ITunes/iPhone 6 issue

I just bought an iPhone 6. I was able to backup my iPhone 5 and restore the content to the 6 without any issues. However, iTunes is still considering it a new phone and wants me to either setup as a new phone or restore from the backup (again). I restored it twice the day I got the phone and it still prompts me for it. I'm hesitant to set up as a new iPhone because I don't want to lose my data. Any suggestions?

I was hoping to avoid that, because my internet speed isn't the fastest. 4 hours to download the version of iOS I already have...
But I figured a way around it. I did an "Erase all content and settings" on the phone, then plugged it into iTunes and it did the restore just fine.

Similar Messages

IPhone / iCal /itunes calendar issue

Hi all,
since updating to the latest iTunes / iPhone OS I have an issue synching the phone. It takes hours(!) when it comes to sync the calendar (I have 6 or 7, all local on my macbook pro). Contacts work fine, same with apps and music, just the calendar is going to make me crazy now.
Any suggestions?

Don't know exactly what you mean. However - it seemed as if a stuck isync process was responsible. After a reboot everything worked fine again.
Sick I simply don't reboot enough...

My new iPod Classic will not sync with my new Mac Book. My iPhone 5 does, so does 2nd gen. iPod touch. Apple Store cannot figure it out. Tried different Classics on different Macs, same thing. iTunes update issue ?

The iPod Classic I bought a month ago is not synching with my new Mac Book I bought 3 weeks ago. All the software was immediately updated. My iPhone 5 synchs fine, and so does my 2nd generaton iPod Touch. The original computer I synched all of these devices on was my HP latop. I bought my Mac and Classic to the Apple Store for a 'Genius Appt' and they could not figure out what the problem is. The connected my Classic to another computer and the same thing happens. It says device is not recognized. They also took other iPod Classics and connected them to my Mac and other Macs. The same thing was happening. They took notes and said it probably is an iTunes update issue.
I can manually drag songs into my Classic but I lost all playlists because it cannot be backed up as well and they had to restore it. For now I am holding on to it but it's usless to me if I cannot use it the way I liked too. I used it for the gym and bike riding and my last iPod battery died after 6 years. A charge would last 45 miutes. I love the Classic for what I use it for but it's a $275 brick to me now. At least the renewed by receipt so I can get a full refund.
Is anyone else seeing this issue ? The Apple Store employee said he saw a first generation iPad havng the same issue. As of now the Support Dest is unaware of this. As much as I love my new Mac I am disappointed I cannot sync my new Classic to it. Total bummer.
Any help would be apprecated.

By the way, I totally restored everything. It was ok. It starts to 'unrecognize' my iPod Classic when it comes to synching with iPhoto. After this happened all the menus disappeared from my iPod (music, Podcasts, movies synched fine). It seems to be a problem when synching with iPhoto. It was the same thing before.

IPhone-iTunes Syncing Issues (3G Phone w/ 2.2 Firmware & iTunes 9.0.1)

Please feel free to inform me if this inquiry might be better posted in a different section of the discussion forums.
*iPhone-iTunes Syncing Issues*
(3G Phone w/ 2.2 Firmware & iTunes 9.0.1.8 running on a Dell PC w/ Windows XP Pro Operating System)
With the newest 9.0.1 version of iTunes...
When you synch your Windows XP Pro PC with your iPhone (3G) device & instruct the software to synchronize your iPhone Safari "Bookmarks" with your PC's Internet Explorer "Favorites," should there not be a bi-directional transfer of the information?
(from iPhone to PC and also from PC to iPhone?)
I synched my phone yesterday & it appears that there was a successful transfer of Internet Explorer "Favorites" into the iPhone. However, neither were my iPhone Safari "Bookmarks" retained on the iPhone nor were they transferred over to the PC (& into Internet Explorer).
Do I need to also install Safari on the PC to get a successful bi-directional transfer? OR am I simply not looking in the correct place on the computer to retrieve all the Bookmarks that were apparently removed from the iPhone?
Furthermore, I've been experiencing difficulty with getting PodCasts that are already sitting in my iTunes account to transfer over to the iPhone 3G.
When I launch the synch operation, commonly the iTunes progress meter will seemingly go to completion. However, the iPhone will ultimately disappear from the left-side iTunes windowpane & the actual iPhone screen will continue to state: "Sync in Progress." The iPhone will remain in this state for HOURS & HOURS, until I ultimately slide the button to cancel the operation. I have literally left the iPhone connected to the synch computer while the iPhone's "Sync in Progress" status message remained the same for *17+ HOURS. This can not be normal*.
Any insight would be helpful.

Note: I resolved the issue by uninstalling and reinstalling itunes with this procedure;-)
http://support.apple.com/kb/HT1224?viewlocale=en_US

HT203433 My purchased section is not recognizing an album I purchased on my iPhone 2 days ago. iTunes 11 issue?

My purchased section is not recognizing an album I purchased on my iPhone 2 days ago. iTunes 11 issue? My phone shows the purchase but iTunes does not see it. I have gone to Store: Check for Available Downloads. Nothing. I would love to listen to this album on my iMac today, not my phone.

By purchased section do you mean the section for re-downloading via the iTunes store homepage, or the purchased section of your library ? I think that the purchased section of your library only shows purchases made on that computer, so it may necessarily show there, it may just be under Music if you've copied it over from your phone.
If you mean the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage then does any of your music purchases show there (music can't be re-downloaded in all countries) ? If no music shows there then you should be able to copy it over from your phone to the music part of your library via File > Devices > Transfer Purchases. If other music purchases show there then you are signed in with the same account as you purchased it with, it's still in the store, and it's not hidden (hiding and unhiding) ?
If you are in a country where music can be re-downloaded then you can turn on automatic downloads via the Store tab in iTunes > Preferences (command-comma) so that new purchases on your phone automatically download on your Mac

IPad and iTunes Capacity Issue/Application Install Issue

I've just spent the past hour trying to figure out why iTunes 10 is reporting I have 17.9GB of video although the iPad itself is saying I have 0 videos.
I am not syncing any music videos, movies, TV shows, Podcasts or content from iTunes U.
The iPad Free Space indicator is reporting I have 8.9GB avail, but counting video as using 17.9GB of my iPad's total capacity.
Anyone else?
I'm also trying to add Photogene to my iPad via iTunes and keep getting an error message indicating I need a newer version of iPad software to install, although I do have the most recent version. Seems like iTunes 10 issues.

AshmiNYC wrote:
I've just spent the past hour trying to figure out why iTunes 10 is reporting I have 17.9GB of video although the iPad itself is saying I have 0 videos.
I am not syncing any music videos, movies, TV shows, Podcasts or content from iTunes U.
The iPad Free Space indicator is reporting I have 8.9GB avail, but counting video as using 17.9GB of my iPad's total capacity.
Anyone else?
I'm also trying to add Photogene to my iPad via iTunes and keep getting an error message indicating I need a newer version of iPad software to install, although I do have the most recent version. Seems like iTunes 10 issues.
There seems to be some reports that iTunes is reporting the wrong numbers for the free space, thought that's not happening to me (as best as I can tell) on my iPhone and iPad.
As for Photogene, my guess is that you're trying to install the iPhone version on your iPad. The iPhone version only works on iOS 4.0, so can't be installed on the iPad. There is an iPad version, but you have to buy it separately.

Having trouble with synching (iTunes/iPhone) & Security software

I use ZoneAlarm Security Suite on my PC. Ihave been using iTunes/iPhone successfully for a couple of years with this software, but after the most recent iPhone o/s upgrade I get communications errors that prohibit my iPhone from syching properly. It often comes up saying that I need to restore my iPhone.
Any suggestions on firewall settings that may be causing these issues?

Find a new friend. If you don't have access to the last computer your phone synced with, you will have to force your phone into recovery mode & restore it as a new device to remove the passcode. All data on your phone will be lost:
Turn the phone off using the Sleep/Wake button, then the slide to power off. If you are unable to do that, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, you will only be able to restore as new.

ITunes storevconnection issue

I am experiencing connection to iTunes Store issue since 12:00 AM PST April 12. It happened on all of my devices (Macbook, iPad, iPhone). I have connection to the internet and can go to yahoo/google fine.

I FIGURED IT OUT!!!!
what i did was plugged my iPod back up, then when iTunes pops up, drag your 'music' section to your iPod. (you have to be in your library, not in the iTunes store)
mine synched automatically, and i had no problem ejecting it or anything.
no error messages either. and all my music is now on my iPod!
i hope this works for you!!
-nevershoutromance (:

ITunes/iPhone update and Authenticated proxy support

Itunes Iphone update fails to use username with proxy when trying to POST to http://gs.apple.com/TSS/controller
It is quite obvious that this is an Itunes bug, it is useing the proxy and will also use authentication for some portions of the process.
This happens with Iphone 3GSs and iOS 4.3.2 and Iphone 3Gs with iOS 4.2.1 iTunes 10.2.2.12, updates work fine with no proxy and normal itune functions like song buys, radio listening etc... are fine.
1304023961.676      0 172.20.55.84 TCP_DENIED/407 1793 GET http://itunes.apple.com/version? - NONE/- text/html
1304023961.687      6 172.20.55.84 TCP_DENIED/407 1988 GET http://itunes.apple.com/version? - NONE/- text/html
1304023961.957    270 172.20.55.84 TCP_MISS/302 421 GET http://itunes.apple.com/version? srough DIRECT/74.203.241.9 -
1304023962.428    181 172.20.55.84 TCP_MISS/302 407 GET http://ax.itunes.apple.com/check/version srough DIRECT/74.203.241.33 -
1304023962.442      7 172.20.55.84 TCP_DENIED/407 2039 GET http://ax.itunes.apple.com/WebObjects/MZStore.woa/wa/com.apple.jingle.appserver. client.MZITunesClientCheck/version - NONE/- text/html
1304023962.452      7 172.20.55.84 TCP_DENIED/407 2234 GET http://ax.itunes.apple.com/WebObjects/MZStore.woa/wa/com.apple.jingle.appserver. client.MZITunesClientCheck/version - NONE/- text/html
1304023962.764    305 172.20.55.84 TCP_MISS/200 39140 GET http://ax.itunes.apple.com/WebObjects/MZStore.woa/wa/com.apple.jingle.appserver. client.MZITunesClientCheck/version srough DIRECT/74.203.241.33 text/xml
1304023978.242    173 172.20.55.84 TCP_MISS/302 416 GET http://itunes.apple.com/version? srough DIRECT/74.203.241.9 -
1304023978.257      2 172.20.55.84 TCP_DENIED/407 1817 GET http://ax.itunes.apple.com/check/version - NONE/- text/html
1304023978.267      7 172.20.55.84 TCP_DENIED/407 2012 GET http://ax.itunes.apple.com/check/version - NONE/- text/html
1304023978.334     62 172.20.55.84 TCP_MISS/302 412 GET http://ax.itunes.apple.com/check/version srough DIRECT/74.203.241.33 -
1304023978.618    283 172.20.55.84 TCP_MISS/200 39135 GET http://ax.itunes.apple.com/WebObjects/MZStore.woa/wa/com.apple.jingle.appserver. client.MZITunesClientCheck/version srough DIRECT/74.203.241.33 text/xml
1304023991.944      5 172.20.55.84 TCP_DENIED/407 1802 POST http://gs.apple.com/TSS/controller? - NONE/- text/html

I am experiencing the same issues, my ipad doesn't download any apps anymore.
The ipad 1 only had this problem on third party apps, now it doesn't work on Apple Apps to...
Can Apple please respond to this issue ?

How can I resolve iPod Touch 4th gen charging and iTunes connection issue?

I have an iPod Touch 4th generation and the other day it stopped charging. When I pug it in, it appears to be receiving a minimal charge to keep it alive, but isn't restoring the battery life and doesn't show that the battery is accepting the charge. After plugging it in for a day, the battery was only partially charged to approximately 20%. I've tried several USB cables and different plug-ins to no avail.
Then I tried to connect it to the computer and iTunes doesn't recognize it. I've tried uninstalling and reinstalling the Apple Device Manager and iTunes software, and resetting the iPod. I've also tried holding the sleep and home buttons at the same time while connecting the iPod to the computer with iTunes software open. Nothing seems to work. I have other iPods/iPhones that connect to iTunes without issue, so it is isolated event with this iPod Touch. I was hoping to restore the iPod to its original settings to see if that would do the trick, but am unable to figure out how without iTunes. Any suggestions? help!

Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar
and/or
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT1391 After deleting a purchased video that, then re-downloading I now have the same exact video showing twice in iTunes & iPhone. How do I get one to go away?

After deleting a purchased video that, then re-downloading I now have the same exact video showing twice in iTunes & iPhone. How do I get one to go away?

Verify/repair your disk first (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, and making sure that there's enough space available on the startup disk (a few GB, plus the space needed to make a backup copy of the Mail folder), try this:
1. Quit Mail if it's running.
2. In the Finder, go to ~/Library/Mail/. Make a backup copy of this folder, just in case something goes wrong -- e.g. by dragging it to the Desktop while holding the Option (Alt) key down.
3. Locate Envelope Index and move it to the Trash. If you see an Envelope Index-journal file there, delete it as well.
4. Open Mail. It will tell you that your mail needs to be "imported". Click Continue and Mail will proceed to re-create Envelope Index -- Mail says it's "importing", but it just re-creates the index if the mailboxes are already in Mail 2.x format.
BTW, you haven't answered which mailbox has the problem. I could be that just rebuilding that mailbox fixes it -- you should verify/repair the disk and make a backup copy of the Mail folder first, nevertheless, though.
Note: For those not familiarized with the ~/ notation, it refers to the user's home folder, i.e. ~/Library is the Library folder within the user's home folder.

Why does iTunes/iPhone 4S insist it can't find a song on my PC or my phone when it is on both? This is resulting in me being unable to use the ringtones I created from these songs, but I can still play the songs.

OK, so I'm clearly a newb. I thought if I asked a question, it would post, and now I'm being told to post a comment, so I'm asking the same question again. Sorry I sound like an idiot. I'm new to this apple/mac stuff.
Why does iTunes/iPhone 4S insist it can't find a song on my PC or my phone when it is on both? This is resulting in me being unable to use the ringtones I created from these songs, but I can still play the songs.

If you have added the ringtone file correctly to iTunes, it will appear under iTunes 'Tones' library.
If you don't find Tones library in iTunes, go to iTunes menu EDIT/PRFERENCES under GENERAL tab, check the Tones Box under Library source to display Tones library in iTunes.
iTunes accepts only m4r file as ringtone and has to be less than 40secs.

ITunes + iPhone 3G = no longer sees

Hello,
I have a problem with my iTunes, it no longer sees my iPhone 3G.
Here's what I did:
- I uninstalled the Asus AI Load (manages the power of the USB ports when products Apple is connected).
- I deleted all the iTunes preferences (folder "iTunes" in Music).
- Depending on the Apple forums and the docs, so I put the DFU mode and I restored.
- I completely uninstalled components Apple and I have reinstalled (the last DL
iTunes).
Nothing worked!
I am in Windows Pro 7 x64, x64 with iTunes + iPhone 3G 4.1.2.
My mac, it is well recognized. By cons when I plug in Win, my iTunes stopped responding, but such moves well and I recovered photos.
If you have any tracks would be cool because I like (finally) to synchronize my phone!
Thank you in advance and excuse my broken english
Bye

Well I'll give this a try, but I see no reason why this should necessarily help. My phone has been plugged into a USB port on an Iomega MiniMax external hard drive and has been instantly recognised for weeks before a couple of nights ago.
Its extremely frustrating that on a £1200 computer you only get three USB ports - absolutely pathetic considering the mini has 4. I've seen apologists for Apple saying that the keyboard gives you more, but what if you use bluetooth? And as anyone knows - try using a keyboard hub for anything more than a mouse, and misery soon results!

Apps no longer downloading on iTunes, iPhone or iPad

I cannot update any apps on iTunes, iPhone or iPad. On iTunes, I get the error "There were problems downloading some purchased items." then there is a drop down stating that 6 apps had problems.
On both the iPhone and the iPad I get the same error and have been getting it for about a month now. The error is that some apps are not available to download now. Try again later.
Are theri people getting these errors? I have tried about everything and cannot seem to resolve this problem.

I had to go to my hotmail account (on my laptop) and change my password. It's requesting that I do that every 72 days. My mail app and settings on my 4s keeps shutting down. Even with that, it was still asking for my hotmail password. I entered my new one and it does not ask me for a password any longer. I think that Outlook was asking everyone to reset their passwords after the update. Now, if I could just get my mail app or settings to work for any of my other email addresses, that would be fantastic!

How can i solve the contact itunes support issue when trying to make in app purchases

how can i solve the "please contact itunes support" issue when trying to make in app purchases? my account has available credit from a gift card

Click here and request assistance.
(69559)

HT1766 Forced to bring PC laptop back to factory condition. Reloaded Itunes, Iphone app image on ITunes is faded, unable to manipulate. Right clicking the device & clicking on backup doesn't let me manipulate my data. How do I fix?

Prior to the need to strip my laptop, my Itunes/Iphone backup and synch happened with ease. On the reinstall of Itunes, and the provision of my ID and password, I find that I can see a faded (greyed out) version of my apps, but I can't move them within Itunes, which I usually do to pop them in category folders. The songs and ring tones on the Iphone do not show in Itunes either. Any suggestions?
The phone functions fine by itself.

Syncing to a new iTunes library or computer will erase your iPhone. Only if you back up your device manually before syncing, you can restore it from that backup again. A manual backup does not include the sync process.
Here's what to do:
Disable autosync in iTunes, connect your iPhone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your iPhone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved: iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device

ITunes/iPhone 6 issue

Similar Messages

Maybe you are looking for