ITunes installer installs wrong folder.

Installer installs iTunes.msi in folder IXP729.TMP in Local Settings/Temp on XP SP3 English, then complains it can't find Local Settings/IXP694.TMP/iTunes.msi, which doesn't exist. I navigate to iTunes.msi in the folder it just created, IXP729.TMP but it comes up with some sort of error, then when the installer cancels it deletes that folder. I tried copying the folder while it did exist, then running iTunes.msi directly from it, but it still stops with the same error, that it can't find the non-existant folder. This is a continuing problem--I tried updating to the previous version a couple of months ago and the same thing happened. Plus, the installer and errors are in Japanese, although my OS is English and I selected to install the program in English in a stage of installation before the problem.
Any suggestions?

Thanks, turingtest2. That didn't work, but it helped. You made me realize I had the problem backwards--the new installer wasn't looking for something it had just created and misplaced, it was looking for the previous installer, which had been deleted (if the error message had been in English I'd have been able to read it). MS Program Install and Uninstall Utility also didn't work--gave the exact same error message, that it couldn't find the previous iTunes.msi installer, so it couldn't uninstall the previous version. Once I knew the problem, I found the solution online--Microsoft's old Windows Installer CleanUp Utility, which they discontinued but is still available at Major Geeks. Used that to uninstall the old (along with all the obvious ancillary files, plus bonjour and quicktime), deleted the program folders from Program Files, rebooted, then the iTunes installer worked (oddly, it even kept my old settings and playlists somehow).
If anyone at Apple is reading this, PLEASE give us the option to choose the language of the installer we download. I went to the English apple.com site and entered my country as USA, but because I'm in Japan at the moment the installer was in Japanese.

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Flash 12.0.0.77 plugin installs to wrong folder

In Vista x64, using either Firefox 28 or Firefox 24.4 ESR, the plugin installer (one downloaded from Adobe distribution) installs the 32 bit .dll file to \system32\macromedia\flash\ folder;
installs the 64 bit .dll to: \sysWOW64\macromedia\flash\ folder. So, they're exacly reversed.
I uninstalled it completely - went well. Then removed 1 remaining file in one of the above paths, then reinstalled. Did the same thing.
Before I did all this - I was *very sporadically* seeing the FlashPlayerPlugin_12_0_0_77.exe file, running (kinda "sitting") in background, in task manager. It never came to foreground w/ a UI, asking for anything. Couldn't figure out what it was, until started looking in the installation folders.
That's what lead to discovery the files were in wrong folders.
Anyone heard of this?
BTW, "Nayana" of Adobe Support chat, is a few bricks shy of a load. Or I am. I couldn't create an acct for forums. She kept saying, you don't need an acct - "just post your question. Other people will answer it."

EDIT: Seems there's no error in Flash installing to wrong folders, only error in my brain. Why didn't someone stop me from embarrassing myself?
System32 (in a 64 bit OS / architecture) is for 64 bit drivers, files; SysWOW64 is for 32 bit apps running in 64 bit OS.
https://en.wikipedia.org/wiki/WoW64
WoW64 (Windows 32-bit on Windows 64-bit) is a subsystem of the Windows operating system capable of running 32-bit applications and is included on all 64-bit versions of Windows
Also, http://www.samlogic.net/articles/32-64-bit-windows-folder-x86-syswow64.htm (section on SysWoW64)
End Edit.
Thanks for info on attaching images. A bit different than most forums. There's no "preview post" before submitting?
Screenshots of the 2 flash folder contents.
NOTE: I attached full FlashInstall.log earlier. I opened the 1.25 MB (text) file in an editor - copied contents to clipboard > paste to forum reply screen. Immediately locked up Firefox like a big dog. Couldn't perform any functions in Fx - not even reload or close browser. At same time, Fx memory use was continually climbing; to nearly 2 GB when I killed it. Won't make that mistake again.
Been many yrs since Fx locked up, doing anything. That aside, Adobe is definitely "different" than most forums. Almost like a person w/ no $ to use one of the many forum softwares available.
Most recent Flash installation logs.
C:\Windows\SysWOW64\Macromed\Flash\FlashInstall.log:
=O====== M/12.0.0.77 2014-03-27+18-59-59.282 ========
0000 [I] 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_Plugin.exe" -maintain plugin
0001 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_Plugin.exe 5
0002 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_Plugin.exe 5
0003 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0004 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 [W] 00001021
0007 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0008 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0010 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0011 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
0012 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0014 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0015 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0016 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2
0017 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0018 [W] 00001036 Software\Opera Software/Last CommandLine 2
0019 [W] 00001036 Software\Opera Software/Last CommandLine 2
0020 [W] 00001036 Software\Opera Software/Plugin Path 2
0021 [W] 00001036 Software\Opera Software/Plugin Path 2
0022 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_Plugin.exe 5
0023 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_Plugin.exe 5
0024 [I] 00000011 1
0025 [I] 00000012
=X====== M/12.0.0.77 2014-03-27+19-00-34.066 ========
=O====== M/12.0.0.77 2014-03-27+19-15-43.835 ========
0000 [I] 00000010 "E:\DOWNLOADS\Software\Multi Media\Browser PLUGINS\Flash Player\Flash Player Fx\install_flash_player_12.0.0.77_plugin002.exe"
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0005 [I] 00000011 1
0006 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0009 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0010 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0011 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2
0012 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0013 [W] 00001036 Software\Opera Software/Last CommandLine 2
0014 [W] 00001036 Software\Opera Software/Last CommandLine 2
0015 [W] 00001036 Software\Opera Software/Plugin Path 2
0016 [W] 00001036 Software\Opera Software/Plugin Path 2
0017 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_77.dll
0018 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_Plugin.exe
0019 [I] 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
0021 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_77.exe
0022 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0023 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
=X====== M/12.0.0.77 2014-03-27+19-16-11.879 ========

After Drive Replacement, iTunes Points To Wrong Folder Even After Adjusting Settings

I moved my music to a new hard drive. I then adjusted settings within iTunes to "point" to the folder on the new drive. The folder name is identical as are all the files within it. I did this a few months back and had no issues once iTunes "located" my files. All files played, playlists remained intact. This time however only a small portion of my files successfully "located" and the remaining 75% are unplayable. When "shown in finder", the unplayable tracks point to a completely random folder within my mail folder of obviously non-music files. I've been searching for weeks how to fix this to no avail. I definitely do not want to lose my playlists, play counts, etc. so starting from scratch with iTunes is not an option for me. Please advise how to fix this very odd issue!
iMac 3.4 Ghz i7
OSX 10.8.5
iTunes 12.0.1.26 (just updated)

To resolve this we will need details. I don't know exactly what is where. Even though it "worked last time" I see people post with that and almost invariably there is something different in the scenario this time.
The iTunes application alone has no idea where media files are. You could drag all the media folders you like to the Media folder and it won't know. You could "point" iTunes to that folder in preferences and it still will never look there. iTunes knows where files are because as you add them to iTunes it puts them in the Media folder and makes a note in that .itl file where the files are located. When you try to play a track iTunes looks up in the .itl file which media file it should try to play when you request the track and goes to that location to play the file. If there file isn't there you get ! You have to mend the links one by one, or iTunes might try, based on you repairing links. to repair other links, but it doesn't usually work that way and is only partly successful at times (as we have already discussed). If you have ever walked into a store and see an empty shelf but their web site says they have 3 in stock and the sales person says all their stock is out on the shelf, iTunes is like that.
Here's a bunch of links on how iTunes works. As you can see, an entire library is a whole bunch of files and support folders working in concert and when they get split up iTunes starts misbehaving.
What are the iTunes library files? - http://support.apple.com/kb/HT1660
More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management
What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html
Where are my iTunes files located? - http://support.apple.com/kb/ht1391
iTunes 9 [and later]: Understanding iTunes Media Organization - http://support.apple.com/kb/ht3847 - plus supplemental information about organizing to new structure https://discussions.apple.com/message/26404702#26404702
Image of folder structure and explanation of different iTunes versions (turingtest2 post) - https://discussions.apple.com/docs/DOC-7392 and making an iTunes library portable.

ITunes opens to wrong folder

I downloaded a song from the iTunes store - first one in a VERY long time. I see the song and it is the ONLY song I see! I went through Finder and found all my other songs in the iTunes folder (Music -> iTunes -> iTunes Media -> Music) . The new song went into iTunes 1 (Music -> iTunes 1 -> iTunes Media -> Music) and this is the only place I can get iTunes to go. In reading other articles, I see that changing the location in Advanced Preferences, only tells where new songs will go, not where iTunes goes. How can I have iTunes open to my original iTunes folder so I can see all my songs. How and when did it change the Advanced Preferences to iTunes 1 - I KNOW I didn't change it - I don't know enough about it to have changed it. Any help is appreciated.

Somehow you created a new iTunes library. Start iTunes and immediately hold down the option key, then select your old library's library.itl file. You will need to add that waylaid file to the old library by dragging it to the "Automatically Add To iTunes" folder.

ITunes music in wrong folder on PC

My PC recently needed servicing. Since I got it back, my iTunes library is empty. I located my songs on my PC but the path is different from where iTunes is looking. I've tried to change the location on the advanced tab within iTunes but even when I click the "change" button, nothing changes. Here are the differences:
Music location (according to iTunes): \Users\*name*\Music\iTunes\iTunes Media\Music
Actual music location: \Users\*name*\MyMusic\iTunes\iTunes Media\\Music
If I change the My Music folder to Music, will that mess up everything else having to do with music?
What can I do to help iTunes locate my music again?
Thanks!
JT-Poulsbo

Can anyone help me with this?

I'm using iTunes on Windows 8 64 bit. After installation iTunes newest 64 bit version will not run. iTunes also installs in x86 program folder.

After installing iTunes on 64 bit Windows 8 systems iTunes will not run. I've tried to install 32 bit, but I'm told to install 64 bit version (64 bit version installs to x86 folder). iTuns will not run even if I attach iPod.

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Try:
Trouble installing iTunes or QuickTime for Windows
Next try posting in the iTunes forum.

When installing iTunes the installer tries to put it in the wrong drive

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Yes, I thought it would do that too, but it keeps coming back with a drive error for a network drive that I am not connected to and don't want it there.

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Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Whenever i open itunes after installation it says error 7 itunes was not installed correctly

whenever i open itunes after installation it says error 7 itunes was not installed correctly

For general advice see Troubleshooting issues with iTunes for Windows updates.
The section Install missing components may allow you to install Apple Application Support.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2

ITunes 9 Installation - /system/library/extensions/CNQL2410_ClassicNotSeize

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iTunes successfully installs in my computer but the moment I open it, a message will appear showing that microsoft has stopped working and the program will close. What do I do?

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Hello PamelaFox14,
Thank you for using Apple Support Communities.
It sounds like you need to log in as the administrator to update the iTunes application properly.
Take a look at this article named:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
This section in particular:
1. Make sure you have administrator account access
To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator account access, you may find this Microsoft article helpful:
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My starting settings in the Advanced section are both Keep iTunes folder organizaed and Copy files off. I then drag and drop the folder into the Music panel of iTunes and after a few minutes, all 50K± songs are imported. I then go into preferences and eable Copy Songs for any new music. Last night I imported Fr/action's entire library and the import succeeded, but this morning I noticed that the songs had been imported int9o a new Music folder within my specified folder - "/Volumes/Audio Storage/Music/Music". While doesn't present a problem with playback or logically managing the collection, I'm curious as to why iTunes added the new folder instead of just copying the new group / album / song hierarchy into the defined folder?
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Hi I am having similar problems.
I recently bought an external hard drive that i wish to run my music and itunes library off of, i have an ipod and iphone 3gs. I am having problems with it not updating the apps in the folder i have a designated and sending all updates to a newly created folder (which i have deleted) in the c drive being music in an itunes folder, But i want it to go to the external hard drive. My itunes importing and all files have been moved to this external hard drive. itunes is being completely run off the external being installed on there as i thought that might be why its creating this folder on the c drive, with itunes library.itl, itunes extras and genius.itdb, and itunes music library.xml
Can anyone help me would be greatly appreciated thanks
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The dmg files have downloaded to the wrong folder - not finished with the install process

The dmg files have downloaded to the wrong folder - I am at the part of the download/install process where the "Welcome" screen appears asking for me to agree to the license agreement. Somewhere on your site, I read that they should NOT go to the applications folder but to the "Users" folder. Can/should I move/drag the folder with the dmg files into the "Users" folder"? If so, before or after I complete the install? I am running MAC OSX 10.7.4 on a MAC Mini.
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Hi,
In the Welcome screen, you can accept the license agreement and can go ahead with the installation. You will be asked for the serial number. If you don't have one, install it as a trial application. By default, it's installed in the Applications folder. However, you can change the installation folder in the third screen, if you have a reason. Please see the screenshot below:
After installing, you can't move application to a different directory by dragging. You need to uninstall and install it again in the folder of your choice.
Thanks,
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ITunes installer installs wrong folder.

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