Itunes keeps on saying itunes has stopped working
Most recently, I updated my iPhone 5 to ios 7.1.2, however instead of updating it went to the recovery thing. So I went to itunes to recover my iPhone but it keeps on saying Itunes has stopped working. Anyone one know how to fix? btw i'm on windows 8.1
And also the copying and pasting QTMovieWin.dll to itunes doesn't work for me
Similar Messages
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iTunes keeps shutting down when I open it up. The message says iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solutions is found.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried something like the above then try opening iTunes in safe mode (press and hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud Purchases. You may find that iTunes opens normally now.
tt2 -
i am getting really frustrated with syncing and updating my iphone, everytime i sync when the photo's have sunk a window pops up and says itunes has stopped working and closes the programme, it also says that windows may send me a solution but they never do !!!! please can someone help me
Hello Suzanne,
Thank you for providing the details of iTunes unexpectedly quitting. You have taken some really good troubleshooting steps already. I found an article with additional steps you can take to further isolate and troubleshoot an issue like the one you described:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Itunes keeps saying it has stopped working when on internet or in itunes
When I open itunes store and sometimes itunes when connected to the internet it comes up with " i tunes has stopped working" A problem caused the program to stop working correctly. Windows will.... Then the only thing you can do is click - close program. Anyone know how to help. I uninstalled itunes and quicktime and have deleted all songs. Also created a new apple id.
I open itunes and it works fine. Today I deleted all songs and created a new id. And today is the first day i can go on itunes without the message coming up.. But its when i connect to itunes store that it comes up.,
First it has itunes has stopped working ....windows is checking for a solution to the problem.
Then after it loads it has itunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.. and then it has a button close program -
I keep getting the message itunes has stopped working. A problem has caused itunes to stop working correctly. What can be the cause?
Hello Main Event,
Thank you for using Apple Support Communities!
I found this article while researching iTunes quitting unexpectedly on Windows 7 and feel it will help to resolve the issue here.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
It starts with troubleshooting 3rd party plug ins, then moves on to account troubleshooting if needed.
Open iTunes in Safe Mode to isolate any inference with plug-ins or scripts not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
If you see the same issue while iTunes is in Safe Mode, proceed to the Create a New User Account section below. If you do not experience the same issue, consult iTunes: Troubleshooting issues with third-party iTunes plug-insfor steps on how to remove third-party plug-ins.
Take care,
Sterling -
Itunes won't open-error-says Itunes has stopped working
I can't open Itunes--it keeps saying it has stopped working and it tries to find a solution. Then it shuts down and nothing happens. I have uninstalled and redownloaded it but same problem.
Restart your computer.
Disconnect your computer from the internet and see if you can open iTunes without crash.
if iTunes does open, go to iTunes Menu Edit > Preferences, "Advanced" tab and click the "Reset Cache" button, OK.
Now, use Windows Explorer to delete the contents of Music\iTunes\iTunes Media\Download
You may now re-connect your internet then see if you can open iTunes without issues. -
Keep getting "itunes has stopped working" error.
Keep getting "itunes has stopped working" error. Just updated to windows 8.1, updated java (i installed java on windows 8 for work), & ran the solve a problem with itunes fix from my pc. Still crashes when i go to itunes store or try to sync my ipod. Itunes says their is no solution, my pc can't find a solution, and I've tried several fixes online (copying the .dll file, running in safe mode, running as administrator, reinstalling itunes) nothing is working for me.
Hey Cassblue21,
Thanks for the question, and great troubleshooting so far. While you may have already attempted most of the steps outlined in this article, I wished to provide it to you just in case you missed something. The article includes great isolation steps to determine if the issue is user-specific, or system-wide. Once you have isolated the issue, a few solutions are offered:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
Need a bit of help ,computer keeps saying "itunes has stopped working " and then "a problem has caused prog to stop working etc" when i follow links nothing happens and the same info comes up.Please help.
This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Does iTunes start in Safe Mode?
Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device -
Was advised to uninstall mobile device helper because a window kept popping up about every 45 seconds saying it had stopped working.Uninstalled it that took care of that problem,but now I have a new one.I can't access the iTunes store.Every time I click the store icon a window pops up saying iTunes has stopped working.Any suggestions anyone.
anyone?
*i've managed to download quicktime, but am still unable to download itunes. after reaching a certain point in downloading itunes, (about 1/3 of the way?) it stops at "copying files", and my computer freezes and i have to hold the power button in order to shut it off and do anything, or i get a popup asking me if i want to change something so itunes can finish downloading. i click "yes", but then the download stops completely and i get a message saying "itunes has finished downloading, but with errors" and it tells me to download it again.
a popup from MobileServiceDevice keeps appearing as well, but it won't go away. the details are:
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceService.exe
Application Version: 17.88.0.7
Application Timestamp: 4e66ceff
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e038c0
Exception Code: c06d007f
Exception Offset: 0001e124
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
but the fault module name changes on me. sometimes it's kernel32.dll, and sometimes it's something else, and i've already tried using task manager /find str but it doesn't help. -
ITunes crashing saying "iTunes has stopped working while running iTunes Match
My iTunes is crashing while running iTunes Match saying iTunes has stopped working - I think it may be because at the 25000 song limit but I get no message or warning - just crashes. Would like to keep songs in library while deleted from cloud - can you do that?
Hi,
Yes but you need to create a new blank library.
Hold down option key whilst opening iTunes. Chose new library from pop up. This library will be blank. Turn on match and select add this computer. Once process has been completed you will see all the tracks that you have in the cloud.
Make sure that you add iCloud status to song view as this tells you what has been matched, uploaded or purchased. You can then delete matched and uploaded tracks. You will get message that you are deleting tracks from the cloud. Don't worry about purchased tracks as they don't count towards limit.
Close iTunes and reopen the original library - again hold option key and select choose library. With iCloud status column added to song view, you will now see that tracks that you deleted from the cloud will have an iCloud status of "Removed". They are still on your hard drive and will be ignored during the match scan.
Jim -
Keep getting the message that iTunes has stopped working
Keep getting the message that iTunes has stopped working. Cannot contact the store to do anything
Ahhh, a number of anti-virus programs have issues with programs that use libraries that may look like virus signatures. Hardware damage can cause software problems in programs open when the hardware problem occurs by causing electrical impulses that destroy parts of the software. The short answer is it would be a good idea to have a really good technician make sure the computer is correct and then transfer the content of the hard drive to a clean hard drive and reinstall programs that don't pass checksum tests.
The total of what you say is a system that could use a careful going over...make sure you are working from a stable and solid base. -
I use windows vista and I have upgraded my itunes. Now when I open it, it gives me a message saying "itunes has stopped working" and then gives me a message saying it will notify me for a solution. What can I do to fix this so it can open and not give me any more problems???
First you can try;
Try restarting PC and run itunes again!
If error again than perform clean instal of itunes (uninstal first and than instal again)! -
When I click on the itunes shortcut or the program I get the following message:
ITunes has stopped working. My two options are: Windows can check on line for a solution to the problem or close the program.
It seems that my entire library is not there. If I sync my ipod will it add it back into my library on the computer?
I've even tried installing again and nothing works. Tried the "repair" and it says that ITunes is loaded but I stil get the above error when I try to open the program.
ThanksLet's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
This is the problem details that come up with the box that says itunes has stopped working windows will close program..etc
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.1.10
Application Timestamp: 4e4e1904
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16850
Fault Module Timestamp: 4e211485
Exception Code: 80000003
Exception Offset: 0001280c
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY QTMovieWin.dll
FROM c:\program files (x86)\common files\apple\apple application support\
INTO c:\program files (x86)/iTunes
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