Itunes keeps saying this computer already authorized, but will not sync with iphone ?

Itunes will not sync with my IPhone 5s any longer.  It keeps saying that my PC is unauthorized.  But, when I go to authorize, it says it's already authorized, but of course, will not sync even though it's logged in and authorized.  ????  *** ?

Usually that means you have content, such as apps or media, on the mobile device that was acquired from Apple under a different Apple ID than the one you're using with iTunes. The only way out is to remove that content, or else to sign in to the iTunes Store with the other ID.

Similar Messages

  • ITunes says computer not authorized. When I try to authorize computer it says it is already authorized but will not play song

    iTunes says computer not authorized. When I try to authorize computer it says it is already authorized but will not play song. Note. Library was moved from PC to MAC. I am signed in to Itunes with the Apple ID created on the old computer which is different than the Apple ID used to set up the MAC.

    I'm experiencing the same thing under iTunes 11.1.1:
    iTunes says the computer is not authorized, prompts me to authorize
    I enter my credentials, iTunes says computer is already authorized
    When I attempt to play song, iTunes starts at bullet point 1 above over again.
    My attempted fixes:
    I tried everything in this support document, to no avail: http://support.apple.com/kb/TS1389 (Note: I cannot find a SC Info folder on my Mac)
    Deauthorize and then reauthorize computer
    Delete song and try to redownload from iTunes store - there's only a button that says 'purchased' with no option to redownload it
    Note: I am using only one iTunes account, and I double checked the song info - I'm authorizing the correct account - 12 songs from the same album purchased at the same time play fine. As does the song in question - from the finder. Only iTunes stubbornly refuses to play it.
    The most odd thing is that iTunes music is DRM free - the song in question was purchased only a few months ago. Thus there's no need to authorize the computer to play it.
    I was hoping that iTunes 11.1.1 would cure it - no dice.

  • HT1364 I got a new computer and my IPOD will not sync with the new computer?  what am I doing wrong....thanks

    I got a new computer and my IPOD will not sync with the new computer.....I have a ITUNES account on the new computer and is downloading music just fine but it will not sync to the IPOD....What should I do to sync my IPOD?  thanks

    Copy the ENTIRE iTunes folder from the old computer to the new computer.
    Attempts to sync an iDevice to a new computer will remove all content from the device and replace it with content from the new, empty library.

  • Avoid installing iTunes 11 if you are a Windows user. Calendars, etc will not sync with iPhone or iPad. Anyone have a fix?

    After installing iTunes 11.0, Outlook Calendars, etc will not sync with iPhone or iPad. Anyone have a fix?

    I'm also seeing weird sync issues since upgrading to iOS 7.  The sync issues started when I first upgraded to iOS 7 so I suspect that iOS 7 is to blame and the other system differences aren't an issue (i.e. I also upgraded to Windows 8.1 but it never worked properly when I was on Windows 8).  For me, the only way to "sync" all the smart playlists and music is to restore from backup and then the first sync seems to work.  However, I haven't tried that recently (I tried it a month back or so and it worked then) because it is ridiculous to have to restore your phone just to sync things!  Apple needs to fix the iOS 7 quality issues.

  • Itunes will not sync with iPhone or ipad

    My ipad or iphone will not sync with my Macbook pro. This is the first "windoze" type I have ever had with an apple product. Been using them since Mac SE.
    Help!
    Itunes hangs if opened but does not hang if I connect as a guest on my macbook. I have deleted libraries, reinstalled Itune but nothing changes.

    Back up all data.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/Application Support/SyncServices
    Right-click or control-click the line and select
    Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
    Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • Music from itunes will not sync with iphone 5

    I just upgraded from iphone 4 to 5 and didnt have time for verizon to sync my phone so i did it when i got home. the music from my itunes will not sync with my phone. it shows the music on the usage bar when the phone is plugged in but shows no content on the phone. any suggestions?

    I have a similar problem. Mine started with iTunes putting multiple versions of the same songs (whole and seemingly random albums) onto my iPod 5, but after trying to remedy that I now cannot sync any music of any sort. It took random songs off and then started getting stuck at the "waiting to apply changes" stage (as apparently many people have seen) and after trying all the things that are supposed to work I now have an iPod that doesn't have any music on it (because a lot of my music was not purchased on iTunes) and won't sync music or finish any other kind of sync.
    It seems like the "fixes" discovered so far don't work for everyone.
    My iPod is 5th gen running iOS 7.0.4 (but problem started on 7.0.3) with the latest version of iTunes, for reference.

  • I just bought an audio book from iStore, it is in my iTunes under "audiobooks" but will not sync with my iPod Classic, any ideas?

    I have downloaded several audiobooks from audible and they have synced fine with my iPod but this book from the Apple Store will not sync from my iTunes to my iPod.
    I am also having an issue with iTunes U; I have subscribed to the two classes I am taking this term and downloaded the videos to iTunes but when I sync my iPod classic I keep getting this error message: "Some of the videos in your iTunes Library were not copied to the iPod because they cannot be played on this iPod." I'm not sure what is going on because I have used this feature on my iPod classic before and it worked fine.

    Those videos are probably not in an iPod-friendly format. It’s picky about that. You can try converting them, if possible.
    As for the audiobooks, are you sure they haven’t synced? You’ve enabled it to sync books and checked the “Audiobooks” section of your iPod?

  • Itunes will not sync with iphone 6

    I  have tried all of the suggestions I can find on here, I  have tried uninstalling and reinstalling itunes, I have tried a hard reset with my iphone, I have tried plugging my phone into the different available ports. I am using the cord that  my phone came with, and nothing is working. I need to sync and backup my phone but I am having no luck!  ( I am running on Yosemite and my iphone 6 is up to date)
    I have also deauthorized and reauthorized my computer. I have also deleted my old backups with the exception of my latest backup.
    Can anyone help? I need to get my calendars synced as I rely on that due to running my own business.
    I have attached a screen shot that shows my itunes, it does see the phone but will not allow me to click on it instead it just gets stuck.
    TIA!

    A bit more info for those of you reading this.... the problem seemed to be in iTunes. For each connected device , if I clicked on the Photo option I could no longer select the second radio button for limiting the photos by Events, Albums, etc.  It was an all or nothing deal. But selecting all would cause the error.
    So I had read the other forum posts about the "&" symbol being the cause of the problem.  I went through iPhoto and made all of the changes. It did not work. I then looked at iTunes, using the AlbumData2.xml file listed in the other forums as a reference.  I found one album with the "&". I edited that one.  Still would not work.  So then I spent 3 hours on the phone with AppleCare last week. I talked with 4 different advisors. None of them had heard about the "&" error from the forums. We tried everything in iPhoto including repair and rebuild.  Finally we created a whole new library and reimported my master photos from my original one.  Using this option would allow me to now check off that radio button in iTunes.  BUT... I now lost all of my albums and events and would need to rebuid them.  I was not happy. They agreed and we set up time to talk this week.
    So today I talked with AppleCare again. They now have more info and said the problem has to do with iTunes and the new iPhoto 9.4. It does not like the "&" symbol anywhere in either iPhoto or iTunes. So they now have me going through everything in my iTunes library. Genre is OK but any other item cannot have " & ". I have several dozen to edit and will do it over the weekend and then restore my original iPhoto Library and see if I can finally get it all to sync. I will let you know how I make out, but apparently you need to eliminate " & " from every entry in iTunes and iPhoto.
    Quality control is not up to par with Apple these days. 

  • Downloaded album in itunes will not sync with iphone

    I copied several albums into itumes and synced with my iphone.  Three albums did not sync.  I tried several time and even tried to sync all music.  The same three albums will not sync.  They do play from itunes on my computer.  Thoughts?

    Hello there, Choochg.
    The following Knowledge Base articles offer up some great steps for how to restore your iPhone:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    http://support.apple.com/kb/ht1766
    and
    iCloud: Restore your iOS device from iCloud
    https://support.apple.com/kb/ph12521
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • ITunes says this computer is authorized, but it doesn't take

    Just moved my stuff to a new iMac G5. Of course, I couldn't play my Music Store downloads, so I provided my apple id and password and authorized my computer to play them. iTunes confirmed that my computer was now authorized. However, it still won't let me play the music! When I try to play it, I get the same "not authorized" message again. This happens whether I log out and log in again or restart. I keep repeating the authorization process, but it doesn't take.
    Any suggestions?

    Okay, my problem is solved.
    It turns out I had TWO iTunes accounts:
    [email protected]
    and
    username (without the @mac.com)
    I had thought that I only had one account, the mac.com account.
    After iTunes support told me that I had two accounts, I logged in using the other one and was able to authorize my songs.
    Hope this helps someone else!

  • HT1711 How do I get a album that I purchased already to show the whole album. After the lastest upgrade it only shows one song from the album. I tried repurchasing it but it says that is already purchase but will not re download. Please help.

    How do I get an album from Itunes that I have already downloaded to show the complete album again. After the last update it only shows one song. I tried to re purchase the whole album but it will not let me cause I already purchased it. Pease help

    The large text size makes your post almost impossible to read.
    Excessive use of bold or capitals (also) makes posts difficult to read.
    You can drag most of the column headings left or right, or right-click on the header to turn columns on or off.
    Once you've used File > Display Duplicates or Shift > File > Display Exact Duplicates you can use File > Display All or the Display All button at the bottom of the list to restore the display.
    For general advice on organising your library see this article on Grouping tracks into albums.
    tt2

  • ITunes keeps saying my back is either corrupt or not compatible with my iPod.

    After backing up my iPod so I could restore it to fix some glitch issues iTunes tells my my back up is either corrupt or not compatible with the very iPod I had first backed up from. Now, I can't get my notes, photos, etc. Suggestions?

    Do you still need help?

  • After reinstalling itunes it still will not sync with iphone

    Please help me with this, anybody!!!

    Hello robertfromphilomath,
    Are you having trouble syncing with Microsoft Outlook or with your calendar on iCloud.com?  The resource below will provide some preliminary troubleshooting steps:
    Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - Apple Support
    https://support.apple.com/en-gb/HT203300
    If you're having difficulty syncing your contacts or calendars to iPhone, iPad, or iPod touch with iTunes for Windows via USB, this article can help.
    If you are using iCloud to keep your content up to date between your iOS devices, iCloud.com, and your computer, please see these articles instead:
    iCloud: Troubleshooting iCloud Calendar
    Regards,
    Judy

  • I have purchased an audio book which appears downloaded in my purchases but will not sync with my nano

    i have recently purchased an audio book which has been downloaded and charged to my account .the book appears under "book" heading,in i tunes but won't sync to my nano.I have tried restoring the nano,re installing i tunes on my pc.any suggestions?

    The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
    If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
    tt2

  • Song time is 30.30, will not sync with iPhone 4 from iTunes

    I have a song in my iTunes library that will not transfer to my iPhone 4.
    The time is 30.30, size is 56.8mb.
    This is the only song that I can't get onto my iPhone from my library.
    I have created several playlists. I add the songs I want in the playlist.
    Then I add the 30.30 song.  Every song sync's to my iPhone except that bloody 30.30.
    Thanks

    OK, sorry to labour the point, but does the song appear as part of an album in iTunes and is the rest of that album visible on the device?
    iTunes & iPods etc. have some slightly different rules about what shows up where which can sometimes be the cause of this sort of issue. See Grouping tracks into albums for details.
    You could swipe to the first screen with the Spotlight search tool and type in the name of the track to be certain.
    Failing that it may be time to backup and then restore the device.
    tt2

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