ITunes is treating my iphone 5 like a new phone when plugged in when it is not.
How do I get it to recognize the phone and not offer me the "get started or backup from another device" options. This is my wife's phone having the issue. It recognized mine but it thinks her phone is new. This is the same PC/itunes account we used to set up and manage her phone for the past year. She has an iphone 5 and my itunes is up to date.
Contacts are not stored in a backup, so a restore will not bring them in. Contacts, along with all the other Apple databases (log into icloud.com with a browser and look at the various pages - this is what I call the Apple databases) are contained in their own locations on the servers. You should be able to take a new device, go to Settings>iCloud, log in to the icloud account, then turn on the services (e.g. contacts) you want to sync. They will then be synced to the device. That has nothing to do with a restore and with the old iphone 4. As for apps, their listing and locations on the screens are stored in a backup. If you don't restore, then go to the itunes app store, look under Purchased Apps and download them again.
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yesterday i plugged my new Iphone in to my laptop and connected it up with Itunes. Itunes then deleted all my pictures off my new phone and reset my new phone with all the settings of my old phone! how do i get my pictures back????? Before you say Icloud they are not on there
Sorry you can't. Looks like your phone restore to an older backup.
future reference import your pics to your PC, that way you can always sync it back using itunes
http://support.apple.com/kb/HT4083 -
i tried to up date my i phone 4 to iOS 5 then it wiped my phone and now it tells me to connect to iTunes and that the iPhone is in recovery mode and when i connect it goes to preparing to install to iPhone but never goes any further how do i restore the phone
by reset option do you mean the DFU restore? worked for me, have you tried that?
if not - hold the lock and home button until the power down bar comes up. then hold the lock button for ten seconds - next continue to hold the lock button and press the home button for ten seconds - next release the lock button and hold the home button for 10 seconds. this should be done with the phone tethered. If done right and your itunes is configured as such, the phone will reload the drivers and start up itunes, and then prompt for a restore/update. -
I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question.
Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
~Lyssa -
Need help with Itunes transferrs and can I use my Edge phone as a router?
I'm not a tech person, but need help with my Itunes account in transferring money and downloads onto new phone
Is this an iPhone?
Set it up using the AppleID you used on the previous iPhone. -
I've updated my Iphone but cannot activate it? When I try through wifi it says the activation server is unavailable try later and I've been doing this for 5 hrs now. When I try to activate it through Itunes it says there's no SIM in the phone when there is. The phone worked perfectly before the updating of the software? Can anyone help?
Hi johnquinn1950,
If you are having activation issues with your iPhone after an update, you may find the following article helpful:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
Regards,
- Brenden -
what do i do, i am trying to connect my iphone to itune but an error keeps popping up saying this phone cannot be used the software is not installed?
Hi there 7890tim,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. -
Can i set my iPhone 4 as a new phone then use iCloud to get information from before restoring the phone? I've restored my iPhone 4 thru iTunes and now trying to set it up using iCloud but it says 'no back ups available'.
I was upgrading my OS system thru iTunes but the plug on my macbook came out and battery ran flat half way thru. This jammed my iPhone 4.
I think it's to do with the OS system. That if i take it to the previous OS system it might work. But since i'm in phone set up mode i can't get into general setting to change it back.
So can i set it up as a new phone and then use icloud to restore info? Or shld i set it up thru iTunes and then iCloud (but since it jammed half way thru upgrading and i've restored i don't think iTunes has any of my previous info)? Or is there something else i can do?No. You can set up as a new device or restore from iCloud or iTunes. It looks like you backed up with iTunes, so you can't restore with iCloud. To backup your device in iCloud, go to Settings > iCloud and activate it
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Is it possible to set up my iPhone 5 as a new phone and sync ONLY my contacts and apps from my iPhone 4? Or do I have to set up my iPhone 5 by using my iPhone 4 backup (I'd rather not)?
Contacts are not stored in a backup, so a restore will not bring them in. Contacts, along with all the other Apple databases (log into icloud.com with a browser and look at the various pages - this is what I call the Apple databases) are contained in their own locations on the servers. You should be able to take a new device, go to Settings>iCloud, log in to the icloud account, then turn on the services (e.g. contacts) you want to sync. They will then be synced to the device. That has nothing to do with a restore and with the old iphone 4. As for apps, their listing and locations on the screens are stored in a backup. If you don't restore, then go to the itunes app store, look under Purchased Apps and download them again.
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Hi, I have just changed contract and phone and wish to transfer the content of my iphone 4 to my new phone device which is not and I-product. When I attempt to sign into i-tune to transfer the item to dropbox, i am unable to sign into i-tune. Help pls.
Hi, Kilted, I shall put it as below:
Cancelled a contract on my Iphone and started another contract with Samsung Note 2 on O2. Managed to transfer almost all my data bar the content of my notes through drag and drop from itune to sKies prior to contract cancellation.
When I later connected the iphone to the laptop to carry out an advise of going into itune to drag and drop the note content into dropbox from where I could pull into the samsung device, I was denied access into itune with my id , the same which has facilitated my access to this chat community.
Question then: Am I not able to use itune again because of the contract cancellation? -
I accidentally set up my new iPhone 4S as a new phone instead of using the backup I had from my old iPhone 3. Is there anyway to get my texts & contacts from that old backup now?
Neither of the above two posts will help you. If you want to restore your new phone from the backup of your old phone, you will have to start from scratch. On your new phone: Settings>General>Reset>Erase All Content & Settings. Once done, you'll now be able to restore the backup of your old phone to your new phone.
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My itunes says that my ipod is synced with another library when it is not and cannot update or sync without wiping it and all its data
Can anyone help meSyncing to a new iTunes library or computer will erase your ipod. Only if you back up your iPod manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your iPod to your new computer and right click on it in the device list and choose backup. iTunes will backup your iPod without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
All media content will be erased during the first sync, but you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the ipod for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0 -
The nice man Joseph Shen helped me with my google problem on my iPhone and worked for 2 days and now not working again please help me solve this problem were I can retrieve my messages on the I phone when I am not at home on my wi Fi is the only time it works correct. Bill. [email protected] 708 752 3667
http://lifehacker.com/5852948/what-to-do-if-youve-forgotten-your-iphones-passcod e
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I just exchanged a faulty iPhone 4 for a new one, when I got home to restore it, iCloud says "cannot restore backup". Can somebody please help provide much needed advice? Thanks in advance!
Yep, that's the only message that popped out. Nothing else. Yes, it's running on the latest ios and I still can't restore it. I called apple and they told me it's probably something wrong with their servers. Anyway thanks for the advice.
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Can I restore from an iTunes backup after setting up as a new phone when a full reboot/restore has been carried out?
As @wjosten says. Note, however, that it is important to NOT sync the phone after resetting it. A Sync will overwrite the backup that you want to restore.
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