ITunes/iPhone stuck contacting update server preparing to copy items
Why is Preparing to copy items stuck?
Why is Contacting the iPhone software update server stuck?
I have an iPhone 6 Plus running 8.1. I have not updated to 8.2 yet. My phone was syncing normally until 7pm lastnight but now it is stuck at Preparing to copy items Step 5 of 5. For background information; I am a DJ and use my phone to screen songs so I regularly sync songs on/off and use iTunes Grouping and Comments to organize tracks. I may listen to songs and sync the phone multiple times a day and this was done without problems on 3/24/15 at least 4 times until after 7pm.
I have done a hard reset on the phone. I have restarted my Macbook Pro, done a Force Quit. I have tried to uncheck Sync Music to remove all music and start over. I let this sit for over an hour with no success. Today (3/25/15) I attempted to update the phone to iOS 8.2 but the computer sits at Contacting update software server and no progress is made. There are multiple posts online with this issue as well.
I did allow some Apps to update yesterday but I do not recall which ones. So, whats the deal?
Watashi mo wakaranai! Each time I reset my iPhone 5 and then I get one go after that to re-sync new data to the unit before having to reset again. This morning I reset and began to start loading everything from scratch again, only to realise this afternoon that the sync had deselected a number of PDF's that I need to access from my iPhone regularly throughout my working week. When I re-ticked those files and asked the sync to resume, iTunes stopped everything and left my iPhone without all its data synced. I have had to asked it to sync a third time now.
Oddly, the amount of space indicated at the bottom of iTunes doesn't seem to relate to the amount of data being loaded in a coherent or reliable fashion, as more space is showing now that when the PDF's were (unbeknownst to me) deselected. Also, even when there is as much as 9GB showing as free on my 64GB unit, iTunes tells me that there is insufficient space available on my unit to sync: This forces me to reset again! It takes more than 24 hours for the iPhone 5 to load 50GB odd of data... I remember when we were told how computers saved us time.
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I go to sync my Iphone 4 (IOS 5) with iTunes on my mac and is is stuck on step 8 "waiting to copy items" it has been like this for over an hour. What can i do to fix this problem????
If you are stuck at the blue screen then you can try booting into safe mode (hold shift during boot) and then run disk repair. If that still doesn't fix it then you might have to reinstall OS X. What version of OS X are you running?
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Can't download music from PC to IPhone 5. Error message says "Cannot copy item. The device has either stopped responding or has been disconected. But the phone is connected. Help!!
Hello iyurdin,
We've an article that can help keep your iPhone connected in Windows' eyes.
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Cheers,
Allen -
ITunes cannot restore, software update server can't be contacted
Hello,
I received a 2008 iPod Classic hand-me-down from a friend, and wanted to format it and start using it. I formatted the drive in windows, and now when I start iTunes (using version 10.6.3.25), I get the following message "iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod." When I try to restore, it holds on "contacting the iPod software update server," and then tells me that the iPod software update server could not be contacted.
I have looked around for solutions, and tried quite a few of them. I unchecked the boxes in internet options (automatically detect settings), deleted the itunespref xml file, used hostsxpert to reset the hosts file, and so on. I still have the same problem.
So here I am, posting on the forum asking for someone's expert help. Here is the little log that iTunes spits out for me:
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6410
iTunes 10.6.3.25
QuickTime 7.6.9
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013B15C02821268
Current user is not an administrator.
The current local date and time is 2012-06-29 19:17:43.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel® HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {5C83B9AE-1000-400E-9F1A-461FC30E5093}
Description: Sierra Wireless HSPA Network Adapter
IP Address: 10.206.45.36
Subnet Mask: 255.255.255.255
Default Gateway: 172.26.38.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers: 172.26.38.1
172.26.38.2
Adapter Name: {A5049D9A-3592-497F-9338-F17E467DB142}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {187896DE-CD26-4C34-8C69-1AC26BA1B5C4}
Description: Intel® Centrino® Advanced-N 6200 AGN
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {41C1267B-18A5-4CDA-8F3B-6D830F8BA001}
Description: Intel® 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-10-13 11:43:25.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod (5th generation) running firmware version 1.3
Serial Number: JQ546KG5TXL
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Thank you in advance for your help!
PatOk, I've got it all figured out, and wanted to leave a note here for posterity. Here's what I did.
After reading all of planb77's excellent suggestions and going through the links he sent, I decided to look at other aspects of iTunes and see if the problem was not limited to restoring my iPod. When I found that my iTunes store didn't work, I checked the forum for those issues, and found that AT&T Communication Manager was a common culprit in working with iTunes.
After 70 minutes on hold and a fruitless hour on the phone with AT&T trying to uninstall bytemobile optimization client, I left the AT&T guy insisting that it was not AT&T's problem, but rather Apple's.
I then looked further into bytemobile and iTunes, and found an elegantly simple solution, written in all caps: https://discussions.apple.com/thread/3888541?start=0&tstart=0. You'll see it there. To spare you the link change, the advice was to uninstall iTunes 10 and everything else apple-related, download and install iTunes 9.2, find and delete the latest "itunes library.itl", and run your new iTunes. It solved my problem of restoring my iPod, and, incidentally, allowed me to access iTunes store. So there you have it. Problem solved.
planb77, thanks again for your persistence. While you didn't solve my problem, you eliminated many of the other possiblities, and led me to some other links. -
error 1638
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
IPhone stuck when updating new phone from 2.0.1 to 2.0.2
So I have downloaded and installed the latest iTunes.
Now it apprears my phone is stuck on 'restoring iphone software' and has been like this for about 2 hours.
I have also tried this on another computer with new iTunes installation. Should I bring the phone into an Apple Store or just keep trying?Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
I can not restore my iphone which is currently stuck in a reboot loop because the update server can not be contacted. I have tried all the remedies suggested.
Mikeya68 wrote:
I can not restore my iphone which is currently stuck in a reboot loop because the update server can not be contacted. I have tried all the remedies suggested.
As you have tried all of the remedies suggested I guess your phone is now useless and there is no hope. But if you post the specific remedies you have tried someone MIGHT notice one that you have missed. -
I have tried everything and I still get the message "iTunes cannot connect to update server."
I have configured the LAN settings,
I have used the Command Prompt
I have updated iTunes to the most recent update available.
I still get the message "iTunes cannot connect to the update server."
I know it's not my internet connection..
I can't think of anything else to try.
I just want to update my iPod to ios 5 D:Have you looked here:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
Try changing the DSN servers to Google's servers. For how:
Public DNS — Google Developers -
HT201210 iTunes cannot find the update server
After months and months of not being able to update my iPhone 4 to the new technology due to storage usage, i was finally able to. Now after two hours of waiting, my phone says it was verifying the update. My phone turned off and then turned back on and i got the plug into iTunes icon. After i plugged it in it says that the iPhone update server cannot be found.
Temporarily disable any security software on the computer then try the update again.
-
Unable to contact update server
I have been unable to update my Ipad2 software. I get the message that My computer is unable to contact the software update server. Check interner settings or try again later. I have no problem accessing anything else on the internet from my computer. I have been able to reach it in the past, but I aborted it when I wasn't sure if my Ipad was backed up first. I haven't been able to reach it since. Has anyone else encountered this and found a fix? I am using a Windows 7 pc
I have the same problem, I've tried almost everything other than sending it to the apple store since I don't live in the US, and there are no service centres here! Im running on a mac, I have the latest version of itunes and I still can't get it to update!
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The mac keeps trying to contact the update server for hours but never does-so I can never update
thank you cor-el for your input. think it worked. won't know for sure until i try to update again. no updates available since i installed this version. thanks again
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ITunes cannot connect to update server.
So I am finally going to update my Touch to 3.0 (from 2.2.1). I connected it to my PC and opened iTunes. However, when I click "Update" it instantly says it can't connect to the update server because I have no internet connection. But as you can see, I do.
I vaguely remember this happening once before, and it had something to do with a setting in Internet Explorer (or Internet Options in Control Panel). I have done a couple of Google searches, but I cannot find where it says to change the setting. Does anyone know what I'm talking about?
I did do a search on Apple's website about this, and they said to check the Automaticly Detect Settings under LAN settings... I did that, but it didn't help.Ok, I am not too sure how I fixed it, but I am currently downloading the 3.0 software. The ONLY change I made was on my Touch's Sync window, I went to the Applications tab and checked "Sync Applications" (because I wasn't able to sync apps from itunes to my touch). So after I synced the apps I kept looking around the net for a place to download it outside of iTunes. I followed a link on Apple's site, and, as usual, it opened iTunes... but this time IT WORKED!
-
FF 4.0b12 dialog box hangs while trying to contact update server
I have FF 4.0b12 on Snow Leopard, and at least once a day I get a window asking if I want to download the latest update; when I click "Update Firefox", I get a window that stalls at "Connecting to the update server" and never shows any progress. (Eventually I close it anyway.) Is there a problem with the update server?
If the update is not working, you could trash Firefox 4 beta 12 and download Firefox 4 RC1 from http://www.mozilla.com/en-US/firefox/RC
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Airport Utility won't contact updates server...
I've already posted this in the Airport Extreme/Express forum, thought I'd try it here too...
I'm trying to update my airport express firmware, yet every time I tell it to look for updates, it says it cannot connect to the updates server, and that I should check my network settings.
Trashed the plist, checked the network interface order, nothing works... Obviously my connection is good.
Have two airport expresses, one G, one N in a WDS setup.
Anybody else having this problem?
It's always done this, and it's only worked once that I can remember.Typically you check for firmware on an Airport Express Base Station by selecting it from the computer using the Airport Utility.app. When the utility finds the Airport Express unit(s) you select one and then in the Airport Utility Menu, you select "Check for Updates"
On my system this results in checking for both updates to the software and the firmware.
Is this the method you are using? -
I have given the iTunes server 10 hr's now and I am unabkle to do anything on my computer to restore my iPhone 4.
I am able to do everything else on my computers iTunes but not restore my phone.
Any ideas would be great.Hello jraff21,
I was able to locate a support article for the error you mentioned. The following steps may help you get your device back to working order:
iOS: Restore errors 4005, 4013, and 4014 - Apple Support
You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).
Try these steps to resolve the issue:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Restore using another USB cable.
Learn more about updating OS X.
Learn more about updating Windows.
Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device,contact Apple for support.
Learn more about other update and restore errors.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD
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