Itunes keeps crashing with windows 7
iTunes 7 keeps crashing on windows 7. please help.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
Similar Messages
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Itunes keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!!
After new Itunes update ... it keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!! I have unninstalled it .. installed it, but nothing happens. I even loaded an earlier itunes version, it worked without crashing, but it still did not recognize iphone or ipad.
Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)
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How to fix 12.1.1.4 iTunes keeps crashing on Windows 8.1
How do I fix iTunes 12.1.1.4 which keeps crashing on Windows 8.1 (64 bit)?
See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
ITunes Keeps Crashing with Mavericks
Ever since updating my iMac from Snow Leopard to Mavericks, I'm finding iTunes crashes after several hours of running.
I often leave iTunes running over night and then sync my podcasts up before heading to work. This has never been a problem, going back to my 3GS. It began immediately after going from Snow Leopard to Mavericks, and it happens nightly. I've got 11.1.5 update.
I don't have to keep it running all night, but it's been my routine, without fail for several years now. The only thing that changed was going to Mavericks.I got up this morning and it had crashed again.
I filtered for iTunes and there were only three lines:
5/2/14 4:16:29.278 AM iTunes[1418]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:3
5/2/14 4:16:29.281 AM iTunes[1418]: tid:3903 - unable to query device capabilities
5/2/14 4:16:41.367 AM iTunes[1418]: ApplePushService: APSConnection being used without a delegate queue
Most recent (of 11) crash reports under User Diagnostic Reports (I didn't see "Anonymous UUID" in the report):
Process:
iTunes [276]
Path:
/Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:
com.apple.iTunes
Build Info:
iTunes-1115011001005005~2
Responsible:
iTunes [276]
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
2 com.apple.iTunes
0x0000000104bcd3cb 0x104bc9000 + 17355
3 com.apple.iTunes
0x0000000105043d57 0x104bc9000 + 4697431
4 com.apple.iTunes
0x0000000105044486 0x104bc9000 + 4699270
5 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x00000001050f57f0 0x104bc9000 + 5425136
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
2 com.apple.iTunes
0x0000000104bcd3cb 0x104bc9000 + 17355
3 com.apple.iTunes
0x0000000104bcd325 0x104bc9000 + 17189
4 com.apple.iTunes
0x0000000104e3d2f6 0x104bc9000 + 2573046
5 com.apple.iTunes
0x0000000104e3d2cd 0x104bc9000 + 2573005
6 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
2 com.apple.iTunes
0x0000000104bcd483 0x104bc9000 + 17539
1 com.apple.iTunes
0x000000010580efbd 0x104bc9000 + 12869565
2 com.apple.iTunes
0x00000001057f5fe3 0x104bc9000 + 12767203
3 com.apple.iTunes
0x00000001057f5f26 0x104bc9000 + 12767014
4 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
1 com.apple.iTunes
0x000000010580efbd 0x104bc9000 + 12869565
2 com.apple.iTunes
0x00000001057f5fe3 0x104bc9000 + 12767203
3 com.apple.iTunes
0x00000001057f5f26 0x104bc9000 + 12767014
4 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
4 com.apple.iTunes
0x0000000104f9b1ba 0x104bc9000 + 4006330
5 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6 com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7 com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
2 com.apple.iTunes
0x0000000104bdfb50 0x104bc9000 + 93008
3 com.apple.iTunes
0x0000000104bdf8b0 0x104bc9000 + 92336
4 com.apple.iTunes
0x0000000104be11e2 0x104bc9000 + 98786
5 com.apple.iTunes
0x0000000104c98e7b 0x104bc9000 + 851579
6 com.apple.iTunes
0x0000000104be039f 0x104bc9000 + 95135
7 com.apple.iTunes
0x0000000104bdfb8f 0x104bc9000 + 93071
8 com.apple.iTunes
0x0000000104bcd4b5 0x104bc9000 + 17589
0x104bc9000 -
0x106273ff7 com.apple.iTunes (11.1.5 - 11.1.5) <3598851A-8792-30BD-861C-7E5BC8C141B1> /Applications/iTunes.app/Contents/MacOS/iTunes
0x10664f000 -
0x1066cfff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) <2709E6B0-39E2-3D75-92E3-E9F27C307C4A> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x106774000 -
0x106a92fe7 com.apple.iad.iAdCore (1.0 - 1) <9E8CC242-A900-3BD1-B044-F07F592B9B3D> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
0x106b7b000 -
0x106ea7ff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x106ed2000 -
0x106f09ff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x106f1c000 -
0x106ff2fe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x107015000 -
0x107058ff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
0x1074cf000 -
0x1074d2ff7 com.apple.QuartzComposer.iTunesPlugIn (1.4 - 18) <08330444-D369-3B4F-AE16-8E48F771CEEB> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer -
ITunes keeps crashing in Windows 8.1
Hi Guys,
I'm currently having major problems with my 1st Generation iPod Touch.
The problem I'm having is that I've done a restore on my iPod and it's put everything back on but to finalise the restore and verify it, iTunes recgonises my iPod Touch like normal and then it loads the iTunes store and then it crashes and says "iTunes has stopped working" and "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I am running Windows 8.1.
I have managed to keep my iPod connected and quickly run a diagnostics report before it crashes and I have that available if needed. I have tried various solutions I have found across the net and topics found on here to but to no avail. I'm just worried that I basically have an iPod that can't do anything or there is something wrong with iTunes. I have uninstalled and re-installed iTunes several times but to no success either. I can't use the iPod at all and just displays the connect iPod to computer and iTunes images on the iPod whenever I connect it.
Please help as I really want to remedy this as soon as possible as I use my iPod everyday and I can't imagine life without it and this has reduced me to tears trying to fix it.I've already tried those solutions but (knock on wood) I've installed an older version of iTunes, updated that to the latest and that has seem to still recgonise my iPod and allowed it to sync and restore from my backup and now it seems to be working fine for now any problems I shall let you know.
-
ITunes video crash with Windows Vista
Does any one know an alternative to playing movies/tv shows purchased through iTunes on Quicktime? Quicktime crashes Vista right now, but is embedded with iTunes. Any was to play the media on something else?
AMD Athlon 64 X2 Dual Core Processor 3800+ 2.01 GHz w/ 2Gigs RAM Windows Vista 80 Gig Video iPodI have the nVidia nForce controller mentioned in the knowledge base article in my new laptop...and of course I'm having that issue. HP wasn't able to resolve the issue, but they did say that they had reports of that issue on an Intel based SATA controllers also. I haven't tried external hard drives yet, but CD's, USB keys, etc. (basically anything that isn't an SATA hardrive) all seem to work fine so you may just want to find an external something large enough for your video files and put them there till someone figures out what's happening. It's somewhat annoying as it means one more thing to carry around if your portable like I am, but the iTunes library doesn't care where the file is so long as it knows where to look for it and it could be worse. As an example, I haven't taken my own advise and I'm using a 1GB USB key for 1hr TV show episodes that average 503MB...you do the math on that one.
-
HT203128 my itunes keeps crashing with an error message.
both my windows and itunes are up-to-date. i've checked all the previously suggested methods to solve this issue (completely remove - reinstall itunes, removing QT, etc.) but none helped. any idea? Thanks.
the error message is usually something like this:
Problem Event Name:
APPCRASH
Application Name:
iTunes.exe
Application Version:
12.1.2.27
Application Timestamp:
55236b62
Fault Module Name:
KERNELBASE.dll
Fault Module Version:
6.3.9600.17415
Fault Module Timestamp:
54505737
Exception Code:
80000003
Exception Offset:
00000000000de002
OS Version:
6.3.9600.2.0.0.768.101
Locale ID:
1033Hello pkiss777,
I'm sorry to hear you are having this issue with iTunes. If you continue to have issues with iTunes crashing or hanging, you may find the troubleshooting steps outlined in the following article helpful:
Fix unexpected quits or launch issues in iTunes for Windows - Apple Support
Sincerely,
- Brenden -
is there any up date for Apple itunes for windows 8.1?
There is an update as of today. Run your Apple Software Update program.
-
In fact, when I am in iTunes and click on either my iPad or IPhone it shows the sync options and ten within 10 or so seconds iTunes gets the "closed unexpectedly" error message. Very frustrating....updated to latest iTunes version yesterday, and this issue started today. Thanks in advance for your ideas.
bristles wrote:
... the version I'm on is 10.5.8.
If possible... you need to Upgrade to Snow Leopard = OS X 10.6.x (which will Run iTunes Version 11)
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard and iTunes.
Be sure to make a Backup of your Current System Before Upgrading...
NOTE:
You should also consider more RAM... Get the Maximum you can for your Mac...
It is important to get the Correct and Matching RAM
See Here > OWC RAM > http://www.macsales.com
The above site also has videos on how to Install RAM should you need it... -
GOOD NEWS
I have a solution to settle the iTunes \ iStores crash with Windows 8.1, 8.0 or 7 because of a file missingHey Captain Kenny,
I would follow the External drive section in this link to transfer the music to your new computer:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Welcome to Apple Support Communities!
Have a good one,
Delgadoh -
my itunes keeps crashing every time i open it with my windows 7. im active military and dont have time to be messing with this. please help
Hello there, Staver13.
The following Knowledge Base article provides some assistance in troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Particularly:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My iTunes keeps crashing every single time I open the software on any of my PCs and laptops. Once the Itunes match features starts it's ony a matter of a minute or two before the software crashes. I have tons of new songs that I want to sync to my ipod, ipad and iphones but can't get it accomplished. Any suggestions??
Hello annmu,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Best of luck,
Mario -
HT204406 itunes keeps crashing everytime I turn on itunes match...64 bit for windows
Itunes keeps crashing on my windows 7 64-bit computer every time I log in to iTunes match. I have tried uninstalling and reinstalling. How do I clear my registry files or something else?
Hello kealakea,
Welcome to the Apple Support Communities. If you are having issues with iTunes crashing, try some troubleshooting steps within the following article to help isolate the issue.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Regards,
-Norm G. -
Itunes keep crashing on sync with ipad
itunes keeps crashing on sync with ipad. Eveyrthing was good up until the 5th of june. any ideas
If you have tried 1, 2 & 3 below, next thing I'd try is call Apple support at this link: http://www.apple.com/support/expert/
Or you can take it to an Apple store to see an expert.
1) Deinstall and reinstall itunes on the computer.
2) On the ipad, Press and Hold the Home and Wake Sleep buttons until the Apple Logo appears.
3) If that doesn't work, try a reset, To reset go to Settings, General, Reset, Reset. -
(Mavericks) iTunes keeps crashing on sync "This iPhone is already syncing apps with "%1$S"
I updated my MacBook Air to Mavericks yesterday. When attempting to sync my iPad2 and iPhone4 this morning, iTunes keeps crashing on me.
There seems to be some issues with what it thinks my computer name or my Apple ID is. It keeps referring to them as %1$S
Check out this screenshot on the device Summary page of iTunes, It may be hard to make out the text since the image was resized upon uploading it:
The the top circled item reads "This iPhone is already syncing apps with "%1$S"
The second circled item is the incorrectly sized Check for updates button
The thrid circled item (left) are my Apple ID name and computer name, both referred to as %1$S
The fourth circled item (right) is the text "Do you want to allow this computer to access information on "%1$S".
Is anyone else having these issues after upgrading to Mavericks? Any resolution?Nevermind, found that there is also an update that Itunes needed this morning to be compatible with Mavericks. After updating all is fine.
Not sure why iTunes update required for Mavericks was not included in Mavericks, but whatever. Hope this helps anyone else who had this issue.
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