ITunes login errors

Most every time I try to login to iTunes I get an error message # -9808.  It says there was "an error in the iTunes store.  Please try again later."  Any ideas as to what is going on or how I can login successfully?

First, see whether anything in these discussions helps:
An unknown error occurred (5002) in Shopping Cart
itunes store error 5002
Unknown error 5002
If not, see below.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Similar Messages

  • Apple TV Take 2 iTunes login error

    Hi everyone,
    I am having problems logging in to my iTunes account (my aol map). Any thought/suggestions.
    I get this error...
    The Apple ID you entered couldn't be found or your password was incorrect. Please try again.
    After trying again I get this error message...
    You password has been incorrectly entered. AOL members, please call (888) 265-8004 to check the status of your account.
    Thank you,
    Michael
    Message was edited by: mike0916
    Message was edited by: mike0916

    Thanks for the correction.
    Message from Apple support in response to my login problem:
    +*Dear Michael,*+
    +*I apologize that you encountered this issue with Being unable to sign-in to your*+
    +*account as mentioned in you email to apple. I definitely understand how this*+
    +*could be a bit of an inconvenience. However apple is currently working toward a*+
    +*resolution for the issue you have reported. You will receive an email after the*+
    +*matter has been investigated and further information is available.*+
    +*Thank you for your patience. Apple wants your iTunes experience to be as*+
    +*enjoyable as possible.*+
    Sincerely,
    Reggie
    +*iTunes Customer Support*+
    So, I rented a movie from using iTunes instead of appletv. Then, later I went forward with changing my Apple ID from [email protected] to just username. Logged back in to iTunes deauthorized then reauthorized. Went to my apple tv and logged in with my new apple id. Finally, I tried playing my rented movie. Well, I got this error message "your apple tv is not authorized to play this content". Any thoughts/suggestions/. Thank you.
    mz

  • Itunes login error, then downloading same thing twice!

    Yesterday I had trouble logging into itunes store - apparently many others did as well, look at the online community comments from last night. I tried to buy 2 or 3 times, then suddenly 2 were downloading.  How do I make sure I wasn't charged 2x?  Who in itunes do I connect with?

    Click here and fill out the form for assistance.
    (39423)

  • Can not sign into itunes get error code 5002

    I was able to sign into iTunes, but when attempting to download a song I received error code 5002 and to try back later. Now I Can not sign into ITunes at all and am still getting the code 5002. I've changed my credit card info via store.apple.com but this did not fix the problem. ran diagnostic check and everything is fine. Is this a problem on their end?

    I fixed this error for my daughter after a while by working out that the address in her login profile was a different country from the iTunes and App store that she was logging into...
    I also blogged about it to try to help others as this took out a good 6 hours of my Christmas evening trying to set up my kid's MBP.
    http://blog.adaptovate.com/2014/12/fixed-itunes-5002-error-and-unknown.html
    Doug

  • TS1368 When I try to make a purchase at the App Store or iBook Store or iTunes an error message tells me my account is not valid at the UK store. I live in Canada so how did I get to be connected to the UK and how can I get back to Canada?

    When I try to make a purchase at the App Store or iBook store or at iTunes an error message tells me my account is not valid for the UK store. I've no idea how I got connected there and I'd like help getting back to Canada where I live. Any suggestions?

    Change App Store
    1. Tap "Settings"
    2. Tap "iTunes & App Stores"
    3.Tap "View Apple ID"
    4. Enter your user name and password.
    5. Tap "Country/Region."
    6. Tap "Change Country/Region"
    7. Select the region where you are located.
    8. Tap "Done".

  • Cant open itunes. get error message 7 followed by error message windows error 127.     i have redownloaded new updates with luck.   window xp

    cant open itunes. get error message 7 followed by error message windows error 127.     i have redownloaded new updates with luck.   window xp

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • ITunes Installation Error Message?

    I recently had to install an update for iTunes. After the update was installed, I was promted by an error message that "iTunes was not installed correctly", and that I needed to reinstall iTunes. Once I completed the process of uninstalling iTunes, I began to reinstall iTunes. After the reinstallation process, I was then prompted by another error message that had said, "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126)." I have continued to receive this error prompt every time that I have attempted to reinstall iTunes. I have even followed troublshooting procedures on this Apple Support page: http://support.apple.com/kb/HT1926  and still have not had any luck. Is there anyone that can help me with this please?

    Hello there, John.
    The following Knowledge Base article addresses the very issue you're describing:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?

    Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?

    Try the troubleshooting for that error code on this page : iTunes: Advanced iTunes Store troubleshooting - Apple Support (search for '8003' on the page, it's just below half-way down)

  • Why does a Login Error occur: "AFP Client wants to use Keychain Login"?

    I have three people in my house with separate logins. We are currently using two desktop G4s which are networked via 1000 Base T. When the users login to one of the Macs, they must enter their passwords twice. Once for the AppleShare login and then a second time for the KeyChain Login.
    If I attempt to unify the passwords, which are exactly the same, I will get a login error: "AFP Client wants to use Keychain Login". At this point, a dialogue box will appear looking for a password, but not accepting any kind of text at all. All I can do is reset the Mac, go into my admin login and remove the login.keychain file from the local Library folder to get back into the User account.
    In my attempts to fix this, I have removed every preference file with the word "login" in it and re-logged in without success. I have also used the Keychain Access software to administer Keychain First Aid without success. Finally, I have deleted the keychain login in Keychain Access without success. I have done all of these separately and together without success.
    This is only happening on one Mac. The Mac that has no files on it. All working files are stored on the other Mac and it does not have the same problem at all.
    This is not a huge problem, but it is annoying. I would appreciate it if anybody knows anything about this and could shine some light on the situation.

    Sorry about the delay from your last reply. I have been busy with work and studying for a licensing exam.
    Anyway I tried the AppleJack Utility you suggested. It looked like it tidied up some things. But as for my particular issue, it did absolutely nothing.
    Interestingly enough, you know when you aren't looking for something and that something just happens by accident? When I logged in the other day, I typed in the first login. The second dialogue came up immediately and I hit the cancel button instead of the OK button. When I was passed on to the Finder, the second login dialogue came up again. I typed in the password this time and checked the checkbox. When I relogged in, the problem vanished. I only waited this long to let you know to make sure the problem is gone and it is. I wish I would have thought of selecting the cancel button before. Sometimes solutions are simple like this one.
    Thanks for your help.

  • ITunes Wont Open on my IPAD 4.Apps requires iTunes login

    iTunes Wont Open on my IPAD 4.Apps requires iTunes login to run the apps and many apps are crashing without iTunes login.
    Please help me out i can log in to my itunes account on my windows PC.But cant open it on my Ipad4
    Need help
    Thanks in Advance

    Awesomeness!
    Search your hard drive for a file containing ITL in it. That is the file extension for the itunes database file. You might need to set Win Explorer options to show NOT hide file extensions.
    Once you are sure you know where that file is, press AND HOLD the shift key while starting itunes. Keep holding the shift key until you see a question about choosing or creating a library. Choose the ITL file you found during your search.
    Is this on a Vaio?

  • Service 'Apple Mobile Device' (Apple Mobile Device) failed to start.  Verify that you have sufficient privileges to start system services. and 'iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 193)

    Hi!
    So i think i closed the wrong service at some point a few weeks back (apple mobile device) but iTunes remained working after that for another week. I then updated iTunes and i get the same  "Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start.  Verify that you have sufficient privileges to start system services." every time. If i click ignore, just so i can access iTunes with out syncing my iPod (touch 2nd gen) i then get 'iTunes was not installed correctly. Please re-install iTunes. Error 7 (Windows error 193)" when it has all installed. I don't understand what the problem is anymore as I have looked at other questions on the apple website, carried out the advice and it hasn't work. Any of them.
    Tings I have done:
    - Wiped all iTunes and Apple data from my computer (if you search for 'iTunes' or 'Apple' nothing comes up apart from applets from system code.
    - Attached iPod before iTunes install and updated drivers.
    - Installed iTunes as 'Run as administrator'
    - Uninstalled and re-installed the software nearly 20 times now and rebooted the computer in between everytime.
    Please someone help because i really need to get music on my ipod and i enjoy the ease of use of iTunes compared to spotify or Windows Media Player.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    Regarding AMDS failures there is a hint in another thread that disabling the Windows Firewall before attempting to reinstall may help, otherwise take a look at the steps outlined in this post. Re: Can't install iTunes 12.1 on Windows 7 64-bit. I know they look a little daunting, but the process of generating the logs themselves isn't that hard to do. Extracting useful information from them is still a challenge but maybe something will leap out. If you want to post the log for the failed components for me to have a look at here or in the other thread please edit out any personal information, particularly your email address, first.
    tt2

  • I am trying to install itunes on my pc again but keep getting an error that says'apple application support was not found. try reinstalling itunes.' error 2

    I am trying to install itunes on my pc again but keep getting an error that says'apple application support was not found. try reinstalling itunes.' error 2.
    We have had itunes on this pc for 2 years and recently it wouldn't open and another error message kept popping up saying it couldn't open because MSVCR80.dll was missing. I have unistalled the apple programs and tried reinstalling several times but to no avail. Hopefully my music library is not gone. Any Ideas out there?

    With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
    Does it install properly for you?
    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • Updating iTunes with error message "this application has failed to start because MSVCR80.dll was not found"?

    After updating iTunes, has anyone got the message "this application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem." message and "iTunes was not installed correctly. Please re-install iTunes. Error 7 (Windows error 126)"?  I've tried everything from un-installing and re-installing iTunes to deleting the SC Info. Any help would be greatly appreciated

    Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
    (99840)

  • I get an itunes.exec error and can't open itunes

    I cannot open itunes because I get an itunes.exec error each time.  How do I correct this?
    Boognutly

    What's the precise text of that error message, please? (There's a few different ones I can think of that you might be getting.)

  • After an iTunes update failed to install iTunes won't open and I get lthe folloowing error messages.  Program can't start because MSVCR80.dll is missing, and iTunes not installed correctly. please reinstall iTunes. Error 7( windows errpr 126)

    After an iTunes update failed to install, iTunes won't open and I get the following two windows.  Program can't start because MSVCR80.dll is missing from your computer, and iTunes not installed correctly. Please reinstall iTunes. Error 7 (windows error 126)  When I reinstall I get the same messages and ITunes won't open.

    Click here and follow the instructions.
    (98815)

Maybe you are looking for

  • Using a US Macbook in the UK

    I'm looking to get a Macbook but am wondering if it will also work in the UK by way of a simple plug socket converter? Will voltage be an issue and will the warranty be affected? Any and all advice welcome Thanks!

  • File transport on business service

    We have a messaging flow in OSB 10gR3 that read a message from a JMS queue and puts the file in an directory on an IBM AIX platform. There have been some problems with the OSB not able to rename the files from example.xml.a to example.xml due to the

  • Curve 8900 won't view surveilence cameras correctly

    Hi! I am a locksmith with Carl's Lock Shop in Co. Spgs, CO. We view a particular web site with our shop cameras in order to sell our services... The web site is www.videoalert.net You will automatically be re-directed to thier mobile site... should s

  • Changing ListenPort on Weblogic6 error

    I have changed the listenPort for weblogic6 and I'm getting an error. Below are my server properties in the config.xml file: <Server HelpPageURL="/weblogic/javelin/public_html/docs51/adminhelp/" HttpdEnabled="true" IdlePeriodsUntilTimeout="65534" JDB

  • Pls help me in deploying SERVLET

    hi folks!!!!!!!!!!! m new to the j2ee platform & trying to run SERVLET on tomcat 5. guys help me as i have tried all tthe ways after reading the book CORE SERVLETS & JSP SE NARTY HALL . but still can not run the servlet the error is 404 on the servle