Itunes, mac os x help?
i updated my iphone to ios 6 and i need to sync some songs. it says i need the newwer version of i tunes (10.7) but when i tried downloading it, it said i needed the new mac osX (10.6.8 or higher). i tried ging to the software update but i says there are no new updates?
Try updating to iTunes 10.6.3.25.
A .dmg installer for iTunes version 10.6.3.25 for Mac OS can be found at the following download page on the Apple website:
iTunes 10.6.3
Similar Messages
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I have Windows Vista and my iTunes is v10.5, I have and iPhone 3GS and an iPhone 4. Everytime i try to update my phone to iOS5 it stops on Backing up and freezes. What can i do? Do i need t upgrade my phones on a Mac? Please help it would be greatly appreciated.
Your expectations are not based in reality.
Your G4 will not run iCloud. There will be no upgrade from Mobile Me to iCloud for you with that machine unless you do it manually, and only mail will work without further expenditure. -
My mac works well on internet with safari. I cannot get my itunes to connect with itunes store. can anybody help me?, My mac works well on internet with safari. I cannot get my itunes to connect with itunes store. can anybody help me?
i tunes asks me to check internet connection.
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How can I play music through safari specifically youtube on my Mac book pro over soundlink to my bose wireless speaker I can only play audio from itunes at present? HELP PLEASE!
Should be able to go into your sound preferences and choose your output device, you can also try downloading Airfoil and try that, it's a pretty cool app.
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Hello, I just downloaded ios 8 for my 4s iphone and now it will not connect to itunes on my mac. Any help will be greatly appreciated.
Hello wedge60,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning device recognition issues:
iOS: Device not recognized in iTunes for OS X
Follow these steps to resolve your issue:
If you haven't connected your iOS device to this computer before, unlock the device and tap Trust. Learn more about the Trust This Computer alert.
Restart your iOS device.
Restart your Mac.
Make sure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
Install software updates on your Mac.
If an iTunes update is available, apply the update.
Check USB connections. iOS devices need USB 2.0 to work properly. If you're not sure your Mac has USB 2.0 ports, check the computer's specifications.
Disconnect other USB devices and connect your device directly to a USB port on your Mac.
Try another USB cable.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
Hello everyone.
I have bought an (admittedly used) iPod classic 80GB on New Year's this year.For the better part of this month it was working beautifully.I was lucky that I got it.But just a week ago,it started bugging out.It would mount on iTunes and I would drag and drop music and videos on it but could only do it one at a time or it froze.This continued on for a couple days then finally yesterday it won't show on itunes at all.I tried resetting it,changing usb ports but it still wouldn't show except on plugged devices on ''Computer'' and on Finder (I have been trying to make it show on my macbook as well with no luck either)
I ever resorted to trying to remove completely and reinstall iTunes.still won't show and unfortunately for some reason whenever I try to reinstall it now on my windows 7 it says something about it ''missing a key'' and stopping the installation.
Can anyone offer me any solutions?I am growing pretty desperate here as the last time i managed to do a ''drag and drop'' to put my videos and music in it,any movie I dropped into the iPod,even though it shows on the device,it won't play at all -.-
PS.The ipod had been updated and formatted on my windows 7 if that helps any....
PS2.I had restored my iPod twice both on Windows 7 and on my MacBook when the freezing issue had happened when i plugged it in on my PC.It is currently updated and formatted on windows
PS3.iPod is on disk mode already and now still can't reinstall itunes 11
SOS Someone help me Offer me some solutions other than the ones I've already tried??I am still having the problem. I have noticed a pattern to the seemingly random freezes.
The iPod is stopping to Sync at almost predictable points during the sync. The first stoppage occurs around the 1.9GB part of the sync. This has not always been the same file but it is always around the same place.
When I sync in small chunks the freeze occurs at almost the same place every time. As soon as it freezes, iTunes is toast and the entire computer needs to be restarted.
Anyways, the freeze happens around every 2GB's of data transferred. It does not have to be in one chunk, it is almost like it is happening on the iPod. Like the iPod is kicking itself out of the sync at certain points along it's hard drive or something. Once it freezes and I restart the computer, I can transfer another 2 GB before it freezes again... then restart, repeat. Finally I was able to load up the 14.8 GB I had in my iTunes. Several hours later... not sure if I should take the iPod back or not. If it is the iPod and that fixes the problem great... but if it is my machine, I get another 3-4 hours syncing and restarting my computer. Wheeee! -
Help iphone won't connect to iTunes [mac]
hello my iphone won't pop up on iTunes [mac] and windows but it still can charge please won't show up even when I try
You are probably running OS 10.4 or 10.5 on a PPC Mac. No version of iTunes higher than 10.6.3 is available for these older Macs. I have the same problem, and while I can still use the PPC to sync my iPod, it can't be used to sync an iPhone 4 or higher. The only solution, as I discovered after upgrading to the iPhone 4, is to buy a newer Mac. I was able to get a 2006 MacBook running Lion for under $300, and that has been a lifesaver.
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how to transfer file from ipod touch to i tunes. i have files in my ipod , ut itunes is new so its telling if u sync the ipod all the files will be replaced but no files in the itunes.. so kindly help me how to transfer the files from i pod to itunes......
Some of the information below has subsequently appeared in a document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was designed for you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchased content.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797 -
I was accidentally deleted pictures last week in my ipad mini. How can I restore them without any back up (icloud, itunes, etc)? Please help me.. Thank you
iPad Photo Recovery: How to Recover Deleted Photos
http://www.iskysoft.com/iphone-data-recovery-mac/ipad-photo-recovery.html
How to Restore Lost or Deleted Files from iPad
http://www.iphone-ipad-recovery.com/recover-ipad-mini-files.html
How to Recover Deleted Files from iPad
http://www.kvisoft.com/tutorials/recover-deleted-files-from-ipad.html
iSkysoft Free iPhone Data Recovery
http://www.iskysoft.com/iphone-data-recovery/
Recover iPhone/iPad/iPod touch lost data, Free.
Free recover iPhone/iPad/iPod touch lost contacts, photos, videos, notes, call logs and more
Recover data directly from iPhone or from iTunes backup
Preview and recover lost iOS data with original quality
Wondershare Dr.Fone for iOS
http://www.wondershare.net/data-recovery/iphone-data-recovery.html?gclid=CJT7i9e 6gb4CFcvm7AodbUEAJQ
Recover contacts, messages, photos, videos, notes, call history, calendars, voicemail, voice memos, reminders, bookmarks and other documents.
Cheers, Tom -
Cannot connect to App Store nor to iTunes (support did not help)
Specific request: I have never been able to connect to the iTunes Store
Details:Describe the alert message you received:
Have never been able to connect to the App store, nor to itunes (support not able to help).
New MBPro last August, running OS 10.7.5, have a code for Mt Lion which I have been trying to download ever since. (Am confined to bed a lot so cannot just run down to Apple store.) Have never been able to connect to the app store or to iTunes (support could not help me: They simply documented the basic instructions, which has never once worked.) On and off over the months of trying both, I have had to make 4 different Apple Id's, each of which eventually stop working.
Have tried a dozen things from apple support forums. None worked. Have no firewall or antivirus software. This is what messages I get.
“Error -1202 and "Unable to connect to the App Store", etc. “ iTunes can’t verify the identity of the server “s.mzstatic.com.”.
The certificate for this server is invalid. You might be connecting to a server that is pretending to be “s.mzstatic.com.”, which could put your confidential information at risk. Would you like to connect to the server anyway? iTunes can’t verify the identity of the server “init.itunes.apple.com”.
The certificate for this server is invalid. You might be connecting to a server that is pretending to be “p53-buy.itunes.apple.com”, which could put your confidential information at risk. Would you like to connect to the server anyway? **iTunes can’t verify the identity of the server “p53- laterbuy.itunes.apple.com”.
**iTunes can’t verify the identity of the server “securemetrics.apple.com”. Have googled each and followed all suggestions found over the past many months. Nothing works.
Have tried changing date/time,(it's correct), making all blue security certificates " always trust" in Keychain and adding this (208.67.222.222) to network address under DNS, and fixed permissions literally 6 times in a row. Also, just added instructions to terminal all per online support.
If I didn't love my Mac I would sell it after all this frustration. Cannot begin to estimate the hours, days I've spent on this.
Sylviahey the sever is down for the moment try again latter tonight... we have been attepting and i eveen went to the apple store third Street Primonade and alejadnro could not help me he said to try soon
John -
Why are iTunes, View, Window, and Help menu items disabled?
I am frequently encountering an issue in iTunes 10.5 (141) where all the menu items in the iTunes, View, Window, and Help menus are disabled (greyed out). Why is this happening and can it be stopped?
I've seen this issue on different Mac OS X 10.7.2 machines. It seems to occur during playlist manipulation, where I'm making new playlists, adding items to them and editing them and the items. In the worst cases, I'm forced to quit and restart iTunes, although I have to quit by using the context menu option in the Dock as the Quit option is disabled in the application.
I'd appreciate any advice on workarounds for this that don't involve quitting and restarting iTunes.I'm also having the same issue. It was happening with 10.5.1 and now still with 10.5.2. I'm using a 2008 iMac running 10.6.8. I do not use iTunes Match. This seems to happen for no apparent reason i/o/w, I can't determine a pattern as to when it happens, but it occurs about once in every 10 times that iTunes is open and it seems to happen after it's been open for a while, but again, no particular pattern.
Sometimes, all the menu items are grayed out, and other times, 70% of the menu items are grayed out. I can still use the other functionality in iTunes, but must must Quit from the dock (it quits gracefully and no Force Quit is necessary). Relaunching restores eveything to normal for about a week.
I work with technical diagnostic issues and can usually pinpoint a problem, isolate an issue, or determine a pattern, but this one has me stumped. I thought 10.5.2 might fix it, but no. Maybe 10.5.3? -
SLOW Mac Book Pro help appreciated.
Hello friends. I was searching the forums for help to understand why my Mac Book Pro is suddenly so slow... I found and ran etreCheck... so I'll copy and paste it here... the one item in read was that time machine is not configured.... anyway, here you go:
Problem description:
A few weeks ago, my Macbook pro started running slow… the spinning icon just keeps spinning… it takes so much longer to restart my computer now… 10+ minutes… more than 1/2 of my hard drive is free…
This problem is more evident when I go to close a webpage or program or when I sync Itunes.
Thanks, G
EtreCheck version: 2.0.6 (91)
Report generated October 21, 2014 at 10:55:29 PM EDT
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: one day 2:8:7
Disk Information: ℹ️
Hitachi HTS545050B9A302 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 426.00 GB (185.29 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 73.25 GB (36.67 GB free)
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] net.sourceforge.MonolingualHelper.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
[loaded] com.valvesoftware.steamclean.plist Support
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TuneupMyMac UNKNOWNHidden (missing value)
Mac Game Store Helper Application (/Users/[redacted]/Library/Application Support/MacGameStore.com/Helper/Mac Game Store Helper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Safari Extensions: ℹ️
My eBay Manager
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% mdworker
4% mds
2% WindowServer
0% ocspd
0% Last.fm Scrobbler
Top Processes by Memory: ℹ️
241 MB Safari
90 MB Finder
77 MB WindowServer
69 MB Last.fm Scrobbler
60 MB com.apple.WebKit.Networking
Virtual Memory Information: ℹ️
798 MB Free RAM
1.50 GB Active RAM
454 MB Inactive RAM
1.06 GB Wired RAM
1.31 GB Page-ins
45 MB Page-outsno replies in a week... thought I'd bump this... really need help...
teachergoOct 21, 2014 8:04 PM
Hello friends. I was searching the forums for help to understand why my Mac Book Pro is suddenly so slow... I found and ran etreCheck... so I'll copy and paste it here... the one item in read was that time machine is not configured.... anyway, here you go:
Problem description:
A few weeks ago, my Macbook pro started running slow… the spinning icon just keeps spinning… it takes so much longer to restart my computer now… 10+ minutes… more than 1/2 of my hard drive is free…
This problem is more evident when I go to close a webpage or program or when I sync Itunes.
Thanks, G
EtreCheck version: 2.0.6 (91)
Report generated October 21, 2014 at 10:55:29 PM EDT
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: one day 2:8:7
Disk Information: ℹ️
Hitachi HTS545050B9A302 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 426.00 GB (185.29 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 73.25 GB (36.67 GB free)
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] net.sourceforge.MonolingualHelper.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
[loaded] com.valvesoftware.steamclean.plist Support
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TuneupMyMac UNKNOWNHidden (missing value)
Mac Game Store Helper Application (/Users/[redacted]/Library/Application Support/MacGameStore.com/Helper/Mac Game Store Helper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Safari Extensions: ℹ️
My eBay Manager
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% mdworker
4% mds
2% WindowServer
0% ocspd
0% Last.fm Scrobbler
Top Processes by Memory: ℹ️
241 MB Safari
90 MB Finder
77 MB WindowServer
69 MB Last.fm Scrobbler
60 MB com.apple.WebKit.Networking
Virtual Memory Information: ℹ️
798 MB Free RAM
1.50 GB Active RAM
454 MB Inactive RAM
1.06 GB Wired RAM
1.31 GB Page-ins
45 MB Page-outs
MacBook Pro (15-inch Late 2011), Mac OS X (10.7.4) -
Chinese song titles don't appear when copied from iTunes Mac to XP
Hi all,
I've tried googling the answer to this but can't seem to find the answer so wondered if anyone can help me. Please?
I use a G4 MacMini at home running 10.4.11 and iTunes 9x and keep all my music on an external hard drive. I want to play my music using ITunes 10x on my PC at work running XP SP3. I need to reformat my iPod on the PC anyway cos at the moment it won't as it was originally formatted on my Mac.
I've copied my iTunes Library and my music files to an external hard drive and am using MacDrive so that I can copy them on to my PC, however I've noticed that the titles of the 20 or so Chinese albums I have don't appear. They appear as underscores not squares. The artists names appear ok but not the song titles.
I've installed the East Asian language pack in the Control Panel on the PC. On the Advanced tab, the Language for non-Unicode programs is set to English (UK) and the Code page conversion tables is set to 10002 (Mac - Traditional chinese Big5).
Is there anything else I should have done?
The Chinese song titles would have been imported automatically when I ripped them off CDs on the Mac.
Any help would be much appreciated.
ThanksTry:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device. -
Switching over from pc to mac and need help!
Ok so I plan on getting the new imac they are revealing today, but I'm not completely sure how to transfer all my music over from the pc and how the iPhone will sync as I've heard that the mac didn't recognize the iPhone after it had already been synced with a pc. I was just going to buy an external hd for the music and other things, but I really don't want to spend $100 plus for something that is only for transfer and some backup. I was considering burning cd's as well as I only have about a 250 song library and many blank cd's. Which choice or other option would be best? As for the not recognizing problem, is there something I have to do to like "format" it for mac and a feature I need to set up on the mac? Any help is appreciated.
taymon21,
The iPhone will show up on both a Windows-based PC and a Mac without needing to be reformated. From the File Menu in iTunes you can choose to sync your purchased music back to the computer.
In addition the Apple Retail Stores offer a service to move your files over.
You can burn approximately 150-200 songs per CD as a Data CD in iTunes, and import from there if you would like. You can set the CD Burning preference in iTunes in Windows by going to the Edit Menu, Preferences, Advanced Tab, then the burning section. Choose the option for "Data CD"
Hope this helps,
Nathan C. -
I have a new computer at work and all my song are on the server-when I try to change the folder location under preferences to the server, it still won't show my songs in Itunes?? please help!
Howdy carpetjim,
When you change the folder location like that, it changes where new songs and media are stored. To actually load the library you need to do this:
Steps to create or choose a different iTunes Library file
If iTunes is running, quit iTunes.
If you are using Windows, hold down the Shift key and from the Start menu and choose All Programs > iTunes > iTunes.
If you are using the Mac, open iTunes and immediately hold down the Option key.
You should see one of the following screens:
Additional information
If you do not see one of the screens above, then you did not hold the correct key at the correct time. You may want to try again. Note that if you pinned iTunes to the Start menu programs, and open it that way, it may not work.
From: iTunes: How to open an alternate iTunes Library file or create a new one
http://support.apple.com/kb/ht1589
Take care,
Sterling
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