the same error message. Otherwise the application works fine, plays music, imports music OK, etc. This condition only occurs a few seconds after I exit from the application. Can anybody out there help me ? I am at my wit's end with this annoyance ! Thanks.

    Whether or not this will be fixed by a software update depends on what the root cause of the issue is. I would recommend trying MSCONFIG, although I can understand your reluctance to do so. Is your computer currently in Normal startup mode? If so, and if Apple's MSCONFIG steps do not resolve your issue, you can easily revert to Normal startup using the utility. If your computer is currently in Selective startup mode, just make note of the changes you make so you can change them back after you determine whether MSCONFIG resolved the issue. If it does, I'd suggest using the utility to disable a few items at a time until you narrow down which is the cause of the issue. Then you can determine whether this is a startup item or service that you need to have running on your PC.
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    Right-click on iTunes.exe and click Properties
    Click the Compatibility tab
    Uncheck the option to run in compatibility mode
    Click Ok
    -Go to C:\Program Files\QuickTime\
    Right-cick on QuickTime.exe and click Properties
    Click the Compatibility tab
    Uncheck the option to run in compatibility mode
    Click Ok
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    CG

  • Cannot open itunes, "itunes has encountered a problem and needs to close"

    I have tried numerous to times to download itunes update after having ipod display indicating not all songs have been transfered because of old version. I've tried disabling McAfee and getting windows updates, (I'm running XP)When I look in programs, ipod for updater it lists both 2004-08-06 and 2005-10-12. The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either and gives the same error mess. Will uninstalling and reinstalling itunes help? and if so, I loose my entire collection right?

    hi daytimer!
    The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
    hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
    download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
    http://www.apple.com/quicktime/download/standalone.html
    does the install go through okay? if so, does itunes launch properly after that?
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