ITunes login/password/purchase error 9813

Any resolution on this please Apple?

Just to add another voice - I'm also having this problem. Had it with iTunes 9 and then upgraded to the latest version and still have the problem.

Similar Messages

  • Cannot connect to iTunes Store. Unknown error -9813

    Doers anyone know what this means when I try to connect to the iTunes store?
    I have a PC with windows as well and can cnnect to my itunes store from windows with no issues, but on this Mac, i have never been able to connect to the itune store as I get the above error. I have full access to internet.
    Is this a firewall issue or something in my system tat is stopping it from login in to the iTunes store?
    Hlelp is much appreciated.

    It means 'cert chain not verified by root', I'm guessing it's something to do with the security certificate the iTMS uses. A first step might be verifying/resetting your keychain. Have a look here for more information on Keychain First Aid.
    It could be a firewall issue, but from memory, the built-in firewall that ships with Mac OS has the relevant port open by default. Have you got a third-party firewall? If so, throw caution to the wind briefly and turn it off, then try connecting to the iTMS. If this works, have a look at the vendor's website and see if they have instructions on how to configure your firewall to allow access to the Store. Also, according to an Apple article, if you've recently switched ISPs without installing new network software, that might be the problem, in which case contact your ISP to see if they can help.
    Good luck!

  • ITunes - check for purchases, error -206 as a result?

    I just recently bought a 3G iPhone and then bought a nice application straight from the iPhone. It refused to download the app and instead stated something like "application is not downloadable" and advised me to use iTunes App Store instead. In iTunes (version 7.7, by the way) I'm trying to check for my purchases (and download some stuff as well), everything's ok for 5 seconds, after which an error message is displayed, saying "Unable to check for purchases. An unknown error occurred (-206)".
    This reminds me of Windows 98.

    I have exactly the same problem with the same Keith Urban album and contacted Apple support who is investigating. I'll keep you posted once resolved.

  • Same itunes login and purchases, different computer...

    the computer i had about 2 months ago was the one i downloaded itunes onto and originally bought songs on, but as the old computer just died, i had to get a new computer, which is the one i am now using. i downloaded itunes on here and had a few of my purchased songs on my ipod shuffle so i transferred them to the library. i couldnt keep any of the files on my old computer because i couldnt access them, how can i get my purchased songs back to the library i am Now using. i have the correct email and login so surely this is possible. if not, can i get a refund for the purchased songs i no longer have?

    It is your responsibility to keep up with your purchases. You should always back up info/music/pics to an external sources as hard drives can and do fail.
    "can i get a refund for the purchased songs i no longer have?"
    No.
    From the terms of service of itunes:
    "PRODUCTS CAN ONLY BE DOWNLOADED ONCE; AFTER BEING DOWNLOADED, THEY CANNOT BE REPLACED IF LOST FOR ANY REASON. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM"

  • ITunes Error - Itunes Store not available error -9813

    Does anyone know what this means.
    I have tried downloading the new Software for my Iphone 3g, this had downloaded and iphone was in the process of backing up/Synching.
    For some reason this stopped and now i cant get into my iphone, it just has te itunes screen on the phone.
    Anybody Help.......

    Are you using Custom claim provider??
    If you are then try this:
    http://social.technet.microsoft.com/Forums/sharepoint/en-US/120ab535-63d2-4205-a51f-1987e9c0cf79/sharepoint-fba-the-content-type-texthtml-charsetutf8-of-the-response-message-does-not-match-the
    http://www.chapmanconsulting.ca/post/2010/04/23/The-Case-of-the-Failing-SharePoint-2010-FBA-Configuration.aspx
    #RoHsTr

  • How do I fix itunes error -9813

    Trying to connect to itunes though unable with error -9813 popping up.

    There's some troubleshooting info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • ITunes accepts password for initial login but not for Match, account information or automatic downloads

    Hello all,
    I have an iMac with 2.0 Ghz core duo running Snow Leopard 10.6.8 and the latest iTunes 10.5.1.  iTunes will accept my initial login for purchases and access to the iTunes Store.  But if I attempt to access my account information, enable automatic downloads or iTunes Match, I get a login window that states, "Sign in required."  I enter in the correct password but iTunes does not allow me further access.  It just keeps giving me the same login window over and over.  It does not state that I have entered in the wrong password.
    I have attempted a few remedies, all without success:
    1.  Preferences>advanced>reset warnings and reset cache then restart.
    2.  User>library>preferences.  Placed plist preferences for iTunes in trash, then emptied trash.  Restart.
    3.  Reset password.
    4.  Trashed iTunes application, emptied trash.  Downloaded new copy of iTunes 10.5.1.  Restart.
    5.  Delete SC folder and restart computer.
    None of these attempts have fixed the problem.  I run the same software on my MacBook with a 2.4 GHz Core 2 Duo and I have full access without any problems on that computer.  The only problem is with the older iMac.
    Any tips or solutions would be most appreciated.
    Thanks.

    Well, no I haven't heard from Apple yet. But I'm slightly embarrassed. When I was told there was no way I could combine accounts, the friendly Apple lady suggested I change the ID on the old account to be similar to my new ID. I did that (and promptly forgot about it). Until just now. Once again, I'm able to update my Apps, but it's still annoying you can't combine accounts.
    More than slightly embarrassed,
    Chris

  • I have songs in my iTunes that were purchased under an old ID (an email that no longer exists). I forgot the password so when I try to retrieve it, it is sent to the old email which no longer exists, so I can't retrieve it so I can't play/transfer songs

    I have songs in my iTunes that were purchased under an old ID (an email that no longer exists). I forgot the password so when I try to retrieve it, it is sent to the old email which no longer exists, so I can't retrieve it so I can't play/transfer those songs...what can I do?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (122986)

  • TS1292 I bought a 4 pack of $25 Itunes gift cards and only 2 will activate.  For the second two it just keeps asking for my login. No error message just keeps repeating the login

    I bought a 4 pack of $25 Itunes gift cards and only 2 will activate.  For the second two it just keeps asking for my login. No error message just keeps repeating the login.  Is there any way to fix this or did I just lose $50

    Report this here:
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • TS1368 I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

    I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

    I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

  • Upgraded to itunes 8.0 - Purchased Songs now wont play - no error message.

    Upgraded to itunes 8.0 - Purchased Songs now wont play - no error message.

    You are in that awful authorization loop.
    Here are some steps to try.
    1. Deauthorize, then reauthorize your PC - it might be using multiple authorizations and this article shows you how to fix that.
    http://support.apple.com/kb/HT1206
    And make sure you authorize for all iTS accounts, even that old one from 3 years ago you may have forgotten about.
    2. Delete the SC Info folder. The entire folder, not just the file. It will get rebuilt the next time you start iTunes. Don't forget to restart your PC, as the article says.
    http://support.apple.com/kb/TS1389
    3. Get a free single of the week, which has the latest DRM on it, and play a few seconds of it. Sometimes the latest song of the week fixes everything.
    And if that doesn't work, contact iTS support from this page - use the Contact Us button.
    They will tell you to do the same things; reply back to their canned response.
    http://www.apple.com/support/itunes/store/songs/

  • Everytime I try to download a song purchase from itunes I get the error message. 'Unable to Download Song' could not be downloaded at this time. I cannot even sync with itunes on the PC.

    Hi guys,
    I need some everytime I try to download a song purchase from itunes I get the error message. 'Unable to Download Song' could not be downloaded at this time. I cannot even sync with itunes on the PC.
    Kind regards
    Ian

    One correction, from the icloud I was not able to listed to the entire song.  So when you purchased the song if it wasn't downloaded to your library, chances are you have lost your opportunity to listen to it.

  • HT201210 I have an old i phone 3G and do not know the password for it. trying to restore it from itunes but keep getting error code 1015, any help on how to get passed this please?

    I have an old i phone 3G and do not know the password for it. trying to restore it from itunes so my daughter can use it as an ipod but keep getting error code 1015, any help on how to get passed this please?

    Hi ratcat14!
    I have an article that can help you troubleshoot this issue:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • TS3297 I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont ne

    I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont need it and i want to report a problem for this issue and able to get update my apps

    Welcome to the Apple Community.
    Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

  • HT1918 I purchased Iphone in London. Then i shifted to India after 1 yr and now i want to change the account info. But when i tried to change the credit card details in itunes, i get an error message that this card is not valid in UK.

    I purchased iphone in London one year back. Then i shifted to India recently. Now when i want to change my credit card detail in itunes, i get an error message that This card is not valid in UK. But i am no more in UK now. In the same page i edited my address but itunes does not change that details showing the above error message.

    So you are trying to change the account from India to the Uk right...? Cause it wont accept UK card if you're trying to keep it for India...

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