Itunes is causing my Macbook Pro to freeze at shut down, any ideas?
For a while I was confused as to why my brand new Macbook Pro was failing to shut down. I continued to use it, and each time I would shut my computer off it would freeze with a loading dial in the lower-middle part of the screen. Eventually I started to run one program at a time. I ran Safari (among other programs), and the computer shut down fine. I ran Itunes, and the computer failed to shut down. I have also realized that Microsoft Office causes my computer to freeze at shut down as well. I have run disk utility to check my hard-drive. Everything came out fine, so I know it is not a hardware problem. Something with the software of Microsoft Office and Itunes are not functioning properly... Anybody have any ideas?
For a while I was confused as to why my brand new Macbook Pro was failing to shut down. I continued to use it, and each time I would shut my computer off it would freeze with a loading dial in the lower-middle part of the screen. Eventually I started to run one program at a time. I ran Safari (among other programs), and the computer shut down fine. I ran Itunes, and the computer failed to shut down. I have also realized that Microsoft Office causes my computer to freeze at shut down as well. I have run disk utility to check my hard-drive. Everything came out fine, so I know it is not a hardware problem. Something with the software of Microsoft Office and Itunes are not functioning properly... Anybody have any ideas?
Similar Messages
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My MacBook recently started shutting down suddenly, either while I am using it or right when I boot it up.....has anyone expereinced a similar problem and does anyone have any suggestions on how to fix or what may be causing it?
ThksMy MacBook recently started shutting down suddenly, either while I am using it or right when I boot it up.....has anyone expereinced a similar problem and does anyone have any suggestions on how to fix or what may be causing it?
Thks -
My MacBook Pro (2.66GHz Corei7) shuts down by itself continuously
My MacBook Pro (2.66GHz Corei7) shuts down by itself continuously
Hi, I am facing the same issue.
Did you able to solve your issue? Please advise. -
I plugged in iPhone 5 charger to my MacBook Pro and it immediately shut down and I can't get it restarted. Any ideas how to do this without removing the battery?
If you have your MBP charger, try a SMC reset:
http://support.apple.com/en-us/HT201295
If no success, make an appointment at an Apple store genius bar.
Ciao. -
For the past few weeks my computer will slow down when I have been on Safari for awhile, then freeze, and then just go black. I have to press the power button and then it goes to a black screen with the apple logo and a loading bar underneath when it reboots. I'm not sure what is causing the issue, but on my previous mac it would have an error message if something like this happened that I could submit. Any suggestions of where to start to solve this issue?
Thanks!These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Macbook Pro- shortly after upgrading to free software upgrade to Mavericks- 10.9.5-
has suddenly been freezing up, but went more directly to 'shutting down,' CRASHING on its own. Most of the time, if I'm even able to successfully get the laptop turned back on, it only stays up/on for a few moments before repeating the failure. The failure is often accompanied with the monitor going 'blank,' or most typically either 'blacking out,' or going blue/green or grey screen with lines or grids all over the monitor. All Desktop visibility, functions or applications in process disappears. This has caused repetetive 'forced shut downs,' which I never usually do, unless prompted to because I have no choice like this.... Or as I said, the computer itself will just shut down and turn off by itself.... Can anyone tell me what this issue is, and I'm pretty sure other Mac users have seen this exact thing I'm describing happening on their laptops, with their systems or on their monitors. Someone please explain or point me in the right direction... as naturally my laptop just went out of warranty as well.... And I don't know if this means the entire system is basically corrupted, dying/dead... and or if it is a monitor issue, a hardware issue, software issue or if there is anything that can be done to restore, repair it, etc.? Also another thing I have noticed ever since getting this laptop- (few years old now...) is that it runs VERY HOT... has in fact burned my lap /skin many times... and seems like the fan or internal operating systems/functions are also perhaps not functioning properly. Can this also be causing the problem? Or is it a corruption or virus of some kind? etc. Thank you.What you describe sounds like a hardware issue. Unfortunately, you'll need to get that checked out by Apple. If you have an Apple Store near you, make an appointment with the Genius Bar and take the machine in for evaluation.
-
Macbook pro 2011 13" i5 slowed down, any help would be much appreciated (detailed info).
Ok first off let me preface with as much detailed information as possible, as i have read many many posts on problems and hopefully mine will be detailed enough to not cause all you wonderful people a headache.
Machine Details
Macbook Pro 13inch model (2011)
Core i5 4gb RAM 250gb Standard harddrive
As I am a very inexperienced I would very much appreciate a very idiot proof explaination, but any help I will be very thankfull for.
The laptop was running like a dream and much better than I remembered my last mac (Macintosh LC) ever did. Ive had minor hickups this last year (a trackpad that went bust under warranty and a broken power supply) otherwise its been a wonderfull experience. The final hiccup that might be a cause, not sure hence I will mention it is that my battery is Conditon: Replace Now for about a month now.
The laptop, as always was left ON, on its own connected to the wifi home network, when I returned the computer was working very slow. Any load on the harddrive/CPU. The cursor starts lagging (jumping), any keypresses are registered with a 2-10second delay. Any vidoes that i would try to play would suffer freezes in framerates/jams but audio remained fine. First step i was afraid that i may have contracted one of the new trojans so i downloaded an antivirus program, scanned the drive, but came out clean. Second step was to format the drive and perform a fresh install of OSX but no luck. Being inexperienced in Apple products i assumed that my harddrive (used to PCs) was on the fritz and went out and bought a 160gb Western Digital Black series 2.5inch harddrive. Having read all the guides and official knowledge bases on how to swap out the harddrive I did so with success. I placed in my installation OS 10.6 CD formatted the drive through the disk utility and performed a fresh install. Before doing any steps I went through the update cycle a couple of times till only the thunderbolt update remained (havent updated as I never used it). Sadly it hasnt solved the problems with cursor repsonse lag, video playback, and keyboard input lag under load.
On this install I have performed:
Verify Disk Permissions Many were found so I performed Repair Disk Permissions
Verify Disk Came up with "Appears to be OK"
performed a Pram reset (CMD+option +P +R)
My main problem is that I live in europe nowadays (Poland to be precise) and cant go to a genius bar as they dont exist, and sadly the support is a tad behind the US standards and any minor repair will be at least a 4 week wait, hence i would like to try to exhaust possible solutions before giving it off to professionals: being a month out of the warranty period has abit to do with it too:)
Sorry for the wall of text
Thanks guys for any help you could throw my way!
Chris MSee the following:
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. Drive Genius provides additional tools not found in Disk Warrior. Versions 1.5.1 and later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
You may want to check for other issues outlined here:
Helpful Links Regarding Flashback Trojan
Visit Thomas Reed's site for insight and help: Mac Malware Guide
A Google search can reveal a variety of alternatives on how the remove the trojan should your computer get infected. This can get you started. However, be careful about what you do as new variants of the malware circumvent the efforts of earlier tools.
Also see Apple's article About Flashback malware.
Apple has released Java updates for Snow Leopard and Lion users:
Java for OS X Lion 2012-003; available only for users of Lion with Java installed.
Java for Mac OS X 10.6 Update 8; available only for users of Snow Leopard.
Flashback malware removal tool; available only for users of Lion without Java installed.
Install whichever shows up in Software Update. It removes the malware (if present), updates Java (if present) and tightens up Java settings for the future. You may download from Apple's web site instead of using Software Update, but it's important to know which one to get, because the other two won't work for you.
For the truly paranoid see 10 Simple Tips for Boosting The Security Of Your Mac.
However, I find it hard to understand the problems you describe on a computer if you erased the drive and reinstalled a fresh copy of OS X. -
My MacBook Pro 15" won't shut down properly.
I am in search of help cause no one seems to know what the problem is. I have a late 2008 unibody 2.4ghz 15" MacBook pro. everything works smoothly and fine the computer runs superb, but when I go to shut it down I get a gray screen and a pinwheel thing and it just keeps spinning. Ive left it doing this for about 8 hours so I know it's not an issue with time. I can only get it to shut down when i hold the power button which I don't like doing. Everything else is in full working order any suggestions?
Sounds like you might need a SMC reset.
I would also try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
You could have some directory corruption. Let us know what errors Disk Utility reports and if DU was able to repair them. Disk Utility's Disk Repair is not perfect and may not find or repair all directory issues. A stronger utility may be required to finish the job.
After that Repair Permissions.
No need to report Permissions errors....we all get them.
DALE -
Macbook pro early 2011 keeps shutting down !
Something wrong with my macbook pro early 2011. It's keep shutting down ..... if I have not wrong it happened right afer osx supplemental 10.7.3 updated on 03/ 08/2011. Here is the report from macbook.
Interval Since Last Panic Report: 387155 sec
Panics Since Last Report: 4
Anonymous UUID: 716C48CD-C3B0-48B6-9076-05F688FB0B02
Fri Mar 9 21:02:27 2012
panic(cpu 2 caller 0xffffff80002c266d): Kernel trap at 0xffffff7f819caef8, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00007faf79d2ecc0, CR3: 0x0000000034f37038, CR4: 0x00000000000606e0
RAX: 0x0000000000000000, RBX: 0xffffff8000821148, RCX: 0xffff0080138ce000, RDX: 0x00000000000008d1
RSP: 0xffffff812dfabc50, RBP: 0xffffff812dfabd20, RSI: 0x0000000000000002, RDI: 0xffffff8000803000
R8: 0xffffff801379e000, R9: 0xffffff80148ea2c0, R10: 0x0000000000008000, R11: 0xffffff80002d8220
R12: 0xffffff80e9246950, R13: 0xffffff80e9246940, R14: 0xffffff80e92d5148, R15: 0xffffff80008ba4c0
RFL: 0x0000000000010086, RIP: 0xffffff7f819caef8, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x00007faf79d2ecc0, Error code: 0x0000000000000000, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff812dfab910 : 0xffffff8000220702
0xffffff812dfab990 : 0xffffff80002c266d
0xffffff812dfabb30 : 0xffffff80002d7a1d
0xffffff812dfabb50 : 0xffffff7f819caef8
0xffffff812dfabd20 : 0xffffff7f819cc1a4
0xffffff812dfabdd0 : 0xffffff80002c41d4
0xffffff812dfabdf0 : 0xffffff800022d2e5
0xffffff812dfabe30 : 0xffffff800022dfd0
0xffffff812dfabe90 : 0xffffff800022f383
0xffffff812dfabef0 : 0xffffff80002157ff
0xffffff812dfabf10 : 0xffffff800021bc5a
0xffffff812dfabf70 : 0xffffff80002aeb80
0xffffff812dfabfb0 : 0xffffff80002d8383
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelCPUPowerManagement(167.3)[E08EC0D7-C364-3C57-A377-88 7B36241B1C]@0xffffff7f819c9000->0xffffff7f819f2fff
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11D50b
Kernel version:
Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64
Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 9693969656635
last loaded kext at 9550492594434: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f8084f000, size 57344)
last unloaded kext at 9682709399042: com.apple.iokit.IOUSBMassStorageClass 3.0.1 (addr 0xffffff7f80829000, size 69632)
loaded kexts:
com.sophos.kext.sav 7.3.0
com.Cycling74.driver.Soundflower 1.4.4
com.apple.filesystems.smbfs 1.7.0
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.1.7f9
com.apple.driver.AppleMikeyDriver 2.1.7f9
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleBacklight 170.1.9
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.iokit.SCSITaskUserClient 3.0.3
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AirPort.Brcm4331 513.20.19
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleSDXC 1.1.4
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.3.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.1
com.apple.driver.AppleIntelCPUPowerManagement 167.3.0
com.apple.kext.triggers 1.0
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.DspFuncLib 2.1.7f9
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 4.0.3f12
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.driver.AppleHDAController 2.1.7f9
com.apple.iokit.IOHDAFamily 2.1.7f9
com.apple.iokit.IOAudioFamily 1.8.6fc6
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.3f12
com.apple.driver.AppleUSBBluetoothHCIController 4.0.3f12
com.apple.iokit.IOBluetoothFamily 4.0.3f12
com.apple.driver.AppleThunderboltDPInAdapter 1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.3
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.3
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IO80211Family 412.2
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.3
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.19)
Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST750LX003-1AC154, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 4
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3Search this site for reports about Sophos. You should remove it whether it's causing this problem or not. It's utterly useless and can do nothing but slow down and destabilize your system.
Soundflower is a third-party system modification that includes a kernel extension, and therefore has the potential to cause kernel panics. That's all I know about it, because I never install such things myself. The only way to find out whether it's causing your problem is to test without it. -
My macbook pro has started running slowly! Any ideas?
My macbook pro has started running slowly. Particularly the internet (firefox and safari). I have tried repairing the disk / verifying the disk and the permissions via Disk Utility, and have also tried uninstalling and re-installing firefox, and updating the software (all up to date). None of this has helped.
The old Dell laptop we have is running faster than my mac!
I also have Parallels Desktop Installed with Windows 7, although this has never caused a problem in the past...
I am running with Mac OS X, Version 10.6.8, processor 2.66Ghz Intel Core Duo, and 4GB memory (it's normally lightning fast!).
Any ideas would be much appreciated.
Thanks.This is a known problem with Parallels and the recent update for 10.6.8. You do not need to actually have Parallels running to experience the problem and there is nothing in Activity Monitor that would indicate the issue is related to Parallels. You can find the explanation on Parallels site. They have put out an update to correct the problem:
http://kb.parallels.com/111541 -
I'm currently working in Myanmar and no chance to going into a Mac service provider or store. I was using my Macbook Pro (mid 2010) when beer was spilled onto the table. I lifted the computer instantly and as i did not see liquid on the machine and also it had a protective cover i was sure no liquid got in. I removed the cover and it was dry but then 5 minutes later it shut down on its own and it would not turn back on or charge. I left it for an hour or so and then it turned back on and was charging but then since i thought that may be it was because some liquid got in, I turned it off again immediately and disconnected from power source.
what is the best way to proceed knowing i won't be able to bring it in to a technician anytime soon?without on hand diagnostics, nobody can tell you the correct answer on that. No.
5 minutes later it shut down on its own and it would not turn back on or charge.
bad news
Liquid spills, why your MacBook chassis is a one-way valve for spills
After a substantial spill many people will turn their notebook upside down and shake it, not only does this not work, but it spreads liquid havoc throughout your machine and makes things often as bad as possible.
The keyboard itself acts like a one way valve in the case of a substantial liquid spill. While liquid pours into the bottom chassis easy, it does not come out easily at all, and in the case of any spill, most of it will not come out by turning it upside down. Disconnect all power and contact Apple for diagnostics and repair.
Do not attempt to, after a spill, ‘dry out your MacBook’ and test it
After a spill most people invariably try to “dry out” their notebook by various methods, including hair dryers and otherwise. This both does not work, and after a substantial spill of any magnitude, even if the liquid was water, residue is left behind.
There are additionally many very tight places inside your notebook where liquids will linger for a very long time, and cause corrosion or worse.
Immediately unplug your notebook and contact Apple for in shop diagnostics and parts replacement.
In the case of very minor spills people will “dry out” their notebook and feel success that their notebook is working ok, however invariably in nearly all instances after 4-14 days an error / fault pops up and is usually followed by more.
In case of a spill, damage estimates are impossible,.....anything can be fixed, without question.......the question is cost.
contact Apple for in shop diagnostics and cost estimation ....possible parts replacement. -
My Macbook Pro 15" (late 2007) shuts down unexpectedly
I have started having this problem intermittently over the past month, and it has gotten worse over the past two days.
I am using my Macbook Pro normally (watching Youtube videos or online streams primarily), and it will suddenly either go to sleep or shut down entirely. If it goes to sleep, I can press enter and it will wake up briefly before going back to sleep about 3 seconds later, until eventually it will just shut down on its own. If it shuts down completely, I can press the power button to start it back up, but it will shut down again before even reaching the login screen. I tried going into bootcamp, but it shut down before I could select the Windows partition.
The only thing that has worked so far is resetting the SMC by holding Shift+ctrl+alt+power button for a few seconds while it is off. That lets me start it up for a while, but if I ever start using it for something a bit more demanding (again, Youtube or video streams, for example), it will shut down after probably about 30 min. of use.
I just got back from the Apple store today to get my power adapter and my battery replaced. The power adapter cable connection was exposed, and the computer had been saying to service the battery for a couple of years now. After replacing those, the service battery message went away, but it just started shutting down again. The Apple store MRI diagnostics only showed the battery problem.
One other piece of info is that I hear a click from the left side of the laptop before it shuts down (can't tell if left front or left back).
Any help would be greatly appreciated. Thank you.Hello Shamalama,
If you can't install the Superdrive Firmware Update 3.0 first please make sure it applies to your MacBook Pro.
About SuperDrive Firmware Update 3.0 - Apple Support
Follow these steps to find out if your Mac requires this update and if the update is successfully installed:
From the Apple () menu in the upper-left menu bar, choose About This Mac.
Click More Info, then select Serial-ATA in the Hardware section of System Profiler.
Select the DVD entry, and inspect the Revision field in the window below.
On an iMac, if you see Revision: KA15 or 2AHG, your iMac needs this update. If the update has been successfully applied to an iMac, the field will be KA16 or 2AHH.
On Mac mini computers, if you see Revision: 2AHF, your Mac mini needs this update. If the update has been successfully applied to a Mac mini computer, the field will be 2AH1.
On MacBook computers, if you see Revision: KA14, KA19, SA15, SA17, 1APF, KK07, or CP06 your MacBook needs this update. If the update has been successfully applied to a MacBook, the field will be KB19, SA18, 1APG, KK08, or CP08.
On MacBook Pro computers, if you see Revision: KA14, KA19 or SA17, your MacBook Pro needs this update. If the update has been successfully applied to a MacBook Pro, the field will be KB19 or SA18.
Learn what to do if you cannot install the SuperDrive Firmware Update 3.0 .
Then, as linked, check out the article
Mac OS X v10.6.4 and later: Unable to Install SuperDrive Firmware Update 3.0 - Apple Support
More info on the update and install tips can be found at
About SuperDrive Firmware Update 3.0 - Apple Support
Best,
Nubz -
MacBook Pro Mid-2010 Intermittent Shut-Down and Fuzzy Screen
Hi,
My MacBook Pro Mid-2010 has been having some problems recently. Hope someone will be able to help me with this. Below are the symptoms that has been showing.
Symptoms:
1. Intermittent Shutdown
2. Screen going fuzzy (when I give it a slight tap it will be fine but everything just hangs)
3. 3 beep sound
4. Can't start up (The sleep light will just stay on but nothing appears. I have to force shutdown and try starting it again.)
I have recently done a clean install of Yosemite but the problem is still occuring.
I also took it down to Singapore Apple Service Centre to try to get the problem fixed. But the initial tests shows that all the components in the Mac is working fine. I will need to pay for a full test as my Mac is out of warranty hence I did not send it in.
Below is a copy of the recent log after it shut down by itself.
Appreciate if someone can help me with this!
Thank you!
Regards,
Kai Yuan
Anonymous UUID: 730F95C2-DB71-659C-6654-559BD5396C64
Sun Nov 16 20:38:03 2014
*** Panic Report ***
panic(cpu 2 caller 0xffffff801c01e80a): Kernel trap at 0xffffff801c35a806, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x00000001069a1000, CR3: 0x000000001e2fc001, CR4: 0x00000000000226e0
RAX: 0xd7f3000000000000, RBX: 0xffffff802c1370f0, RCX: 0x0000000025000000, RDX: 0x0000000000000000
RSP: 0xffffff80b28cbd00, RBP: 0xffffff80b28cbd20, RSI: 0x0000000000000002, RDI: 0xffffff802c122528
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000002000, R11: 0x0000000000000022
R12: 0xffffff802c1370f0, R13: 0x0000000000000000, R14: 0xffffff80b28cbe18, R15: 0xffffff802c122528
RFL: 0x0000000000010286, RIP: 0xffffff801c35a806, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000001069a1000, Error code: 0x0000000000000000, Fault CPU: 0x2
mp = 0xffffff80278dbc00, phys = 0x1e649c00, prev (0x7: 0x1bd13000-0x1be00000)
vp = 0xffffff80278dbc00, phys = 0x11b8d40f0, prev (0xb: 0xffec4000-0xffee8000)
0xffffff80278da000: aAAAAGsAAABwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABAICA gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAACAgB4fCQcgAACACAAAACETGg2GkqKTgoIaPgACAgACKggAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACAgEAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAG1hcCBhdXRvX2hvbQjXQCeA////AAACAP8PAAAAAAA h/////z8AAAAA0BwoQNutKWNUYjgAno0ngP///wCyjSfQsTie4NxlHID///8A360pgP///yDdrSmA/// /QN2tKYD///9QqI0nCABQBAAACAAABAAAAAIAAAEAAC0VAAAAYXV0b2ZzAAAvbmV0bWFwIC1ob3PAzAA A4A4O7pDu3g5lgAAgIASwOYAPIAAB/P83YNANAAAA
0xffffff80278db000: eAAAAIEAAACNAAAAAAAAAAAAAAAAAAAAAACAgB4fCQcgAACACAAAACETGgmGkqLTgoMZP0QBMwACKQQ AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AADAwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAwMAfH4mHLQAGwAgAAAAhExoNidMiE4aPKn9oAuoAAhoAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAIjyRyeA////AAACAP8PAAAAAAAh/////z8AAAAAUa0 nIN2tKYD///+4V2E4AKiNJ4D///8AvI0nMAlmHCDcZRyA////oEWYJ9CylS9Qso0nABAQBAAQEADoMRw nZGV2Zi9kZXb/DwAAACLnt//////4LgoAAAAAIT8AAACA4pEnsESYJynJ1hsgU28cGkkAABjeZhxg22U c8IBFKBBxEyxgS5gnYLyNJwDQgAQAAV2AABAAAAAAEAAAdkIH///LBv8FywYBcHcABAAAAREAAABoZnM AzAAADA7uDuDu7m7jAAAAMMALDswMAHDgDg5u7u7uPu7+DgAGIAAIAgFsDjgDCAAT/wMODWACaBZsTjA HIAAIAgFgKj+bAz4AAgD4P4CDBwH+vQAA
0xffffff80278dc000: WQAAAF0AAABkAAAAAAAAAAAAAAAAAAAAACAgIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAwgIAaHxoHLQAGQAoRAAAAABIDABAAAIAAFn0AAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAHh8JByAAAIAAAAAAAAAiAS9kZXYvZGlzazEAAAjInieA////AAAAAgABAAAAAEA AAwAAACHdCAAAAAAhMEyYJwMAAADA4pEnQMaNJwAQAAAAAAIA/w8AAAAAACH/////wIx3JwIAAAAAAAA A4ADmDk7uBM4AAAzsAIIQAArYeiP/Ax4AAvwPOFCCCRAgAAgCAQAOAAAA
Backtrace (CPU 2), Frame : Return Address
0xffffff80abe1de10 : 0xffffff801bf3a811
0xffffff80abe1de90 : 0xffffff801c01e80a
0xffffff80abe1e050 : 0xffffff801c03a443
0xffffff80abe1e070 : 0xffffff801c35a806
0xffffff80b28cbd20 : 0xffffff801c142c3b
0xffffff80b28cbdd0 : 0xffffff801c357da7
0xffffff80b28cbeb0 : 0xffffff801c15c86b
0xffffff80b28cbdd0 : 0xffffff801c146ef4
0xffffff80b28cbf40 : 0xffffff801c1510f7
0xffffff80b28cbf50 : 0xffffff801c44dcb2
0xffffff80b28cbfb0 : 0xffffff801c03ac46
BSD process name corresponding to current thread: launchd
Mac OS version:
14A389
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x000000001bc00000
Kernel text base: 0xffffff801be00000
__HIB text base: 0xffffff801bd00000
System model name: MacBookPro6,2 Mac-F22586C8)
System uptime in nanoseconds: 694617714744
last loaded kext at 41929989267: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f9e43c000, size 32768)
last unloaded kext at 112897414739: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f9d344000, size 65536)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.37
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 266.5
com.apple.driver.AppleHDA 266.5
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleIntelHDGraphics 10.0.0
com.apple.GeForceTesla 10.0.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.7.21
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHDGraphicsFB 10.0.0
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.5.0
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 266.5
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0
com.apple.nvidia.classic.NVDAResmanTesla 10.0.0
com.apple.driver.AppleBacklightExpert 1.1.0 >AppleGraphicsControl 3.7.21
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOSurface 97
com.apple.driver.AppleHDAController 266.5
com.apple.iokit.IOHDAFamily 266.5
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOBluetoothFamily 4.3.0f10
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.CoreStorage 471
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.iokit.IO80211Family 700.52
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.0f10 14890, 3 services, 19 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:I just had the same problem! Just installed Mavericks a couple of days ago but everything was running perfectly till just a couple of minutes ago watching netflix and working on Dreamweaver my macbook just shutdown. I had to Turn it back on and in the first try it shutdown immediatelly again, then i tried for second time and as soon as i got back into my account a bunch of programs start sending erros as my clock was set to a different date. My battery seems to be fine, i even check the report in the system preferences, it had 50% of battery and was plugged in so i am guessing that is not the problem.
Here the report:
Charge Information:
Charge Remaining (mAh): 3356
Fully Charged: No
Charging: Yes
Full Charge Capacity (mAh): 6626
Health Information:
Cycle Count: 367
Condition: Normal
I had to have my motherboard replaced last year as my macbook its a 15 inch Mid 2010 so i took it to Mac Store.. they didnt charge me for anything as it is a problem that Apple acknowledge the problem was in their side. I am just hoping i dont have to deal with this again. -
Macbook pro restarts instead of shutting down. Just picked up from genius bar!
Hello, I've just picked up my macbook pro from the genius bar, I had the airport card and dvd drive replaced and when I got home i noticed that when i press shut down the laptop restarts..any thoughts? Thanks in advance
That is certainly frustrating, take it in and find another issue. Have you tried an SMC reset to see if that helps?
If that doesn't work, I would take it back and have them see what they did wrong, if they did anything wrong, becasue it should be working right after service. -
Macbook Pro i5 2.4Ghz shutting down due to overheating
I recently upgraded my 5yr old Macbook Core Duo to a nice, shiny new Macbook Pro i5 2.Ghz. I'm absolutely in love with it in every way possible except for one issue I'm having:
When I play Company of Heroes on Windows 7, I've had the Macbook shut down three times so far. After the first time, I felt the area just above the F1 / F2 keys and it was extremely hot to touch. I downloaded CoreTemp and Hardware Monitor to test for temperatures and discovered the Macbook is set to auto-shutdown once CPU temperatures reach 105C.
Is this normal? I've had the Macbook for four days now and wondering if this is a common problem. I've since gone out and bought a Coolermaster NotePal U2 notebook cooler, but I am a little reluctant to do any heavy gaming on this now.
Should I take this in to an Apple Service Center to be checked?
Just to clarify, in an airconditioned room with ambient temps of 24.5C, using the Coolermaster stand, the Macbook is idling with temps of:
CPU #0 53C
CPU #1 57C
Low 50C
High 97C (during Company of Heroes 5 mins ago)
Thanks in advanceHardware Monitor had them running at 5517 rpm or something close to that. Perhaps Windows 7 has less effective power / fan management than Snow Leopard, I don't know. I've been wanting to try out a game from Steam for OSX so I may post back with more results.
What I'm worried about is the fact that it is shutting down at all. Safety mechanism or not, I would rather my computer not shut itself down while I'm in the middle of doing something.
Just on a side note, I found that sliding the Macbook down off the rubber pads on the Coolermaster stand so that the bottom vent is directly over the fans of the stand dropped the idle temps in OSX to 36C. Pretty impressive. If the Macbook is placed as it is shown in the instruction card (on the rubber pads) the idle temp goes up to 41C.
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