ITunes just won't start

Hey there
I'm workin on a Mac for a friend... trying to get iTunes to fire up. He can't burn disks without iTunes and it stopped working some time ago.
At first it was giving him a "shared file exists" error ..? not it just does nothing when you click on it. He had version 6x installed so I upgraded it to 7.4.2, still no joy
I'm a Windows / Linux user so I know very little about using the Mac. Pretty machine, just unfamiliar. Like the first time I tried to order an espresso in Canada.
If anyone has suggestions let me know...
He uses ProTools to record music in a small home studio, not sure if that's relevant but there you have it.
Thanks
dc

If he has any audio devices connected to the computer, disconnect them completely (yes, all of them) and attempt to open iTunes again. Audio devices can be tricky like that. If iTunes launches, update osx and iTunes to the latest versions, reconnected the devices, and try again.
If that doesn't help, try this:
http://docs.info.apple.com/article.html?artnum=93313

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+If I have a computer or device that does not work well with an AWD with the latest update, how can I install previous (earlier) versions of firmware?+
+1. Open AirPort Utility.+
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http://support.apple.com/kb/HT1218
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ITunes just won't start

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