ITunes is Crashing my computer when I open or try to uninstall

exactly like it says...
Just got an iPod and downloaded iTunes, when installing for the first time computer crashed on the click to finish screen.
After powering up again I clicked on the iTunes icon (to start iTunes) and the computer crashed again... (side note, durning this install iTunes didn't make it into the programs list for add/remove programs).
I then installed iTunes again into a different folder, everything worked then I attempted to open itunes and my computer crashed again...
Powered up again and tried to remove iTunes from the add/remove programs list and the computer crashed again (without removing iTunes)
I tried all of this again with my anti virus program not running (avg) and had the same problems. I will most likely find a differnt program to use but I would like to be able 2 use iTunes.

Wow, sounds like a mess.
Run this first
Description of the Windows Installer CleanUp Utility
And then see if you can get QuickTIme to install properly. That is what gives most PCs a problem. iTunes needs QT to run.
QuickTime standalone, not regular
http://www.apple.com/quicktime/download/standalone.html
Then try the iTunes install again, after QT is installed OK.

Similar Messages

  • Hello!!! i've just updated osx to 10.8.5 and itunes to 11.1.1 when i open itunes it crashes continuously!!! pls help!!!

    hello!!! i've just updated osx to 10.8.5 and itunes to 11.1.1 when i open itunes it crashes continuously!!! pls help!!!

    Asking me what I think is not what really matters here. What do you think? Do you want to wait for another update to iTunes in order to sync or backup your iPad again? That could be weeks down the road - no telling when it may be updated.
    Why dont you go through this support article and see if any of this stuff helps you? The article is for Windows users.
    http://support.apple.com/kb/TS1538
    Here is something very simple to try. Quit iTunes and restart your computer. Then restart your iPad and try to sync/connect again.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

  • ITunes is crashing my computer

    Hi, I would really appreciate it if someone could help me with my problem. My laptop crashes everytime I open iTunes. Once iTunes load, my computer starts to lag pretty bad until it totally crashes. The only thing I could do is to hold my laptop's power button until it completely shuts down. I'm using a Vaio VPCEA12EG, running on Windows 7 Home Basic 64-Bit.
    iTunes used to work just fine on my laptop. I just started to notice this problem when I played an mp3 song one day, prompting it to load on iTunes, thus crashing my computer. Once it crashed, I thought that maybe it was just an isolated case since it was just the first time it happened. Then, a few days later, I plugged in my sister's iPod shuffle. It then crashed my computer again for loading iTunes. My sister was resquesting for me to load songs on her iPod so I was forced to keep trying, and much to my surprise, iTunes kept on crashing my computer.
    I tried uninstalling iTunes (trying uninstall-install method), but it also ends up crashing my laptop. It just gets stuck on "Configuring iTunes. 31 seconds remaining." So basically, I CAN'T uninstall iTunes from my system. I'm planning to get an iPhone 4 soon and I can't afford not to be able to use iTunes on my own laptop.
    Here's a summarized background of my problem:
    1. iTunes used to work on my laptop.
    2. One day, it just stopped working. iTunes crashes my computer everytime I try to use it:
    *When I double-click/open the program.
    *When I sync an Apple product.
    *When I open a music file with iTunes.
    3. The only thing I could do after iTunes crashes my computer is to hold the power button until my computer completely shuts off.
    4. I tried uninstalling it, but it ALSO crashes my computer. Bottomline, I couldn't remove iTunes from my computer.
    Has anyone encountered a similar problem? I hope someone can help me with this problem. I'm at my wits end as I can't even uninstall iTunes from my system. Any help or feedback would be greatly appreciated. Thanks.

    Hi, mtglenwright. I was able to solve this problem. What I did was I uninstalled iTunes, then installed it again. But the catch is that it always crash the computer, right? What worked for me is that I LEFT THE COMPUTER ALONE UNTIL IT FINISHED THE UNINSTALLING.
    Follow the order in this guide:
    http://support.apple.com/kb/HT1923
    The important thing is that you should leave your computer alone until it finishes each process. For example, when you click uninstall, just leave your computer alone until it finishes! As in DO NOT USE YOUR COMPUTER FOR ANYTHING. Do not use it to surf the net, do not use it to play solitaire, do not even move your mouse! It will take a LONG time. I actually left my computer overnight. When I woke up, I saw that it was able to uninstall iTunes! If you use your computer while you are uninstalling iTunes, your computer will most likely crash. I suggest that you do this at night when you absolutely don't need to use your computer for anything.
    Anyway, this is what worked for me. I hope it will also work on your computer. Good luck!

  • Itunes video crashes my computer

    I recently purchased a video iPod (my photo iPod broke) and updated my iTunes software. Now, every time I try to open the video page in iTunes, it crashes my computer. Either the computer freezes and I have to reboot or it goes blue screen and reboots itself. Per Apple customer service request, I have uninstalled iTunes, turned off my anti-virus software, reinstalled, but had the same problem. I've even gone through the whole msconfig window getting rid of unused startup processes. Nothing seems to work.
    Anyone have any ideas?

    thank you falcon8r!
    a good thing we've got the engineers on the case, since:
    0x000000F4
    i can't recall seeing that error code showing up here before. so we don't have a simple list of things to check through (based on my experience here). MS doesn't have any documentation on specific XP-related causes of the 0x000000F4, but we know from this MS document that you've got a problem related to a system process:
    Bug Check 0xF4: CRITICALOBJECTTERMINATION
    ... so if you're still keen on continuing our investigations, we might be able to get some more info about which process is in pain by checking the event logs. (this might help with giving us a shorter list of possibilities.)
    right-click "My Computer", select "Manage" and click "Event Viewer". let's look through the Application and System logs for error/warning events that are regularly coinciding with the 0x000000F4s.
    if you find candidate types of event, click on an example of each to bring up a small window. note down the Source, Event ID and Description of the process, and post back with your findings.
    love, b

  • HT1349 My iTunes keeps crashing every single time I open a Windows PC or Laptop and the "Matching with the itunes store" starts.  It's driving me nuts because I can't sync to my iphones or my ipad.

    My iTunes keeps crashing every single time I open the software on any of my PCs and laptops.  Once the Itunes match features starts it's ony a matter of a minute or two before the software crashes.  I have tons of new songs that I want to sync to my ipod, ipad and iphones but can't get it accomplished.  Any suggestions??

    Hello annmu,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1717
    Best of luck,
    Mario

  • I ended up having two id's, one being my original when first getting into itunes and the other came when I opened a me account.  I have purchases under the original id.  How do I merge the old account into the new account

    I ended up having two id's, one being my original when first getting into itunes and the other came when I opened a me account.  I have purchases under the original id.  How do I merge the old account into the new account

    Sorry, but it is not possible to merge two Apple IDs/iTunes Store accounts.
    Regards.

  • I have iphone 5s which when i connect to import the pictures directly to my windows computer. a folder by the name of my phone appears in "My Computer" . when i open it, it shows the storage information and one icon to click on. when opened it shows

    i have iphone 5s which when i connect to import the pictures directly to my windows computer. a folder by the name of my phone appears in "My Computer" . when i open it, it shows the storage information and one icon to click on. when opened it shows a couple of folders to click upon to view pictures. when i open the pictures folder and delete all the pictures , even then a lots of unclickable windows icons remain
    i have attached the picture of that window's screenshot. plus when ever i try deleting them it says,
    please help!.. i shall be really thankful.
    iPhone 5s, iOS 8

    I have the same issue and it has to do with iOS 8.2
    Apple, please mend this ASAP. Really stupid change since iOS 8.1
    If you for some reason must have many different folder make sure that you put the newst photo in the last folder so one can easily find a photo when I don't want to copy all photos to, let' say, my friend computer.

  • ITunes upgrade restarted my computer when I told it not to !?!?!

    iTunes upgrade restarted my computer when I told it not to !?
    I've just lost my work in progress when I told iTunes to upgrade (what a mistake!) to version 10.2.0.34, then at the end it asks me if I want to reboot, to which I said NO, and then it rebooted anyways (!?!!?!) and didn't ask me to save and close my data, so I lost all my work in progress(!?!?!?!?!!?!?!!?!?!?!???)
    AAAARRRRRRRG ! PLEASE FIX THIS !!

    Hi Why do you need to use a PC since iOS 7 you can download updates Apps everything Over wifi I have iPhone 5 s & 2 ipads in over a year I have never connected them to My Apple pc Try a wifi update If you have problems Try a Reboot press & hold power button & menu button hold both Down until You see Apple Logo you will not last any data. Cheers Brian

  • Okay. Basically my itunes screws up my computer when i load it.

    hey guys,
    Okay. Basically my itunes screws up my computer when i load it up.  Its quite hard to explain, but loading it up seems to cause my computer to fluxuate between frozen and unfrozen, makeeverything go 100x slower, and then i have to restart my computer before anything works properly again.  This doesnt happen for ANTHING else. JUST itunes. Also, when i try to play music on youtube or itunes after loading it,ever 5 seconds it makes a noise like a computer jamming while playing a noise, its really wierd and hard to explain.  I downloaded itunes 9 and it seemed to work ok, but wasnt compatible with my ipod.  All eversians of itunes 10 screw it up.
    thanks to anyone who gives up their time to help me, you have no idea how much it means! thanks!

    I dont know what you mean with modname, modver , BEX or P1 to P9 ?
    Good gracious ... you're seeing something radically different from what I see if I click on the "Click here" link in an equivalent sort of message.
    For example, I can generate a "Safari has encountered a problem" message by setting Safari to run in Windows 95 compatibility mode:
    ... but when I click the "click here" link, what I see is:
    (If the error was a BEX, I'd see the P1 through P9 things where my screenshot is showing AppName, AppVer, ModName, ModVer and Offset.)
    I'm not sure how to interpret the information in your screenshots. So I'd like to check some other information to see if that helps with determining what is going on.
    (1) What make and model of PC do you have?
    (2) Fingers crossed, screenshots might help with the following thing. (I'm not sure what the items are called on a French localisation of Windows XP.) In your Start Menu, right-click My Computer and select Manage:
    Now select "Device Manager":
    Expand "DVD/CD-ROM drives":
    What make and model of DVD/CD-ROM drive shows for you there? (Where my one shows "Mashita DVD/CDRW UJDA775"?)

  • HT1267 Why does itunes lock up my computer when I connect my iphone to it?

    Why does itunes lock up my computer when I connect my iphone?

    Hi Jimbob1985,
    If you are having issues with your devices not being recognized in iTunes on your Windows machine, you may find the following article helpful:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Regards,
    - Brenden

  • Synchronization does not appear in my iTunes program on your computer when I sit cable.

    synchronization does not appear in my iTunes program on my computer when I sit cable. Itunes is the latest version and my iphone is updated to IOS6 - please help?

    You have to download them by going to the iTunes store - purchased (under quick links)

  • HT6114 Hi osx update 10.9.2 crashes my computer when i run Skype anyone got a fix?

    Hi osx update 10.9.2 crashes my computer when i run Skype anyone got a fix?

    Update to latest Skype and retest. V6.14 works with 10.9.2.

  • ITunes 11 crashes every time when I accessing store

    iTunes 11 crashes every time when I accessing store. Windows 7 Pro, 64bit. Support document ht1923 wasn't helping :-(. Is it possible to make a downgrade?

    Before reverting back to 10.7, which caused me to loose folders on my iPad try looking at  the reply by gn_id in this thread https://discussions.apple.com/thread/4555900?start=30&tstart=0 . Seems his suggestion has helped severla people by running the FixIt file from MS.

  • Upgraded iTunes, now iTunes crashes my computer when syncing photos to my iPod Touch, how to fix this?

    I upgraded to the latest iTunes this morning, now when I sync to add more photos to my iPod Touch, it crashes my computer.  Why is that?  And how can it be fixed?

    *Replying to D&Z*
    +But, it will do it at other times as well. If there is an error message - I do not see it as it happens too fast.+
    We'd better check for a hidden blue screen, then.
    1) Open your system control panel (Start->Control Panels->System).
    2) Select the "Advanced" tab.
    3) Click the "Startup and Recover" section's "Settings" button
    4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
    Now try to provoke another crash.
    With those settings in place, does a blue screen appear before the PC reboots?
    If so, what numerical and text codes are you getting with it? (ie 0x\[zeros/letters/numbers] CAPSANDUNDERSCORES)
    If the blue screen mentions a specific file (for example, “ati3duag.dll”), let us know what that is called too. (Exact spelling, please.)
    Here's a reference on the sorts of things i'm asking about:
    Troubleshooting Windows Stop Messages

  • Firefox is crashing my computer when I try to open it. Does npdeployJava1.dll have anything to do with it?

    When I try to open Firefox, my computer crashes and I get the blue screen then my computer restarts. I found the plug in npdeployJava1.dll and tried to remove it but I can't. I'm wondering if this file has anything to do with it crashing my computer. If so, how can I get rid of it?

    For older Macs that aren't supported in Firefox 4.0, try TenFourFox for PowerPC's running Mac 10.4.11 & 10.5.8 . <br />
    http://www.floodgap.com/software/tenfourfox/
    You can get 3.6.16 from here: <br />
    http://www.mozilla.com/en-US/firefox/all-older.html

Maybe you are looking for

  • An image in a flash movie

    I want to modify an image in flash without make again the animation. Is it possible. This is my situation: I download a template. But i want to odify, in a flash mvoie, an image.When i try to click on modify in PhotoED a message apear and it says : "

  • IMac crashes when previewing some jpg files

    When I preview some jpg files using quicklook my Mac crashes, I get the same result when using get info on the same files. Other jpg files can be previewed without this problem. All jpg files open fine in Photoshop and can be saved with a different f

  • Manage downloads in itunes. Where do I find this?

    Help I downloaded a movie and it will not play. When I hit the cloud icon it tells me this movie was purchased but not downloaded and to go to manage my downloads to finish downloading where do I find this? I saw a download icon when I originally dow

  • Losing raw edits when using image processor CS6.

    When I select a CR2 file(s) (that has been edited in ACR 7.1) and attempt to run it through image processor, all of my edits are gone. If I save as a JPEG manually every edit stays. Here is a shot of the files side by side. Left side is manual right

  • Anyone else notice this instance bug with components?

    This seems to affect all components. It seems to work if the instance names are left out or if they are both the same. Try this: Put a button on frame 1 and a button on frame 2 (it doesn't matter if you duplicate the button for frame 2 or add it to a