ITunes Match crashes while at step 3.

iTunes Match crashes while at step 3. Uploading artwork and remaining songs. Steps1 and 2 complete successfully but at step 3 I immediately get an error message saying iTunes has encountered a problem and must shut down. Has anyone else experienced this or know of a solution ?

I Have the same issue, has only just started doing it, I've stripped the drive or all junk, plenty of room on the drive to process. iTunes also goes through the checking loop every time I start itunes, again this is recent. Running XP SP3
any ideas?

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ITunes Match crashes during 3rd step when uploading songs to the iCloud

Hello There,
I have just one issue with iTunes Match which causes me to be slightly skeptical, although it is such an amazing way to listen to music ect.
I have about 15000 songs and most of them were added on the iCloud, however only around 200 still needed to be added manually on the iCloud. The issue appears right after the second step where the songs starts uploading. All of a sudden iTunes just crashes and asks me to close the program.
Just to add I am using a dell desktop PC with windows 7, and everything is up to date including latest updates of the iTunes.
What can I do to sort this issue out, so the rest of my music can be added to the iCloud without having iTunes to crash during uploads?

hi,
See this link.
http://support.apple.com/kb/HT4914
I have read elsewhere that some people have used match with XP successfully but they were having more and more problems with each upgrade of iTunes.
Have you tried removing the tracks that are still waiting to be matched or uploaded. There may a track that is causing the problem. Once you have removed outstanding track update imatch. If this works, gradually add the tracks back a few at a time.
Jim

ITunes Match stops working at Step 3 in windows - aborts iTunes

When running iTunes Match, steps 1 & 2 load and a green check mark is seen for each. When it moves to step 3 an error message immediately appeas that indicates "iTunes has stopped working" and iTunes must be shut down. I purchased iTunes Match on October 26th and have spent hours and hours on the phone with 5 different Apple tech support personnel since October 27th (Case # 523193741). I called tech support again yesterday and asked if I could bring my Windpows 7 laptop into an Apple store to see if the problem could be solved. The apppointment was made for today, November 15th, in Tigard (Washington Square) store. Bottom line, the "iTunes is not working" error message popped up again. The Apple tech expert looked at me and said "I can't help you, I've never seen that before." Has anyone found a fix that really works for the step 3 "iTunes has stopped working" problem? Thanks.

Jim,
There are just too many "waiting" tracks to process and iTunes Match crashed again at Step 3 this morning. It doesn't seem to matter that all music was purchased from iTunes or uploaded from my personal collection of CDs purchased from Towers Records, Virgin Megastore, and various record clubs. I am at the end of my rope and have decided to abort further attempts. Having spent more than 12 hours with various Apple tech support reps since October 27th, including the trip to the Genius bar at the Tigard store in Oregon on November 15th and also including your recommendations, there appears to be no acceptable (for me) solution.
BTW, I purchased an iPad Mini with retina display on November 15th during the visit to the Genius bar at the Tigard store. Since I still have a iPod Classic with 60GB of music on it (mostly classical) and also have access to radio stations around the world that play classical music using the Tune-in app on my iPod Touch (and on my new iPad Mini) I'm good to go without iTunes Match. It will be cancelled.
Thanks again for your efforts.
Evelyn

ITunes Match Crashing at Step 3 (won't upload)

I've been using iTunes Match for quite some time now but the last few weeks, maybe longer, it crashes at step 3 where it tries to upload anything that wasn't automatically matched. There are only 2 songs that it tries to upload, but each time it crashes. This is the error report:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.6.1.7
Application Timestamp:    4f71aced
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.17651
Fault Module Timestamp:    4e2111c0
Exception Code:    80000003
Exception Offset:    00033e2e
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
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Faisane wrote:
First, important question: what is "that other thread" that you mention?
This thread: This solved my questionRe: iTunes Match Crashing at Step 3 (won't upload). Posted right above your previous post.
Faisane wrote:
so how do I remove that song without deleting it? (That was my question before -- sorry, I'm not trying to be willfully obtuse -- I just don't understand how to do it.)
If you know the one track that is causing a crash delete it from the iTunes library by highlighting it and typing Option+Delete on the keyboard. In the dialog choose the option to "keep files."
Faisane wrote:
Why do I have so many unmatched songs? Does changing the Album, Artist, Song information (which I often do because I don't really like the classical music descriptors automatically provided) make the title unmatchable?
Because the matching process is not 100% accurate; or you have an older mastering of an album that did match to what is in the store; or something in your library is not availble in the store. In short your library simply will not "match" 100%. There will be a percentage that must be uploaded.

ITunes Match crashes iTunes 12 on MacBook Pro

I have run into a few problems with iTunes Match since subscribing to the service but these problems usually solve (or at least partly solve) themselves. I downloaded iTunes 12 on my MacBook recently and have the latest version as of this post. When opening it for the first time it crashed within 15 minutes. This happened a few more times before I reinstalled the program but the crashes still continued. After searching through help pages to no avail, I noticed my iTunes Match was frozen on step 2 of syncing my library. This has happened several times in the past, and usually I just wait it out and eventually the service will start operating properly again after a few days. On a whim I considered this may be the problem, and sure enough after I turned off Match my iTunes stopped crashing. The problem is I am paying for a service that I now cannot use. I have recently added music to my library that I now cannot access on my phone through Match which is slightly frustrating. Is there any way to solve this compatibility issue?

Hi,
Try holding option key whilst turning off match. Close iTunes then reopen. Turn on match and select add this computer. Does match complete its scan of your library?
Jim

ITunes Match now stalls on step 1. I have a PC with Windows Vista. I've use Match for a long time

iTunes Match now stalls on step 1. I have a PC with Windows Vista. I've used iTunes Match for a long time & it has worked well until last week. Most of my songs now have a dotted outlined cloud beside them & I can't download to my phone. 6 new albums can't be seen at all. I've turned off Match (with shift key down) & turned it back on - restricted my upload speed to 75% of max - I even uninstalled iTunes & re-installed it. Any suggestions?

iTunes Match is stalled in the same place again today. Step 1 seems to have completed as the blue progress bar is complete. The message says "Delivering your iTunes Match results..." When I went to bed last night, this is where iTunes was stuck. But this morning, Match had stopped trying to "deliver." It obviously did not finish because 6 new albums do not show up on my iPhone 5 - all of the 3 steps on the Match page were grayed out this morning & the "Start" button was available.
This is what I did yesterday - I looked at My Music and clicked "Songs." I then added the "iCloud" column and sorted by that field. I found about 100 files that had a problem of some sort (cloud with exclamation point inside). Each of them had lost track of where the music file was - even though the music files were exactly where they should have been. I re-linked (one at a time) all of the music files to the song titles. In the cloud field one song was described as "ineligible for iTunes Match." It had a could with a line drawn through it. I didn't know what that meant, so I deleted the song.
I then turned off iTunes Match holding the shift key down & iTunes began collecting information from my library. This took several hours but it did seem to complete because it changed to the "delivering results" message. However, this morning I noticed that all of the files I re-linked yesterday still had the "error cloud" symbol today - a cloud with an exclamation mark inside. Yesterday these songs wouldn't play until I re-linked the files. Today they will play as expected, but they still have the "error cloud.' To add to my confusion albums marked with the "error file" are still able to be downloaded to my phone, but the songs with the "error cloud" will not play smoothly on my PC. They stutter regularly throughout playback. However, if I download one of those songs or albums to my phone, it plays perfectly.
I hope this helps someone to explain what my problem is & the appropriate solution. I have a little more than 12,000 songs in my library in case that makes a difference. Should I just delete the files with he "error cloud"? All of the songs appear to be still in the cloud because they are available for download to my phone.

ITunes Match Crashes - when trying to download content

Has anyone had difficulty with iTunes Match crashing when it is trying to download content?
error message
Problem signature:
Problem Event Name:        APPCRASH
Application Name:        iTunes.exe
Application Version:        11.1.2.31
Application Timestamp:        52627a31
Fault Module Name:        KERNELBASE.dll
Fault Module Version:        6.1.7601.18229
Fault Module Timestamp:        51fb10c6
Exception Code:        80000003
Exception Offset:        0003491e
OS Version:        6.1.7601.2.1.0.256.1
Locale ID:        1033
Additional Information 1:        0a9e
Additional Information 2:        0a9e372d3b4ad19135b953a78882e789
Additional Information 3:        0a9e
Additional Information 4:        0a9e372d3b4ad19135b953a78882e789

Hello SandiKling,
You may consider contacting us via telephone if you're having issues with our support site.
Contact Apple for support and service
http://support.apple.com/kb/HE57
Cheers,
Allen

My Itune program crashed while listening to music last monday and unable to download program back onto my desktop.

My Itune program crashed while listening to music last monday and unable to download program back onto my desktop.

Great thanks for sharing
Now what is your your question?
what happens when you try to download it?

ITunes Match program not responding step 1

Whenever I click update iTunes Match, it goes to step 1 and about 1/4 of the way through it (scanning my library), itunes program stops responding and closes itself. I have tried unistalling and reinstalling iTunes serveral times. My iTunes is also up to date with 10.5.1. Any help would be greatly appreciated!

So, I think I have fixed the issue. I had to copy my xml .xml file over to my desktop, delete my.itl file from the library, open an empty library and re-import the .xml file. It was pretty scary, but I'm good about backing up, and the only major pain with this process was that it required me to change the media type on my user imported tv shows back to tv show from movie. Other than that, it worked like a charm, and i I am once again a happy iTunes Match user. Probably wont won't be doing another mass delete anytime soon, but then, I shouldnt shouldn't have any real need to.
Here was the support article I referred to. http://support.apple.com/kb/HT1451?viewlocale=en_US&locale=en_US

When I open iTunes , iTunes Match started to process step 1. Always same process and never ending

When I open iTunes , iTunes Match started to process step 1. Always same process and never ending...
I tried some suggestions but I cant fix my problem. Do you have any knowladge about this problem?

For the past few months, and several iTunes upgrades, iTunes Match spends some time in Step 1 "Gathering" and sending information to Apple. Then Step 2 runs through the first 2092 of 2094 pretty quickly. Jumps to 2094. And then immediatly back to Step 1 again.
Repeat every 5 minutes or so until Match is manually turned off.

Purchased iTunes Match, computer died during Step 1! wont work.

purchased iTunes Match, computer died during Step 1 (gathering info about library) and now it only completes step1 and NEVER goes to step2 no matter what i try. help!i

iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054

HT204406 My iTunes Match will not complete Step 3 of the uploading process. Many songs are "waiting"

My iTunes Match will not complete Step 3 of the uploading process. I have over 700 "items" designated as "waiting." I have restarted multiple times but it stalls at this point.

I've been reading all these comments about how match is not working and people are having problems uploading all their songs. My problem is more basic than that. When I open iTunes I immediately get the spinning color disc of death and I can't do anything at all. I can't go to the store. I can't listen to a song. I can't do anything. I just tried to sync my iPod. I pugged it into my computer, iTunes started up, looked like it was going to sync, then the spinning disc again. So forget match; I can't do anything, nada, nothing. I even tried to send my iTunes application to trash, but I got a message saying I couldn't do that because it was needed for OS X. Talk about a do loop, this is unbelievable.
Is anyone else having the problem I am having?

ITunes match crashes my iTunes (OS X 10.9.3 (13D65))

iTunes match crashes my iTunes every time it starts.
OS X 10.9.3 (13D65)
It deauthorised my iPhone when I was abroad and deleted all my music from it duaring vocations!

it crashes every time even if iTunes match is off.
And my iPhone can't download my music still. What's happaning?!

HT204406 My iTunes Match gets stuck on step 1

My iTunes Match gets stuck on step 1 and won't go any further. I will leave my computer on all day and night and iTunes Match doesn't move past step 1. What can I do to resolve this issue?

Cancel it and try again.

HT204406 iTunes match is stuck on Step 1: Gathering Information about your iTunes Library

iTunes match is stuck on Step 1: Gathering Information about your iTunes Library.
It will not progress past step 1.
I have tryed re-installing iTunes, resetting everything and all that. No luck in getting it to work.
Any suggestions on how I get it to work?

Hi..
"A status indicator will allow you to track progress. You may also manually pause and resume iTunes at any time by clicking the Stop or Start button."
From here > iTunes Store: Troubleshooting iTunes Match
Can you click the Start button?
Sounds like the internet connection is timing out.
Try turning off your router for a few minutes, then turn it back on. Restart your Mac, launch iTunes and try again.
edited by: cs

ITunes Match crashes while at step 3.

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