Itunes/ipod not working

i can open itunes and play music, but as soon as i plug in my ipod, itunes freezes in a way. if i was playing a song at the time it will continue, but i can't select anything, and my ipod doesn't even show up in the side bar, though a box appears about photos. i have no idea what to do.

might not matter but when this happens if i close itunes i get the "program is not responding" message.

Similar Messages

  • Hello. i have a ipod touch 4, and i am putting in the correct passwotd but it is saying im not, now its saying to connect to itunes on my computer but itunes will not work. what do i do?

    hello.
    i have a ipod touch 4 and i have being putting in the correct password for it but it keeps saying it's wrong. now it is telling me to connect to itunes but itunes does not work on my computer.
    i need this problem fixed ASAP because i use my ipod for my uni studys..
    thank you alice walsh.

    Place it in recovery mode by:
    Placing your device into recovery mode
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
    Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
    If necessary, open iTunes. You should see the following "recovery mode" alert:
    Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes

  • The 'sync apps' button on my ipod touch on itunes is not working

    the 'sync apps' button on my ipod touch on itunes is not working(it won't show the tick to show that it's going to be synced). i have reinstalled iTunes, restarted my iPod and restored it.
    what do i do??

    Try:
    fix for Home button
    Fix a broken, unresponsive or sticky iPhone Home Button
    - If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
    - If not under warranty Apple will exchange your iPod for a refurbished one for:
    Apple - Support - iPod - Repair pricing
    - There are third-party places like the following that will repair the Home button. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

  • Hi there, I have a problem with my iPod Classic (from 2009). Everytime I connect it to my computer (Windows), iTunes does not work anymore. Music is automatically deleted on my iPod. Any suggestions please?

    Hi there, I have a problem with my iPod Classic (from 2009). Everytime I connect it to my computer (Windows), iTunes does not work anymore. Music is automatically deleted on my iPod. Any suggestions please?

    Thanks, for info, iPod Classic is a slower machine compared the Nano, unfortunately, if you read these discussions, majority of the freezes involved iTunes 10. Although if might be just slow and some impatient user just disconnect the iPod ands cause more problems. ( Yes I also did that but safely by doing a iPod Hard Reset, before disconnecting).
    Here is the Apple support article that may help you.
    http://support.apple.com/kb/TS1717
    or my usual solution for Windows Users.
    Antivirus has a tendency to freeze iTunes sync Operation with iPod Classic, causing a timeout, which corrupt your iPod filesystem, so when iTunes can't read the iPod, it is pointing to this problem. Other causes is when your iPod hardisk is dying, or your battery is dying causing hardisk crashes.
    My suggestion.
    Connect your iPod to the PC and run chkdsk, to fix any iPod diskerror, then disconnect it, after chkdsk complete.
    Disconnect your PC from Internet. (just to make sure no nasties creep into your system while you syncing.
    Stop the Antivirus program
    Connect your iPod to the PC, using a high speed USB 2.0 port at the back of your PC, do not use any USB Hub.
    When iTunes Open up, Restore your iPod please, this is for iTunes to map correctly, to fix the corrupted filesystem.
    When Restore complete, eject the iPod and reconnect again.
    Sync your ipod, preferably manually Manage in small batches and disconnect after every batch, to check that all is well.
    When all sync is complete, and iPod disconnected, start back your Antivirus and connect back the Internet.
    Good Luck!

  • Tried downloading itunes version 11.4 and received an error code 2324. Now itunes will not work at all and I cannot sync my phone, ipad or ipod. How should I proceed?

    I have tried several times to load version 11.4 and keep getting an error code2324, now I cannot sync any of my apple products. I set my machine to a previous recover date,  now iTunes will not work at all. I get a message stating I do not have the administrator rights to download. Any thoughts on this issue?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • My itunes will not work at all. i have deleted and reinstalled in over ten times, i have ended the process, i have reinstalled quicktime i few times, i have deleted many folders. What else can i do? Please help:(

    My itunes will not work at all. i have deleted and reinstalled in over ten times, i have ended the process, i have reinstalled quicktime i few times, i have deleted many folders such as TEMP, itunes helper et What else can i do? Please help:(

    Now it sometimes keeps coming up and working but once i plug an ipod in it freezes my whole computer up and no i dont get any response from itunes at all

  • Windows Vista and iTunes does not work

    First Time sorry for my bad English, I'm from Germany and my English is not the best.
    I have the new Windows Vista but iTunes does not work good.
    And I have to use it, to manage my music on my iPod.
    When there will be a Vista compatibles Version of iTunes??
    And when will come an 64-Bit Version?
    Thanks for Help,
    Karsten

    iTunes running under VISTA does not recognize media burned by iTunes Backup (v7.0.2) from a non-Vista machine.
    The original machine recognizes the media just fine, but the new VISTA machine does not recognize the dvd at all.
    Anyone else having a problem with VISTA recognizing burnt media?

  • I've tried so many things but itunes is not working

    I tried to install itunes 5 last monday but it did not install successfully and I encountered many of the error messages people have already detailed. (I'll know next time to check these boards before faithfully clicking on the download button - I could have saved myself so much hassle!)
    I followed the instructions in Dimitry's post - uninstalled bonjour/quicktime etc and then managed to do a system restore. The system restore went ok and itunes seemed to be working but it made the computer run incredibly slow and messed up the 'Ahead Nero- Burning Rom' program.
    On saturday, we ran a defrag to see if that would speed up the computer - that took nearly 7 hours to run! I then did another system restore which has made the computer run properly. But itunes did not work, so I tried to reinstall it from the disk that came with the ipod. It gets to the end of the installation and says that a newer version is stored on the computer and so cannot install.
    I then picked up a download for itunes 4.9 from one of these threads and tried to install that version, but again get the same message that there's a newer version on the computer so cannot install.
    I think I have itunes 4.8 on the computer, but when i try and open it, I get a message that itunes cannot run because some of its required files are missing and i need to reinstall itunes! (I don't think quicktime is installed correctly on the computer either as i get an error message - is the standalone download on the apple site safe to use?)
    I think i need to completely uninstall itunes and then reinstall it, but i'm scared of losing all my music. I cannot back my music up as the burning-rom program is not working - i tried reinstalling it, but i need to enter a serial number to complete the installation, but i don't have one as it all came in the bundle with the computer.
    Any advice greatfully received!

    Hi B
    I meticulously followed the instructions but I still haven't been able to completely uninstall itunes and the ipod.
    When I right-click on the bin folder in the ipod folder in program files and then choose delete, I get the following message:
    "Cannot delete iPodServiceLocalized.dll: Access is denied. Make sure the disk is not full or write-protected and that the file is currently not in use."
    When I right-click on the Quicktime folder in program files, I get the following message:
    "Cannot delete QTTASK.EXE: Access is denied. Make sure the disk is not full or write-protected and that the file is currently not in use."
    When i open the windows installer cleanup tool I cannot see itunes/ipod/quicktime in the list.
    I suspect this is something to do with administrator rights? How do I log in as an administrator? Only me and my husband use the computer, but we don't log in under any different IDs or anything, we just switch it on and start using it?!
    I tried installing 4.9 from one of the other threads anyway, but I still get the message that a newer version of itunes is installed so it cannot continue. The itunes in the ipod program file shows as 4.8.0.
    Look forward to your advice again.
    Thanks, Amanda.

  • ITunes does not work for Asia ( Hong Kong )

    I just purchased my first iPod Nano ( 2nd Generation) was was told by store staff all I have to do is register and download apple itunes software and then I could download MP3 songs from iTunes...paying for songs of course.
    I was shocked to learn that iTunes does not work for Hong Kong residents, nor does napster,yahoo music unlimited, etc.
    I am a Canadian living in Hong Kong, so can not read write or understand chinese, does anyone know of a English subscibtion mp3 download service that works for Hong Kong, and not emusic, tried that one, not for me .
    Please Help !
    BullDogHK

    Do you still have a Canadian credit card and Canadian billing address? If so, you should still be able to use the Canadian store.

  • HT4859 my Itunes is not working?

    What should I do when I don't know my passcode on my Ipod touch and my Itunes is not working?

    "not working" - what does that mean?

  • TS1363 i cannot connect to itunes because my 10 year "forgot" her password.  so all the restore suggestions utilizing itunes will not work...HELP!

    i cannot connect to itunes because my 10 year "forgot" her password.  so all the restore suggestions utilizing itunes will not work...HELP!

    You may need to put the iPod into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPod and re-sync its content.

  • ITunes does not work after update

    After I update 10.5, my Itunes doe not work.

    What specifically does not work?  Any errors?
    If you want/need help, provide specifics of the issue.  We are not mind readers.

  • After doing a widows update itunes will not work at all

    after doing a widows update itunes will not work at all

    hiya!
    I get the itunes has encounterd a problem and needs to close, sorry for the inconvenience error, no specific error number. I do not have QT installed,
    not having QT installed is what will be causing your itunes error message at the moment. let's try a careful standalone QT 7.1 install.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
    love, b

  • TS1292 My iTunes  will not work at all I've had 7 different people try it and its still not working

    My iTunes  will not work at all I've had 7 different people try it and its still not working

    Cconnect it to your computer with the latest version of iTunes installed.

  • HT1926 my itunes is not working at all, so I uninstalled it and reinstalled.  I get to the point where is says it is starting up and a messages box pops up and says "Service Apple Mobile Device failed to start.  Verifty that you have sufficient privileges

    my itunes is not working at all.  A message pops up to say that I may not have suffient privileges to start system services on my apple mobile device.
    I have uninstalled and reinstalled itunes but the same message still appears and itunes will not start.
    Any help would be appreciated!
    Thanks, mormick

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

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