ITunes is backing my iPhone, however it cannot see or find those backups?!
Hello
I'm running the latest version of iTunes with my iPhone 4. Until recently (but I"m not sure when), I was able to back up and restore fine. However there is now a problem. Please help as I've spent hours chasing leads on Google and nothing has worked!
Notes. This is on my iMac - my Windows Laptop doesn't have this problem, I checked. But I hardly ever use that machine, and need it to be working on my Mac really.
So:
When I hit back up in iTunes, it backs up ok. The files are there in the proper folder in MobileSync and there doesnt appear to be a problem. But (its as if) iTunes cannot see the backup. The backup is not listed under Devices in preferences, in fact nothing is. Plus on Summary Page, is says "Last backed up to this computer: Unknown" (Although I can see the last back up there in the folder). I also tried clicking "Restore Backup" on the Summary Page and did a right click on iPhone in devices and selected "Restore from backup". However, when I do either of these, nothing happens and I mean nothing.
NB. I've also tried Backing up to iCloud and this too seems not to work.
Any ideas would be great, am willing to try anything!
Thanks
Found this article
Troubleshooting: iPhone Backup Problems
written by: Shane Burley • edited by: Simon Hill • updated: 9/11/2010
Have you run into the problem with iTunes not being able to backup your iPhone? Here is a look at how to troubleshoot different issues if you have.
Back-It-Up
Part of what happens when you sync your iPhone to iTunes is that iTunes will back up your iPhone, saving some of the content and settings that are on the device. This iPhone backup is especially important when you are updating your iPhone, such as to a new iOS. This is done so that if anything happens to your iPhone, or if you need to restore your iPhone, you can maintain your media, contacts, iPhone apps and the rest. Just like everything else with the iPhone technology, sometimes there are problems. You may find that iTunes could not backup the iPhone, and there could be a whole range of reasons for this. Here are some ways to troubleshoot the problem if you do find that iTunes could not backup the iPhone.
Manual Back Up
If you find that the automatic iPhone back up is not working with iTunes it doesn't necessarily mean that iTunes could not back up your iPhone. First, you need to make sure that there are no internal software problems, iPhone apps, like firewalls, that are going to interfere with iTunes functions. Go ahead and locate your iPhone under the Devices heading in iTunes and right click it. From the right click menu select Back Up, which should initialize it. This is also the first option you should take if you get a "backup session failed" message when trying to back up the iPhone.
Delete Old Backup
If you find that iTunes persistently cannot backup your iPhone then you may want to delete the old backup files, which may be causing the problem. Go to the folder Preferences –>Devices –> Delete Backup and identify these files, and you should start by copying them to another location just in case you need them if there is an iPhone content problem. The backup files are going to be in:Users/[username]/Library/Application Support/MobileSync/BackupWhen you are working on your Mac computer. If you are working on a Windows based PC then they are in:C:\Documents and Settings\[username]\Application Data\Apple Computer\MobileSync\Backup
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