Itunes Match has been stuck on step 1 for a few days.
Itunes Match has been stuck on step 1 for a few days. I have tried to stopping it and restarting it and the same thing happens. I'm using the most recent version of Itunes. What do I do?
i'm having the same problem. it's been in step 1 for two days. I tried stopping it and nothing. please let me know if you had a solution on this issue.
thx
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Hi, my iTunes Match has been stuck on "5490 of 5518 songs checked for the last two days." Have tried stopping and restarting it a few times but it always gets stuck in the same place. Any advise on where to go from here?
ttt
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My ipod touch has been stuck in recovery mode for like 3 months and ive downloaded the newest itunes but itunes still wont recognize it!!! PLease Help by the way im using a macbook!!!!
PLEASE HELP!!!!!!Have you been through the steps mentioned in this article? iOS: Device recognized in iTunes for Mac OS X
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During restore my 3GS has been stuck in Apps loading for over 30 minutes now.. Any suggestions? Thanks ps.. I am holding off buying 4S until bugs worked out..
The problem is twenty three people leaving or twenty three thousand leaving has zero impact on a carrier with over 100 million customers. And they have the lowest churn rate. So if 10,000 or 20,000 or more churn out it means little to the carrier.
If you have a real lawyer he/she will advise you that you have no case. The device was not lost or stolen by the carrier, you were not eligible for a new device, and like any business who employs large numbers of poorly trained personnel who make low wages what was told to you is not in writing. So a verbal exchange does not hold up.
In fact in Verizon's customer agreement it has such a disclaimer against any verbal exchanges so if you have that agreement in writing, go get them.
The posting on public forums and places like Face Book, Linkin, Google+ or a personal web site can open you up to a lawsuit for Dilution of Trade Name, and other offences. However if you have proof then go for it.
Unfortunately that is how big business works today. A pity -
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Does your server have a limit?
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ITunes Match has been crippled on iTunes 10.7. Anyone else experiencing this? Please help!
Running iTunes 10.7 on 10.6.8
So, I am still on iTunes 10.7 (yes, I have been with iTunes 11 and have tried iTunes 12, but in my opinion, 10.7 is hands down the best version of iTunes to date).
I have been using iTunes Match on iTunes 10.7 for over a year without issue. Anytime I launch iTunes or wake my computer up from sleep, it automatically starts doing an update and any new songs are instantly added to the cloud. It was reliable and worked flawlessly until about 4 days ago.
A few days ago when things started acting weird, the first thing I noticed when I opened iTunes was that it no longer updated iTuens Match automatically and the iTunes Match tab was missing under the iTunes Store tab where it normally always appears.
I manually tried updating iTunes match by going to the top of the page, under Store < update iTunes Match (at the top of the page) than iTunes Match appeared.
It did the 3 step process, but once you hit 'done' at the end. The iTunes Match tab disappeared The iTunes match column disappeared and if I right click any of my tracks, ALL my music had the 'add to iCloud' button (files that were already in the cloud).
I didn't lose any of my music. On my iPhone, all my music still appears when I have iTunes Match on.
Here is what I have tried to fix the problem:
1. Completely removed my Apple ID identity from iTunes: Turned off iTunes Match, deauthorized the computer and signed out of the Apple ID
2. Removed iTunes Store cache and quit iTunes
3. Did 'repair disk permissions' in disk utility
4. Changed my iTunes folder to 'iTunes 2' so it would create a new iTunes folder. When I opened in the new iTunes. It was a blank slate. When I reauthorized my computer and turned on iTunes match, it still wouldn't work. When I hit 'update iTunes Match from 'store' at the top of the page, it goes through the 3 step update, but once it is done, iTunes match disappears and none of the songs in the cloud appear (this is what leads me to believe that maybe I am not alone, and maybe Apple has stopped allowing iTunes 10.7 users from using iTunes Match)
5. I once again did step 1 and 2 and re installed iTunes using the saved DMG file.
6. I did an smc reset (this was a long shot chance of doing anything, but I wanted to exhaust all my options)
7. Restarted my computer
I also noticed that you can now longer download the iTunes 10.7 file from the Apple downloads page. When you try to download, you get this error message:
An error occurred while processing your request.
Reference #30.7ed16bd1.1425254177.1b62a8
This is another possible signal that worries me. That Apple maybe removing online tools like iTunes Match on older versions of iTunes.
Is anyone on here still on iTunes 10.7? Is iTunes Match still functioning normally for you? Do you have any tips on what I can do to fix this problem? Are there any library or preference files associated with iTunes that could be causing the problem?
Any suggestions are greatly appreciated!
Thanks in advance.Happy to report that iTunes Match has returned to working like normal on iTunes 10.7 on my computer today. If any iTunes engineers read this thread, I really appreciate the fix.
Has it returned to normal for you? -
AppleTV will not update. for 12 hours my product has been stuck on step 1 "preparing update"
For the last 12 hours ive been stuck on step 1 of the update. I know you are not supposed to unplug the product during update, but i have no patience and after 12 hours i did unplug and attempted a restore. However before it shut down it started the update and now back to where i started, even before the restore could happen. HELP!!!!! Please
Hello Tnsooner,
Thanks for using Apple Support Communities.
To troubleshoot issues with updating an iPhone please follow the steps in the article linked to below.
If you can't update or restore your iPhone, iPad, or iPod touch
Take care,
Alex H. -
Why does iTunes Match keep getting stuck on Step 1?
I realise there are already countless threads on here from people with the same problem but none of them seem to be able to help me. I've recently renewed my iTunes Match subscription after many months but it keeps getting stuck nearly halfway through Step 1. The bar gets so far and then stops for ages.
I've tried all sorts of things: Stopping and starting the match, deleting my iTunes Library.itl file (which just creates even more problems with my library, so I have to put it back to normal with a backup), signing in and out of iTunes Store, closing and reopening iTunes, restarting my PC, deleting duplicates etc. None of them is solving the problem.
In case it's relevant, I've got Windows 8 on my laptop and my iTunes library is based on an external hard-drive I've got connected to the laptop by USB.
If there is any definitive answer to solving this problem, can someone please help me ASAP?i'm having the same problem. it's been in step 1 for two days. I tried stopping it and nothing. please let me know if you had a solution on this issue.
thx -
I recently upgraded to to the iOS 5 on my iMac and iPad. Now when i sync my iPad it get stuck on step 8 with a prompt that says "waiting to copy items" it stays on like that for hours. When I eventually do disconnect my iPad it says sync is not complete. Now, some of my album artwork is not copied into my iPad but on iTunes in my iMac desktop everything is still there. Pulling my hair out with this one. Please help!
my iPad it get stuck on step 8 with a prompt that says "waiting to copy items" it stays on like that for hours
Reset your iPad.
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
I recently upgraded to to the iOS 5 on my iMac and iPad
You don't need to manually sync using iOS 5.
Help here > Apple - iCloud - Learn how to set up iCloud on all your devices.
Message was edited by: Carolyn -
I reecntly spold my mac book air,to a friend, when he tries to use itunes match it says the computer is registersed to another user and cannot be done for another 40+ days. How do i get that to turn off. I have unregistered it under my account.
thanks sYou either have an incredibly complex computer setup or I think you are confusing terminology here. If you have iTunes set to share your library with others in your iTunes preferences then other computers in the area will see it as an item when they are running their iTunes and have it set to check for shared libraries. Your husband is probably seeing this when running iTunes on his computer. You can disable this sharing on your computer and/or he can set his not to pick up shared libraries.
By the way, an iTunes account is something you log into when you want to buy something from Apple. On your computer it is simply your iTunes collection or your iTunes application. So you need to turn off sharing in your iTunes application preferences.
Your husband is seeing "his" iTunes collection when running iTunes, but it is possible he doesn't have anything in it if it is a brand new computer. -
My iPod has been stuck in recovery mode for 3 hours
I was trying to downgrade my iPod 5th generation from iOS 8.1.3 to 8.1 in order to install jailbreak, which, if I do somehow manage to get my iPod working again, I swear to god I will not try again. During this process, which I done using a tutorial, downloading the older version then selecting 'update' with the shift key on iTunes, with my iPod plugged in. Above as it was attempting to downgrade above was the words 'extracting', it was after this process my iPod went into reocovery mode and I have not been able to get it out since. I've tried clicking the home and off button about a million times, it just shows the apple logo briefly and then goes back to the recovery sign. I have no way of contacting apple support as I have no access to a phone and obviously can't input my serial number to perform diagnostics as it instructs via email as I can't get it on. Please help.
Downgrading the iOS is not supported by Apple. You will get errors/it will not work
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My order has been stuck in processing status for almost a week now
Hello VZW community,
I ordered a new phone, for an early upgrade, on last Wednesday (4/15) and even paid extra for 1 day shipping. It is now 5 days later and after having checked my order status, it still says:
Your order is currently being processed.
Please check back later.
There is only one small discrepancy - my bank gave me a 'fraud alert' (which prevented any purchases from going through) due to the amount of the phone upgrade. However, I cleared this check on last Thursday (4/16) and nothing has happened. I know that it may have caused a hiccup in your system, but can we do something about this? I'd really like to see my new phone.Your best bet is to call you may have to "tickle" them to try the payment again if your bank stopped it the first time.
Phone Number
800-922-0204
Talk to a Human
Press #, then 6, then 0 when it asks for your number. EXISTING CUSTOMERS press 4, then say "Customer Service" then wait and enter last four of social security number -
My Ipod Touch 4 has been stuck in Headphones Mode for no apparent reason.
Tried everything:
Hair Dryer
Blow/Sucking
Q-Tip
Headphones in and out
RESET
RESTART
SOUND OPTIONS
Anything else?- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit -
ITunes Match stuck at Step 1 for hours
I just signed up for iTunes match and it has been stuck on Step 1 for hours. It analyzed all the music and the lower blue progress bar is full blue, but the top iTunes progress bar is just candy cane stripes and stuck on "Sending information to Apple..."
My music library is about 80 gigs. I'm on OS X Lion. Airport Extreme router. Plenty of bandwidth on my cable modem plan. Anyone experience this before? Any solutions, or are Apple's servers on the fritz? From the looks of previous posts, seems like a lot of people have problems with the Match process...I had a lot of issues uploading my library with itunes match on Lion and it got worse after I upgraded to Mountain Lion OSX. I was stuck on Step 1 for hours... I called applecare, they were troubleshooting with me for a bit until I found a fix.
Here's a few fixes if you are stuck on step 1,2 or 3 in iTunes Match:
One I've seen before but didn't quite work for me:
1. Click "Stop" on Itunes Match
2. Go to "Store" > Turn Off iTunes Match
3. Then DeAuthorize This Computer
4. Then Authorize thie Computer
5. Then Turn on iTunes Match
6. Click "Add This computer" again and see if these steps go any faster.
They also suggested pressing Option while turning on iTunes Match but that just slowed things down further for me.
What actually worked for me was to connect DIRECTLY to the internet with an ethernet cable. I have a Macbook AIr with no ethernet so I had to buy a Thunderbolt to Ethernet adapter.
That made Step 1 and 2 go by in a few minutes, and Step 3 is going to take a day to upload the remaining 1700 songs I have in my library. I guess because we're connecting to "the cloud" on Apple's Server via wifi its terribly slow. Best to connect your computer through ethernet for this process.
Hope this works for anyone out there! -
My Apple TV 2 has been stuck at the update screen for 18 hours, what can I do?
I read about the 4.4.4 update yesterday. I always actively install new updates as soon as they're issued. This time my Apple TV has been stuck on step 1 of the update. The progress bar has been at about 90% since yesterday. Right below it says not to unplug the device while updating. No other controls respond. What do I do? I'm afriad to brick if I unplug it. Anyone has any tips for me?
PS. I do not have any jailbreaks on it. It's stock.I have the same problem updated my Apple TV 2 yesterday and it got stuck on the Apple and the apple tv is blinking at a steady. Restored in iTunes hooked it back up to my tv, input all my settings, wifi, apple id, and netflix. and did not do anything else, came back in and the light was blinking steady on the apple tv again and stuck on the Apple logo. Restored in itunes again and hooked back up, just hooked up my wifi settings and manually rebooted. Same thing got stuck on the apple logo. What to do?
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