ITunes Match hangs on step 1

Hi
Over the past fortnight, iTunes Match has gone from working seamlessly, to hanging at the first step - Gathering Information about your iTunes Library. I amrunning the laters version of iTunes - Ver. 10.6.1.
Is anyone else experienceing this? Does anyone have a solution?
Thanks

Same problem here, stuck at first step endlessly. Tried deleting songs that are not adequate for iCloud, and still stuck.
Anyone have a solution?

Similar Messages

HT204406 iTunes Match hangs in step 2 at the last song

What do I do now?

Bob,
To your note above,
"Hi Daan,
I have the same problem. I heard from some people that just need to wait until Apple's servers are taxed less. This is due to last 19 more countries where iTunes was made available match.
Regards Bob".
You are correct - the Apple infrastructure is currently no making progress past Step 2, it is likely to be a few days before the service balances given the sheer number of new iTunes Match clients!

Itunes match hangs up

iTunes Match hangs up....on the first Song of 1700 Songs to down/upload. Everytime i start Itunes, it fetch up my informations about my music....but it stops uploading on the first Song of 1700. Where is the Problem?
And where can i get back my money for this useless Addon?

Hi,
Read this discussion.https://discussions.apple.com/thread/5777244?tstart=0
Jim

Itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

You've tried tapping on the Collections button at the top of the bookshelf to see if they are in a different collection ? If not then do you have a copy of them in the Books part of your computer's iTunes library (though PDFs aren't iTunes purchases, if you've done 'transfer purchases' whilst they were on the iPad then they should have copied over) ?
ibooks and PDFs aren't included in a device's backup, so if they aren't in your computer's iTunes library and/or you don't have your own backup copy of them then they won't be on your computer (for info there isn't an iBooks app/program for a Mac or PC).

ITunes Match stops after step 3

Hi,
I am not able to finish the iTunes Match workflow. Step 1 & 2 are going through successfully, but when it comes to step 3 (loading graphics and songs) it sometime is loading a few articles and then stops. The button on the bottom right corner change to "Start". when I start it again it shows the same behavior and I am not able to finishing the process.
Any help or hints would be highly appreciate
Johannes

I am having the same problem. I have 6000 songs that are waiting to be uploaded (they are all unprotected 256kbps AAC files). When iTunes Match reaches step 3, it seems to upload 1 or 2 songs and then stops. Sometimes it doesn't upload anything. What is going on?

Itunes crashes when iTunes Match runs its Step 3 (not before) - any ideas why and how to fix it?

Every time iTunes runs the iTunes Match, when iTunes MAtch gets to Step 3 - iTunes stops working - ie crashes. Any idea why and how to fix it? The songs are still uploaded to iCloud etc... but it crashe iTunes every single time

I cannot explain the failure, but I can tell you that I have a string of approx. 24 emails with Apple and a combined 10hrs of talk time with Apple customer reps that tried helping me precisely for the issue that iTunes Match would crash at Step 3 without fail. Apple even logged my Console and I was talking to an engineer that literally wrote part of the code for iTunes Match (that was the fourth and last level of customer care I was escalated to). The poor man almost quite his job, and I just about demanded a refund for my $25, since iTunes Match simply wasn't working.
Then I studied at a friend's place, and I noticed that all of a sudden, while iTunes was running in the background, half my library was already uploaded and things were progressing smoothly. It turns out that it had something to do with my modem specifically, as I had already hooked up my computer straight to the modem, taking the router (TimeCapsule) out of the equation. Nothing worked. Firewalls were turned off, no AntiVirus existed, and Apple engineers tried everything possible, incl. remote access on my computer, to get this to work. Nothing worked as long as I was connected to a Motorola Surboard.
At every other network, wether at Starbucks, my university, or at friends places, however, iTunes Match worked flawlessly.
After some research online, it turnes out that a handful of people with Motorola Surrboard Xtreme cable modems had similar issues. Eversince, I simply use my neighbors wifi should I need to upload songs, and I have no issues. Oddly enough, matching (not uploading) works just fine with my Motorola.
Don't ask me how or why, I am interested in computers and work with them a lot, but I am no engineer. I can tell you that simple scientific method pinpointed to the modem, and I haven't had issues since then.

ITunes Match Crashing at Step 3 (won't upload)

I've been using iTunes Match for quite some time now but the last few weeks, maybe longer, it crashes at step 3 where it tries to upload anything that wasn't automatically matched. There are only 2 songs that it tries to upload, but each time it crashes. This is the error report:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.6.1.7
Application Timestamp:    4f71aced
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.17651
Fault Module Timestamp:    4e2111c0
Exception Code:    80000003
Exception Offset:    00033e2e
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Faisane wrote:
First, important question: what is "that other thread" that you mention?
This thread: This solved my questionRe: iTunes Match Crashing at Step 3 (won't upload). Posted right above your previous post.
Faisane wrote:
so how do I remove that song without deleting it? (That was my question before -- sorry, I'm not trying to be willfully obtuse -- I just don't understand how to do it.)
If you know the one track that is causing a crash delete it from the iTunes library by highlighting it and typing Option+Delete on the keyboard. In the dialog choose the option to "keep files."
Faisane wrote:
Why do I have so many unmatched songs? Does changing the Album, Artist, Song information (which I often do because I don't really like the classical music descriptors automatically provided) make the title unmatchable?
Because the matching process is not 100% accurate; or you have an older mastering of an album that did match to what is in the store; or something in your library is not availble in the store. In short your library simply will not "match" 100%. There will be a percentage that must be uploaded.

ITunes Match stop at step 3 on the same music.

My iTunes Match freezed at step 3 on the same music. I tried to stop and restart but it didn't change.

Start deleting songs from your library that require to be uploaded and each time you do an album update match and see if it goes further.
Be sure to check that box that also deletes it from the cloud also.
If it does not go any further move to the next album until you find the one that is holding it up.
I don't know any other way to tell you to do it.
Just start deleting songs that require you to upload until you find the right one.
At least you don't have 5,000 to check. You only have 700 or so.
If you had to delete them all and then re add them into your library it really isn't that many.

ITunes Match: Stuck in Step 1

I've seen some older posts on this subject, but I haven't seen a definative resolution or explanation. So, I'm posting my own request.
I had iTunes Match over a year ago... then I cancelled to subscription.   Just yesterday, I decided to start iTunes Match again (I was without it for about 8 months).
I have an iMac which has about 9,000 songs in iTunes. And a MacBook Air with about 250 songs. iTunes v11.0.2 (25) OSX 10.8.3
My concern is with my iMac and the 9,000 songs.
I start iTunes Match... "Add this computer".
It enters the Step 1 'Gathering' phase.   The progress bar starts...
THEN the process stops.   The 'STOP' button at the lower right turns to 'START'.
If I wait for a minute or so,   iTunes Match seems to start again still in Step 1, the progress bar seems to get to about the same place, and hangs there until the process stops again. Only to start again by itself a short time later.
This has been going on for HOURS! It never seems to get any further on the progress bar.
ALSO, with my MBA, even with it's tiny database of 250 songs seemed to be trouble. The process only took about an hour or so... still it STARTED and STOPPED the process maybe 50-75 times to get through... at least with the MBA I was able to see some movement of the progress bar during each renewed Matching session.
Is this enough information for someone to tell me what is happening? Is this a 'Problem'? Or is iTunes Match just taking super long to 'Gather' info.
HERE'S WHAT I'VE TRIED... only to get back to the same symptom above:
Rebuilt the iTunes Library.
Turned OFF Match, then turned ON Genius... THEN turned on Match
What I DIDN'T try was to create an entirely new iTunes Library and copy everything over. I hope that is not the ONLY solution.
Thanks for any input on this subject!
- Craig

Hello Kelsoguy
If you are having an issue with iTunes Match, the first thing I would do is quit iTunes and turn off iTunes Match. Turn it back on and see if it starts it process again. If you still cannot get it to work, report the issue to iTunes.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Itunes Match Freezes On Step 3

I have just bought itunes match, and it is getting stuck on step 3 everytime. It says 1 of 63 items uploaded and stay's there, for ever. I have tried turning off my firewall/anti virus, I have deleted all the songs that said waiting etc. I know have no idea where or what these 63 items are as there is no status next to anything in my itunes. Everything either says matched, uploaded, ineligible or purchased. I cant find what is causing it to hang.

Still no joy on why this happens, and nearly a year on. Why don't this system work? Why are there so many people having problems with this crap yet no apple support or solution? I have today discovered a few more tracks that this happens to.
I have sat all day today importing some of my cd collection into iTunes. The tracks that stick on step 3 (18 in total) are say, one track from one cd, two from another and so on. All are with in match requirements/criteria as the other tracks from the same cd uploaded fine. I've had this problem before and it was track size etc, but not this time.
I have removed all 18 tracks and tried to do one track at a time. Every single one of the 18 causes match to freeze on step 3. And what's worse is when it does this, my broadband drops from 19.5mps to 1.56mps and slows the whole house down (well, two kids sat on Xbox live moaning like they just lost a limb or something).
I don't want to have to delete the odd tracks from albums etc just to make my iTunes work. It should just work. Skip the faulty tracks etc and/or notify me. Not just freeze and lock everything up, slowing down everything and saying 'sod it'. Or is 'sod it' apples attitude now they got all their money? It seems the same feeling is spreading across the board as more and more people are getting fed up with the apple 'way', product, no support, cost's and attitude etc etc. it's so frustrating :-(

ITunes match stalling on step 2

My step 2 has also stalled. After reading the prior posts I understand the issues with the server and response to the new service. My question is, if I close my MacBook, will the sync continue when I reopen it? Or will I need to stop it and start it over. Thanks!

Suggest selecting iTunes Match from the left pane and requesting 'stop' prior to closing iTunes client.
When you start iTunes again, iTunes Match will automatically attempt to synchronise the library.

ITunes Match colapse in step 2

When I add new songs to itunes and update itunes match the process freeze in step 2 when almost check all songs except 1 or 2

Same boat here. Tried three times over the weekend, each time it claims to have processed 10908 items (out of 11023 in my Library), 0 items remaining. No progress after that, though iTunes has been uploading several hundred K per second for the last several hours. Maybe it's uploading my unmatched stuff? Who knows?
Doesn't inspire a lot of confidence in their cloud strategy overall if they can't get even get music matching working in a reasonable amount of time. It's been in beta for a couple months, shouldn't be this slow, definitely shouldn't be this uncommunicative about what it's doing.
At the very least it should indicate that everything's going ok and eventually it will complete. Right now I simply have no idea if it's working or just caught in an endless loop.

Itunes match stopped during step 2. On Windows 7 machine.

I had ITunes Match running and it seems to have stopped approximately 17 songs from end during step 2.
I stopped and restarted iTunes match, no change.
I have restarted the Windows machine, again no change.
Any suggestions?

Taken as a whole, the symptoms suggest that another application (other than QuickTime itself) has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes Match fails at step 1 every time and won't work! Stuck in fail loop!

I subscribed to iTunes match a few days ago and the first time i tried to sync my library it got up to step 3 and was halfway through uploading the rest of my library when i accidentally closed itunes. When i rebooted iTunes i restarted the match sync and now it doesnt get past step 1. When it gets up to the final stage of step 1 an error message comes up 'iTunes has stopped working' and I have to close itunes, when i reboot iTunes and start matc again, it starts from the beggining of step 1 fails again. I am stuck in a loop!
Please can someone help me Ive tried everything!
I have winows 7 home premium

It would be useful to know which files iTunes Match is stalling on, but I can't find any way to do that.

ITunes Match hanging, unable to transfer new music from Mac to iPad

The iTunes on my Mac (and my Mac Book) hangs indefinitely when it supposedly is matching. I added three music files (average 45 min. each) and cannot find a way to get them to transfer/sync to my iPad. I am at a loss as to what

Ok, disable iTunes Match while holding down the Option key (Shift for Windows) and restart your computer. Re-enable iTunes Match (click "yes" when asked to "add this computer"). This ought to clear up the glitch.

ITunes Match hangs on step 1

Similar Messages

Maybe you are looking for