ITunes Match down?

Is Itunes Match down??? I can't connect to it.. All my songs are grayed out...?? Anyone else?

iTunes Match service is very much alive and well.
Worth restarting your machine from cold, following a careful check on your network.
If the situation persists worth considering any recent software changes or configuration change that may make the service appear to stop - good examples being changes to firewalls / anti-virus software.

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Is iTunes Match down? Weird Problems...

Hello everyone,
I'm experiencing some weird issues with iTunes (latest version) / iTunes Match at the moment. As soon as I want to add more than one song (in the cloud) to a playlist via drag'n'drop, the connection gets lost and all of my songs in the cloud turn grey. When I restart iTunes everything gets back to normal until I try to do the same thing. Tried it with several songs already, so it should not be a file problem.
Turning iTunes Match on and off (for several times) did not resolve this issue – it got even worse. Now I can just see my local files although it says that iTunes Match is active and working fine. Everytime I hit 'update iTunes match', it says that all of my songs (I can see the total number of songs) are available. However, they don't show up in my list and the icloud status for my local files turns to "waiting" (even though they are all in the cloud already). Waited for several hours now (sometimes it takes a bit till everything shows up), but nothing changed. Really need to have access my files :-(
Does anyone have an idea? The official apple system status says that iTunes Match should work fine...
Cheers,
Mat

Hi,
Try holding option key whilst turning off match. Close itunes and reboot your computer. Try also rebooting your internet router.
Open itunes, turn on itunes match and select add this problem. When process is complete do you still have tracks "waiting"?
PS you do not need to select "Update Itunes Match" when adding new tracks. Match periodically runs when tracks are waiting. If you wish for process to start immediately, highlight tracks > ctrl+click and select add to icloud from pop up.
Jim

Is itunes match down????

have tried to play songs on 3 difrent devices with no joy.
all my songs are listed, but when i click to play nothing happens.
ipad and iphone both have network coverage and the option to use mobile date is turned on
computer is connected to network aswell.
there is nothing wrong on my end!!!
any ideas?????

Hi to all, here in Brazil this morning I got surprise when I tried to play my songs on my iPhone 4 and sometimes it play, most of the time they don't. I am kind of disappointed because I was really enjoying having access to all my music library in our iPhones, iPad and Macbook. Also I have been promoting iTunes Match for workmates as a very nice trustful online service, but it seems that this Cloud based service is not fully operational or under maintainance today. I am going to try to remove from my active devices, but I hope all of us will be notified in this forum somehow! But I hope this problem may be fix soon, thank you all for collaborations on this subject. Marcelo.

ITunes Match - Unknown Error Occurred (4010)

Is iTunes Match down?
I can't connect and keep getting this error message:

I had this problem also and tried a few more troubleshooting steps (none of which worked), but they might help someone.
Sign out of Apple Id in iTunes, then sign back in
Turn on iTunes Match <-- didn't work, still had 4010 error
Turn off/on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
Quit iTunes
Go into Finder -> Music and rename the "iTunes" folder to "iTunes Backup"
Hold down Option key while clicking on the iTunes icon to start it (this asks you to create a new iTunes library)
Created a new iTunes folder (Music -> iTunes)
Sign into Apple Id in iTunes, then turn on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
Physically walk to another iMac and sign into iTunes and turn on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
At this point, after having tested on multiple iMacs, I figured that the problem was not with my local iTunes, but something larger (on Apple's end).
Apparently, if you can't access iTunes Match on multiple computers, then the problem could be with your account and you will need to contact Apple Support. I ended up describing my situation on the support page here - https://getsupport.apple.com/, and had them call me. I spoke to Anastasia and she had to bump me up to another technician, Brandon. He suggested that I delete the Album from iTunes...but alas, I cannot get access to the album to delete it without iTunes Match working.
Brandon finally spoke with an Engineer and they said that the issue was on my Apple Id Account and that they'd have to place the account into troubleshooting mode (which means giving Apple access to your account) so that they could figure out the problem. Of course, I wanted this fixed, so I let them. I'll hear back in 3-4 days what the engineers find.

ITunes Match, icon next to Music has a lightning bolt on it?

The icon next to Music in the top left (not the icon next to individual icones) has gone from a solid cloud, to a cloud with what seems to be a lightning bolt. If i click it, the icon becomes animated for several minutes, with wavy lines. Not sure what this indicates? both the lightning bolt or the wavy lines.

Mine is not.
Match had been working perfectly. I decided to delete all my low bitrate matached songs and redownload them. The process was going perfectly and then I had to restart my Macbook. About 500 songs downloaded correctly and are now upgraded 256kbps AACs but every other matched song is greyed out and I cannot download it.
I have tried everything: turning off/on match, option clicking the match on/off button, creating a new itunes library, etc. No luck. I can see all my music and itunes match says all 7500 of my songs "are avilable in the cloud" but almost all of them appear in grey text and I cannot downloaded them.
Also, the cloud icon next to "music" on the sidebar shows animated diagonal lines.
Is iTunes match down? Anyone else having this issue?
Interesting, I can download/stream all 7500+ songs on my iPhone. The problem seems to be confined to itunes on my mac.

ITunes Match availability outside the US

Hi, does anybody know when will iTunesMatch be available in Latin America?
I live in Peru and would like to subscribe to it,
Thank you!

As best I can tell iTunes Match is down in the US. Apple's useless status page indicates no problems:
http://www.apple.com/support/icloud/systemstatus/
But AppleInsider has an article about the issue:
http://appleinsider.com/articles/12/11/19/itunes-match-down-as-apples-icloud-iss ues-continue

ITunes Match Error 4002 - Can't Connect

Has anyone notice that iTunes which was running extremely slow now displays Error 4002? I've tried it on Several Different Desktops and a Macbook. APPLE------is iTunes Match Down Again???????
When you attempt to use it, it gets to the step "waiting for match results from iTunes" and then after about 20 minutes you get Error 4002.

Hey all my just all or sudden worked been in the same place as you all and came looking for new ideas only to read the same ones still exist for trying to fix it. Mine subscription is up on dec 8 and that is 25 bucks I will not pay again. I agree the system is to flaky to waste 25 bucks on. I hope the rest of you all of sudden get it to work. I did nothing speical except just telling to keep trying it would time out i would click ok then start.

Itunes Match Unavailable?

Hello, I downloaded the new itunes on my windows laptop and I have latest IOS version on both my Ipad and Iphone 4s however cannot seem to find Itunes match in order to subscribe, what should I do? I have surfed the net trying to find a solution however have not found anyone with my problem, The words ITUNES MATCH are not available anywhere on my itunes nor on my phone nor ipad.
Thank you in advance

This is apparently a larger than me problem as indicated by this AppleInsider article:
http://appleinsider.com/articles/12/11/19/itunes-match-down-as-apples-icloud-iss ues-continue

HT204406 Is there a way to down load specific, individual songs on my iphone 5 or ipad 2, through iTunes Match, rather than having to download the entire album in the Cloud?

Is there a way to down load specific, individual songs on my iphone 5 or ipad 2, through iTunes Match, rather than having to download the entire album in the Cloud?

Begin by tapping on the Settings app.
Scroll to the Store menu and tap that.
This is where you can manage your Automatic Download settings. You can control Music, Apps, and Books (if you have the iBooks app installed) here. Slide to On any of the kinds of files you want iCloud to automatically download to your device.

The last 400 songs will not upload to iTunes Match and instead I get the following error: iTunes has encountered a user-defined break point and shuts down. How to fix?

What gives with this message. Any Apple reps want to tackle this. BTW I am uploading from Windows 7 Ultimate and meet all the mininum requirements as prescribed by Apple.

Enable the "iCloud Status" column in the iTunes Browser by pulling down View > View Options, select 'iCloud Status" and click OK. Sort on that column by clicking on it and find all the tracks that are "waiting." These you can delete from the iTunes library and the cloud, then update iTunes Match. Once you've done this youc an start adding the songs back to the iTunes library a few at a time.

HT1391 I had all of my music on an external hard drive that failed. I have iTunes Match so all of my music was synced with the "cloud". How do I now download and save all of my music back down on a new external hard drive?

I had all of my music on an external hard drive that crashed. I have iTunes Match so all of my music was synced in the cloud. How do I now re-load my music back down onto a new external hard drive?

Hey Rbe58!
I believe this question can be answered by the information in the following article:
iTunes 11 for Windows: Access all your music anytime, anywhere with iTunes Match
http://support.apple.com/kb/ph12492
Play or download songs from iCloud
You can play songs directly from iCloud, or you can download songs so you can play them when you’re not connected to the Internet.
If a song is available in iCloud, it has a Download button next to it.
To play the song, double-click it.
To download the song, click the Download button.
After you download a song to a computer, it remains in the computer’s iTunes library, even if you turn off iTunes Match.
To only display downloaded songs in your iTunes library, choose View > Hide Music in the Cloud. This also hides any previous iTunes Store purchases you haven’t downloaded.
For information about downloading and playing songs on an iOS device, see the documentation for the device.
Thanks for using the Apple Support Communities!
Cheers,
Braden

I am having problems syncing my iTunes music to iTunes Match. ITunes shuts down after the 2nd step every time. Does anyone know how to fix?

Every time iTunes Match starts up, it gets to Step 2, almost makes it to Step 3, and then crashes and shuts down iTunes. I've restarted the computer, and reinstalled iTunes for Windows. Anyone have any idea what I should do next? There are songs that I can't sync to my iPhone 5S because of this.
Thanks!

Welcome to AD!
I have a regular post for the top 3 or 4 fixes for that 9808 error. Obviously you are going to skip #1, since you've already tried it. Let me know how you get on with the next 2.
The top 3 fixes to itunes error 9808 seem to be
1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.
3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!
And #4, see if you can get into the iTS from a different windows admin account on the same PC.

My Itune match doesn't work. When it tries to update, it stalls on step 3. If I don't cancel it, I get a window saying "Itunes has stopped working" and the program shuts down. How can I fix this???

When my Itunes Match tries to update, it stalls every time on the third step "Uploading remaining songs and artwork". If I don't cancel it, very shortly I get a message saying "Itunes has stopped working" and then Itunes shuts down completely. Is there a fix for this? I have the most recent version of Itunes. HELP!

Hi The Funkster,
The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.
How to troubleshoot iTunes Match - Apple Support
http://support.apple.com/en-us/TS4054
I hope this information helps ....
- Judy

How can I cancel itunes match without the latest version of itunes? I can't get the drop down menu from the store

I have a mac which doesn't support the new itunes. The instructions I have from apple say that I have to use a pull down store menu from the itunes store and then I should be able to view my account and cancel by turning off the auto renew button next to itune match, The only trouble is I can't see the itune match at all.

Turning off the auto-renew does not cancel the service. To actually cancel, or turn off the service, you need to contact iTunes Store support. What the instructions are are getting is telling you to do is to cancel the auto-renew. You can accomplish that by, in iTunes:
1. Pull down the Store menu and select "view account."
2. Enter your credentials when prompted.
3. In the middle of the page click the hightlight button:

TS4124 How do I reverse DOWN LOAD ALL done in error on my iPad for my iTunes Match just setup with some 22,000 songs. There is no way I can download that onto the tiny memory of my IPad . Thank you for your help

How do I reverse DOWN LOAD ALL done in error on my iPad with my newly set of ITUNES MATCH that has some 22,000 tunes. I have not found away of stopping it; every time I play a song it automatically downloads onto my iPad. Help!

Thank you so much for the response. This half sorts out my issue, as turning off Musicmatch means I can load music onto my iPad, but the minute I turn it back on to access my library whilst travelling I will lose what I have loaded as it comes up saying " all music will be erased".
I really apprecaite your time, so will just have to live with what I load. Seems weird that Apple wouldn't consider people want to listen to music on planes or in Non - wifi zones??
Thanks again!

ITunes Match down?

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