Itunes isn't recognizing my Iphone 5.  I can't turn on my phone to locate the serial number to set up a chat with a professional, and I can't receive/make calls.  Help!

ITunes isn't recognizing my Iphone 5, and I cannot turn the phone on to retrieve a serial number.  I also cannot receive or make calls, so I can't talk with anyone about this issue. Can anyone advise?

Hi, I have just read your post and I have an echo problem like you. while I'm on a phone call I can hear the other side person but also I can hear my own voice echo slightly. Did you solve your problem?

Similar Messages

  • HT4061 My iphone will not turn on.  I can't call Apple, obviously.  I can't chat with an Apple rep because I can't turn on my phone to get the serial number.  Now what?

    Help!

    See Here for  >  Frozen or unresponsive iPhone
    Try this First...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    http://support.apple.com/kb/ht1430
    More Info here...
    https://discussions.apple.com/message/19521062

  • Itunes isn't recognizing my iphone 4s.  I have downloaded the latest itunes version but have the old IOS

    itunes isn't recognizing my iPhone 4s.  I downloaded the latest version of itunes today, but i have older version of the operating system (version 6.0) on my iphone. 
    I find itunes and apple extremely frustrating with the constant compatibility issues.  So sick of itunes! 

    http://support.apple.com/kb/ts1538

  • HT4061 My Ipad2 has a message Ipad disabled  connect to itunes.  The trouble is I am out of the US now and cant connect to my my home mac or any computer it is synced with.  What can I do?  I cant even access the serial number to contact apple.  Help!

    My Ipad2 has a message: Ipad disabled  connect to itunes.  The trouble is I am out of the US now and cant connect to my my home mac or any computer it is synced with.  What can I do?  I cant even access the serial number to contact apple.  Help!

    Call Apple anyway. If the device was ever registered with then they will have the serial # on file and can look you up by other info such as your name or phone number.
    To re-enable an iPad any computer with iTunes should work. However, if your data was not backed up to iCloud you will not be able to access it until you get back to your home computer.

  • HT201210 I keep getting unknown error 3 when trying to restore my Iphone.  On line and chat support won't accept my request as I can't open my phone to get the serial number

    this evening has been torturous My phone said I needed to restore thru Itunes/support
    I tried and keep getting UNKNOWN Error 3
    I tried to get support but I can't open my phone to get the serial number.
    Now WHAT????

    I was doing some research on this problem for a friend and came across your post and thought I should share this:
    https://discussions.apple.com/thread/5372052?start=30&tstart=0
    Hopefully it helps, good luck.

  • HT1267 if the iPhone is lost how to locate the serial number?

    if the iPhone is lost how to locate the serial number? what is the easiest way to track iphone??? please help.

    Look at the receipt from the Apple store (or wherever you bought it).
    Look at the box it came in.
    That's the limit of the options if you didn't record the serial number.

  • HT1349 how to deactivate my iphone if it is stolen ? but i do not know the serial number neither do i have the box.

    how to deactivate my iphone if it is stolen ? but i do not know the serial number neither do i have the box.

    I also suggest, if you have enabled geo-localization and have associated an iCloud account to your iPhone, to localize your iPhone through a map on http://www.icloud.com. You may also block your iPhone, send a message to the iPhone and erase all your data.

  • Hi...My IPod touch was recently stolen. I have an Itunes account..can I retreive the serial number of my IPod Touch from my Itunes account? If, so...how may I do this. If I have the serial number, the local police can check the serial numbers at pawn shop

    Hi...My Ipod Touch was recently stolen. In order to help the local police deptartment I need to supply a seria number for the Ipod. Of course, I did not wrtie down the serial number, but I have used he device on my Itunes account. My question: Is there a way to retreive the serial nuber of my Ipod touch from my Itunes account? Thanks you all....

    Yes. See bold below
    - If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
    - You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the iPod and report to police
    - There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
    - Apple will do nothing without a court order                                                        
    Reporting a lost or stolen Apple product                                               
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • My iphon is lost how do i get it barred i have the serial number and imei number

    Can someone help. my iphone is lost. I was using a pay as you go sim so not bothered about the sim but need to bar the phone. I have the imei number and the serial number.

    If you set up the Find My iPhone service prior to your iPhone going missing, then there is a chance that can be tracked or locked, though it depends on a number of factors: the iPhone is turned on, connected to either the 3G or a WiFi network, or has not had the Find My iPhone service disabled or the iPhone been completely restored. Log into icloud.com and go to the Find My iPhone section. If you did not set up Find My iPhone, check with your cell carrier. Some carriers offer their own tracking service, though you usually have to sign up when you still have the phone and have to pay for the service. 
    If your carrier does not offer such a service and you did not set up Find My iPhone, then there is no way to track the unit nor remotely affect it. Notify the police and your cell carrier, and change any passwords for any online accounts you may have used from your iPhone (the iTunes Store, for instance). 
    Regards.

  • TS1538 Itunes isn't recognizing my iPhone...

    . The iPhone is recognizing the computer...we've tried everything that the troubleshooting suggests...what have we done wrong?

    I have the same problem. Running Win 8 64Bit, updated to latest ITunes and now will not recognize phone or pad. Followed all advice from Apple (uninstall/restart/re-install, all in exact order) ... nothing. Spoke with Apple tech and walked through the whole process, but no resolution. Tech was trying to be helpful but has no way of addressing issue.

  • My iPod Touch 32 GB 4th Genereation is stolen. I didnt not remember to turn on the Find My IPhone App in my Settings. Is there anyway that I can track down my Ipod Touch by using the serial number on the casing or anyother solutions?

    My IPod Touch 32 GB 4th generation was stolen. I didnt put the Find My IPhone to enabled. Is there an solutions of how i can track my IPod down? Please help?

    i can probably answer this part for you. in our bills and laws the privacy act was added. this made it so information among other things cannot be attained without a warrent or permission of the person being "searched or in this case located". if apple were to merely locate the ipod without the proper paperwork and authorities involved they could face serious fines aswell as jail time. so even though your ipod was stolen by someone else it is now in their possesion and therefor you cannot turn a feature on to locate it without that persons permission. however the way the "find my ipod app" works is it is designed to locate the ipod alone. this is why it can be activated by the owner with their permission. you can get the police involved however without knowing who stole it the warrent cannot be obtained. im sorry but i hope this helped you understand this isnt apples fault but laws are laws.

  • ITunes isn't recognizing my iPhone 4 or letting it sync, any ideas of what's going on? I have a Dell Inspiron 15, and the latest update of iTunes and Windows 8.1....

    When I plug my iPhone into my computer iTunes doesn't even recognize that there is a device there. It's not the USB because my computer is letting me import all of my pictures and videos. Is there something wrong with the newest iTunes/Windows, or is it my phone?

    Take a look at this link, http://support.apple.com/kb/TS1369

  • I need help turning off the "find phone" on my 4G iPhone, but don't have the phone to get the serial number

    I am looking for direction on how to turn "OFF" find my phone.  I do not have the phone or serial number.

    Remove it from your account by signing in to icloud.com/find,
    selecting the device, and clicking Erase. When the device has been
    erased, click Remove from Account.
    You do not need the serial number to do this, but you may
    be able to find the serial number here:
    iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
    Scroll down to the section on getting information from your computer.

  • HT201365 i lost my ipod5 and cant remember the serial number i need help getting the serial number on my ipod 5

    i lost my ipod 5 and i cant remember my serial number i need help with my serial number

    Finding serial number for a device - https://discussions.apple.com/message/18246553 - from box or backup file, not from Apple.
    http://support.apple.com/kb/HT2526 - If you registered a device you can use My Support Profile to find a list of serial numbers that have been purchased or registered with your Apple ID.
    My Support Profile - https://supportprofile.apple.com/MySupportProfile.do
    Maybe a way to find serial number after a device is no longer in your possession - https://discussions.apple.com/message/19524469 - "The easiest way to find your serial number is this Open Itunes...click help... run diagnostics.....(tick or untick as necessary) so that you just have ticked the last two, device connectivity and device sync. run these tests. it will say no ipod/ipad found but will give results of test....scroll down to bottom of results... here you will find the serial number of your last attached devices."
    iPhone: Locating the serial number, IMEI, ICCID, or MEID - http://support.apple.com/kb/HT1267 - from phone itself, a computer to which it has been backed up, or packaging.

  • IPod Stolen: Is the Serial Number Any Help?

    Well I'm sorry to say that my iPod was stolen. I have the serial number and maybe they can track it down or somthing. Is the serial number going to be any help at all?

    The serial number is helpful a apple agent will log
    your information and that serial number as stolen so
    if that person for some reason calls in it will come
    up as stolen!
    Apple doesn't do anything with stolen products or track them in any way...
    How to report a lost or stolen Apple product
    btabz

Maybe you are looking for