ITunes keeps on crashing and then more problems.

Question

hello,
i just got my iPod Vid and my iTunes keeps on crashing when ever i try to watch my videos.
another problem...
when i connect my ipod and try to update it, it gives me a error message, "Attempting to copy to the disk "my ipod" failed. An unkown error occurred (-69).".
i think its because of this error too that i do not see any of my videos or pictures uploaded into my ipod.
need help please.

Answer 1

brianyap wrote:
I've uninstalled and reinstalled itunes many many times
for the proper procedure to *removing iTunes completely* click here and follow the instructions, then reinstall it using the standalone installer from here: http://www.apple.com/itunes/download/.
also try this:
quit iTunes. move the following file to the desktop: <MacintoshHD>/users/<yourname>/library/preferences/com.apple.iTunes.plist
fire up iTunes (which will create a new .plist file). if it works now you can trash the plist file you moved to the desktop.
additionally, since it seems you're on OS X 10.6.3 (as per your signature), i strongly recommend you do this:
(a) download the [_*Mac OS X v10.6.4 Update (Combo)*_|http://support.apple.com/kb/dl1048]
(b) +verify disk+ and +repair permissions+ using disk utility
(c) reboot your Mac into _*safe mode*_
(d) run the combo updater while in safe mode
(e) upon normal reboot, repair permissions again
(f) run software update from the  menu and install any updates offered
please post back with results !
JGG