Itunes is telling me my computer is not authorized and not accepting apple ID
Recently, I've had problems with itunes popping up a message saying that the song I am trying to play (on my mac) is not accessible because this computer is not authorized. Then, the apple id that pops up has a misspelling in it and entering the correct password and correction to the misspelling, it still does not work. Then, I tried deauthorizing the entire computer and reauthorizing it. Says it is authorized, however, still no access to that song. Oddly, the help menu that pops up tells you about deauthorizing/authorizing and such, but if you click on any other area of the help menu it is "not currently available". Makes me suspicious that I have some malware thing. Paranoid? Can anyone help?
Sorry, I don't have a response. I just wanted to say that I have the exact same problem. It started about a week ago and a number of songs that I've purchased have been deleted from my ipod when I sync.
It's very frustrating.
Similar Messages
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ITunes is telling me my computer isn't authorized anymore.
iTunes is telling me my computer isn't authorized to play purchased songs anymore. I tried to go in and re-authorize my computer, but I just get the following error:
+We could not complete your iTunes request. An unknown error occurred (-42408)+
I checked and my software is up to date. Any idea whats going on?Sorry, I don't have a response. I just wanted to say that I have the exact same problem. It started about a week ago and a number of songs that I've purchased have been deleted from my ipod when I sync.
It's very frustrating. -
I have my iTunes on my PC and have an iPod Classic, I have just purchased an iPod touch and want to load all of my Itunes music onto it, how do I do this and not loose my library, I'm not very computer savvy.
You sync music the same way as on the Classic. What you sync to an iPod does not effect the iTunes library on your computer.
iTunes 11 for Windows: Syncing overview
or
iTunes 11 for Mac: Syncing overview -
After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How do I correct this. I am using Windows 8.1 . My wife has never had an iTuunes account
Hello Lakesidetom,
It sounds as though you are experiencing an issue with an Apple ID and authorizations. Based on your post, it sounds like you are familiar with the authorizing and deauthorizing process. The Apple ID in question (your wife's email) may be originating from the iPhone you are attempting to update. Is it possible that your wife created an Apple ID or iCloud account which is signed in on that iPhone? Below, I have included links to some resources that may help you determine if your wife has created an Apple ID:
How to find your Apple ID - Apple Support
Use these steps if you forgot your Apple ID or aren't sure that you have one.
Apple - My Apple ID
If you can't remember your Apple ID, just provide us with some information and we'll find it for you. Then we'll help you reset your password.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D -
When I try to play an itunes purchased movie it says I have to authorize this computer. When I put in my log in information it says this computer is already authorized and will still not play the move. I have tried to deauthorize and reauthorize this computer, delete and reinstall itunes and Quicktime and nothing works; the purchased movies still will not play
I'm having the same problem on my new iMac. First it tells me it's not authorized to play the songs, then when I enter my password, it tells me it's already authorized, but still won't play them. I tried deleting a song and going to the store to redownload it and got charged for it! I've got hundreds of songs, so that's not going to be an option.
In addition, I have quite a few songs from a very old Apple ID, one I forgot I even had, I have no idea what the password was and no way to have the system send me a new password because I no longer have access to that email account.
The Mac I just "retired" could play all the songs in my catalog just fine. This new one won't play the majority of them.
Help! -
How does one set up two different iTunes accounts on the same computer so that they do not merge into one?
mparker402 wrote:
So, when the other iTunes account needs to be used, I should log out of Windows and have the other user log in under a different Windows account, correct?
M Parker,
Yes, since you are trying to keep things separate, that is exactly what you would do. -
After waiting 27 minutes while the new iTunes supposedly downloaded onto my computer, the Finder window did not appear, and the iTunes.mpkg icon didn't appear on my desktop (where downloads usually go). I also looked for the new iTunes by clicking on my Hard Drive icon but didn't see it there either. I only see the icon for the old iTunes. What do I do?
The exclamation mark means that the app has lost the link to the actual file.
First step: try and make sure the iPhoto Library is working correctly:
Go to the App Store and check out the Purchases List. If iPhoto is there then it will be v9.6.1
If it is there, then drag your existing iPhoto app (not the library, just the app) to the trash
Install the App from the App Store.
Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always. -
IPod stuck in "do not disconnect" and NOT recognized by iTunes
I updated to 7.1.1.... and my iPod is not stuck in "do Not disconnect" and not recognized by iTunes.
I have tried the Toshiba "Safely Remove Hardware" -- and selecting the iPOD -- but, notice comes back "cannot disconnect now because a program is accessing the device."
Anyone know where I can go from here??? Thanks very much.the same thing happened to me yesterday after downloading the new itunes 7.1.1 the do not dissconnect would'nt go off and computer and itunes would'nt reconize my ipod video.
so i left it alone overnight to empty battery completely.
the do not disconnect was gone in the morning then i recharged it and plugged it back in to computer and everything is fine. i don't know why it froze on me.
my husbands ipod mini had a similar problem awhile back and i did the same and it also was fine. -
After having to get a new computer, I tunes repeatedly asks to authorize the computer to play/sync purchased music. However, ITunes is saying that the computer is already authorized. What do I do?
You can transfer all the iTunes purchased music from the iPod Touch to your new computer.
From iTunes: How to move your music to a new computer:
If your iPhone, iPad, or iPod has your purchased content from the iTunes Store, you can transfer the content to a computer that is authorized for your Apple ID.
Note: This option only works for content you purchased from the iTunes Store (as opposed to content from other sources, such as CDs you may have imported). For content you did not purchase from the iTunes Store, synchronization occurs in one direction only. This means your content can be copied from a computer to your iOS device, but cannot be copied from your device to a computer.
Open iTunes.
From the Store menu, choose Authorize Computer.
In the dialog that appears, the Apple ID button is selected by default. If you have an AOL account, select AOL.
Enter your Apple ID or AOL account and password. Then, click the Authorize button.
Connect your device your computer. If it is synced with another iTunes library, the following may appear:
If this alert appears, click Transfer Purchases.
If you were not offered the option to transfer purchases:
After connecting your device to the computer, its icon appears in iTunes. Click the icon.
From the File menu, choose "Transfer Purchases from 'Your device name.'" -
The itunes on My new iPad keeps going to podcasts and Not to music or videos
The itunes on My new iPad keeps going to podcasts and Not to music or videos?
I had the same problem with my iPad, i couldn't get the newer version of itunes because the computer was too old and my iPad couldnt sync with the old itunes. I got a PC from school a few months later so that solved the problem for me. Unfortunately i don't think there would be a program to put your music on your iPod, iTunes should be the only way to transfer files to Apple devices. What operating system are you running and what version of it is it?
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Every time I use my I pad it keeps popping up with enter my iTunes password. I have nothing waiting to download and not trying to purchase anything yet every time I want to listen to music or use my apps this happens. Can anyone tell me how to stop this?
If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
iPhone and iPod touch: About backups -
I bought a song from the dixie chicks and i can't play it, i tunes keeps telling me that my computer isn't authorized and when i try to authorize my computer a window comes up and tells me i am already authorized
Click here and follow the instructions.
(30335) -
TS1424 itune purchases are being billed to a credit card and not itunes card
The last two itunes purchases have been billed to my credit card and not my itunes gift card as it has been done previously, why is this?
If you need to review your Purchase History, follow the steps in this article:
http://support.apple.com/kb/HT2727 -
Everytime I authorize my computer on itunes it says okay your computer is now authorized then after I click okay it tells me I need to authorize it again how can I fix this?
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
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In that process I lost my LR4 catalogs I was able to redownload the program but the catalogs are not there and not all of those pictures are on my external hard drive because same said teen decided they were going to borrow my external hard drive without telling me and "made room" on it. Is there a way to recover my catalogs? Please tell me there is because I was in the middle of working on a session when I had to wipe my drive and I would REALLY like to not have to go back and reshoot it. Any help would be wonderful!
It depends on how you wiped your drive. Depending on how you did it, only the directory was erased and the data can be found with drive recovery software. Some are free, although there is a small charge for most of them (~$30). You can usually download a trial version that shows if it will work and you have to pay to be able to save the found files. Use Google to search for the software. Different programs work differently and can find different things.
Good luck.
John
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