Itunes is saying that it can not find software update to restore my iphone 5c.

Can someone please help me figure out how to get my phone back to wroking i have tried to turn it off then on but it wouldnt let me do a full shut down and when i plugged it in to my computer itunes said it can not find software update for iphone. I really need my phone any help?

i have tried to turn it off then on but it wouldnt let me do a full shut down
Define "would not let me."
itunes said it can not find software update
What was the EXACT message from iTunes,  including the number?

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