Itunes just shows a white screen that says "ipod"

Hi!
My boyfriend just bought an 32 gb ipod touch. When he plugged it into his computer to sync with itunes, the ipod touch was recognized, but instead of the normal screen that shows the touch's serial number and other information, as well as the tabs for syncing music, videos, and applications, all we see is a white screen that says "ipod." I plugged my 32 gb touch into his computer and itunes worked fine. Any advice? Is the ipod the problem or is it itunes?

Try:
- Resetting the iPod. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try placing the iPod in Recovery Mode and then restoring via iTunes.
iTunes: Backing up, updating, and restoring iOS software

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