Itunes keeps asking me for my password, then asks me to update billing info

A couple days ago, Itunes asked me to change my password. I did. Then it asked me to update my billing info. The problem is, I can't *get* to the billing info because it keeps asking for my password. I was technically signed in, so I went to my account and went to change the credit card information (which is still correct, btw...I was just hoping that re-entering it would fix it). However, when I clicked "edit credit card info" it tells me my session has timed out. Every time. And its only been a couple of seconds. At the suggestion of Apple Support, I've changed my password at least 5 times and am getting the same results. What can I do here?

Same issue. I complete one purchase and on the next one I get stuck in an endless loop of it asking for my password over and over. I have to close iTunes, reopen and it's fine, but that is ridiculous to do for every purchase.

Similar Messages

  • I curently have credit on my itunes account. However when I try to purchase an app, it keeps asking me to update billing info. Why is this when I have credit ?

    I curently have credit on my itunes account. However when I try to purchase an app, it keeps asking me to update billing info. Why is this when I have credit ?

    To purchase from iTunes you are required to fill in an address section under the billing info. You don't have to put in a credit card, just a name and address, so that iTunes can send you receipts later.
    I had to do this when I first started buying things from iTunes, you just go to Account>Billing Address> Edit
    Niels

  • HT1689 My account has a credit but iTunes keeps asking me to update account info for billing a credit card

    My account has a credit balance but iTunes keeps asking for a update for credit card

    If you don't have a balance the option for none should show up. If it does not or it gives you the message that there was billing issue with a previous purchase you will have to satisify the balance with either a credit or debit card attached to a bank account. Certain prepaid cards will not work if not attached to bank account with routing number.

  • I have 66.19 on my account from itunes cards yet when i go to download something it is asking me to update billing info from an old credit card

    I have 66.19 on my account from itunes cards yet when i go to download something it is asking me to update billing info from an old credit card

    What exactly happens when you try to buy something ? If you've already removed the card from your account then iTunes shouldn't be asking for any details about it.
    If you log into into your account is the card still shown . On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account  - that should also give you a payments link on your account's page.
    Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

  • Why Does iTunes Keep Prompting Me For a Password For Automatic Downloading?

    And how do I make it stop doing that?  Everytime I open iTunes, it asks for this password, and I don't know why.  My iMac at home doesn't ask for it, and it has the most current OS update and iTunes version, as does the Macbook this is happening on.  It's quite annoying.

    I am unsure as to what you are referring to with respects to my accounts, but ill try and clarify.
    I vaguely remember having to sign up for an apple ID several months ago. since that time, my mail program has been asking me for the password for the server (as i listed it) and i have never been able to enter a password that it accepts. Ill be the first to admit that computers are not my strong point, and especially not Apples, as i used PC's my whole life, but i do write down passwords that i use for accounts.
    so anyways, i never used the mail account, or the apple forums up until a few days ago when i tried to set up another mail server (the one i use) so that i could access it from mail.
    it wouldnt accept the password that i though it should be, so i followed the prompts and instructions to re set my password. again, it didnt change anything.
    finally i created this apple id to access this message board. i hope this clarifies my situation...
    anyways, as per your advice:
    so i went in to keychain, but all i see is the mail server account that i want to be using, and i dont see the mac server account on the list.

  • My phone was working well. i installed some free games and after 2 days u guyz charged me $34 from my debit card. and now i can install any free apps, they keep asking to put my billing info for those. please this is urgent. i want my money back.

    hello  sir/madam
    this is a very urgent and important question. i nedd your assinstance.
    i have iphone 3g. i was working well. about 2 months earlier i bought an app of $2.99. after then every thing was okay. but last week i installed some free games and 2 days later itunes send me a reciept via email and you guyz charged me $34. now whenever i try to install free apps they want my billing info. please i need your help and want those money back. 
    $34 for free games , i will show u the reciept. if its not possible to get the money back i will forced to take proper action.
    thank you sir /madam.

    The games might be free but I think you've clicked In-App purchase which cost money. You are warned before you accept the In-App purchase. You not that young and you can read so take action if you must. It's your own fault and all purchases are final. Good luck.

  • TS1368 When trying to buy a song, iTunes keeps prompting me for my password after I type in the correct password. This is only a problem on the iPhone, not on the MacBook.

    I've tried everything, and I'm not sure what the problem is. The iTunes program on my macbook recognizes the password, but iTunes on the iPhone apparently doesn't.

    After you changed the PW did you go to Settings>iTunes and App stores and sign out and sign back in?

  • Itunes keeps asking me to update

    HI, my apple software update keeps prompting me to update to 11.1.3 but I have this version and when I go into iTunes and check for updates it says I have the latest version. When I look in the tab on software update which outlines what is installed iTunes 11.1.3 is there! Any ideas how I can fix this?
    Thanks in advance.

    Had same problem - try this.
    (the original article URL is http://www.cnet.com/uk/news/tackle-a-hung-app-store-update-in-os-x/).
    BTW - I didn't need to do [yet another] permissions fix, just the updates and cache folders cleaning.
    =============
    First, force-quit the program (the rest of the system should still be responsive). Then:
    Clear the App Store updates folder
    When updates are installed by the App Store, the updater packages are placed in the Macintosh HD/Library/Updates folder. If the files downloaded are somehow corrupted, then this may interfere with the App Store's ability to run them. Therefore, as a first step, try clearing the contents of this folder.
    Clear the App Store caches
    In addition to the updates folder, the App Store program creates a couple of caching locations to store temporary files in when running its various routines. Problems with these caches may cause the App Store program to hang.You can fix this by opening the Terminal and running the following command to reveal the caches folder that your account uses for various programs:open $TMPDIR../C
    In the window that opens, locate any folders that begin with the name "com.apple.appstore" and remove them.
    Next perform this same routine, but this time open the Temporary Items folder by running the following version of the same command:
    open $TMPDIR../T
    Perform a permissions fix
    Since the software-updating routines in the Mac App Store require access to system resources, ensure the permissions setup for these resources is in an accessible state by running a permissions fix on the boot drive using Disk Utility. This can be done by selecting Macintosh HD in the sidebar of Disk Utility, and then clicking the Repair Permissions button in the program's First Aid tab.

  • Why does iTunes keep asking for my password when I want to listen to my music on my iPhone?

    When I want to listen to music on my iPhone, iTunes keeps asking for my password.  I am not purchasing anything.  It started today.  Why is that?

    I've been having the same problem on my iPad and iPhone. I talked to Apple customer service this morning. They had me do the following on both devices in the Settings:
    * Sign out of iTunes & App Store
    * Sign out of FaceTime
    * Sign out of Game Center
    * Delete iCloud account
    They also had me restore my iPad due to some glitchy behavior in the Music app.
    Things seemed to me fixed for a few hours until I went into the iTunes Store app on my iPad and added a movie to my Wish List. When I went back to the Music app, the dreaded "Sign In to iTunes Store" popup started showing up again on both devices. Suspicious!
    So, I cleared out my Wish List in both the iTunes Store and App Store. I've been poking at the Music app on both my iPhone and iPad since then I haven't seen that popup once since then. I'm not going to declare victory yet since it's only been an hour or two, but I thought that this was worth mentioning.

  • What can I do, iPad disabled/lockout and iTunes keeps asking for password, I cannot restore...iTunes grays out backup and restore but my iPad and iPod shows on Apple etc..

    What can I do, iPad disabled/lockout and iTunes keeps asking for password, I cannot restore...iTunes grays out backup and restore but my iPad and iPod shows on Apple etc..???

    Try and force iPad into Recovery Mode:
    1. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    2. Connect USB cable to computer, leave the other end alone
    3. Press and hold the Home button down and connect the docking end of cable to iPad
    4. Continue holding the Home button until you see the "Connect To iTune" screen
    5. Release the Home button
    6. Open iTune
    7. You should see "iTunes has detected an iPad in recovery mode"
    8. Use iTune to restore iPad
    Note: You need to be patient and repeat the above many times to recover your iPad

  • I tried to buy an app and itunes keeps asking for a security code.  What is a security code?  I do not have one.  I have a password.

    I tried to buy an app and itunes keeps asking for a security code.  What is a security code?  I only have a password! And ID

    Are you using a credit card?
    http://store.apple.com/au/help/payments#creditus
    Security codes
    The credit card security code is a unique three or four digit number printed on the front (American Express) or back (Visa/MasterCard) of your card.

  • ITunes keeps asking for password

    Trying to rent a movie and I just keep getting prompted for my password over and over.
    iTunes 11.03

    Same thing happens when purchasing/downloading apps. Quit and reopen iTunes. It'll accept your password and initiate download as it should... until next time.
    It's an annoying, and new, bug with 11.0.3.

  • Ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset.

    ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset. is there anything i can do to fix this or am i screwed?

    If you have music that was purchased on different iTunes accounts than the one you use, then you must provide the password, otherwise the tunes are not considered yours.  You can turn off iCloud and just use the usual USB sync method.  But I wonder whether you'll have the same problem?

  • ITunes no longer asks for my password before making purchases or updating apps

    iTunes no longer asks for my password before making purchases or updating apps... my restrictions are set so that is should ask for a password immediately but it doesn't seem to ask for this since iOS7... anyone got any ideas????

    Try changing Settings > General > Restrictions > Require Password to 'immediately'

  • I have followed the suggested methods of restoring my iphone by placing it into recovory mode, however itunes keeps asking for a response from my iphone except it is disabled

    i have followed the suggested methods of restoring my iphone by placing it into recovory mode, however itunes keeps asking for a response from my iphone except it is disabled and thus the restoration willnot continue

    There's a whole lot to read in your post, and frankly I have not read it all.
    Having said that, this troubleshooting guide should help:
    http://support.apple.com/kb/TS1538
    In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it.

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