Itunes locks up when trying to import CD

My itunes software locks up when trying to import a CD. Specifically, it will import 1 full CD then lock up when trying to access the artwork. I went into "properties" and stopped the software from looking for artwork, rebooted the machine and was able to import 1 CD, then it would not recognize the next one. I tried 3 different CD's and none of them worked. I am running the most recent version of itunes. Any thoughts?

Help! I have the same problem! I am running Windows XP SP3 and Itunes 8.0.2.20. I imported about a dozen cd's and then the imports started locking up the whole system. I had to power the pc off to get things running again. I have two cd drives installed and both fail. I tried disconnecting the network cable, and it still locked up. Any ideas??

Similar Messages

ITunes locks up when trying to log another user out of the store.

Running Windows 7. System restart is all that will allow me to re-open iTunes. Running a diagnostic check indicates that the store cannot communicate. Results of that follow:
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Elite 7100 Microtower PC
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number [redacted]
Current user is not an administrator.
The current local date and time is 2012-01-18 20:13:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) Graphics Media Accelerator HD
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {34514AC4-8B99-438B-923C-E2C96131C81C}
Description:          Realtek PCIe GBE Family Controller
IP Address:          [redacted]
Subnet Mask:          255.255.255.0
Default Gateway:          [redacted]
DHCP Enabled:          Yes
DHCP Server:          [redacted]
Lease Obtained:          Wed Jan 18 20:08:05 2012
Lease Expires:          Wed Jan 18 20:08:04 2012
DNS Servers:          [redacted]
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-01-18 20:10:05.
I've reset the firewall "outbound rules" as suggested in the help after the diagnostic test. This only allows me to enter the store but upon initiating log out iTunes locks. I've used the "netsh winsock reset" (as suggested here: https://discussions.apple.com/message/15905544#15905544) to no avail.
Any ideas are appreciated.

Thanks for the response. Following the instructions in that article produces the following information. Very close to what is described in the article but the names differ (IPv6 vs. IP) and a total of eight rather than 10 values. I can't see any LSP interfering with this . . .
I've updated my Norton AntiVirus without effect. Interestingly the firewall "inbound rules" shows one for iTunes even when the connectivity test fails. If I delete the existing and create a new rule it will work only until I try to log out the current user. Then the party is over.
Any other ideas?
Name
MSAFD Tcpip [TCP/IPv6]
Connectionless Service
No
Guarantees Delivery
Yes
Guarantees Sequencing
Yes
Maximum Address Size
28 bytes
Maximum Message Size
0 bytes
Message Oriented
No
Minimum Address Size
28 bytes
Pseudo Stream Oriented
No
Supports Broadcasting
No
Supports Connect Data
No
Supports Disconnect Data
No
Supports Encryption
No
Supports Expedited Data
Yes
Supports Graceful Closing
Yes
Supports Guaranteed Bandwidth
No
Supports Multicasting
No
Name
MSAFD Tcpip [UDP/IPv6]
Connectionless Service
Yes
Guarantees Delivery
No
Guarantees Sequencing
No
Maximum Address Size
28 bytes
Maximum Message Size
63.99 KB (65,527 bytes)
Message Oriented
Yes
Minimum Address Size
28 bytes
Pseudo Stream Oriented
No
Supports Broadcasting
Yes
Supports Connect Data
No
Supports Disconnect Data
No
Supports Encryption
No
Supports Expedited Data
No
Supports Graceful Closing
No
Supports Guaranteed Bandwidth
No
Supports Multicasting
Yes
Name
MSAFD Tcpip [TCP/IP]
Connectionless Service
No
Guarantees Delivery
Yes
Guarantees Sequencing
Yes
Maximum Address Size
16 bytes
Maximum Message Size
0 bytes
Message Oriented
No
Minimum Address Size
16 bytes
Pseudo Stream Oriented
No
Supports Broadcasting
No
Supports Connect Data
No
Supports Disconnect Data
No
Supports Encryption
No
Supports Expedited Data
Yes
Supports Graceful Closing
Yes
Supports Guaranteed Bandwidth
No
Supports Multicasting
No
Name
MSAFD Tcpip [UDP/IP]
Connectionless Service
Yes
Guarantees Delivery
No
Guarantees Sequencing
No
Maximum Address Size
16 bytes
Maximum Message Size
63.99 KB (65,527 bytes)
Message Oriented
Yes
Minimum Address Size
16 bytes
Pseudo Stream Oriented
No
Supports Broadcasting
Yes
Supports Connect Data
No
Supports Disconnect Data
No
Supports Encryption
No
Supports Expedited Data
No
Supports Graceful Closing
No
Supports Guaranteed Bandwidth
No
Supports Multicasting
Yes
Name
RSVP TCPv6 Service Provider
Connectionless Service
No
Guarantees Delivery
Yes
Guarantees Sequencing
Yes
Maximum Address Size
28 bytes
Maximum Message Size
0 bytes
Message Oriented
No
Minimum Address Size
28 bytes
Pseudo Stream Oriented
No
Supports Broadcasting
No
Supports Connect Data
No
Supports Disconnect Data
No
Supports Encryption
Yes
Supports Expedited Data
Yes
Supports Graceful Closing
Yes
Supports Guaranteed Bandwidth
No
Supports Multicasting
No
Name
RSVP TCP Service Provider
Connectionless Service
No
Guarantees Delivery
Yes
Guarantees Sequencing
Yes
Maximum Address Size
16 bytes
Maximum Message Size
0 bytes
Message Oriented
No
Minimum Address Size
16 bytes
Pseudo Stream Oriented
No
Supports Broadcasting
No
Supports Connect Data
No
Supports Disconnect Data
No
Supports Encryption
Yes
Supports Expedited Data
Yes
Supports Graceful Closing
Yes
Supports Guaranteed Bandwidth
No
Supports Multicasting
No
Name
RSVP UDPv6 Service Provider
Connectionless Service
Yes
Guarantees Delivery
No
Guarantees Sequencing
No
Maximum Address Size
28 bytes
Maximum Message Size
63.99 KB (65,527 bytes)
Message Oriented
Yes
Minimum Address Size
28 bytes
Pseudo Stream Oriented
No
Supports Broadcasting
Yes
Supports Connect Data
No
Supports Disconnect Data
No
Supports Encryption
Yes
Supports Expedited Data
No
Supports Graceful Closing
No
Supports Guaranteed Bandwidth
No
Supports Multicasting
Yes
Name
RSVP UDP Service Provider
Connectionless Service
Yes
Guarantees Delivery
No
Guarantees Sequencing
No
Maximum Address Size
16 bytes
Maximum Message Size
63.99 KB (65,527 bytes)
Message Oriented
Yes
Minimum Address Size
16 bytes
Pseudo Stream Oriented
No
Supports Broadcasting
Yes
Supports Connect Data
No
Supports Disconnect Data
No
Supports Encryption
Yes
Supports Expedited Data
No
Supports Graceful Closing
No
Supports Guaranteed Bandwidth
No
Supports Multicasting
Yes

ITunes locks up when trying to set up new iPod Touch

I just got a new computer that is 64-bit and runs on Windows 7...I downloaded iTunes today and set up an account and transfered purchased songs from my old iPod to my new computer. I plugged in my new 32g iPod touch and I am wanting to not register it. When I get to the screen that lets me name my iPod and check prefrences on what to sync I hit done and iTunes locks up. I have to go to task manager to shut it down. PLEASE HELP!!! I have had this iPod touch for a week and was waiting on new computer...got new computer but cant get iPod to work!!!

Yes, worth a try. It's probably worth doing a complete uninstall of all related programs too, prior to reinstalling iTunes. for instructions on that, see:
[Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]
Note ... at the time of me making this reply, the instructions in there aren't quite complete for 64-bit systems. After step 14 of *Verify iTunes and related components are completely uninstalled,* I'd also include the following two steps:
(14-1/3) Open the Common Files folder.
(14-2/3) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(There's a Common Files folder where Apple stuff is stashed in the program files folder as well as the Program files (x86) folder.)

Itunes locks up when trying ti sync ipad

When I try to sync my ipad and i phone, itunes freezes at the "checking for purchased items" point. Does it every time. Apple store in Charleston worked on it for 2 days and only temporarily fixed it. Any ideas?

Help! I have the same problem! I am running Windows XP SP3 and Itunes 8.0.2.20. I imported about a dozen cd's and then the imports started locking up the whole system. I had to power the pc off to get things running again. I have two cd drives installed and both fail. I tried disconnecting the network cable, and it still locked up. Any ideas??

Itunes freezing system when trying to import mp4 videos and/or photos

New system, re-installed Itunes 7.5 and imported library from backup USB drive. When I try to import a video/movie after converting it to MP4, Windows Vista freezes. Music syncs just fine, Podcast slow system down, but will sync. Photos will NOT sync, system locks also
Ipod Classic 160GB.
Intel Quad Core Q6600, 2.40 GHz, 3GB RAM, 1TB RAID 0 HD, NVIDIA GeForce 8600GT

the videos purchased from iTS don't allow any processing in any app..
read the Terms of Use of the iTunes Store..
no workaround..

Itunes locks up when trying to sync new 80gb iPod

I just bought a new iPod. And keep trying to sync it to my computer, but iTunes keeps locking up on me and there is no activity. It lets me start registration then the program freezes before I can submit. Sometimes it starts to sync files but then freezes. I let it stay that way for hours, then shut it off and find nothing updated.
What's the deal? My computer has 2 GB of ram, hundreds of GB of free space and a 3 ghz processor so I doubt it's hardware limitations

Yes, worth a try. It's probably worth doing a complete uninstall of all related programs too, prior to reinstalling iTunes. for instructions on that, see:
[Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]
Note ... at the time of me making this reply, the instructions in there aren't quite complete for 64-bit systems. After step 14 of *Verify iTunes and related components are completely uninstalled,* I'd also include the following two steps:
(14-1/3) Open the Common Files folder.
(14-2/3) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(There's a Common Files folder where Apple stuff is stashed in the program files folder as well as the Program files (x86) folder.)

ITunes shuts down when trying to import from CD

I have changed every setting and gone through every help file and uninstalled/reinstalled, etc and no matter what I do, when I try to import songs from a CD to iTunes, I get the message that iTunes has encountered an error and will be shut down at which point I have the option to send or not send the error report.
Why is this happening to me? I bought an iPod for my sister for a gift last night and loved it so much I went out and bought one for myself today and now I'm a little upset the only songs I can put on them are ones I buy from the iTunes music store

hiya!
just checking ... is that a dual core or dual processor PC?
iTunes for Windows quits unexpectedly importing CDs on a dual-processor or dual-core computer
love, b

Itunes reboot computer when trying to import music

I had to redo my os on my computer which is a Dell Dimension 4600. After getting my information back on the system and installing itunes I try to import my music and it reboots my system after a few seconds of importing. There isn't any blue screen or anything. I thought maybe it was version 10 causing the issue so I dropped down to a earlier version of 9 and when itunes opens its fine...however when I go to file and import folder, after a few seconds the computer reboots. Please help!

Hmmm ... let's try heading back to Dell, plugging in your Service tag in the following page (don't tell me what the service tag is):
http://support.dell.com/support/downloads/index.aspx
... and updating with the rest of the updates available for you there. (Identifying your model via the service tag will just display the updates relevant to your particular configuration, so it'll cut down on any scope for confusion.)
Were there any additional updates available for you? If so, and if you update, does that help with the rebooting behavior?

My iTunes locks up when trying to acesss iTunes on startup

When I start itunes it wants to connect to the itune store but locks up and wont do anything. I can not get it to connect to ipad, iphone or download music I have bought.

When I start itunes it wants to connect to the itune store but locks up and wont do anything. I can not get it to connect to ipad, iphone or download music I have bought.

ITunes locking up when trying to play videos

Every time I try and play a movie in iTunes it locks up and freezes my computer. Any ideas why this might be happening? I have 384 mb of RAM and am using Windows XP this seems like it should be sufficiant according to apple's requirements. Please Help!

What's the clock speed on your Vaio's processor? According to what little I can find on that model's specs, it may be only 1.13 GHz, while to play videos reliably in iTunes requires a processor speed of 1.5GHz or better.

I get an error when trying to import MP3 files in iTunes?

When I try to import mp3 files into iTunes (version 6), I get an error message of:
The file "song file name" can not be imported An unknown error has occurred (-50).
I have already imported these files into iTnes on my old computer, but run into this problem with my new laptop. I downloaded a new version of iTunes just like I installed all my new programs on this new laptop.
For some reason, I run into this problem when trying to import any mp3 files (as mentioned, even mp3 files that I successfully imported into iTunes previously).
(I've tried a complete removal and re-install, but that didn't help)
Anyone know why I'm getting this error message and how to correct things?
Thanks in advance for any help !!!

C:\DOCUME~1\Mark\LOCALS~1\Temp\WERe357.dir00\iTunes.exe.mdmp
C:\DOCUME~1\Mark\LOCALS~1\Temp\WERe357.dir00\appcompat.txt
those are the files that are sent as an error report... i dont know what the problem is! this is starting to get me mad! I need my music! some1 help plz.
I cant load that one folder, what could be the problem? I've loaded another folder similar to this one but it was alot smaller and everything worked out fine, but for my big one its messing up.

Error message when trying to import CD into itunes

Error message when trying to import CD into itunes. "Error occured while converting the file 'name of song' The required disk coannot be found"

Hi Grigsby9,
Thanks for using the Apple Support Communities. This error usually appears when your iTunes Media folder location is incorrectly configured in your iTunes Advanced preferences. Let’s check these preferences to makes sure that iTunes is point to a folder that exists:
Locate and organize your iTunes files - Apple Support
http://support.apple.com/en-us/ht1391
Find and change the iTunes Media folder location
You can change the iTunes Media folder location to share music between accounts on the same computer.
1.Mac OS X: Choose iTunes > Preferences.
Windows: Choose Edit > Preferences.
2. Click the Advanced pane.
- Matt M.

TS1717 iTunes freezes when trying to import a CD

Please help!
My iTunes freezes when trying to import a CD
This also happens in safe mode
My driver is up to date

We had the same issue. Backtracking, it turned out that it began after our techie updated our home network - for whatever reason, the main computer no longer holds the LAN settings properly after being restarted.
It's an easy fix (until he gets back from the west coast and can fix it permanently): after I boot the computer each day, I open IE, go to "tools" - "internet options" - "connections" - "LAN settings" - check "automatically detect" and uncheck "use proxy server."
Once I do that, CDDB comes up wonderfully and imports all the data I need.
Rebecca

When trying to import bought CD's (10yr old) to ITunes, it recognizes the album and the tracks, but when importing I get the error message ' Error occurred while converting 'songname' file. The required disk cannot be found

Seems also that the majority of CD's that have these problems are Warner Music published (I have roughly 20 that display the same problem)

Windows and iTunes 10.
Had this problem "Error importing file .... songname .... iTunes cannot locate the required file" when trying to import a CD today.
My library is on an external USB hard drive. iTunes from time to time not only loses its own library file, but also confuses windows into thinking that the library files do not exist.
So the fix where you re-tell iTunes where to find its own media file (using the preferences menu hidden behind some opaque icon for reasons that pass rational understanding) fails, and when you try to find the file using windows explorer, windows possibly confused by apple "helper" files, or possibly lost in a delusion of its own, also thinks there are no files in the music directory. This despite usage stats on the disk still clearly showing that a lot of space is being used up by files that "aren't there".
The fix for this windows user is close everything down. Reboot, restart iTunes and presto it as if iTunes's / Window's temporary amnesia never happened.
Last time I "lost" the library was when I did the "upgrade" to iTunes 10. I wrongly put this down to a pathetic upgrade utility. I now realise that iTunes/Windows just loses this key element of the plot from time to time, screwing up windows when it does so.
Astonished how flaky this widely used and let's face it hardly brand new software combination is.
Now I don't know if this spectacularly unhelpful performance is Apple's fault or Microsoft's or both, so I'm not going to bother apportioning my contempt. Shame on both your houses for needless worry that I'd have to re-rate and re-sort everything from a virgin set of file back ups yet again.

ITunes (10.5.2.11) locks up when trying to download from iTunes U site Madingley Lectures.

iTunes (10.5.2.11) locks up when trying to download from iTunes U site Madingley Lectures. The problem is repeatable on two different PCs running the same version of iTunes. I never previously had problems downloading presentations from this site. Any ideas?
Both PCs are running Windows 7 fully up to date with patches.
Paul

Duncan,
I successfully downloaded the latest edition by going to the Store area. It took around 10 minutes. iTunes behaved fine and indicated the progress of the download.
However when I try to download another lecture via the iTunes U option within iTunes, the software freezes.
There is no progress bar and I can't change focus within iTunes. The only option I have is to kill the process from the Task Manager.
The lockup occurs almost immediately after I click on the Get button.
In previous months the downloads worked fine.
Thanks for your assistance

Itunes locks up when trying to import CD

Similar Messages

Maybe you are looking for