Itunes match freezes 1/2 way through step 3

Anyone having the same problem?  After 3 hours stuck on the same song, I hit stop and started the process again.  Same problem all over again.

How to Fix Step 2 and Step 3 Errors in iTunes: Music Media Formats, and Checking Firewall
This solution assumes that you do not have corruption in your iTunes library database. To fix that follow the steps in Apple Support KB ht1251 above.
Step 1, 2, or 3 Hangs: Problems with Media Formats.
If you have heterogenous media formats in your music files, some of them will FAIL iTunes match, causing it to hang. This is a software error in iTunes match, which should mark the files as "Not eligible" instead of remaining stuck in an endless loop. These errors never occur if all the songs in the music library are unprotected AAC 256 kbps music files encoded by iTunes 10.5.1.
There are two basic ways to upgrade your song media formats to iTunes 10.5.1 AAC encoding - encode all of them at once, or do them selectively. In either method, you must delete the original version from iTunes and your file system. If you previously loaded them to iCloud, get rid of them there also.
You will be able to see a hung file in OS/X under Activity Monitor -> iTunes -> Inspect Process -> Open Files and Ports. In Windows you will have to use standard Task Manager inspections.
In my iTunes library, I found that certain AAC (m4a) files which were encoded in before 2011 were stuck, and m4p Protected AAC files. I had already fixed the encoding of MP3s, so I was suprised that music previously encoded by iTunes was hanging up.
You may convert all files which were not encoded at 256 kbps AAC with a right-mouse click. Find them:
1) individually in iTunes as you discover them in Open Files and Ports trace, or
2) by creating a sort smart playlist that matches their pattern. For example, a playlist with bit-rate < 256k. 
After converting them, you MUST delete the previous file(s) from your iTunes library. I suggest you move the actual file to trash, and delete the trash. Archive the files if you wish. If any of them were already matched to iTunes Match, you must delete them there also.
After getting rid of older media formats, re-run iTunes match. Step 2 should complete, and your Open Files and Ports window should no longer show any music file open in your iTunes library. If it does show, convert it and remove the old file from your library.
If you have converted your music library and Step 3 is still stuck, it is likely a Firewall problem. Check the last line in Open Files and Ports, and use the information in the last rows to check your firewall settings. The upload port is shown in this form, 192.168.1.1:53089->72.21.214.201:https. If you see this type of row, but nothing is being uploaded, a firewall or other issue is blocking that port.
In my case the block was created by my broadband modem settings. Check with the installation guide for your modem - typically they can be managed by a http:// address such as http://192.168.1.254. Change the firewall settings as needed.

Similar Messages

  • ITunes Match freezes PC during Step 1!?!?!

    I am running Windows Vista on my PC and purchased iTunes Match to put my music collection in the cloud.  3/4 of the way through Step 1, iTunes freezes and so does my computer.  I have to unplug my computer (which is definitely not healthy for it) and reboot.  I thought it might be my computer going to sleep, but I shut all of the power saving stuff off and it still happens.  Any suggestions?

    iTunes Store: Troubleshooting iTunes Match
    http://support.apple.com/kb/ts4054

  • My ipod stops half way through step 1 when I am syncing

    I[od touch stops half way through step q which i backing up

    I would try moving the existing backup to a safe place since there may be some corruption that is causing the problem.  The backup file is located hre:
    The folder where your backup data is stored changes depending on the computer's operating system. Since iTunes only keeps one backup per device, you should ensure the backup folder is included in your periodic data backup routine.
    iTunes places the backup files in the following places:
    Mac: ~/Library/Application Support/MobileSync/Backup/
    Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    Note: If you do not see the AppData or Application Data folders, you may need to show hidden files (Windows XP,  Windows Vista and Windows 7).

  • My iphone 4 is telling me I have to restore but when I plug in and connect to itunes, it freezes about 30-50 % through the process. Now I can't use my phone at all? I am waiting about 1-3 hours for this process to finish and nothing ever happens. HELP!!

    My iphone 4 is telling me I have to restore but when I plug in and connect to itunes, it freezes about 30-50 % through the process. Now I can't use my phone at all? I am waiting about 1-3 hours for this process to finish and nothing ever happens. HELP!!

    Put it into DFU mode - hold the sleep/wake button and home button until the screen goes black (ignoring the slide to turn off slider). When the screen goes black release the sleep/wake button but hold the home button. Continue holding the home button for 10 seconds, then release it. The screen should stay black. Plug it into iTunes and it should come up with this message "iTunes has detected an iPhone in recovery mode. It must be restored before use", that's when it is successfully in DFU mode. Now press the restore button in iTunes and it should run smoothly :)

  • Itunes Match Freezes On Step 3

    I have just bought itunes match, and it is getting stuck on step 3 everytime. It says 1 of 63 items uploaded and stay's there, for ever. I have tried turning off my firewall/anti virus, I have deleted all the songs that said waiting etc. I know have no idea where or what these 63 items are as there is no status next to anything in my itunes. Everything either says matched, uploaded, ineligible or purchased. I cant find what is causing it to hang.

    Still no joy on why this happens, and nearly a year on. Why don't this system work? Why are there so many people having problems with this crap yet no apple support or solution? I have today discovered a few more tracks that this happens to.
    I have sat all day today importing some of my cd collection into iTunes. The tracks that stick on step 3 (18 in total) are say, one track from one cd, two from another and so on. All are with in match requirements/criteria as the other tracks from the same cd uploaded fine. I've had this problem before and it was track size etc, but not this time.
    I have removed all 18 tracks and tried to do one track at a time. Every single one of the 18 causes match to freeze on step 3. And what's worse is when it does this, my broadband drops from 19.5mps to 1.56mps and slows the whole house down (well, two kids sat on Xbox live moaning like they just lost a limb or something).
    I don't want to have to delete the odd tracks from albums etc just to make my iTunes work. It should just work. Skip the faulty tracks etc and/or notify me. Not just freeze and lock everything up, slowing down everything and saying 'sod it'. Or is 'sod it' apples attitude now they got all their money? It seems the same feeling is spreading across the board as more and more people are getting fed up with the apple 'way', product, no support, cost's and attitude etc etc. it's so frustrating :-(

  • Itunes match freezing at step one

    I have had itunes match for a few years now.
    Today I have been trying to update itunes match as I have a couple of new mp3s but it is freezing at step one. I have restarted numerous times both my imac and itunes itself but to no avail. I left it for about 6 hours and still frozen. Internet connection is working fine. The new songs I purchased off itunes on my iphone 5 have downloaded fine, but the new mp3s just wont upload. Stuck on step one.
    Imac and Itunes have the latest update.

    It's working for me (just tried it now) - it's showing that the status is currently green, but last night there were iCloud service issues.  I have no idea why it's not working for you.   It was a suggestion to restart the service, given the information at hand.
    Other than restarting the Match process, my only other suggestions are ones I've mentioned here:  https://discussions.apple.com/thread/3626829.   Also, keep in mind that Apple tech support doesn't necessarily peruse these boards, it's a peer to peer service (I don't work for Apple - I'm a user just like you are).  If you need to escalate, I would also suggest that you call Apple directly.

  • Itunes match freezes at step 3

    It completes step #2 then starts step #3.  It almost immediatley then goes back all the way to step #1.
    It has done this about 10 times in a row.  How do I get around this?

    I went into View, View Options and added iCloud Status column.
    I sorted by that and deleted all the ERROR and Ineligible Protected songs.
    I stopped iTunes Match from the Store menu, Exited iTunes, ran Repair Permissions From Disk Utilities.
    Started iTunes and Turned on iTunes Match from the Store Menu
    Then the songs that were left started making upload progress.
    The upload stalled near te end of te last upload, so I had to stop and exit, then restart the iTunes Match and it finally uploaded all and was Done.
    I still have the problem where my iPad, when I try to enable iTunes Match, states that I am Not Subscribed.
    Can you help witih this?  I tried both Apple IDs.

  • HT4914 I suscribed to itunes match, but it won't complete step 3, and just keeps cycling through steps 1 and 2.  Help!

    I suscribed to itunes match, but it won't complete installation, keeps cycling through steps 1 and 2.  Help!

    suavedog:
    Try this:
    iTunes 7.2 for Windows doesn't open

  • ITunes match freezes in step 2

    Just installed iTunes Match, but the synching doesn't go any further than number 385 or so. Restarted the computer, restarted iTunes, restarted synching, but nothing helps
    I know I'm not the only person with this problem. Has anyone already solved the issue?

    Guess what? Retried every day, and today it seems to work!

  • Stopping half-way through step 3 will do...?

    Just a quickie...and I'm not sure if this has been addressed already (I tried looking but all the answers I came across dealt with crashes and the like).
    So here is my question: I am half way through the 3rd step of my iTunes match...the uploading part. It has taken HOURS (I was warned it would) and I'm not the only person who uses this computer at home.
    So..if I were to hit "Stop" on the bottom, cancelling the upload halfway through...will I need to start over again, or will it pick up where it left off when I stopped?
    I haven't tried yet for fear of losing the hours of waiting it has already taken.
    A swift answer would be fabulous!
    Thanks!
    'Nuck

    The process will pick up where it left off. It will, of course, rn through steps one and Teo again but it won't take long.

  • Older itunes purchases cutting out half way through

    I've been noticing for some time (this is not my first attempt to get an answer) that my older itunes purchases cut out about half way through when played on my ipod (but not when played on my PC) I've tried to find an answer on Apple forums before but it seems to be one of those questions that never gets a good answer. I'm beginning to wonder if it is Apple's way of getting us to buy our music all over again, but they wouldn't be that cynical would they. Anyway, since I'm increasingly unwilling to trust Apple to look after my music I'm going back to CDs whenever possible. I don't always want to buy an entire album, so does anyone have a real remedy for this problem?

    Hello Jo Tampoco,
    Welcome to the Apple Support Communities!
    I understand that you have some purchased music that plays as expected in your iTunes library on your computer but does not on your iPod touch. Any purchases made in the iTunes Store can be downloaded again at no charge as long as the item(s) are still available for purchase so you will not be asked to repurchase these items. 
    For troubleshooting, depending on how your music is being moved to your iPod, there are some steps I would suggest. If you are syncing the music from your computer to your iPod and the music on the iPod is not playing completely, I would suggest trying to download that music directly from your purchases to your iPod. To do this, please use the instructions in the first article below. 
    Download past purchases - Apple Support
    If you have been downloading the purchases directly to the iPod and the music is not playing completely, I would suggest syncing the music from your iTunes library and testing to see if it will play as expected once it is on the iPod. 
    Sync your iPhone, iPad and iPod with iTunes using USB - Apple Support
    Have a great day,
    Joe

  • How to upload all songs from iTunes Match to the mac in one step

    how to upload all songs from Match to the Mac in one step?

    You have to subscribe to iTunes Match to do that.  See http://www.apple.com/itunes/itunes-match/.

  • ITunes Match fails to upload songs in Step 3

    This is an update to my earlier post on this problem.
    During Step 3, when iTunes Match is supposed to upload non-iTunes Store music and artwork, it fails for an unknown reason and repatedly attemps the process all over again. This continues until aborted by the user.
    After several months of frustrated tinkering, one of the iTunes Senior Advisors, suggested a solution that did solve the probelm. The solution is to limit the upload speed of the router to something less than 3 Mbps. Apparently, with high speed uploads either the iTunes Match server or iTunes itself cannot cope with the data flow and the upload process crashes with no indication to the user. While this solved my problem and my approximately 1,500 songs eventually uploaded, it did take more than 10 hours. But its done and my compete library is now on iTunes Match.
    I pointed out to Apple that this solution was, in my opinion, a serious flaw in the iTunes Match offering and that Apple needs to address the problem.
    My ISP provider is Comcast and I typically get download speeds of 28 Mbps and upload speeds of 5 Mbps. Obviously the 5 Mbps is too fast for the iTunes Match ecosystem. I was able to adjust the upload speed by changing the QoS settings of my Linksys router and giving iTunes a priority over other apps.
    Hopefully this post helps out others with the saem problem.

    The -2114 error, typically occurs when trying to download / stream an uploaded Song file.  The error tends to be intermittant and may simply indicate a failing server in the Apple infrastructure.
    Local action, wait for a period and re-try - usually successful - once working, ensure you download and backup a secure local version - or simply restore a good version from existing local backup.

  • HT204406 iTunes match has stalled on the first step. It was working previously.

    Recently iTunes and Genius have stalled at Step 1. I have previously successfully run iTunes match.

    Getting the same thing here Jeremy.
    Also running Mountain Lion.

  • Why won't iTunes play songs all the way through?

    I don't understand, and I am very frustrated... I JUST PAID for a bunch of music on iTunes & there are a few songs that play all the way through to completetion. For instance, I bought Rihanna's album LOUD & the song Fading only plays to :54 seconds; after which it claims to have played all the way through and skips to the next song? What the ****? I dont understand what the problem is... Help?

    Delete the songs from your itunes library (just your library). Redownload them from the purchased section in the itunes store. I had the same problem and redownloading it worked for me.

Maybe you are looking for

  • Cash receipt form

    Dear Experts, Can I have two separate forms for Cash receipts and cash payments while running the FBCJ transaction. If so how can I manage the same. As in the configuration for the RFKORD80 program we assign a form and this is triggered when the corr

  • In smart form

    hi in smart form we will write loop into---. what is the need for that. what is the other form available?

  • Mozilla won't display web cam feed from web site

    Mozilla won't display web cam feed from web site: http://www.fs.usda.gov/wps/portal/fsinternet/!ut/p/c4/04_SB8K8xLLM9MSSzPy8xBz9CP0os3gDfxMDT8MwRydLA1cj72DTUE8TAwjQL8h2VAQAMtzFUw!!/?ss=110803&navtype=BROWSEBYSUBJECT&cid=fsm9_029107&navid=091000000000

  • Reduce Popup Window Size

    Hello Experts, I have one popup window, the height and width of popup window is being displayed too large. I am using method window set_window_size() and passing the parameter u2018Width = 20%u2019 and u2018Height = 30%' but it doesnu2019t work. How

  • SIM Failure and No Service

    Just trying to see if there's a fix for this. Several months ago I was having this problem, it went away and now it seems to have surfaced again.  It started this past Saturday and I'm not sure why or, what to do about fixing it.  My phone will spora