Itunes isn't letting me sync. It is saying it could not be synced because the sync session failed to start. Happening on all our devices.

When trying to sync my devices, I'm getting an error saying it could not be synced because the sync session failed to start.

Restart your computer.

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HT1349 Why do i keep getting the following message when trying to sync my ipod to my itunes? The ipod could not be synched because the sync session failed to start....

Everytime I try to sync my iPod Touch with updated music from my iTunes library, I get the following error message: The iPod could not be synched because the sync session failed to start.
Please help!

Hello easbda,
Thank you for providing the details of the calendar issue you are experiencing with your iPhone. I recommend following the steps in the section titled "Troubleshooting on Microsoft Windows (Microsoft Outlook)" in the following article to assist with syncing your calendar events between your devices:
iCloud: Troubleshooting iCloud Calendar
http://support.apple.com/kb/ts3999
Thank you for using Apple Support Communities.
Best,
Sheila M.

Moved iTunes library to an ext hard drive to make space on my int drive... Followed steps from apple. Now I cannot access my music... It says: "File could not be used because the original file cannot be found. Would you like to locate it?"

Moved iTunes library to an ext hard drive to make space on my int drive... Followed steps from apple. Now I cannot access my music... It says: "File could not be used because the original file cannot be found. Would you like to locate it?"
I moved my iTunes library to my external hard drive some time ago and I followed the directions listed here on the apple support page. It did copy my library and now is on my hard drive... I can open iTunes and use it to sync all of my devices but I would like to play my music... I can see all of my music files but can not play them if I click on an album or song it says the following: "(file name) could not be used because the original file cannot be found. Would you like to locate it?" I click locate but do not know where to go from there? I need a way to access all files and not to hunt down one at a time on my hard drive... I am pretty sure I deleted the original library to make space on my internal drive which was the reason for moving it. I have tried and tried to fix it and do not have a lot of time to do so with a one and two year old at my house who do not like it whenI sit down at my computer. What to do??? Any help is much appreciated!!!

See Make a split library portable. Move all of the bits of the library together in the the correct shape and it should work. Or undo exactly what you did and then start over.
If you're a former Windows user don't try merging two folders together that have the same name by dropping one into the same folders as the other, as that goes badly on a Mac.
tt2

The iphone could not be sycned because the sync session failed to start

I usually have no problems with my iphone or mac, and can sync everything fine. But randomly today i tryed to sync some photos etc and it came up with this:
The iphone '_______ iphone' could not be synced because the sync session failed to start

See:
iphone could not be synced sync session failed to start...: Apple Support Communities
Sync Session Failed to Start iTouch iOS5: Apple Support Communities

When syncing ipad to my itunes i get the message 'sync could not be finished because the sync failed to start' help!!

when syncing ipad to my pc's itunes i get the message 'sync cud not be finished as sync failed to start' help

So I reset my Apple ID password. Which then stopped my MobileMe account from working. Hang on - these were 2 different accounts a while ago, with different passwords!!!
So I have logged back in to MobileMe with my AppleID, and that's working again. After a short wait I can now create Home Sharing again.
Folks, I think we have just had our Apple IDs merged with our MobileMe accounts!! With no consultation or warning.
My guess is that this is the most seamless way for Apple to do it, as the vast majority of people use only one email address and one password for everything. Only those of us who had the same email adress but different a different passwords for MobileMe and Apple ID will have noticed. Annoying for us few, but a clever strategy on Apple's part, becasue we have been driven to fix the issue ourselves by chaning the password, and in doing so we have realised that our mobileme account is now the same thing as our Apple ID.

HT201210 Trying to update iTunes; says "iPod could not be updated because the firmware file is not compatible." What does this mean????

I was syncing my iPod and got the message that an update was available. I downloaded the update and just as it was almost finished, I got an error message. It couldnt' update my iPod because the "firmware file is not compatible." What's up with this? I've never had any problems before with this iPod or with my iPhone 4S before this.

Update your iTunes to latest version.
Try restoring your phone in DFU Mode, if that doesn’t work then try downgrading your iTunes back to iTunes 8 and try again.

IPod could not be synched because the sync session failed to start?

Tried restarting the computer and trying this over again. Held down the home and top buttons to put the iPod into recovery mode - same thing. Tried doing the restore option -- same thing.
Is this just a bug with the newest iTunes update? This is really ticking me off. iTunes is SOOOO buggy all the time and never seems to work right.
I'm using an iPod Touch and the latest version of iTunes, running Windows 7. Apple support basically said they wouldn't help me since I'm on a Windows machine.

Usually apple assumes Windows caused something to their software (i've had this issue before so its no biggy).
And no they weren't using child labor though it can be frustrating at times, Apple usually makes a great product (hit me up with a helpful answer if ya would too lol). Read up on FoxCon (huge plant where they make these. Pretty neat stuff)
I sit on the forums trying to help people like yourself cuz I actually believe in the community (we're a little weird but we like to help each other when we can with Apple products)

I cannot configure my phone after just updating to ios 5, it says 'your iphone could not be activated because the activation server cannot be reached' i also cannot connect to itunes on my computer,it says 'your sim card is not supported' what can i do?

I cannot configure my phone after just updating to ios 5, it says 'your iphone could not be activated because the activation server cannot be reached' i also cannot connect to itunes on my computer,it says 'your sim card is not supported' what can i do?

natalieduffy wrote:
it says 'your iphone could not be activated because the activation server cannot be reached'
Typically this indicates a device that has been hacked to be unlocked or jailbroken.
If that is the case, no support can be provided here.

When trying to sync or listen to songs in itunes library it says the song on itunes could not be used because the original file could not be found. I am using windows 7.

I have imported cds into my itunes and they appear on my playlist, but when I try to sync to my ipod or listen to them on my computer a message comes up stateing " the songs on itunes could not be used because the original file could not be found". I have not deleted them and am importing them the way I always have. This problem has only been for the last 4 or 5 months. Since updating to the last 2 itunes versions.

The message means that iTunes can not find the original imported music files. iTunes should display a red exclamation mark next to the songs it can not find. You will need to look on your hard drive for the songs/files and than correct the file path in iTunes or just delete the files in your iTunes library and import them again.

My iphone says 'iphone is disabled connect to itunes' and when i do connect it, it says 'iphone could not connect to itunes because it is locked with a password and you need to unlock it but it doesnt let me as it is diabled???????

my iphone says 'iphone is disabled connect to itunes' and when i do connect it, it says 'iphone could not connect to itunes because it is locked with a password and you need to unlock it but it doesnt let me as it is diabled???????

hi, may i know how to restore and put it on recovery mode??
as I faced the same problem as you now...
Thanks

HT1212 I followed all directions to restore my ipod (because I forgot password) but get a warning from Itunes that says "ipod could not be restored because this device isn't eligible for the requested rebuild. What do I do to unlock my ipod touch 4 g

I followed all directions to restore my ipod (because I forgot password) but get a warning from Itunes that says "ipod could not be restored because this device isn't eligible for the requested rebuild. What do I do to unlock my ipod touch 4 g

iOS: Restore error 3194 or 'This device isn't eligible for the requested build'

ITunes could not backup iPhone because the iPhone disconnected windows 7

I have been backing up and syncing my iPhone 4s through Windows 7 for the past 2 years. I am running iOS 8.1 on the iPhone and recently downloaded iTunes version 12.0.1.26. I can no longer sync my contacts or backup the phone and get the following error:
iTunes could not backup iPhone because the iPhone disconnected
I have tried plugging directly into the laptop, not the Sony laptop hub
I have deleted all previous backups on the laptop
I have restored the the iPhone
I previously spent hours with Apple Support because the iPhone would not sync with the previous version of iTunes.
HELP!

I may have a work around/solution.
I had this problem when on iOS 8 beta 5. Now again on 8.1. I have found a repeatable fix, however it does require part of a working backup of your device. Not sure if it works with any device of the same type, but it does with the part from your own. Anyway:
Locate your current backup within Finder/windows explorer.
Go into the device backup folder (will be titled the UDID of your device) and cut the info.plist, manifest.mbdb, manifest.plist and status.plist files, and paste them somewhere else for storage just in case.
Now you need those same 4 files from a working backup of your device. Paste them into the backup folder where you just removed the others from.
Restart your computer and device.
Plug in and try backup. You'll notice the date of last backup on the summary page will say the date of the backup in which you took the 4 files, as this info must be in one of the files.
Often this allows a backup to complete successfully for me.
Unsure if all steps are required (such as restarts, and if all 4 files are needed or just one is the key), but it seems to work reasonably frequently like this when having this problem.
I have kept a working copy of those files for use whenever this happens.
I also keep a backup on another computer/hard drive in case this ever fails.
Sometimes this isn't necessary, and you can just change the name of the current failing backup folder so that it creates a whole new one, but often this fails for me still. Also you may need lots of extra space available if you have large backups.
Hope this helps someone

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". need help

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". But when I have my external hard drive plug in the song will play with no problem. What do I need to do to play my music without having the external harddrive plug in ???????? Please help

Because the location for each song in your library is on your hard drive. If the hard drive isn't there, how can iTunes play it?
You'll have to move/copy the music from your hard drive to your computer's hard drive.
Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
-Delete EVERYTHING from iTunes, so that your library is now empty.
-Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down. You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
-Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes. Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked. You can close Preferences now.
-Now, drag and drop your music from your hard drive into your iTunes library. iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
Shouldn't have any more problems...

After installing iTunes 10.5 update i get the following message when trying to play any song in my Library "The song could not be used because the original file could not be found. Would you like to locate it?" how do i fix this??

I have an iPod Classic and work on Windows 7.
i recently installed iTunes 10.5 update and since then i cannot play any of the songs in the Library - i get the following message
"The song could not be used because the original file could not be found. Would you like to locate it?"
what happened to all my songs (almost 2000) How can i get them back into my music library?
Please help - i do not want to spend another week downloading all my cd's onto my computer !!!!!

Try my script FindTracks. Select a few of the missing files to start with then run the script. Choose No at the first prompt so that you can check how it works track by track, then confirm or edit the location of the media folder where your files are. Once you are happy with how it behaves let it process larger numbers of tracks automatically.
tt2

ITunes will no longer play my music, all the albumss are there but it if I click on a song to play it I get a message saying " The song (name of song) could not be played because the original file coul not be found. Would you like to locate it."

iTunes will no longer play my music, all the albumss are there but it if I click on a song to play it I get a message saying " The song (name of song) could not be played because the original file coul not be found. Would you like to locate it."

You get this message because iTunes can’t find the file. This can happen for a number of reasons:
The song file or a folder in its path was renamed
The song file or the folder it is in has been moved
The song file has been deleted
The device containing the song files e.g. external drive is not accessible or the drive letter has changed.
Do any of these aply to you?

Recently bought a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found."

Recently bought a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found. Would you like to locate it?" Hope you can help me solve this issue.
Thanks,
Shellyboo

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

Itunes isn't letting me sync. It is saying it could not be synced because the sync session failed to start. Happening on all our devices.

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