Itunes keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!!

After new Itunes update ... it keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!! I have unninstalled it .. installed it, but nothing happens. I even loaded an earlier itunes version, it worked without crashing, but it still did not recognize iphone or ipad.

Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

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Itunes keeps crashing with windows 7

iTunes 7 keeps crashing on windows 7. please help.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

My iTunes keeps crashing. I have uninstalled and reinstalled, including recreating the entire database, and it is still doing it. I recently upgraded to 10.5. Any ideas?

My iTunes keeps crashing. I have uninstalled and reinstalled, including recreating the entire database, and it is still doing it. I recently upgraded to 10.5. Any ideas? I am running Windows 7 on a new, decent, laptop. The music is on the laptop's hard drive. There is plenty of hard drive space left.
iTunes starts fine, and I can do stuff, then within a minute or two or three it gives me an error message pop-up.

The error message says:
iTunes has stopped working.
Windows can check nline for a solution to the problem.
-> Check online for a solution and close the program
-> Close the program
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          10.5.0.142
Application Timestamp:          4e9243f2
Fault Module Name:          MSVCR80.dll
Fault Module Version:          8.0.50727.6195
Fault Module Timestamp:          4dcddbf3
Exception Code:          c0000005
Exception Offset:          0001500a
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
I've chosen both items, neither does anything but close the program. This problem is new with iTunes 10.5; I did not have it before.

When click itunes a message says: AppleMobileDeviceHelper.exe - Entry Point Not Found ... and it still doesn't recognize my iphone or ipad.

When click itunes a message says: AppleMobileDeviceHelper.exe - Entry Point Not Found ... and it still doesn't recognize my iphone or ipad.

Hello ckkeith65
If you are having issues with AppleMobileDeviceHelper.exe then you would need to uninstall iTunes and its associated software in the order listed in the article below and then reinstall iTunes, as it is part of the installer file.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Regards,
-Norm G.

I cannot connect my iPhone 5 32GB IOS 6.02 to iTunes 11.01 on a Mac Book Pro. The screen freezes and doesn't recognize the iPhone at all. Thank you for your help.

I cannot connect my iPhone 5 32GB IOS 6.02 to iTunes 11.01 on a Mac Book Pro. The screen freezes and doesn't recognize the iPhone at all. Thank you for your help.

Read here.
http://support.apple.com/kb/TS1591

How to fix 12.1.1.4 iTunes keeps crashing on Windows 8.1

How do I fix iTunes 12.1.1.4 which keeps crashing on Windows 8.1 (64 bit)?

See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

I just installed update version 11.1.4.62. Now Itunes doesn't recognize my iphone or ipad. My wife just installed the same version with the same result. The problem is clearly a problem with itunes. What's wrong with itunes?

I was running the previous version of itunes and it worked perfectly. I just installed the latest version of itunes (version 11.1.4.62) and restarted the PC and now itunes doesn't recognize my iphone or my ipad. I'm running Windows 8.1 on my pc. I tried diagnostics to no avail. The diagnostic didn't recognize either device. As the directions advised, I closed itunes, disconnected the devices and stopped and restarted the apple mobile device service, That didn't work either. My wife, who also has Windows 8.1, has the same problem. She installed the new version and it doesn't recognize her devices.
Until now, itunes has been totally reliable. I am convinced the problem is with itunes. Where do I go from here?

I resolved the issue by doing the following:
1. Uninstall iTunes and every Apple application (device support and such).
2. Uninstall bonjour.
3. Reboot.
4. Go to Apple and install iTunes.
It worked. When I opened iTunes (after reinstalling) it recognized all my devices, music and video.

Itunes 11.1 on Mac 10.8.4 doesn't recognize my iphone 5 with iOS7

Since upgrade of iPhone 5 to iOS7, my iTunes doesn't recognize the iPhone 5 OR the iPad Mini on iOS7. I upgraded iTunes and it still doesn't recognize either device. Mac version is 10.8.4

Well, I figured it out myself. I read the comments/notices that the USB 2.0 has to be in working condition to use it, and I switched cables around, but ended up with them in the same place. I know they work; I've used them before. I have a charging case that uses a micro USB cable to charge, which USED TO be able to connect my iPhone 5 to the Mac. Since the iOS 7 upgrade, the Mac doesn't see it. I de-cased the phone, used the lightning cable and the Mac saw the device.

We've had a windows 8 update and now itunes keeps crashing. Any similar experiences and or solutions?

We have recently gone through an auto update with our windows 8 machine and afterwards iTunes will not function for more than a minute before shutting down. Any similar problems or solutions besides going back to an older restore point?

Withour know what the error message said try:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

ITunes keeps crashing in Windows 8.1

Hi Guys,
I'm currently having major problems with my 1st Generation iPod Touch.
The problem I'm having is that I've done a restore on my iPod and it's put everything back on but to finalise the restore and verify it, iTunes recgonises my iPod Touch like normal and then it loads the iTunes store and then it crashes and says "iTunes has stopped working" and "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I am running Windows 8.1.
I have managed to keep my iPod connected and quickly run a diagnostics report before it crashes and I have that available if needed. I have tried various solutions I have found across the net and topics found on here to but to no avail. I'm just worried that I basically have an iPod that can't do anything or there is something wrong with iTunes. I have uninstalled and re-installed iTunes several times but to no success either. I can't use the iPod at all and just displays the connect iPod to computer and iTunes images on the iPod whenever I connect it.
Please help as I really want to remedy this as soon as possible as I use my iPod everyday and I can't imagine life without it and this has reduced me to tears trying to fix it.

I've already tried those solutions but (knock on wood) I've installed an older version of iTunes, updated that to the latest and that has seem to still recgonise my iPod and allowed it to sync and restore from my backup and now it seems to be working fine for now any problems I shall let you know.

ITunes Keeps Crashing with Mavericks

Ever since updating my iMac from Snow Leopard to Mavericks, I'm finding iTunes crashes after several hours of running.
I often leave iTunes running over night and then sync my podcasts up before heading to work. This has never been a problem, going back to my 3GS. It began immediately after going from Snow Leopard to Mavericks, and it happens nightly. I've got 11.1.5 update.
I don't have to keep it running all night, but it's been my routine, without fail for several years now. The only thing that changed was going to Mavericks.

I got up this morning and it had crashed again.
I filtered for iTunes and there were only three lines:
5/2/14 4:16:29.278 AM iTunes[1418]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:3
5/2/14 4:16:29.281 AM iTunes[1418]: tid:3903 - unable to query device capabilities
5/2/14 4:16:41.367 AM iTunes[1418]: ApplePushService: APSConnection being used without a delegate queue
Most recent (of 11) crash reports under User Diagnostic Reports (I didn't see "Anonymous UUID" in the report):
Process:
iTunes [276]
Path:
/Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:
com.apple.iTunes
Build Info:
iTunes-1115011001005005~2
Responsible:
iTunes [276]
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
2   com.apple.iTunes
0x0000000104bcd3cb 0x104bc9000 + 17355
3   com.apple.iTunes
0x0000000105043d57 0x104bc9000 + 4697431
4   com.apple.iTunes
0x0000000105044486 0x104bc9000 + 4699270
5   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x00000001050f57f0 0x104bc9000 + 5425136
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
2   com.apple.iTunes
0x0000000104bcd3cb 0x104bc9000 + 17355
3   com.apple.iTunes
0x0000000104bcd325 0x104bc9000 + 17189
4   com.apple.iTunes
0x0000000104e3d2f6 0x104bc9000 + 2573046
5   com.apple.iTunes
0x0000000104e3d2cd 0x104bc9000 + 2573005
6   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
2   com.apple.iTunes
0x0000000104bcd483 0x104bc9000 + 17539
1   com.apple.iTunes
0x000000010580efbd 0x104bc9000 + 12869565
2   com.apple.iTunes
0x00000001057f5fe3 0x104bc9000 + 12767203
3   com.apple.iTunes
0x00000001057f5f26 0x104bc9000 + 12767014
4   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
1   com.apple.iTunes
0x000000010580efbd 0x104bc9000 + 12869565
2   com.apple.iTunes
0x00000001057f5fe3 0x104bc9000 + 12767203
3   com.apple.iTunes
0x00000001057f5f26 0x104bc9000 + 12767014
4   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
4   com.apple.iTunes
0x0000000104f9b1ba 0x104bc9000 + 4006330
5   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
6   com.apple.iTunes
0x0000000104be4403 0x104bc9000 + 111619
7   com.apple.iTunes
0x0000000104bce08d 0x104bc9000 + 20621
2   com.apple.iTunes
0x0000000104bdfb50 0x104bc9000 + 93008
3   com.apple.iTunes
0x0000000104bdf8b0 0x104bc9000 + 92336
4   com.apple.iTunes
0x0000000104be11e2 0x104bc9000 + 98786
5   com.apple.iTunes
0x0000000104c98e7b 0x104bc9000 + 851579
6   com.apple.iTunes
0x0000000104be039f 0x104bc9000 + 95135
7   com.apple.iTunes
0x0000000104bdfb8f 0x104bc9000 + 93071
8   com.apple.iTunes
0x0000000104bcd4b5 0x104bc9000 + 17589
0x104bc9000 -
0x106273ff7 com.apple.iTunes (11.1.5 - 11.1.5) <3598851A-8792-30BD-861C-7E5BC8C141B1> /Applications/iTunes.app/Contents/MacOS/iTunes
0x10664f000 -
0x1066cfff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) <2709E6B0-39E2-3D75-92E3-E9F27C307C4A> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x106774000 -
0x106a92fe7 com.apple.iad.iAdCore (1.0 - 1) <9E8CC242-A900-3BD1-B044-F07F592B9B3D> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
0x106b7b000 -
0x106ea7ff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x106ed2000 -
0x106f09ff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x106f1c000 -
0x106ff2fe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x107015000 -
0x107058ff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
0x1074cf000 -
0x1074d2ff7 com.apple.QuartzComposer.iTunesPlugIn (1.4 - 18) <08330444-D369-3B4F-AE16-8E48F771CEEB> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer

Itunes crashes when iPod is connected and doesn't recognize it (iPod touch)

Help! Whenever I plug my iPod in my iTunes freezes! Both my iPod and iTunes work perfectly fine it's just when my iPods connected. It also doesn't recognize it but it appears on my computer. It was fine before and this problem only occurred very recently. I have the newest iTunes. Any ideas on what I could do? Thanks for your help

My problem still isnt solved however I have got further. This has taken me many hours but by searching for ages, i tried the msconfig idea on itunes. After following the instructions, i found that it stopped my itunes from crashing. I then found the root of the problem - it was the Apple Mobile Device which was interfering and crashing my itunes. So i deleted it and yes my itunes was not crashing however I need it to sync my ipod..hmm.. so if I reinstall it, it crashes my itunes and if I dont, I still cannot sync my ipod.
Im not too sure what to do now however I feel a sense of achievement for getting somewhere.. Thanks for your help again X

After a recent itunes version update, itunes doesn't recognize my iphone or ipad?

after a recent itunes software update, itunes does not recognize my iphone 5 or ipad

Hey there Laughlkw,
It sounds lik eyou iPhone and iPad are not showing in the iTunes sidebar after a recent update. A number of issues could cause this type of behaviour, and would recommend starting with the troubleshooting from the article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
If the issue is not resolved, I would next re install iTunes with the following article:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Thank you for using Apple Support Communities.
All the very best,
Sterling

ITunes keeps crashing with latest update when I try to sync my iPad and iPhone. No issues syncing my ATV's. Any suggestions?

In fact, when I am in iTunes and click on either my iPad or IPhone it shows the sync options and ten within 10 or so seconds iTunes gets the "closed unexpectedly" error message. Very frustrating....updated to latest iTunes version yesterday, and this issue started today. Thanks in advance for your ideas.

bristles wrote:
... the version I'm on is 10.5.8.
If possible... you need to Upgrade to Snow Leopard = OS X 10.6.x (which will Run iTunes Version 11)
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard and iTunes.
Be sure to make a Backup of your Current System Before Upgrading...
NOTE:
You should also consider more RAM... Get the Maximum you can for your Mac...
It is important to get the Correct and Matching RAM
See Here > OWC RAM > http://www.macsales.com
The above site also has videos on how to Install RAM should you need it...

ITunes video crash with Windows Vista

Does any one know an alternative to playing movies/tv shows purchased through iTunes on Quicktime? Quicktime crashes Vista right now, but is embedded with iTunes. Any was to play the media on something else?
AMD Athlon 64 X2 Dual Core Processor 3800+ 2.01 GHz w/ 2Gigs RAM Windows Vista 80 Gig Video iPod

I have the nVidia nForce controller mentioned in the knowledge base article in my new laptop...and of course I'm having that issue. HP wasn't able to resolve the issue, but they did say that they had reports of that issue on an Intel based SATA controllers also. I haven't tried external hard drives yet, but CD's, USB keys, etc. (basically anything that isn't an SATA hardrive) all seem to work fine so you may just want to find an external something large enough for your video files and put them there till someone figures out what's happening. It's somewhat annoying as it means one more thing to carry around if your portable like I am, but the iTunes library doesn't care where the file is so long as it knows where to look for it and it could be worse. As an example, I haven't taken my own advise and I'm using a 1GB USB key for 1hr TV show episodes that average 503MB...you do the math on that one.

Itunes keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!!

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