ITunes Match freezes PC during Step 1!?!?!

I am running Windows Vista on my PC and purchased iTunes Match to put my music collection in the cloud.  3/4 of the way through Step 1, iTunes freezes and so does my computer.  I have to unplug my computer (which is definitely not healthy for it) and reboot.  I thought it might be my computer going to sleep, but I shut all of the power saving stuff off and it still happens.  Any suggestions?

iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054

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  • Purchased iTunes Match, computer died during Step 1! wont work.

    purchased iTunes Match, computer died during Step 1 (gathering info about library) and now it only completes step1 and NEVER goes to step2 no matter what i try. help!i

    iTunes Store: Troubleshooting iTunes Match
    http://support.apple.com/kb/ts4054

  • ITunes Match stops working at Step 3 in windows - aborts iTunes

    When running iTunes Match, steps 1 & 2 load and a green check mark is seen for each.  When it moves to step 3 an error message immediately appeas that indicates "iTunes has stopped working" and iTunes must be shut down.  I purchased iTunes Match on October 26th and have spent hours and hours on the phone with 5 different Apple tech support personnel since October 27th (Case # 523193741).  I called tech support again yesterday and asked if I could bring my Windpows 7 laptop into an Apple store to see if the problem could be solved. The apppointment was made for today, November 15th, in Tigard (Washington Square) store.  Bottom line, the "iTunes is not working" error message popped up again.  The Apple tech expert looked at me and said "I can't help you, I've never seen that before."   Has anyone found a fix that really works for the step 3 "iTunes has stopped working" problem?  Thanks.

    Jim,
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    Thanks again for your efforts.
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  • ITunes Match now stalls on step 1.  I have a PC with Windows Vista.  I've use Match for a long time

    iTunes Match now stalls on step 1.  I have a PC with Windows Vista.  I've used iTunes Match for a long time & it has worked well until last week.  Most of my songs now have a dotted outlined cloud beside them & I can't download to my phone.  6 new albums can't be seen at all.  I've turned off Match (with shift key down) & turned it back on - restricted my upload speed to 75% of max - I even uninstalled iTunes & re-installed it.  Any suggestions?

    iTunes Match is stalled in the same place again today.  Step 1 seems to have completed as the blue progress bar is complete.  The message says "Delivering your iTunes Match results..."  When I went to bed last night, this is where iTunes was stuck.  But this morning, Match had stopped trying to "deliver."  It obviously did not finish because 6 new albums do not show up on my iPhone 5 - all of the 3 steps on the Match page were grayed out this morning & the "Start" button was available.
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  • ITunes Match program not responding step 1

    Whenever I click update iTunes Match, it goes to step 1 and about 1/4 of the way through it (scanning my library), itunes program stops responding and closes itself.  I have tried unistalling and reinstalling iTunes serveral times.  My iTunes is also up to date with 10.5.1.  Any help would be greatly appreciated!

    So, I think I have fixed the issue.  I had to copy my xml .xml file over to my desktop, delete my.itl file from the library, open an empty library and re-import the .xml file.  It was pretty scary, but I'm good about backing up, and the only major pain with this process was that it required me to change the media type on my user imported tv shows back to tv show from movie.  Other than that, it worked like a charm, and i I am once again a happy iTunes Match user.  Probably wont won't be doing another mass delete anytime soon, but then, I shouldnt shouldn't have any real need to.
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  • ITunes Match crashes while at step 3.

    iTunes Match crashes while at step 3. Uploading artwork and remaining songs. Steps1 and 2 complete successfully but at step 3 I immediately get an error message saying iTunes has encountered a problem and must shut down. Has anyone else experienced this or know of a solution ?

    I Have the same issue, has only just started doing it, I've stripped the drive or all junk, plenty of room on the drive to process. iTunes also goes through the checking loop every time I start itunes, again this is recent. Running XP SP3
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  • When I open iTunes , iTunes Match started to process step 1. Always same process and never ending

    When I open iTunes , iTunes Match started to process step 1. Always same process and never ending...
    I tried some suggestions but I cant fix my problem. Do you have any knowladge about this problem?

    For the past few months, and several iTunes upgrades, iTunes Match spends some time in Step 1 "Gathering" and sending information to Apple. Then Step 2 runs through the first 2092 of 2094 pretty quickly. Jumps to 2094. And then immediatly back to Step 1 again.
    Repeat every 5 minutes or so until Match is manually turned off.

  • HT204406 My iTunes Match will not complete Step 3 of the uploading process. Many songs are "waiting"

    My iTunes Match will not complete Step 3 of the uploading process. I have over 700 "items" designated as "waiting." I have restarted multiple times but it stalls at this point.

    I've been reading all these comments about how match is not working and people are having problems uploading all their songs.  My problem is more basic than that.  When I open iTunes I immediately get the spinning color disc of death and I can't do anything at all.  I can't go to the store.  I can't listen to a song. I can't do anything.  I just tried to sync my iPod.  I pugged it into my computer, iTunes started up, looked like it was going to sync, then the spinning disc again.  So forget match; I can't do anything, nada, nothing.   I even tried to send my iTunes application to trash, but I got a message saying I couldn't do that because it was needed for OS X.  Talk about a do loop, this is unbelievable.
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  • HT204406 My iTunes Match gets stuck on step 1

    My iTunes Match gets stuck on step 1 and won't go any further.  I will leave my computer on all day and night and iTunes Match doesn't move past step 1.  What can I do to resolve this issue?

    Cancel it and try again.

  • HT204406 iTunes match is stuck on Step 1: Gathering Information about your iTunes Library

    iTunes match is stuck on Step 1: Gathering Information about your iTunes Library.
    It will not progress past step 1.
    I have tryed re-installing iTunes, resetting everything and all that. No luck in getting it to work.
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    Hi..
    "A status indicator will allow you to track progress. You may also manually pause and resume iTunes at any time by clicking the Stop or Start button."
    From here >  iTunes Store: Troubleshooting iTunes Match
    Can you click the Start button?
    Sounds like the internet connection is timing out.
    Try turning off your router for a few minutes, then turn it back on. Restart your Mac, launch iTunes and try again.
    edited by:  cs

  • ITunes Match won't pass Step 2

    iTunes Match will not complete Step 2: Matching your music with songs in the iTunes Store. It just continues to search with the progress bar saying that 12006 out of 12020 Songs checked. It never moves on to Step 3: Upload artwork and remaining songs. Any tips?

    Hi,
    First stop match process. Add iCloud status column to song view - go to menu > view > view options and tick box. This column will tell you what has been matched, uploaded, purchased, duplicate, ineligible and more importantly waiting. You should find this 'waiting' tracks - looks like 14. Delete them from library but don't move to trash. Now select 'update iTunes match' from store menu. If process completes try readding those tracks.
    Jim

  • Itunes Match Freezes On Step 3

    I have just bought itunes match, and it is getting stuck on step 3 everytime. It says 1 of 63 items uploaded and stay's there, for ever. I have tried turning off my firewall/anti virus, I have deleted all the songs that said waiting etc. I know have no idea where or what these 63 items are as there is no status next to anything in my itunes. Everything either says matched, uploaded, ineligible or purchased. I cant find what is causing it to hang.

    Still no joy on why this happens, and nearly a year on. Why don't this system work? Why are there so many people having problems with this crap yet no apple support or solution? I have today discovered a few more tracks that this happens to.
    I have sat all day today importing some of my cd collection into iTunes. The tracks that stick on step 3 (18 in total) are say, one track from one cd, two from another and so on. All are with in match requirements/criteria as the other tracks from the same cd uploaded fine. I've had this problem before and it was track size etc, but not this time.
    I have removed all 18 tracks and tried to do one track at a time. Every single one of the 18 causes match to freeze on step 3. And what's worse is when it does this, my broadband drops from 19.5mps to 1.56mps and slows the whole house down (well, two kids sat on Xbox live moaning like they just lost a limb or something).
    I don't want to have to delete the odd tracks from albums etc just to make my iTunes work. It should just work. Skip the faulty tracks etc and/or notify me. Not just freeze and lock everything up, slowing down everything and saying 'sod it'. Or is 'sod it' apples attitude now they got all their money? It seems the same feeling is spreading across the board as more and more people are getting fed up with the apple 'way', product, no support, cost's and attitude etc etc. it's so frustrating :-(

  • Itunes match freezing at step one

    I have had itunes match for a few years now.
    Today I have been trying to update itunes match as I have a couple of new mp3s but it is freezing at step one. I have restarted numerous times both my imac and itunes itself but to no avail. I left it for about 6 hours and still frozen. Internet connection is working fine. The new songs I purchased off itunes on my iphone 5 have downloaded fine, but the new mp3s just wont upload. Stuck on step one.
    Imac and Itunes have the latest update.

    It's working for me (just tried it now) - it's showing that the status is currently green, but last night there were iCloud service issues.  I have no idea why it's not working for you.   It was a suggestion to restart the service, given the information at hand.
    Other than restarting the Match process, my only other suggestions are ones I've mentioned here:  https://discussions.apple.com/thread/3626829.   Also, keep in mind that Apple tech support doesn't necessarily peruse these boards, it's a peer to peer service (I don't work for Apple - I'm a user just like you are).  If you need to escalate, I would also suggest that you call Apple directly.

  • Why is iTunes Match freezing at step 3 for over 24 hours?

    I have subscribed and received confirmation of my subscription. I have tried three times to go through the three steps and am freezing up in step three for over 24 hours. There is no help shown any where. I am seeing many, many others with this problem but no solution. Is anyone from Apple out there? What am I and all other to do?

    It's working for me (just tried it now) - it's showing that the status is currently green, but last night there were iCloud service issues.  I have no idea why it's not working for you.   It was a suggestion to restart the service, given the information at hand.
    Other than restarting the Match process, my only other suggestions are ones I've mentioned here:  https://discussions.apple.com/thread/3626829.   Also, keep in mind that Apple tech support doesn't necessarily peruse these boards, it's a peer to peer service (I don't work for Apple - I'm a user just like you are).  If you need to escalate, I would also suggest that you call Apple directly.

  • Itunes match freezes 1/2 way through step 3

    Anyone having the same problem?  After 3 hours stuck on the same song, I hit stop and started the process again.  Same problem all over again.

    How to Fix Step 2 and Step 3 Errors in iTunes: Music Media Formats, and Checking Firewall
    This solution assumes that you do not have corruption in your iTunes library database. To fix that follow the steps in Apple Support KB ht1251 above.
    Step 1, 2, or 3 Hangs: Problems with Media Formats.
    If you have heterogenous media formats in your music files, some of them will FAIL iTunes match, causing it to hang. This is a software error in iTunes match, which should mark the files as "Not eligible" instead of remaining stuck in an endless loop. These errors never occur if all the songs in the music library are unprotected AAC 256 kbps music files encoded by iTunes 10.5.1.
    There are two basic ways to upgrade your song media formats to iTunes 10.5.1 AAC encoding - encode all of them at once, or do them selectively. In either method, you must delete the original version from iTunes and your file system. If you previously loaded them to iCloud, get rid of them there also.
    You will be able to see a hung file in OS/X under Activity Monitor -> iTunes -> Inspect Process -> Open Files and Ports. In Windows you will have to use standard Task Manager inspections.
    In my iTunes library, I found that certain AAC (m4a) files which were encoded in before 2011 were stuck, and m4p Protected AAC files. I had already fixed the encoding of MP3s, so I was suprised that music previously encoded by iTunes was hanging up.
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    2) by creating a sort smart playlist that matches their pattern. For example, a playlist with bit-rate < 256k. 
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    After getting rid of older media formats, re-run iTunes match. Step 2 should complete, and your Open Files and Ports window should no longer show any music file open in your iTunes library. If it does show, convert it and remove the old file from your library.
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    In my case the block was created by my broadband modem settings. Check with the installation guide for your modem - typically they can be managed by a http:// address such as http://192.168.1.254. Change the firewall settings as needed.

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