ITunes Match fails to upload songs

I am posting this as information for other hapless iTunes Match users with the same problem.
When I first subscribed to iTunes Match it successfully completed Steps 1 and 2 but failed to complete Step 3, where it uploads songs and artwork not found in the iTunes Store. The failure mechanism is that the screen "dims" and the process starts all over again. Cycling like this indefintely and never uploading any songs. However, those songs that could be matched were, and made available in iCloud for my iOS devices and Apple TV.
I have spent 4 weeks trading emails with an iTunes Senior Advisor, who reports that the engineers have told her that the issue is with Match and not my computer or songs (library). During this time my Match account was refunded so that I could try again, however, the results were the same and I have requested a second refund and will not use Match.
One of the experiments that I conducted was to create a new, and clean, iTunes Library and populate it with only six albums (to reduce testing time). Three albums were iTunes Store purchases and three were known to not be in the Store, thus had to be uploaded. Match completed its process with only the purchased albums but failed, in the manner described above, with the ones to be uploaded. Deleting iTunes preference files and having iTunes rebuild its XML library file had no effect on the problem.
Since Match obviously works for some people (but not for me) there must be an obscure issue with my libray or the Match servers, or both. Hopefully someone smarter than myself has some ideas.

The -2114 error, typically occurs when trying to download / stream an uploaded Song file. The error tends to be intermittant and may simply indicate a failing server in the Apple infrastructure.
Local action, wait for a period and re-try - usually successful - once working, ensure you download and backup a secure local version - or simply restore a good version from existing local backup.

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ITunes Match fails to upload songs in Step 3

This is an update to my earlier post on this problem.
During Step 3, when iTunes Match is supposed to upload non-iTunes Store music and artwork, it fails for an unknown reason and repatedly attemps the process all over again. This continues until aborted by the user.
After several months of frustrated tinkering, one of the iTunes Senior Advisors, suggested a solution that did solve the probelm. The solution is to limit the upload speed of the router to something less than 3 Mbps. Apparently, with high speed uploads either the iTunes Match server or iTunes itself cannot cope with the data flow and the upload process crashes with no indication to the user. While this solved my problem and my approximately 1,500 songs eventually uploaded, it did take more than 10 hours. But its done and my compete library is now on iTunes Match.
I pointed out to Apple that this solution was, in my opinion, a serious flaw in the iTunes Match offering and that Apple needs to address the problem.
My ISP provider is Comcast and I typically get download speeds of 28 Mbps and upload speeds of 5 Mbps. Obviously the 5 Mbps is too fast for the iTunes Match ecosystem. I was able to adjust the upload speed by changing the QoS settings of my Linksys router and giving iTunes a priority over other apps.
Hopefully this post helps out others with the saem problem.

The -2114 error, typically occurs when trying to download / stream an uploaded Song file. The error tends to be intermittant and may simply indicate a failing server in the Apple infrastructure.
Local action, wait for a period and re-try - usually successful - once working, ensure you download and backup a secure local version - or simply restore a good version from existing local backup.

ITunes Match won't upload non-matched songs on my home network

As it says in the subject, iTunes Match won't upload non-matched songs on my home network. For a while I thought the problem was with iTunes Match itself. And maybe it still is somehow. But I recently discovered the problem only occurs on my own home network. Any time I add a song to iTunes that isn't in the iTunes store, it should upload it. But instead it just loops in failed attempts to upload, always stopping and starting over at step 1. Occasionally I'll get error messages like -9810, but more often it'll just continue to loop for hours on end. I recently took my MBP to a coffee shop and used their wifi and tried it there, and the songs uploaded without any problem at all. I never used to have this issue over the entire year I was using iTunes Match. My only guess as to what might have caused the issue is when we downgraded the speed of our internet. I can't recall for certain whether that was the exact time my issues began, but it's the only possible change I can think of. I've tried rebooting the router, turning iTunes Match and Genius off and on, rebooting the computer, creating a new iTunes Library, all not solving my problem. Any other ideas?

There's a longer thread discussing this problem over here: https://discussions.apple.com/thread/4160355?start=120&tstart=0
What I posted there is that if I enable QOS on my router and limit my upload bandwidth (I used a cap of 1024 kilobits/second) then iTunes Match stops looping and will successfully upload songs and complete match.
There aren't any blocked ports, it's really just iTunes being a pig and oversaturating the internet connection to a point of failure.
Super frustrating, it's been a bug for months. I wish I had a better solution.

How can it that half of my songs are matched in iTunes Match where the other songs from the same CD (ripped by Itunes) are not matched but uploaded?

I started with ITunes Match a few days ago (I have the latest versions of all OS's etc)
- The whole process took more then two days to complete for the first time.
- Half of my songs are matched in iTunes Match where the other songs most of the time from the same CD (most ripped by ITunes) are not matched but uploaded(?)
- Complete CD's are not recognized, they are however available in the ITunes store (songs in my library not available in ITunes are an exception).
- The match part overall is less then 50%, which is a complete disappointment.....
- When I activate ITunes Match on my IPod, IPhone and IPad the art-work does not load or only partly.
- Loading songs on iOS is extremely slow... and that is definitely not due to my internal network.
- ICloud (ITunes Match) on the apple TV stops working after every 15 seconds because it losses connection to the ITunes server....
I am a real Apple fan for the last decade but what a disappointment is this......before I started with ITunes Match everything worked seamlessly.

The number of Songs that 'matched' is simply a function of the current iTunes Match service process. It is not unusual to have multiple Songs in an otherwise perfectly matched album be uploaded - often it is very possible to find the album in the iTunes Store.
The Artwork does tend to reappear for many over a few days / weeks - however, if your library backup has all Artwork present it would be wise to save the Album Art separately and reapply to Albums not showing art work in the library grid view.
Many of the other performance issues you mention are not typical - though during the past working week or so the Apple Infrastructure has been very heavily loaded with multiples countries having service go-live symultaneously.

For iTunes Match, how come some songs "match" on an album and other songs on the same album "upload" without matching?

For iTunes Match, how come some songs "match" on an album and other songs on the same album "upload" without matching? All songs are available on iTunes. I don't get it! Any way to manually match songs that iTunes apparently can't match? I have hundreds in this unmatched state.

gsl wrote:
Shazam has NO problem determining what these songs are. Maybe Apple needs to consider licensing their technology as it seems MUCH more accurate than what they are doing.
You aren't comparing like with like.
The main task that Shazam has is to identify the name or a track and the artist. I believe that it suggests the album as well, but if it gets that wrong then it doesn't really matter too much.
With iTunes Match, getting the album (i.e. identifying which version it is) is much more important. If it gets that wrong then it breaks up the flow of an album. This makes the task that match has very much harder.
In fact, there is a strong argument to say that currently the problem iTunes has is that it is matching too many songs, resulting in matches from different albums.
I'm sure that match is not struggling to identify whether it has a song or not, but whether it has the correct version of a song. When you introduce different masterings into the process then, depending on the thresholds set, it is probably correct in concluding that it hasn't got a particular version, even if you think it has.
The solution would appear to me to be a tweaking of the matching thresholds along with the ability to force an upload, but we just don't know what restrictions they have (remember that if Shazam gets it wrong the it doesn't present you with a copy of a new track that you didn't have previously). It is almost certainly not just a case of improving their technology.

ITunes Match doesn't upload any songs.

I've got a problem with iTunes match on iTunes 11 on my MacBook Pro 10.8.2. At Step 3, iTunes Match doesn't upload any songs! It stops and starts again with Step 1. At the end, I've error 4002. Turn on/off Genius/iTunes Match didn't worked ! I need help

Power-cycle your internet modem and the router (if you have one). Otherwise just let it keep running. There's really nothing else you can do.

How do I tell iTunes Match NOT to upload a song / audio file?

I produce music in Logic Pro and later play in iTunes for additional listening and testing. How do I tell iTunes Match NOT TO UPLOAD certain songs or audio files? I have to continously delete files from the cloud.
Thanks in advance for any suggestions.
PC

Hi,
It's all or nothing with iTunes Match. If the track is a valid format it either matches or uploads.
Do you want to keep the tracks in itunes? If so, I suggest that you create a second blank library then turn on match. This will show all your tracks in the cloud. If a track uploads, you can delete it from the cloud using this new library. When you revert to your original library, the track will still be present but the iCloud status will now be "removed" instead of "uploaded". You can see iCloud status in song view by going to menu > view > view options and tick box. Match will now ignore this track when scanning your library.
Jim

ITunes Match fails to match recently ripped CD. Can I avoid matching this CD?

I have a CD from a band that is not available on iTunes that I've loaded to my MacBook Pro. As expected iTunes Match can't match this album. As a result, iTunes Match fails to proceed past the third step of the matching process and continously loops. How can I stop this album from being part of the match process?

Hi,
What format have you ripped the CD? There are problems with some ALAC and AIFF files.
If the cd is in your iTunes library, there is no way of stopping match process. Once cd has been uploaded there is a workaround to make remove the tracks from the cloud and not your library.
However, to resolve your current problem you may need to delete the tracks.
Jim

ITunes match is not uploading all my music.

iTunes match is not uploading my music. It is stuck on Step 3 uploading 0 out of 224. iTunes is hung up and can only be force quit. Been stuck at 0 uploaded for 18 hours or more.

I have tried rebooting, turning match on and off. Nothing I seem to do changes anything. I can add new songs that get uploaded okay but I am still stuck on uploading 0 of 224. And there are some song's that should be matched but stuck at "waiting".

Used iTunes match and states 2400 songs matched, yet no icloud matching

Used iTunes match and states 2400 songs matched, yet no icloud logos next to my songes except a few indicating duplicates and no songs match to my iphone. Help. I've tried re-matching, turning icloud off/on. no luck. No songs now on iphone. Any suggestestion.

If you right-click on the header bar above your music and select "iCloud Status" it'll show you exactly what their status is and if they've been matched, uploaded or are still waiting to be processed and/or uploaded.
You may need to quit iTunes and relaunch it to kick-start the process again if Match says it's done but your libraries show differently.

With iTunes match, order of the songs in my playlist of mobile devices is not the same as on my computer

In my iTunes on computer, I have several smart play lists. Within each playlist, songs are set to a certain order. Some playlist songs order are organized by name, some playlists are organized by Album, some playlists are organized by artist etc.
When I was syncing my iPhone and iPad directly with my computer, the playlists on my mobile device had same order of songs as on my itunes in computer.
Now, I signed up for iTunes match. With iCloud sync, order of the songs in my playlist of mobile devices is not the same as on my computer. In fact, order of songs within a playlist appears to be completely random. Moreover, order of songs are different in my iPhone 4s and iPad 2
How can I change the order of songs on my mobile devices or how do I make iTunes match to sync my songs such that within a playlist, my songs are in the same order as that of iTunes on my computer.

Thanks mracole. I assume this means order of songs will work with regular play lists I iTunes match. Will try it this afternoon and report.
Please let me know if my understanding is not correct.
Best regards and thanks once again.

HT4914 I just subscribed to iTunes match but only 61 songs from my 7GB of music on my iphone showed up. I do not want to lose any music. What should i do?

I just subscribed to iTunes match but only 61 songs from my 7GB of music on my iphone showed up. I do not want to lose any music. What should i do? When I go to settings-music-and try to enable iTunes Match on my iPhone it says "iTunes Match will replace the music library on this device" I don't want to do that it only has 61 of my 7GB of songs.

did you find out the answer? I am afraid to hit enable.

I've just signed up to iTunes Match as I have songs on my iPhone 4 which wont sync with iTunes as they are from CDs but I can't see my music in the cloud now. Anyone had the same problem and have an easy fix?

I've just signed up to iTunes Match as I have songs on my iPhone 4 which wont sync with iTunes as they are from CDs but I can't see my music in the cloud now. Anyone had the same problem and have an easy fix?

What fixed it for me:
On your computer, open iTunes > My iPhone (or whatever name you gave your iPhone) > "Music" page
Uncheck "Sync Music"
Click "Sync" button (bottom right)
Let it run and finish
Uncheck the box for every song, playlist, etc.
Click "Sync" button (bottom right) (This step may be unnecessary, but I did it and got the result I wanted.)
Let it run and finish
Check the boxes for the music you want on your iPhone
Click "Sync" button (bottom right)
Let it run and finish
See if that doesn't work for you. I tried a lot of things that did nothing, but this seems to have fixed it, and quickly.

ITunes Match has stopped uploading - every file errors and says waiting - I have tried to delete the files and use other formats etc. I have had the service since Day 1 and NEVER had an issue. It didn't start until the Delete from Cloud switch to Hide

iTunes Match has stopped uploading - every file errors and says waiting - I have tried to delete the files and use other formats etc. I have had the service since Day 1 and NEVER had an issue. It didn't start until the Delete from Cloud switch to Hide from cloud - the files that do not upload show grayed out on my other devices.

Have you confirmed that you successfull purged iTunes Match by also looking on an iOS device? If so, keep in mind that Apple's servers may be experiencing a heavy load right now. They just added about 19 countries to the service and I've read a few accounts this morning that suggests all's not running perfectly right now.

HT204406 Problem with iTunes match cutting off a song on my iPhone, not Mac or PC

I have purchased the Katy Perry album "Prism" outside of iTunes and matched it with iTunes match. When I try to play the first song "Roar" on my iPhone, it plays only part of it and then cuts off and plays the second song. This only happens on my iPhone, when I use iTunes match to play the song on either my mac or PC using iTunes, the song plays fine without any issues.
I've tried turning off iTunes match, and then starting it again, no luck. I powered off, then on my iPhone, no luck. I've downloaded the song out of the cloud and still has the same problem... anybody have this problem too or can help?

Some additional observations:
When I look at the album, the song "Roar" has a length of "2:05", but once I play the song by pressing it, the song begins playing and the slider shows a length of 3:39 (close to the correct length). However, once it hits 2:03, it stops and starts playing the next song.
Interestingly, using iTunes on my mac, the song in the album view shows "2:04" but once I double-click the song, the length changes to "3:43", but plays the complete song without any problems.

ITunes Match fails to upload songs

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