ITunes lost money due to old AOL account

How do you contact someone for help?!

http://www.apple.com/support/itunes/store/email/
"My AOL account has expired. How to I update my account information in iTunes?
To convert your AOL iTunes account to regular iTunes account, attempt to log in to the iTunes Store three times with your AOL screen name and password. After the third attempt, you'll be prompted to convert your account."

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Purchased songs with old AOL account, itunes won't play them, nor copy them

Years ago, I used my old AOL account name as my Apple/itunes login, and purchased several songs. Since then, I've changed my Apple ID, and songs I've purchased using that login play fine on my Mac, and transfer to my ipod/iphone. However, songs I purchased with the old AOL login will not sync to ipod/iphone, and when I try to play them in itunes, it comes up with "Computer is not authorized to play. Would you like to authorize", and it has my AOL name, and it asked me to enter the password (which I remember), so I enter it, but after i enter it, it says "You need to change your account to use an Apple ID." But I already have an Apple ID. Long question short: How do I make it so my old AOL purchased songs will play on my iTunes and ipod?

I was referring to the online music store. I googled and found this contact:
http://www.apple.com/support/itunes/contact.html
You should also be able to log into your account on find some means of contact or a Report a Problem link from the account or an e-mail receipt (if you still have one).

Old aol account, can't access songs purchased on itunes

i used an aol account to purchase songs on the itunes store. i no longer use that aol account, it's inactive and i can no longer access or play these songs on my Mac. when i try to play the songs it says, "the aol screen name you enetered couldn't be found..." so these songs are locked up on my computer, attached to an old aol account that i can't access.

If you try to sign in 3 times using that expired AOL account, I believe it gives you an option to convert the account to an Apple ID. If you still have trouble, email the iTunes Store and they should be able to do it for you:
http://www.apple.com/support/itunes/store/email/

Can't play songs purchased under old AOL account after upgrade to Apple ID

I guess I've been abandoned by the iTunesStoreSupport. They basically told me what caused my problem and now will not return any of my emails.
This message is mostly to inform anyone who "upgrades" an old AOL iTunes account to an Apple ID to be sure to use the same credit card for the new Apple account that you used for your AOL account.
About 2 years ago I "upgraded" my AOL iTunes Store account to be an APPLE ID. When I did that, I used a different credit card for my Apple ID than I had been using for my old AOL account. Big mistake. At the time I had no idea it would cause problems later. I don't remember seeing anything at all warning me about the importance of that at the time. Now, according to Shwetha at iTunesStoreSupport it is "important to use the same credit card for a successful conversion".
Everything worked fine with iTunes for the past 2 years, but a month ago I upgraded my hard drive in my computer and promptly recycled my old hard drive. Another mistake on my part.
A few days later when I went to play a song purchased under the old AOL account I got stuck in that endless loop where I get the prompt "This computer is not authorized to play __. Would you like to authorize it?" Then it asks me to Upgrade my AOL account, but I already did that 2 years ago. I went ahead and attempted to upgrade the AOL account again, but I was still stuck in the endless loop. (note: I did successfully authorize the computer for my Apple ID with no problems.)
I followed every step in the Troubleshooting Guide "support.apple.com/kb/TS1389" including the step where I delete the SC Info folder, but I was still stuck in that endless loop of authorizing / deauthorizing.
Shwetha was very professional and did work with me pretty quickly through 3 rounds of emails and various troubleshooting attempts. But as soon as we realized that I had used a different credit card when upgrading the AOL account to an Apple account and that the conversion was not successful, they stopped replying to my emails. I guess I'm a lost cause.

I repeat here a post I made elsewhere: I hope that it helps you, and, if it does, please post the info elsewhere.
You can get this problem solved!
I encountered this problem yesterday, when I tried to play some songs in my ITunes library on a new computer; this is an ITunes library that I had moved from my old computer.
I called Apple Support, and the excellent Tech person began looking into the problem.
Meanwhile, while I was waiting for him, I Googled the problem (which I should have done first): lots and lots of people (I discovered) have bumped into this same frustrating problem.
Yes: the problem arises when you move to a new computer with an ITunes library that includes songs you bought, way back when, using an AOL ID.
Apple Support contacted ITunes. And ITunes tracked down my AOL account, and then issued me (that is, me and Apple Support) a new Apple ID. There are two or three additional steps; they are not hard, but you need the combo of help from Apple Support and ITunes. The key thing is getting the new Apple ID, which you must have, and which, once it has done its work, you then can ignore..
I can now listen to everything--and I am signed in to ITunes using my current, usual Apple ID.
Note: All of this would be easier and simpler for us if we could actually speak to someone at ITunes; the only way we can get to a "live" person there is by contacting someone at Apple Support.

I have an old AOL account not used for years. No I have realized some years ago I have signed in into the apple storewith this email. Now I am not able to change this apple ID. Has s.o. an idea how to work this out?

I have an old AOL account not used for years. No I have realized some years ago I have signed in into the apple storewith this email. Now I am not able to change this apple ID. Has s.o. an idea how to work this out?

See this -> http://support.apple.com/kb/TS1299

TS1299 How do I switch an old aol account to an existing Apple ID account?

How do I switch an old aol account to my current Apple ID Account?

Surfstud31 wrote:
My wife and I currently share an Apple ID (it's a long story). The Apple ID we use is actually mine and uses my e-mail address as the ID itself. I have been trying to create a new Apple ID for my wife but everytime I get an error message that states: 'that e-mail is already associated with another Apple ID.' What exactly do I have to do to remove her e-mail from being associated with my Apple ID so that I can create a new Apple ID for her?
Make sure her email address is not set as an alternate for your AppleID.
Then again, you don't know if it is associated with your AppleID.
Also, any chance she created an AppleID at one time and simply never used it/forgot about it?
Go here -> https://appleid.apple.com/ and select Forgot your password?
and enter her email address that shows it is in use.

I can't access my old AOL account downloads - can you help?

I have just pruchased a new laptop. When I try and play music purchased from iTunes using an old AOL id, it keeps asking me for the password but does not accept it. When I try and reset the password it claims to send an email but the resulting email does not appear in any possible alternative email inbox that I have. Itunes want me to pay £25 to talk about this problem which is not of my making!

I hope you're less confused than I am!
You keep things nice and simple by having the same password for both AOL and your iTunes Store account (although we are all advised not to do that), but then when you buy a new laptop, you also change email addresses and set up a new iTunes Store account. Why?
If you have a new iTunes Store account, as far as I know, your songs purchased on the old account will not be accessible.
If you purchased songs from the iTunes Store, then on your new laptop, you need to sign into the iTunes Store, using the iTunes account that you purchased the songs from. It has nothing to do with AOL.
If you asked the iTunes Store to reset the password, and send you an email, perhaps you need to check the old email address.
Itunes want me to pay £25 to talk about this problem which is not of my making!
Are you sure about that?

Music purchased under old AOL account

I am unable to authorize a few songs because I no longer have an AOL account or I am remembering the wrong password with no way to recover it. What shall I do?

I am having the same problem. however itunes doesnt let me sign in with aol three times, after the second time it says 'Forget Password, call 1800 blah blah blah'. this is so annoying because my songs were playing fine until I upgraded to the most recent itunes.

Cannot authorize music from old AOL accounts

I'm having a hard time authorizing old music from aol accounts. Every time I'm prompted to authorize the music, it tells me to change my account (which I've already done). What do I do?

I was having the same problem after just getting a new computer. I was communicating with an Apple representative via email which helped me realize that I never converted my AOL account, I only created a new Apple account so everything had been on 2 separate accounts on my old computer. After realizing this I clicked on a song I wanted to play and it prompted me to authorize the AOL account. From here it then prompted me to update my AOL to an Apple ID. I used a different email, because the other apple id I created used my aol email so it wouldn't let me convert to that id. Ok so this all went successfully and I left billing info and everything the same. I clicked to authorize under the new apple id and it said authorization successful, but it still wouldn't let me play the songs. I looked into my purchase history and the songs I was trying to play were in fact under that account. I was confused and stumbled on this thread of posts. I simply looked at the post saying to deauthorize and reauthorize, and it worked! So I don't really know what happened, but that simple step worked. Thanks!

Playing songs bought with an old aol account that's now inactive

I've got a handful of songs which I bought in 2004 using an aol account. I no longer have that account so I can't authorize these songs on my new computer. To make matters worse, when I tried to set up an apple account and it asked me for the credit card number that I used for the original account, it won't let me put in an expired date -- I no longer have the credit card I used to set up the original account.
This really ***** because I paid for the songs and should be able to listen to them! What a rip-off!

Well, backing them up as AAC files won't do any good if you can't get iTMS authorization for them.
You'd have to had burned them as audio files and re-rip them as mp3s.
Sadly, I know all about this, having purchased some Napster songs, backed them up in WMA-protected format, and somehow those Napster licenses have gone missing....and my Napster ID didn't even change. </bitter>

I lost connectivity from my mail aol account, and can not use mail to email, the email account is off line. What do I need to change to bring the account in line? The take accounts online function will not allow it to go on line

Operating system is the 10.5.8

Welcome to Apple Support Communities.
First, just confirming that you realize you can always access your AOL email account by going directly to www.aol.com from the Safari browser (or Firefox, Chrome, etc.) until you get the Apple Mail problem fixed.
If you cannot connect directly through a browser, it's quite possible that AOL is doing maintenance or having a temporary problem. It happens with surprising frequency to most online hosts. I usually check downrightnow.com, but AOL is not one of the services for which they collect trouble reports.
Reconnecting your Apple Mail to your AOL account:
In the Apple Mail menubar, click on the Mailbox, Get New Mail, and highlight the AOL account.
You should see the 'spinning wheel' next to the account name for a moment while your AOL mail is retrieved.
That should successfully reconnect you.
Occasionally my ISP seems to corrupt a few packets and I'll get a message that all my external email account password are rejected, and asks me to re-enter them. Instead of re-entering passwords, I click 'cancel', and use this same procedure to re-connect.
NOTE: I'm on Snow Leopard OS X 10.6, and Mail 4.5 (1084) but I believe the process to reconnect did not change since OS X 10.5 Leopard.

How do I use my iTunes cards money which is in my account but the payment information won't allow me to use the money

The payment information i put was none but won't allow me to access the iTunes gift cards money

As far as I know, your registered location and your credit card information must match... but,
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

HT204053 I have purchases under an expired AOL account and very old Mac that I can no longer listen to on current versions of iTunes. Previous version of iTunes accepted the music and allowed me to sync it to my iPod. What do I do?

I have purchases under an expired AOL account and very old Mac that I can no longer listen to on current versions of iTunes. Previous version of iTunes accepted the music. Now, I have a group of songs that will not sync to my iPod because it is associated with the old AOL account. What do I do?

If you have an iBook G4, (PPC) you can't do much.
But if that is a MacBook (intel) you may be able to
upgrade the OS X, if the hardware is up to it...
Since there were about nine different build models
of MacBook (not powerpc iBook) to identify what
one you have would be the first step to knowing
what OS X and RAM upgrades it could use.
If the computer is not already at OS X 10.6.8,
it can't go online to get or use OS X 10.7.5. So,
when you more accurately describe the 'Book,
detailed information is available.
When you find the serial number, there is a web
page that can be used to identify by serial no.
http://www.powerbookmedic.com/identify-mac-serial.php
That'd be a first step. Or even the Model number
which should be visible on the outer case by hinge.
Good luck & happy computing!

I don't know the password for my OLLLLDDDD iTunes AOL accounts, and thus can't play half of my music. How can I fix this?

I recently had to get a new hard drive on my laptop and thus lost all of my music. I've had my iPod for somewhere around six years, and have amassed a lot of music during that time and gone through a couple computers (mostly because I was working up to a computer of my own...). So, if you can guess where I'm going with this, I have had at least three different iTunes accounts and I still have all of the music on an external drive. My problem is that now that I'm putting my music back on to the new hard drive, I can't play some of the songs because I don't know the password for the OLD AOL accounts. I've tried every variation of password I can think of that I would have used, but still come up with nothing. I tried calling the AOL support number and the guy said he had no idea what I was talking about and hung up on me. To make things even more confusing, iTunes seems to have created an identical account to the one I use now but as an AOL account and I have absolutely no idea what the password is. This means that half of my music/TV shows/movies are not able to be watched/listened to. Does anybody have any idea what I can do to recover my password? Or am I totally screwed?? Please help!

Ok..
Launch iTunes. From the menu bar top of your screen click Store / Authorize This Computer.
iTunes seems to have created an identical account
No... Apple does not "create" an account for you.
I've had my iPod for somewhere around six years, and have amassed a lot of music during that time and gone through a couple computers
You've purchased iTunes media all this time and never backed it up?

How can I use my prepaid $ in iTunes after I cancelled my AOL account?

I cancelled aol, that's how i logged in as my user name for iTunes, and now it won't let me log in. I set up an Apple ID account but i'm afraid i lost all of my credit i had. Does anyone know how to get it back?

According to this article
http://www.apple.com/support/itunes/musicstore/email/
you just have to log in three times with your old AOL account.
If that doesn't work, contact iTMS at the bottom of that page, becuase we users here won't be able to give any further help with account probelms.

ITunes lost money due to old AOL account

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