Itunes keeps shutting down unexpectedly! need help

when i try and open itunes its just comes up with an error! need help!

Here’s some prior posts on Power Supply & Case Fans.
http://discussions.apple.com/thread.jspa?messageID=8548984
http://discussions.apple.com/thread.jspa?messageID=8641095
http://discussions.apple.com/thread.jspa?messageID=7222617
http://discussions.apple.com/thread.jspa?messageID=6388340
http://discussions.apple.com/message.jspa?messageID=6952401
http://discussions.apple.com/thread.jspa?messageID=8451459
 Cheers, Tom

Similar Messages

My 27" Imac (A1312/EMC2390) keeps shutting down unexpectedly with no warning or "screen of death". I replaced the power supply, reset the SMC, and zapped the PRAM, but the problem continues. Can anyone help me?

My 27" Imac (A1312/EMC2390) keeps shutting down unexpectedly with no warning or "screen of death". So far I reset the SMC, and zapped the PRAM. I even replaced the power supply but the problem continues. My error and system logs seem unhelpful too. Can anyone help me out?

You can get a shutdown like that if the computer gets too hot. Make sure the air intakes on the bottom and the exhaust vent on the top are clean and are not blocked by something in your workspace like papers or the back of the computer being too close to part of the furniture. You need a good six inches (15cm) of clearance between the exhaust slot and other objects or surfaces.
Anti-virus/internet security software, especially the "pay for" kinds, can increase operating temps. So can third-party backup software furnished with many "name-brand" external hard drives.
Fan motors and/or temperature sensors can fail. If you have the original grey disks that shipped with your iMac, find the on that has Apple Hardware Test (AHT) and run it. If you have a failed heat sensor or fan motor, it will detect it with an error code containing "SNS" if it's a bad sensor or "MOT" if its a bad fan motor.
AHT instructions here:
http://support.apple.com/kb/HT1509
Also see if your iMac 27 falls under theis Apple Repair Extension Program:
iMac 1TB Seagate Hard Drive Replacement Program

My itunes keeps shutting down with an windows error

My itunes keeps shutting down with a windows error everytime i try to convert someting to AAC.

Im having the same issue. It starts up shutsdown and pops up an error has occured message. I have uninstalled and reinstalled it 3 times and even downloaded the Quicktime and ITunes seperately. But the same message appears everytime. I did discover that it was the Quick time messing up though... so uh this might not help but maybe someone else know something about the Quicktime problem.

My iTunes keeps shutting down after i plug in my iPod

My iTunes keeps shutting down after i plug in my iPod. First it just wouldn't open but now it finds my iPod and then shuts down, it closes it's self. can anyone help?

The five R's don't work because I don't have enough time to restore iPod before it shutsdown, and reinstalling iTunes didn't solve it either.

HT4623 My iphone 3gs has downloaded to the ios6 and it keep shutting down i need to reset it back to its former 3gs setting how do i do this

My iphone 3gs has downloaded to the ios6 and it keep shutting down i need to reset it back to its former 3gs setting how do i do this

USB connection to iTunes. Back up your 3GS with your last 3GS back up. DON'T use an iPhone 4 back up or higher. It will cause exactly this.

ITunes keeps shutting down when I open it up. The message says iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solutions is found.

iTunes keeps shutting down when I open it up. The message says iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solutions is found.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
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tt2

MacBook Pro 15" (Mid-2010) keeps shutting down unexpectedly

For quiet a while now - at least 3-4 months - my MacBook has been shutting down unexpectedly. It mostly happens when it is in sleep mode and I open the lid to use it again. In other case though, it also happened while I was trying to make a phone call or switching to the dashboard. Sometimes it reboots right away, other time I have to press the spacebar. While rebooting it also sometimes crashes on the Apple logo and reboots right after. The Apple logo boot screen also has had the progress bar below it for a while now. I'm on the newest version of Yosemite.
Oh and sometimes it's fine for a few days or even weeks. Sometimes it only crashes once and not again for days or weeks, other times - like today, it keeps crashing constantly. I also regularly stream movies and shows without crashes. Like I said, it's mostly right after opening the lid.
Yesterday it got really loud while opening the lid, although it didn't shut down. That made me think there might be a problem with the fans, so I cleaned them - they were pretty dusty. For a second I thought that fixed the issue, because there was no noise anymore. Moments after it rebooted by itself again, though. Unfortantely it crashed during rebooting too, so I don't have a crash report right now. The next time I get one I'll post it right away.
About 1,5 years ago I replaced my harddrive with an SSD, about 3 years ago I upgraded my RAM.
Here are some more specs:
2.66 GHz i7
8 GB 1067 MHz DDR3
NVIDIA Gefore GT 330M 512 MB
While writing this my MacBook crashed again, here's the crash report:
Anonymous UUID:
2F357A2C-8CFC-0741-05A7-723D2A65697C
Sat Apr 25 14:12:55 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff7f9aa4abdb): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8133512000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.22/src/Appl eMuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff812265b680 : 0xffffff8017d2bda1
0xffffff812265b700 : 0xffffff7f9aa4abdb
0xffffff812265b7e0 : 0xffffff7f988c2b9f
0xffffff812265b8a0 : 0xffffff7f9898c18e
0xffffff812265b8e0 : 0xffffff7f9898c1fe
0xffffff812265b950 : 0xffffff7f98c0b056
0xffffff812265ba80 : 0xffffff7f989af82d
0xffffff812265baa0 : 0xffffff7f988c95f1
0xffffff812265bb50 : 0xffffff7f988c70fc
0xffffff812265bd50 : 0xffffff7f988c819c
0xffffff812265be30 : 0xffffff7f98874f5e
0xffffff812265be90 : 0xffffff7f9aa1a9d6
0xffffff812265bee0 : 0xffffff7f9aa19692
0xffffff812265bf00 : 0xffffff8017d5e759
0xffffff812265bfb0 : 0xffffff8017e125b7
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.10.22)[26F693CB-BFE8-33FA-9D1F-3F66FC016768]@ 0xffffff7f9aa3c000->0xffffff7f9aa4ffff
dependency: com.apple.driver.AppleGraphicsControl(3.10.22)[61967104-88AF-3605-82F5-A480A280 0A78]@0xffffff7f9aa34000
dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f987a9000
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9881b000
dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB058 1A]@0xffffff7f9aa37000
com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28E E2B]@0xffffff7f98872000->0xffffff7f98adbfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7f98862000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9881b000
com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4CD A355]@0xffffff7f98ae6000->0xffffff7f98d8ffff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f98872000
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
com.apple.driver.AGPM(110.19.5)[79098073-4EDB-3F1D-BCB7-14C090A70098]@0xffffff7f 9aa17000->0xffffff7f9aa2afff
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
dependency: com.apple.driver.IOPlatformPluginFamily(5.9.1d7)[43F5FC1D-9651-3595-861F-56F299 525FF5]@0xffffff7f99327000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7f98862000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9881b000
dependency: com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7f9aa11000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14D131
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide:
0x0000000017a00000
Kernel text base: 0xffffff8017c00000
__HIB text base: 0xffffff8017b00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 813199276314
last loaded kext at 6428619970: com.apple.driver.AudioAUUC    1.70 (addr 0xffffff7f9a239000, size 32768)
last unloaded kext at 234464551241: com.apple.driver.AppleUSBUHCI    656.4.1 (addr 0xffffff7f99119000, size 65536)
loaded kexts:
com.apple.driver.AudioAUUC    1.70
com.apple.driver.AppleHWSensor    1.9.5d0
com.apple.filesystems.autofs    3.0
com.apple.driver.AGPM    110.19.5
com.apple.iokit.IOBluetoothSerialManager    4.3.4f4
com.apple.driver.AppleOSXWatchdog    1
com.apple.driver.AppleMikeyHIDDriver    124
com.apple.iokit.IOUserEthernet    1.0.1
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleHWAccess    1
com.apple.driver.AppleHDA    272.18
com.apple.GeForceTesla    10.0.0
com.apple.driver.AppleHV    1
com.apple.driver.AppleUpstreamUserClient    3.6.1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.3.4f4
com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
com.apple.driver.AppleSMCLMU    2.0.7d0
com.apple.driver.AppleLPC    1.7.3
com.apple.driver.AppleIntelHDGraphics    10.0.0
com.apple.driver.AppleIntelHDGraphicsFB    10.0.0
com.apple.driver.AppleMikeyDriver    272.18
com.apple.driver.AppleMuxControl    3.10.22
com.apple.driver.AppleMCCSControl    1.2.11
com.apple.driver.AppleSMCPDRC    1.0.0
com.apple.driver.SMCMotionSensor    3.0.4d1
com.apple.driver.AppleUSBTCButtons    240.2
com.apple.driver.AppleUSBTCKeyboard    240.2
com.apple.driver.AppleIRController    327.5
com.apple.driver.AppleUSBCardReader    3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    36
com.apple.iokit.SCSITaskUserClient    3.7.5
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.7.1
com.apple.driver.AppleFWOHCI    5.5.2
com.apple.driver.AirPort.Brcm4331    800.20.24
com.apple.driver.AppleAHCIPort    3.1.2
com.apple.driver.AppleUSBHub    705.4.2
com.apple.iokit.AppleBCM5701Ethernet    10.1.3
com.apple.driver.AppleUSBEHCI    705.4.14
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    3.1
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    3.1
com.apple.driver.AppleAPIC    1.7
com.apple.driver.AppleIntelCPUPowerManagementClient    218.0.0
com.apple.nke.applicationfirewall    161
com.apple.security.quarantine    3
com.apple.security.TMSafetyNet    8
com.apple.driver.AppleIntelCPUPowerManagement    218.0.0
com.apple.kext.triggers    1.0
com.apple.AppleGraphicsDeviceControl    3.10.22
com.apple.iokit.IOSerialFamily    11
com.apple.iokit.IOSurface    97.4
com.apple.driver.DspFuncLib    272.18
com.apple.kext.OSvKernDSPLib    1.15
com.apple.nvidia.classic.NVDANV50HalTesla    10.0.0
com.apple.nvidia.classic.NVDAResmanTesla    10.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.3.4f4
com.apple.iokit.IOBluetoothFamily    4.3.4f4
com.apple.driver.IOPlatformPluginLegacy    1.0.0
com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
com.apple.driver.AppleHDAController    272.18
com.apple.iokit.IOHDAFamily    272.18
com.apple.iokit.IOAudioFamily    203.3
com.apple.vecLib.kext    1.2.0
com.apple.driver.AppleGraphicsControl    3.10.22
com.apple.driver.AppleBacklightExpert    1.1.0
com.apple.iokit.IONDRVSupport    2.4.1
com.apple.iokit.IOGraphicsFamily    2.4.1
com.apple.driver.AppleSMBusController    1.0.13d1
com.apple.driver.AppleSMBusPCI    1.0.12d1
com.apple.driver.IOPlatformPluginFamily    5.9.1d7
com.apple.iokit.IOUSBUserClient    705.4.0
com.apple.iokit.IOFireWireIP    2.2.6
com.apple.driver.AppleSMC    3.1.9
com.apple.driver.AppleUSBMultitouch    245.2
com.apple.iokit.IOUSBHIDDriver    705.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice    3.7.5
com.apple.iokit.IOUSBMassStorageClass    3.7.2
com.apple.driver.CoreStorage    471.20.7
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.7.5
com.apple.iokit.IOBDStorageFamily    1.7
com.apple.iokit.IODVDStorageFamily    1.7.1
com.apple.iokit.IOCDStorageFamily    1.7.1
com.apple.driver.AppleUSBMergeNub    705.4.0
com.apple.driver.AppleUSBComposite    705.4.9
com.apple.iokit.IOAHCISerialATAPI    2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.5
com.apple.iokit.IOFireWireFamily    4.5.6
com.apple.iokit.IO80211Family    730.60
com.apple.iokit.IOAHCIFamily    2.7.5
com.apple.iokit.IOEthernetAVBController    1.0.3b3
com.apple.driver.mDNSOffloadUserClient    1.0.1b8
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOUSBFamily    720.4.4
com.apple.driver.AppleEFINVRAM    2.0
com.apple.driver.AppleEFIRuntime    2.0
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    300.0
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.AppleKeyStore    2
com.apple.driver.AppleMobileFileIntegrity    1.0.5
com.apple.driver.AppleCredentialManager    1.0
com.apple.driver.DiskImages    396
com.apple.iokit.IOStorageFamily    2.0
com.apple.iokit.IOReportFamily    31
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform    3.1
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.corecrypto    1.0
com.apple.kec.Libm    1
com.apple.kec.pthread    1

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.
Residents of the EU may be entitled to warranty service for up to six years after purchase.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.
You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

HT203219 I have plenty of storage but my iTunes keeps shutting down

MY iTunes on my iPad 2 keeps shutting down after about 50 second

Any errors?
iTunes on the computer or the app on the iPad?
If on the computer, what version of iTunes, what version of Windows?
If on the device, what version of iOS?

Phone keeps shutting down & unexpected battery drain

I'm having the same issue, my phone is just 3 days old but it keeps shutting down frequently. When I press the power button it doesn't get turned on, I called customer service who asked me to press power button +volume rocker which turned the phone on. However the main problem still persists -shutdowns frequently. Extremely disappointed with Sony

Charge the phone for an hour or so > repair the phone with PCC run PCC > support zone > repair the phone PC Companion (PCC) Bridge (for Mac) Alternatives on How to backup Xperias http://talk.sonymobile.com/thread/36355

IPhone 5 keeps shutting down and needs rebooting even when fully charged?

My iPhone 5 keeps shutting down when left unattended. This requires a full reboot and this doesn't always work either. Sometimes it requires a full reboot several times. Has anyone else had this problem?

I am having the same issue with my iPhone 5s. I travelled to the UK and my phone started having this issue over there (i have turned the cellular data off). I restored my phone last night but when it asked me to set it up again, i chose for it to set up from the back up i had stored on my Mac. The problem is still presistent even though it is shutting down less often. I am going to restore it to the factory settings tonight and see if I keep getting the same issue I will take it to a Mac Genius. However if it works i will let you know

Since I've loaded the creative cloud my MacBook Pro keeps shutting down. Need suggestions.

SInce I loaded the creative cloud software my MacBook Pro keeps shutting down. Is there a reason for this?

There is not one specific program that it shuts down in, random shut downs and I could be in an Adobe application or another program. It may be be a coincidence, but my shut downs seems to have started after I installed Adobe's Creative Cloud. Apple now has my laptop exploring what may be causing my issues. Their first reaction was that it could be some sort of software conflict. I'm waiting on their diagnosis.

HELP... DM keeps shutting down unexpected

Every time I turn on the DM with my phone plugged in or not... it will shut down automatically within 15 secs to 2 min...
I upgraded to the 5.0 and it still does it... so I uninstalled, reinstalled, did a clean uninstall, reinstalled..... over and over again..... What else can I do.....
Thanks all,
Jewel

Is it possible your Mac is overheating? Download and check iStat Pro (it's a widget):
http://www.apple.com/downloads/dashboard/status/istatpro.html
Check the CPU temp and the fan speed.
If you have the 3-year AppleCare, you should probably also call and open a case number with them.

ITunes keeps shutting down

Every time I try to add or even view a demo of a video on iTunes, I get an error message that reads: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. I'm not savy with computers so I really don't know what's going on. I have a new 60 GB iPod with video. I'm not having any problems getting music into it, just with the videos. Can anyone help?
Gateway Windows XP 500 Mhz CPU

Well, at least I'm not alone in this. I too have reinstalled iTunes, to make sure that I have the latest version to no avail. I have purchased one video, it comes up on my account summry as bought, but it's no where to be found. I had also purchased an album that contained a video and after downloading all the songs, iTunes shut down when it came to downloading the video part. This was yesterday when that happened. So far, no one has offered an explaination on what might be the problem, hopefully someone will soon.
Gateway Windows XP 500 Mhz CPU

Since updating to iTunes 10.6, everytime I open iTunes it shuts down "unexpectedly."

I updated my iTunes software about a week ago and ever since I cannot open it without it shutting down! It tells me that "iTunes quit unexpectedly" and sends an error report to Apple, then gives me the option to reopen but even if I reopen through the error page and not from my dock the same thing happens again. The program opens automatically to the sync page for my iPod and when I try to view all my music it shuts down after just a scroll. I can't look at or play anything! I don't want to lose all my music. Any help out there? I tried to download it again but nothing changed. I have nowhere to put my music to uninstall and reinstall, are there any other options?

Same problem here under 10.6.8.
I downgraded to iTunes 10.5.3 and I'm waiting for 10.6.1.
For instructions on how to downgrade:
Go to this discussion: https://discussions.apple.com/message/17904676#17904676
On page 4, find theguypostingacomment's instructions and be happy.

Itunes keeps shutting down after about 20 mins

Once itunes shuts down it gives me this messages "Unable to Install SuperDrive Firmware Update 3.0" When i try to run the update to install this drive it keeps giving me the same message

Hi psaavedra_5861,
I'm sorry to hear you are having issues with your iMac.
What version of the Mac OS X software do you have?
The article below is for Mac 10.6.5 or later ....
Mac OS X v10.6.4 and later: Unable to Install SuperDrive Firmware Update 3.0
If you have a different version of the operating system, more help options are available in the article.
I hope this helps ...
- Judy

Itunes keeps shutting down unexpectedly! need help

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