ITunes-iPhone music syncing issue, HELP PLEASE!

Hi, after having some hardware issues with my iPhone 5, Apple replaced it with a new one.
I restored everything from my iCloud backup with no problem and it downloaded all of my iTunes Store songs on the phone without any issues and as I plugged my phone into my 2010 MacBook Pro to put some new songs to it from a CD I just bought, ALL of the songs that I have on my phone that I bought from the iTunes Store were duplicated as grey 'ready to sync' songs. But they were not syncing. So I deleted all music and videos from my phone (by the way, I always use the Manually manage songs and videos function in all my devices, never did auto-sync) thinking maybe if i drag everything from my computer it'll change, but it won't! Whenever I click on 'sync', the grey songs appear. And the grey songs are only the songs that were bought from the iTunes Store and the songs I used to have on the other iPhone, that are in the iCloud backup. I've tried almost eveything for the past 3 days and finally gave up and decided to ask for help. If anyone can help me i'll be extremely grateful, thanks.
My iPhone 5 is running on iOS 7.0.6 and 11.1.4 on iTunes
ps: Please feel free to ask anything if I didn't explain it too clearly, English is not my main language.

Im unable to assist you with the mac/mail side of the house. If you had outlook then I could assist. My thougts would be...With your phone plugged into iTunes, go to the second tab and confirm that you have contacts checked to sync between your computer/phone...if you don't then it will just transfer all your 0's and 1's to digi land. Contacts and calenders sync with your calender software, iTunes is just the conduit to get it there. I would also recommend that when you get your contacts back on your computer that you create a backup file in case this happens again, then you can just restore it. Hope this all helps.
Good Luck

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