Itunes is asking for extra id info, itunes is asking for extra id info

i am trying to rent films and itunes is asking for extra id info like what was the first car i bought or who was my first teacher and i havent a clue - anybody out there that can help me?

The lock screen passcode - 4-digit PIN.
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.

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HT1918 Hi, I changed my address in bank first, then itunes and now even when I want to dowload free apps or updates it asks me for validation of payment and security code but, Everything matches my info and the system DOES NOT TAKE IT, what can i do?

It is very frustrating even to receive an email from itunes support telling me: well, if your code or card are not working call your bank, which I did and everything is fine, it matches with existing acct in itunes...
then I tried and tried and time after time I keep getting the same stupid answer "invalid security code"
I am tired of it!
And then I contacted support just for an idiotic answer: well, use an itune gift card then.... Come on! Are they really not goint to do anything to help me and restore my info in the itunes acct?????
Can someone tell me what to do, please! I am telling you... its frustrating I cant even update because the stupid system keeps asking me for the security code of my card!!! And it is the correct one!!!
HELP!
ChapinaZ

I'm also on iPhone 4, iOS 6, and have exactly the same problem. I've tried resetting privacy settings, turning restrictions on and off, deleting and reinstalling apps. Nothing seems to work. The lists of apps in privacy settings are all empty, except for location services. When using Tweetbot the app is regularly asking for permission to access my twitter account, but even when I allow that, the app doesn't show in privacy settings.

HT5035 I have a credit from an Apple gift card. I want to buy itunes. When I go to check out it asks for my credit card info. How do I use the credit I have?

How do I use the itunes credit I have on my MAC? I received a gift card and loaded it on my MAC. I want to buy itunes. When I go to check out it asks for my credit card info. How do I use the credit?

Purchase and Redeem an iTunes Gift Card.
How to Redeem a Code > http://support.apple.com/kb/ht1574

I am trying to deauthorized audible account but it is asking for a username and password but when i enter in itunes info it is nt working?? How do i find out what the username is then??

All i want to do is access my itunes on my laptop i was told i had to deauthorize the audible account and it is asking for a username and password, i tryed using my itunes login info but it didn't work, where can i find this info to get this gone.
Or is there another way to sync my itunes account with my laptop????
Please please help me!!!! I need my music

I'm confused. Who told you that you need to deauthorize an Audible account to be able to play your music? Did you ever set up an account with Audible.com? What is happening when you try to play your music? And what exactly do you mean by "sync your iTunes account with your laptop"?
Please provide more details as to your situation and what it is you're trying to accomplish. I'm sure once we understand what it going on, someone can provide suggestions.
Regards.

How do I delete a credit card from my iTunes account without adding another one? My friend bought an app with her credit card and I no longer have the info but every time I try to download a free app (ex: Instagram, Twitter, vine etc.)it ask for the info

How do I delete a credit card from my iTunes account without adding another one? My friend bought an app with her credit card and I no longer have the info but every time I try to download a free app (ex: Instagram, Twitter, vine etc.) it ask for the credit cards security code. I can not find a way to delete that cards info without adding another cards info.

http://support.apple.com/kb/ht1918
http://support.apple.com/kb/ts5366

HT5035 Why, when trying to download a "free" app from iTunes after it say's, "this apple id hasn't been used with the iTunes store" does it keep asking for credit card info???

This is so frustrating! I have an itunes store account, etc. I lost all my info when I had to "restore" my iphone.
I wasn't able to do the "restore" until recently, gosh it was about 6mos or more ago when my iphone died...
So, as I get older I am having memory problems and haven't been able to access my itunes account.
Obviously when I did the "restore" on my iphone I lost all my info with it... So, wanting to use my iphone for
music, games, etc. I had to create a new apple id, fine, but when I wanted to download a "free" app it says
my apple id hasn't been used with itunes so it keeps asking for credit card info.
I do not remember ever having to have a credit card before!
I am so frustrated... First it was not being able to access my account then having to create a new one, fine!
But now I can't download "free" content without credit card information!?!?!?!?!?!?!?!?! UGH!!!!!!!
Please, can anyone help...?!?
Sincerely,
"Distressed"

If you are within 14 days of purchase you can still return the iPhone and get the phone that suits your needs, however, I think you will find that no matter which phone you get the content provider will want to know how you are going to pay for future purchases. For Android phones it is Google, and they will certainly want to know.
To create an Apple account without a credit card see: http://support.apple.com/kb/HT2534

TS3297 I redeemed 2 itune cards. I see a$20 credit on my screen. I can't figure out how to use it. When I go to purchase it asks for my credit card info.

I have a $20 credit showing on my itunes account. When I go to purchase it asks for my credit card info. I want to use the credit i have. how do I access it/

1-800-676-2775 apple support tech support 1 800 275 2273
If your computer is on one minute before it freezes, than you have one minute to secure your serial number.
click the apple----->click about this Mac ------> click on version----> until you see the serial number. You may have to do this a couple of times if it freezes before you have all the numbers. A camera might help.
Good Luck

HT2589 My new ipad air will not download apps or ask for my itunes account info when I do try to download or purchase an app.

Just added the new ipad air to my itunes account. When I go to purchase or download apps it will not ask for my itunes account info, a grey box appears on my main screen with "waiting" under it and in the "app store" it will show the app that i chose with a constant spinning circle. Any ideas?

The iCloud account has nothing to do with downloading apps over wireless, but if you do not have an iCloud account you can delete that account information if you want to do so. Do you have other use of WiFi with the iPad? It is connecting and working correctly for email and such?
You could try going to Settings > General > Reset > Reset Network Settings and then re-select the WiFi network and enter the password again...then do a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears.
All of that may clear problems of a minor nature.

ITunes is asking for payment info for a child's AppleID

All iPads have been updated to OS8. Desktop is waiting for Yosemite. My child (age10) has had an Apple ID for many years with a false birthday. I am trying to get Family Share to work correctly and turn on Ask to Buy. My child is the only member of my Family Share
After browsing support posts, I retroactively changed the date to the youngest possible (age 13) as many other parents have done. Before the Family Share existed, I used to split the AppleID on my child's iPad so that I could share content. Many years ago, when I set up my child's personal AppleID, I set up her iPad with iCloud using her AppleID, and iTunes using mine so that purchases had to be approved and my AppleID could maintain all the kid-friendly content I'd been purchasing for years. When I first set up family sharing, I forgot that iTunes will was using my Apple ID, so when I tried to turn on "Ask to Buy" I got a message saying
"Cannot Enable Ask to Buy"
Adin is sharing purchases from an
account also used by another family
member. Ask to Buy can be enabled
only on accounts that are not shared.
So I logged out of iTunes on my child's iPad and used her AppleID instead. But then iTunes wanted credit card info for purchases, so obviously iTunes does not recognize that she is a child in my Family Share plan. I can't troubleshoot the problem on my Mac because Yosemite isn't available yet. I opted to leave my child's AppleID logged into iTunes, on her iPad, without payment info. I still get the same message when I try to turn on Ask to Buy for my child from my iPad.
HELP!

Run System Profiler. Go to the Apple in the upper left corner of any window, then "About This Mac", then "More Info..."
Check under both Applications and Frameworks for Quicktime. Applications are the actual Player application itself. I believe Frameworks is the underlying system software support. If you see something different there it might be that about which iTunes is complaining. On my computer both say the same, but I'm not having the issue.
I'm guessing here but if you re-installed the system using Archive and Install, your applications were left intact and that's why your Player is 7.7, but all your system software (includingQT framework) was replaced with earlier versions which may be why the you're seeing different versions. iTunes doesn't need the Player, but it does need the underlying QT software.

I create my apple id from my boyfriend macbook and its says that I have to review my itunes information , when I get to the credit card number info etc. Its keep asking me for that I dont have any credit card and I dont want to put any , what should I do?

I create my apple id from my boyfriend macbook and its says that I have to review my itunes information , when I get to the credit card number info etc. Its keep asking me for that I dont have any credit card and I dont want to put any , what should I do?

You cannot use that ID without a credit card. You did not create your account correctly. There is very specific way in which you must create your account if you do not want to use a credit card. If you don't have a credit card, you will have to start all over again.
1. You will have to sign out of that ID before you can create a new one. Settings>iTunes & App Store>Apple ID>Sign out.
2. You cannot use the email address that you used for the first ID that you created. You will need to use another email address now
3. You have to download a free app in order to start the new Apple ID process.
Read this before proceeding.
http://support.apple.com/kb/HT2534

HT1689 I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
Jason H.

So i got the update on my ipod touch 5th gen and when i got it it asked me for my old itunes acount and password, except i no longer have that info for the back up and it wont let me by pass at all, i need a way to just restart it

so i got the update on my ipod touch 5th gen and i got asked me for my old itunes acount and password so i can get the back up from icloud, except i no longer have that info for the back up and it wont let me by pass at all, i need a way to just restart it

You need to recovery and use it. Sounds like you are running into:
iCloud: Find My iPhone Activation Lock in iOS 7
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

My AppStore wont update my apps because my old iTunes account keeps coming up and asks for billing info HELP!!!

My AppStore wont update my apps because my old iTunes account keeps coming up and asks for billing info HELP!!!

Apps are always associated with the Apple ID that was used to purchase them. This cannot be changed. To avoid getting the request you are seeing delete all apps that request the former Apple ID and download them again.
Any apps for which you paid a fee will require that you purchase them again.

Every time I try to download a free app, I'm asked for cc info. There is a iTunes card with $60 credit, why can't I just use that?

Every time I try to download a free app, I'm asked for cc info. There is a iTunes card with $60 credit, why can't I just use that?

http://support.apple.com/kb/ht1918
http://support.apple.com/kb/ts5366

HT5035 I changed me password because I forgot my security questions, before I changed it I had $10 from a iTunes card, will it still be here. Keep in mind they re-asked me for my credit card info.

So I just today got an iTunes gift card for 10 dollars, I entered it in and tried to buy a song, it asked my to answers security question but I forgot what my answer was. So I changed my Apple ID Password. After that I signed in and it asked me to put my credit card info in again. Will my 10 dollars still be there?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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Itunes is asking for extra id info, itunes is asking for extra id info

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