ITunes is not letting me download certain songs. Keeps saying "Could not purchase "name of song." An unknown error occured (5002). It let me buy 1 song, afterwards it didn't let me buy any. I checked my credit card info, and it's still not working. Help!

iTunes is not letting me download certain songs from my phone or my computer. Keeps saying "Could not purchase "name of song." An unknown error occured (5002). It let me buy 1 song, afterwards it didn't let me buy any. I checked my credit card info, and my password is correct. and it's still not working. Help Please!

I'm having the same problem on iPhone 5 and iPad.

Similar Messages

TS3297 When trying to purchase music on my MacBook Pro I got this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store.

Trying to purchase music and received this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store. Try again later. I have tryed multiple times and still keep getting this error message. I have the downloaded the latest iTunes version. What is the answer?

So you already followed these steps?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
If you have I'd try calling AppleCare back and telling the it is error 5002 and already tried troubleshooting steps as listed in TS3297 and that you have already tried to email iTunes support and have yet to recieve a response.

Family sharing verification has an old credit card number to verify. I have updated the credit card info but it is still not appearing in the verification process asking for the security code of the card. How lng to have account info updated to cloud

I am trying to set up a family sharing with a new iMac and other Mac pro computer and other apple products. When I click to manage account and the add a member, I am told to verify the user by entering the security code from the credit card. The card listed is an old one and has since been changed. I updated the info on my apple account, but it is not getting to the iCloud for the family sharing. The number shown is the old card. When I enter a code it says invalid. How long does it take for the info to udate to all systems?

Hi Mofro1,
Happy Holidays! The resource below explains how to edit the credit card information for the Apple ID account that you want to use for Family Sharing. Once you've made the changes, I would suggest you sign out of your iTunes Store on all of your devices, and then restart them. The changes should take place quickly. There is a link to the iTunes Store support below if you need more help.
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
http://support.apple.com/en-gb/HT1918
Change your payment information on a Mac or PC
Click to open your account in iTunes. (You might need to sign in with your Apple ID.)
Alternatively, you can:
Open iTunes.
Click iTunes Store.
Click Sign In and enter your Apple ID.
Click your Apple ID and select Account Info.
From the Account Information page, click Edit to the right of Payment Type.
You can see the payment methods that the iTunes Store accepts in the Payment Type section. If you want to remove the payment method, select None in the Payment Type section. See what to do if None isn't showing or you can't select it.
Change your information and click Done.
After you change your payment information, the iTunes Store places an authorization hold on your credit card.
Family Sharing
If you’re using Family Sharing, and you're the family organizer, you can’t set your payment information to None. You need to use a credit card or debit card. Only the Family Organizer can edit payment information for a family group. If you're not the organizer, you'll see this message: "The payment method for your Family is managed by [Apple ID]."
Get help
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.
If you use an AOL screen name to sign in to the iTunes Store, editing your information on the Account Information page won't update your AOL account. If you need to update your AOL account information, contact AOL.
If your previous payment wasn't accepted, you might need to change your payment information.
Last Modified: Oct 31, 2014
Cheers,
- Judy

Could not purchase "Wish List". An unknown error occurred (5002). There was an error in the iTunes Store. Please try again later.

I've reset all my info including reentering cc info. Have been getting this message all day. Called Apple support. They could not help. Said to contact iTunes support, but I can't seem to get any answers there. Software is up to date: 10.4.

So you already followed these steps?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
If you have I'd try calling AppleCare back and telling the it is error 5002 and already tried troubleshooting steps as listed in TS3297 and that you have already tried to email iTunes support and have yet to recieve a response.

HT4009 Every time I tried to do in app purchase, it showed please contact itune to complete the transaction, I have already saved my credit card info and it worked before, I do not know why it no longer work, I do not have any restriction

Every time I tried to do in app purchase, it showed please contact itune to complete the transaction, I have already saved my credit card info and it worked before, I do not know why it no longer work, I do not have any restriction

Gee... maybe you should try contacting iTunes support like the message told you to do.

TS1424 I do not have a credit card but itunes wants me to review my account information and enter in my credit card info and theres no other option

I dont have a credit card but itunes wants me to enter my credit card info and i cant get passed it.

Hello Bstoddard7,
It sounds like you want to use your Apple ID without a credit card.
You can set your credit card to None in the billing information section of iTunes. This article will help you do that.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Changing your payment information using a computer
Open iTunes.
Choose Store > Sign In.
Enter your Apple ID and password and click Sign In.
Choose Store > View Account.
Enter your account password and click View Account.
From the Apple Account Information page, click Edit to the right of Payment Type.
Note: You can find the payment methods that the iTunes Store accepts in the Payment Type section. If you don't want a payment method on your account, select None in the Payment Type section.
Click the Done button after you've updated all of your information.
Thank you for using Apple Support Communities.
Take care,
Sterling

HT204053 On my app section on my apple account for some reason it is asking me to verify my credit card info and when I ever my Cvv# (security code on back of card 3 digit #) it keeps saying the number is wrong!!! I know it's not wrong so what can I do ab

When logging on to my apps on my I phone 3 when I try to download an app an it sends me to my credit card info and it is all stored. And has been but now it keeps telling me my cvv# on back of my card is wrong! I of course know it is not wrong but it will not let me proceed! Tell me how to fix this because I can't even get a free app because it won't let me past that?

Hi..
May not be just the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records

I recently added a itunes gift card to my account and now it wants me to reenter my credit card info and when i do it says credit card declined?

I recently added a itunes gift card to my account and now it wants me to reenter my credit card info and when i do it says credit card declined?

I think I had a similar problem the other day. I purchased an app with a cc that had been canceled by my bank with out me knowing it had been. Once I realized the cc was no longet active I added an itunes giftcard thinking that would allow me to purchase items. Well everytime I tried to ourchase somrthing with the new gift card it kept telling me that I had no funds. So someone in the apple store told me that until the app purchase with the old expired cc cleared on that cc then i would not be able to use any other form of payment. So I had to call my bank and asked them to reactivate my old cc for a couple seconds while I repurchased the app with my bank on the phone. Once that purchae cleared then it allowed me to use apple gift cards. Sorry for long answer but I think this might help you.

I tried to download a movie on my iPod touch but due to limited space, it did not download. Then, I checked my credit card online, and I found the money was already taken. How will I get it to download on another device with the same account?

I tried to download a movie on my iPod touch but due to limited space, it did not download. Then, I checked my credit card online, and I found the money was already taken. How will I get it to download on another device with the same account? Also, I was wondering why they took my money even when it did not finish downloading let alone get downloaded?

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

HT1918 I updated my credit card info and it tells me I need to contact iTunes support ?

I updated my credit card info and I get a contact iTunes support message to finish transaction

You need to do as requested and Contact iTunes Customer Service...
Use this Link > Apple Support iTunes Store Contact

How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

You must contact iTunes support to get the problem resolved.
http://www.apple.com/support/itunes/contact/
If there is a problem with your account or payment info, you cannot
download anything (including free apps or updates) until the matter
is resolved.
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552

HT1918 updated my credit card info and still cant purchase anything??? help

updated my credit card info and still cant purchase anything on itunes? help

Apple - Support - iTunes - Contact Us
Apple - Support - Contact Apple Support
Customer Service: Contacting Apple for support and service - this includes international calling numbers.

I am new to apple products and have just received notice that 2 updates are available. one for garageband and the other for iPhoto. it is my understanding that updates are free. why is credit card info requested for these two updates? help appreciated

i am new to apple products and have just received notice that 2 updates are available. one for garageband and the other for iPhoto. it is my understanding that updates are free. why is credit card info requested for these two updates? help is appreciated. thanks, lloyd.

Have you gone through the process of accepting the iLife apps into your iTunes/Mac App Store account before updating the apps?

When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this?

When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this? Has been going on for days now.

I started getting this message a couple of days ago.
Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

Did you ever get an answer?

ITunes is not letting me download certain songs. Keeps saying "Could not purchase "name of song." An unknown error occured (5002). It let me buy 1 song, afterwards it didn't let me buy any. I checked my credit card info, and it's still not working. Help!

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