ITunes logging in problem
I have downloaded iTunes 7 on my Intel Macbook. I want to get all the album artwork for a lot of my songs. Firstly, it seems very stupid that I have to have an iTunes account to do this- I buy my music from a different store. The iTunes store works, until I try to login or create an account. It says "iTunes could not connect to the iTunes Store. An unknown error occurred (-9813)." Below this it says "Make sure your network connection is active and try again". Obviously my network connection is active! This problem seems only to occur on my computer- not on any other ones. Ok, it's not the end of the world for me because I don't buy my music there, but if I did...
Thanks to anyone who can help
PS. I have tried logging in with a friend's account and that didn't work either, so the problem isn't just with creating a new account, also with logging in. The friend's account works fine on their computer.
My girlfriend has the same problem with her iBook G4 on the Uni network - you can browse the store all you want, but you can't log in or anything.
It's just her computer with this problem, since my Windows XP laptop works with iTunes perfectly fine. I'd really like to know if there's a solution to this, since I can't simply give her songs I've purchased without burning them to CD and then re-ripping the songs. *****.
Similar Messages
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Why is the genius pass different from the itunes log in
why is the genius pass different from the itunes log in?
Sorry, but what "genius pass" are you referring to? What exactly is happening for you, or what is the nature of the problem you're experiencing?
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I have received an iTunes log in app asking me to log in and that my password will be sent in clear, I suspect this is a scam. Am I correct
I googled your message and found a thread where someone had this odd problem. They solved it by unplugging their router, waiting a minute and plugging it back in. They said this completely solved getting this message.
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This problem only started after installing ios 7.0.2 on 3 Aug 2013. The iPad must now be switched off before closing the magnetic cover or the system freezes displaying the Apple logo. I think the lock up occures as the cover is closed as the iPad was quite warm when I returned to use it about 2 hours later. The battery was fully charged just prior to the upgrade, but, after a system reset to get the iPad running again, I found the previously full battery down to abt. 20%. I have tried turning the (auto) "Lock / Unlock" off but closing and re opening the cover still reveals a black screen with the Apple logo, and the need to reset. I restored the iPad through iTunes but the problem still remains........any ideas any one.........APPLE ???
Thank you for your perseverence.
Yes I am the first and only owner/user of this iPad.
No the iPad has never been jailbroken (or dropped, knocked, dunked or sat on)
1) All Contents and Settings erased as per: http://support.apple.com/kb/ht2110
- Problem still exists -
2) All Contents and Settings erased as per: http://support.apple.com/kb/HT5661
- Problem still exists -
Both of the above was conducted on a clean install with no backups restored.
The problem ocurred immediately after the iOS 7.0.2 upgrade. I have used the iPad every day since I got it shortly after version 2 came out and it had performed flawlessly right up to this upgrade. The upgrade was done wirelessly and the battery was fully charged. The iPad was disconnected from the charger before the start of the upgrade and no problems were encountered during the upgrade. I closed the cover on completion and that appears to be when the problem started. All subsiquent restores have been through iTunes 11.1.1.11 with no reported problems.
Do you understand any of this log: awdd-2013-10-07-175148-3.consolidated.consolidated.metriclog
timestamp: 1381164357533
crashReporterKey: "25b9188155d70bb74c36db120acdf9410f599595"
isAnonymous: true
deviceConfigId: 280
investigationId: 0
model: "iPad2,1"
softwareBuild: "11A501"
firmwareVersion: "iBoot-1940.1.75"
buildtype: "User"
metriclogs {
triggerTime: 1381164347490
triggerId: 720897
profileId: 280015
bluetoothPowerState {
timestamp: 1381164347480
powerState: true
metriclogs {
triggerTime: 1381164434065
triggerId: 720897
profileId: 280015
bluetoothPowerState {
timestamp: 1381164434054
powerState: true
metriclogs {
triggerTime: 1381164515981
triggerId: 720897
profileId: 280015
bluetoothPowerState {
timestamp: 1381164515961
powerState: true
or this logged as: ResetCounter-2013-10-07-174833.plist
Incident Identifier: AE73A10A-988A-4B53-B4A6-C57D2BCF1624
CrashReporter Key: 25b9188155d70bb74c36db120acdf9410f599595
Date: 2013-10-07 17:48:33 +0100
Reset count: 1
Boot failure count: 0
Boot faults:
Boot stage: 0
Boot app: 2681261667
Both were retrieved from the iPad; Settings > About > Diagnostics and Usage > Diagnostic and Usage Data
I have also retrieved log: "2013-10-07-174832.panic.plist", but it is quite long. I expect these logs will mean something to someone at Apple. -
I bought a song in ITUNES and had problem downloading it. I contacted support and they downloaded the song for me. Now when I try to play the song, I get a message saying my computer isn't authorized to play it. I try reauthorizing but that doesn't work, just keep getting the same message. Can anyone help?
Hello
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Best of luck,
Mario -
When I download and install iTunes it looks it does it, but then it never starts, instead gives an error report and says iTunes encountered some problem and has to close
i don't know how they solved it, i'm having the same problem on Windows XP
EventType : BEX
P1 : iTunes.exe
P2 : 10.7.0.21
P3 : 504d85d9
P4 : unknown
P5 : 0.0.0.0
P6 : 00000000
P7 : 08920740
P8 : c0000005
P9 : 00000008 -
ITunes "encountered a problem and needs to close" error
hey guys and gals, i really need help. i've been trying to fix my iTunes software for months now. Without further ado, here's what happened:
installed itunes
deleted quicktime accidently
installed quicktime
installed itunes
itunes still doesn't work
installed and reinstalled multiple times from both the c.d. and itunes.com
Therefore, when i attempt to open my itunes program, the dialoge box stating, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Send error report, dont send."
the details of the error report are:
"information regarding the condition of iTunes when the problem occured; the operating system version and computer hardware in use; your digital product id, which could be used to identify your license; and internet protocol(ip) address of your computer.
we do not intentionally collect your files, name, address, email address or any other form of personally identifiable information. however, the error report could contain coustomer- specific information such as data from open files. while this information could potentially be used to determine your idenity, if present, it will not be used. the data that we collected will only be used to fix the problem. if more information is available, we will tell you when you report the problem. this error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes."
for the love of god, help me. i really wanna get my itunes working.(i have no antivirus software, such as mcaffee or norton, etc)
i really appreciate it
-kevin spankygreat, but when i did this, the agreement popped up and disappeared as soon as it came up, before i could press anything.
yuck. that's consistent with a malware infestation problem that has been causing error-less itunes launch failures since late October. but there's another couple of main possibilities that we have to check on for these "error-less" launch failures. let's try to firm up the diagnosis a bit.
first let's make an observation.
reboot your PC. open Task Manager to the Processes Tab. now try to launch itunes again.
does an itunes.exe process appear in Task Manager? if so, does it persist in there, or disappear after a few seconds?
if itunes.exe persists in Task Manager
do you have Norton Internet Security 2005? if so, first see:
iTunes 6 won't open on a Windows computer if firewall software is not up-to-date
... but if no joy with that, try the trusty Lorraine M technique:
Lorraine M: NIS/itunes problem rectified
... but if you don't have NIS 2005 (or symptoms persist), check up on this possibility:
iTunes for Windows doesn't open after upgrading
if itunes.exe doesn't appear in Task Manager (or disappears after a few seconds)
then we have to check up on the malware possibilities.
(this is not a cure, it's a final diagnostic.) use MSCONFIG to get iTunes launching again:
Using MSCONFIG to troubleshoot conflicts in Windows
after the selective startups, don't launchother applications prior to opening itunes. (this has been known to re-trigger the launch suppression.)
post back with a list of the Startup items that you needed to disable in order for itunes to launch again. exact spelling and capitalisation please.
love, b -
My wife and i share the same itunes account but we have separate libaries , can i set her up her own itunes log in to free up my icloud memory.
Hi tomgoggs,
iTunes purchases do not count against your iCloud memory space. See this article for what iCloud is used to store -
iCloud: iCloud storage plan overview
If you are having an issue with iCloud memory being full, you may want to use the steps in this article to help -
Manage your iCloud storage
Thanks for using Apple Support Communities.
Best,
Brett L -
i have a ipod touch and i got it for christmas with an iTunes card .the problem is that i downloaded videos and now it said that there is not enough space and i only downloaded 8 and now 5 don't download how do i erase them.can get my money back
Whatever you read about iTunes is wrong unless you're actually referring to feature movies, not videos. Videos, apps, music and iBooks you can re-download:
http://support.apple.com/kb/ht2519
Download to your computer and then sync to your iPod touch whatever will fit.
And no, I can't say with certainty that they won't give you a refund, but it's unlikely. The most probable outcome, if you do indeed mean movies, not TV shows or other videos, is that they would set up an additional download. For other content they'll probably just direct you to the same instructions on re-downloading I just posted. -
Hi,
There was ios 4.1 in my iphone3gs.i have tried to update it through itunes but there is a problem.After installation through itunes,there is problem that it is not activating my iphone and shows a message that your iphone could not be activated because the activation server is temporarily unavailable,try connecting your iphone to itunes to activate it,or try again in a couple of minutes.i tried many times but it again shows the same message,
after installation,when i connect my iphone to itunes it shows a message that we are unable to activate your iphone at this time please try again or contact customer care.please reply me urgently to resolve this problem.That is usually a symptom thet the phone was hacked or jailbroken. Was it?
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my iphone 4 will no longer connect to my Itunes since 7.1.1 update, itunes has latest update as well followed help which involved using mobile device properties no good re installed itunes still same problem iphone is showing up on pc as connected but itunes unable to see it
any Ideas cheersTry holding the power and home button untill the apple symbol appears and let it reboot, if that does not work Try a DFU restore https://discussions.apple.com/thread/5269891
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Does anyone share my problem with atv3 I can play films through iTunes without any problems. When I start playing music using the remote app on my iPhone 3GS after around 5 tracks in it just stops playing and seems to lose my connection. Hoping this is human error on my part?
I think this is probably a sign that your network could be better than it is.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. -
My IPOD Classic Video 5. Gen. showed videos, but now it does no longer show them, instead i see a black picture on my IPOD and it doesn`t work. I have to restart it every time, i try it. i restore the software with itunes, but the problem still exists.
The Videos are showed up front 4 months, but now they are no longer to be seen. When you star a video first the hard drive starts, but then it stops and hangs up. I have to restart it, starting with the apple logo....Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc. -
I tried changing my password, and it changed to one that wasnt it, and i dont know it. So i tried it too many times and now its saying it is disabled, connect to itunes. but a problem is that my power button on top is broken. how to i fix it?
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Clearly something is blocking the main user(administrator) from opening the iTunes programme and I cannot find a solution.
Many thanks for your reply. Yes I carried out the suggested procedure in safe mode , which did not resolve the issue and so this is what led me to set up a second User account. iTunes opened without problem in this second account and so I looked at the User-specific troubleshooting but I just could not locate the iTunes Preference files no matter how much searching I did.
I also tried uninstalling and re-installing but the problem persists. Would be very grateful for any further advice.
ollie66 Gorran Haven, Cornwall, England.
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