ITunes Library Keeps Disappearing into my Recycle Bin

Hi,
Wondering if anyone is having this problem recently. I recently got help from support and requested a re download of all my purchases. They were able to put them all in my account again. However, now my currenly library of 2000+ songs (copies from cd's) are gone. I found them in my recycle bin and restored them all yesterday. Then I proceeded to download the 700 downloads they posted for me again. This morning I had 1700+ songs. No I reopen my library again and I'm down to 103 songs and it's downlaoading another 60. What is going on? This all happened before I had a chance to do a backup. Why is my library disappearing? I've had this HP desktop for about 7 years and iTunes for about 5. It's never happened before. I've read some forums with Sony Viao's having this problem, but I've not seen anyone with HP. I appreciate all help I can get.
Thanks

B noir,
Sony people helped with the steps outlined in the document.
I'm happy to say that, for now, the itunes library is not getting dumped.
It's been a big hassle for me for several months. No one knew anything about it. Thank you very much!! Now I can finally change my workout play list!
L.

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