Itunes is messed up on my computer

I have one computer running Windows 7.  My daughter and I both have a login.  We had 2 iphones with At&T but recently switched to Verizon and got new Iphones.  Prior to turning in the old phone, I tried tobac mine up.  It just wouldn't ever finish the process.  I saved my pictures to a file and figured I could download the apps from my account.  Something has happeded in the intrum and now when I connect either my new phone or my ipod it tells mie it is corrupt.  What do I do now?

Hi DebbieLC!
I have an article for you that can help you troubleshoot this issue a little further. We have an article that explains what to do if you have no content in your iTunes after updating, and it can be found here:
No content shows up in iTunes after updating
http://support.apple.com/kb/ts1967
Take care, and thanks for visiting the Apple Support Communities.
-Braden

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