ITunes is not allowing me to download a movie
Hi
Itunes is not letting me download a pre-loaderd movie onto my ipod. I have the newest iPod and iTunes version on my Windows computer. The message that shows up when I try to download the movie is " The movie was not copied to the iPod because it could not be found."
I have tried downloading it through my ipod home screen and drag and drop but it is not working. Another thing, when i tried the way of downloading it under movies for my ipod this message also showed up " Are you sure you want to remove existing music, tv show, music...etc... from this iPod?" And i dont want to have to retrieve all the stuff back.
If there is any way to help, please do! Thanks!
-Anna
ps. I did burn the movie off the disc onto iTunes
That massage usually means that iTunes can't find the actual movie file. Does the move play in iTunes? If not then delete the move and redownload by Downloading past purchases from the App Store, iBookstore, and iTunes Store
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I was having the exact same, irritating, problem. The only way I was able to work around this lovely little quirk was to redeem the code on my iPod touch. I would guess it would also work on any apple touch pad device. I only had to input the code once and it began downloading. I was then able to go back to my iTunes on PC and it began downloading there too.
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Hello ariani,
Thank you for the details of the issue you are experiencing with Home Sharing in iTunes. I recommend the following steps for the issue you described:
4. Check your network connection
Home Sharing requires a home network with an active Internet connection. All the devices you want to use with Home Sharing need to be connected to your home network.
In addition, verify that:
All your devices are connected to the same router, if you have multiple routers. Using multiple routers may prevent discovery between these devices.
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Your router needs to be up-to-date. If you are using an AirPort or Time Capsule, read this article to find out more about firmware updates. If you are using a router from another manufacturer, contact the manufacturer to inquire about available updates.
5. Check Firewall Settings
If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between your computers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with shared iTunes libraries.In addition, Apple TV and Mac computers will use port 123 to set the time automatically. Incorrect date and time on either the computer or Apple TV can cause errors for Home Sharing and connections in general.If you are unsure whether your router has a firewall or the required ports open, test additional devices or another network to help isolate the issue. If the devices tested work on another home network, it is your router or network configuration.For Mac OS X, you don't have to edit the port addresses, but make sure the firewall in Apple () menu >System Preferences > Security > Firewall are not set to:
Block all incoming connections
Allow only essential services
If you use another security/firewall software on your computer or router, follow this article or contact the manufacturer or check the documentation on how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.
6. Quit and reopen apps and iTunes
If connectivity issues persist, quit and reopen iTunes on your computer. Then, quit and reopen the apps on your iOS device.
7. Restart your network router
Restart your home network router using the method recommended in documentation from the manufacturer. This may include disconnecting the power cord for thirty seconds or more.
Note: During this period, Internet services such as a VoIP-based phone will not work, and any additional routers may need to be reset in sequence.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Thank you for using Apple Support Communities.
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After reviewing your post, it sounds like it does not recognize that iTunes is installed. It looks like you have already done some troubleshooting. I would recommend that you read this article, Don't uninstall these components in a different order, or only uninstall some of them.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
Thanks for using Apple Support Communities.
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