Itunes is not updating my ipod software

it says that the software is up to date but it is ios5 plz help

ipodkid62 wrote:
it said it is current version
i updated itunes
I know and I said:
It is hard to help you as you seem to avoid giving any information.
What EXACTLY have you tried?
WHAT EXACTLY happened?
Error message?
What EXACTLY did it say?"
Why do you refuse to answer these simple questions?

Similar Messages

  • ITunes could not contact the iPod software update server

    I am a teacher managing many iPod touches.
    I am trying to update the ipod software to version 3.1.3 but using my macbook (10.5.8) I cannot reach the update server and a I get the following error - "iTunes could not contact the iPod software update server". I am connected to the internet, I can access the iTunes store no problem.
    Using my windows XP laptop I can access the update server and I am using the same network ID and the same proxy settings.
    Any ideas?

    Forget the wireless modem part of the question. I tried plugging directly into my pc and still have the same problem...very frustrating!

  • "itunes could not contact the ipod software update server because you are not connected to the internet" Help?

    Hello all, new to the forums.
    I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
    I've already scanned through numerous websites and forums for help, but none of them worked.
    This  set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
    # Open Internet Options from control panel.
    # Click the Connections tab.
    # Click the LAN Settings button.
    # Select the Automatically detect settings checkbox.
    Others include installing IE7, which that didn't work either.
    Can anyone help?

    Here it is:
    Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
    LENOVO 2537FC4
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 003DB3100363E3C0
    Current user is not an administrator.
    The current local date and time is 2011-06-16 17:03:57.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA NVS 3100M
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.3.1.55 (x64) is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
    Description:          Intel(R) Centrino(R) Advanced-N 6200 AGN
    IP Address:          192.168.0.3
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.0.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.0.1
    Lease Obtained:          Thu Jun 16 16:54:56 2011
    Lease Expires:          Fri Jun 17 16:54:56 2011
    DNS Servers:          192.168.0.1
                        68.94.156.1
    Adapter Name:          {610821DE-0532-4C65-839B-B74B65859FBA}
    Description:          Intel(R) 82577LM Gigabit Network Connection
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
    Adapter Name:          {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
    Description:          Bluetooth Device (Personal Area Network)
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
    Active Connection:          Broadband Connection
    Connected:          No
    Online:                    No
    Using Modem:          Yes
    Using LAN:          No
    Using Proxy:          No
    SSL 3.0 Support:          Enabled
    TLS 1.0 Support:          Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-06-16 15:35:33.

  • ITunes could not contact the iPod software update server because you are not connected to the internet. Make sure your internet connection is active and try again.

    iTunes could not contact the iPod software update server because you arenot connected to the internet. It is showing me this when I am conected. Why i this showing up on my computer?

    Try:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • TS1814 what about if I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

    I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

    Hey ksgrech,
    I found the following information which may be of assistance in troubleshooting this error on a Mac:
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    Furthermore, you may want to refer to this article (error 3194):
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Cheers!,
    Matt M.

  • ITunes 7 for Windows: iTunes could not contact the iPod software update...

    Please help: Cannot update iPod though it says one is available.
    I receive the following alert message:
    iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again.
    I am connected and am even able to purchase songs on through iTunes.
    The "solution" in (Article: 304468) DOESN'T WORK!!!!!
    (From Article: 304468:
    "Symptom: Some customers may notice the following alert message when trying to update or restore an iPod in iTunes 7 or later:
    iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again.
    Internet access is required to download iPod software updates. However, if you are able to connect to the Internet with Internet Explorer and can also access the iTunes Store, see the solution below to resolve this issue.
    Products affected
    * iTunes 7 or later for Windows
    * Any iPod model
    Solution
    1. From the Start menu, choose Control Panel.
    2. Open the Internet Options control panel.
    3. Click the Connections tab.
    4. Click the LAN Settings button.
    5. Select the Automatically detect settings checkbox.
    6. Click OK in both windows.
    7. Reopen iTunes and connect your iPod.
    8. Update or Restore your iPod.
    THIS DOESN'T WORK. Any other ideas as to what I can do to solve this? Thank you for any & all help in this matter.

    I had a similar problem and your link helped me to solve the problem. Recently I changed my ethernet network card and since then my itunes worked strangely: itunes store worked, podcasts worked, mini-store doesn't, ipod update doesn't and diagnostics says that I had no Internet connection. Attached you can see the report.
    It's weired that itunes is based in LAN Connections for sometinhgs and not for the others. Crazy!
    Thanks and good luck with your problem.
    Javier
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Computer Corporation Dimension 4600i
    iTunes 7.6.0.29
    QuickTime 7.4
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    Apple Mobile Device 1.1.3.26
    Bonjour 1.0.4.12 (118.4)
    iTunes Serial Number 6968E7753F46D042
    Current user is an administrator.
    The current local date and time is 2008-01-21 21:05:41.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA GeForce FX 5200
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {649F8F53-CE87-4891-A18A-A2A215ADB095}
    Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
    IP Address: 192.168.0.2
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: No
    DHCP Server: 255.255.255.255
    Lease Obtained: Thu Jan 01 01:00:00 1970
    Lease Expires: Thu Jan 01 01:00:00 1970
    DNS Servers: 87.216.1.65
    87.216.1.65
    87.216.1.66
    Active Connection: (none)
    Connected: No
    Online: No
    Using Modem: No
    Using LAN: No
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2008-01-21 08:09:20.

  • 'itunes could not contact the ipod software...' On Mac!

    Hi there!
    When I try to restore my new 5th Gen 30G iPod using iTunes, I get an error message saying 'itunes could not contact the ipod software update server because you are not connected ot the Internet'. But I can use the iTunes Store, and various other on-line applications.
    There is an article on the Apple site about this problem for Windows, but there's no Mac-based solution. I'm having to restore my iPod thanks to everyone's favourite error message, (-48). Any help much appreciated!

    I am having the same problem on my mac - is there anyone out there than can help us on this issue?

  • IPod Classic 120GB - iTunes Won't update my iPod software to version 2.1

    I have a 120GB iPod classic with software version 2.0.1 bought in 2009.
    I want to upgrade the software to version 2.1 so I can have the voice memo feature on my iPod.
    I am running iTunes version 10.0.1
    When I ask iTunes to check for a software update for my ipod it says, "This version of the iPod software (2.0.1) is the current version."
    This is obviously not true.
    I've tried to download the software update directly from apple.com ( http://docs.info.apple.com/article.html?artnum=120229 ) but it gives me a full download of iTunes 10.0.1 which I already have installed.
    I don't understand why iTunes will not update my iPod's software. I don't understand why the iPod didn't come with the 2.1 version already installed. According to the download page, this version was released in 2003.
    Can anyone please explain to me why or more importantly, HOW I can get the ipod software updated when iTunes fails to do it?
    Thanks in advance!

    Hello BookofSplendors,
    And welcome to  Discussions!
    Sorry, but that firmware update is for a different model iPod, which would explain why its release date was from 2003 and not something more recent. The firmware on your 120 GB iPod is actually the most up to date version already.
    B-rock

  • HT1349 Mi itunes does not downloads latest swoftware when I click check for update it appears a sign that says "iTunes could not contact the iPod software update server because you are not connected to the internet" this happens even though I am connected

    My iTunes does not downloads the latest software when I click check for updates or download latest version, a message appears "iTunes could not contact the iPod sortware update server because you are not connectet to the internet" even though I am connected, can some body help me?

    If necessary, also see:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • ITunes will not update my iPod

    I plugged my iPod into my computer and iTunes will not respond to it. It will not add any of my new songs and it will not update my iPod. I have iTunes version 7.2 and when I plug my iPod in, it does not show up under "devices". Even when i put a CD in, it does not do anything. I do not know what to do. I have tried doing the four R's or whatever its called. But it does not work. Can anyone help?
      Windows 2000  
    IBM ThinkPad  

    I have the iPod nano 2nd generation 2GB and one day I plugged the USB cable into my iPod and all it did was charge my iPod it wont let me put music on and my iPod doesnt appear on the iTunes page. My brother has one of the older iPod nanos 4GB and his works fine when he connects it to the computer. Anyone know what to do?

  • My itunes will not update my ipod mini-please help me

    For the last couple of days, I have been updating my itunes with new music. However, when I connect my ipod to my PC it does not update my ipod mini with the new music. The other night it was connected and said it was charging but didn't update and right now it's plugged in and says nothing, I think the battery died. So I am wondering how in the world do i get my ipod to update. Please someone help me! I've already tried rebooting the computer, what else works?

    Sounds like you've got connection problems, Al. Also, the exclamation mark means you need to restore your iPod.
    Run the iPod Updater (Start - Programs - iPod) and only connect your mini when it tells you to connect and iPod. This time, however, connect it to one of the ports on the rear of your computer (if you have a desktop).
    If it's still not recognized by the updater, reset it: hold down the Menu and Center buttons until you see the Apple logo.
    If it's recognized by the updater, choose the Restore option and follow the instructions from there.

  • ITunes tells me there is new software updates available for my nano and when I press update it tells me that iTunes could not contact the iPod software update server b/c I'm not connected to the internet (I know that I am or I could not submit this)?

    So anyone know why the iPod software update server connot connect to my PC when I know that I'm on the internet?

    If necessary, also see:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • TS1424 " itunes could not contact the ipod software update server because you are not connected to the internet " . but my itunes store and internet works. what should i do?

    i can not restore my ipod ot my iphne because the message above pops up. please help.

    Temporarily disable your firewall and antivirus software and try again...
    See here for Connection Issues
    http://support.apple.com/kb/TS1379
    From Here
    http://www.apple.com/support/itunes/troubleshooting/

  • Cannot connect to the iTunes store or update my iPod software

    I've been having problems with my iTunes for a while now. Every time I try to connect to the iTunes store, i get the message "itunes could not connect to the itunes store. an unknown error occurred. (-3221). make sure your network connection is active and try again." also, when i try to sync my iPod, i am told that my software is old and i need to download the new version. when i try to do this, i get the message "the ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active, or try again later." ALSO, whenever i put a previously recorded cd into my dvd drive to add it to my iTunes, the iTunes will load the music but not the cd information, which it used to find automatically! can someone please help me? i've contacted apple several times and done everything they've said to try; i've tried all of the advice here in the support section and even talked to friends with lots of computer experience and nothing has helped. i even uninstalled iTunes and reinstalled it and turned off my firewall. still nothing!
    Here's my diagnostics report:
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    TOSHIBA Satellite A105
    iTunes 7.6.1.9
    QuickTime 7.4.1
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    Apple Mobile Device 1.1.4.7
    Bonjour 1.0.4.12
    iTunes Serial Number 716AE8557FA97739
    Current user is an administrator.
    The current local date and time is 2008-02-23 11:36:04.
    iTunes is not running in safe mode.
    Video Display Information
    Mobile Intel(R) 945GM Express Chipset Family
    Mobile Intel(R) 945GM Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {E859DFC5-FCF7-4506-9ACC-42177B0E6EF2}
    Description: MAC Bridge Miniport - Packet Scheduler Miniport
    IP Address: 192.168.0.1
    Subnet Mask: 255.255.255.0
    Default Gateway:
    DHCP Enabled: No
    DHCP Server: 255.255.255.255
    Lease Obtained: Wed Dec 31 16:00:00 1969
    Lease Expires: Wed Dec 31 16:00:00 1969
    DNS Servers:
    Adapter Name: {8D79DBE2-05F2-4EBB-876B-DAD236DCCBEA}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 76.93.92.125
    Subnet Mask: 255.255.224.0
    Default Gateway: 76.93.64.1
    DHCP Enabled: Yes
    DHCP Server: 10.235.192.1
    Lease Obtained: Sat Feb 23 10:22:00 2008
    Lease Expires: Sun Feb 24 00:34:11 2008
    DNS Servers: 66.75.160.63
    66.75.160.63
    66.75.160.64
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    iTunes has never successfully accessed iTunes store.
    ** CD/DVD Drive Tests **
    LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), Iviaspi (1.0.0.0), Pfc (2.5.0.204), DLACDBHM (1.0.0.1),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    D: MATSHITA DVD-RAM UJ-841S, Rev 1.60
    Audio CD in drive.
    Found 19 songs on CD, playing time 69:50 on Audio CD.
    Track 1, start time 00:02:32
    Track 2, start time 00:37:72
    Track 3, start time 03:56:30
    Track 4, start time 09:24:57
    Track 5, start time 15:19:62
    Track 6, start time 15:53:17
    Track 7, start time 22:19:62
    Track 8, start time 27:09:07
    Track 9, start time 28:05:35
    Track 10, start time 32:09:05
    Track 11, start time 36:58:10
    Track 12, start time 41:47:12
    Track 13, start time 42:02:17
    Track 14, start time 46:27:47
    Track 15, start time 51:14:40
    Track 16, start time 51:43:07
    Track 17, start time 56:03:57
    Track 18, start time 61:21:67
    Track 19, start time 65:16:25
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 12 16 24.
    The drive CDRW speeds are: 4.
    The drive DVDR speeds are: 4.
    The drive DVDRW speeds are: 4.
    ** iPod/iPhone Connectivity Tests **
    iPodService 7.6.1.9 is currently running.
    iTunesHelper 7.6.1.9 is currently running.
    Apple Mobile Device service 1.14.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Connected Device Information:
    SASKIA'S IP (E:\), Fifth Generation iPod (iPod with video) running firmware version 1.1
    Serial Number: JQ546CGDSZ9
    Bus Speed: 61440
    ** iPhone/iPod Touch Sync Tests **
    One or more sync tests failed.

    The Stores are currently down. Its not a problem with your device.  https://www.apple.com/support/systemstatus/

  • ITunes will not update because 'iPod Service' could not be downloaded.

    For many months now I have been trying to update my iTunes on my computer yet whenever the update is being downloaded I recieve an error message that tells me to go to the Tools menu and to download it from there. I do this and try to install the software again but whenever iTunes is in the process of being downloaded I get the message "Service 'iPod Service' (iPod Service) could not be installed. Verify that you have sufficient privileges to install system services." But the thing is I am the administrator on this computer and I get this message everytime. To update I have been uninstalling iTunes and reinstalling it. What can I do to fix this?

    To update I have been uninstalling iTunes and reinstalling it.
    Doublechecking. Have you tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

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