ITunes Match has reverted my library

Imagine my surprise when I went to listen to music this afternoon only to find that iTunes Match for some inexplicable reason has deleted all playlists I created within the last 3 weeks from all of my devices, it has also resurrected playlists I deleted 3 weeks ago!!! Everything was fine this morning.
All meta data in my library has also reverted without any explanation. Recently played songs are ones I listened to 3 weeks ago. I'm using OS X Mavericks 10.9.4 and iOS 7.1.2 on my devices, no iOS 8 betas or Yosemite betas so there's no reason for this to happen!!!
To say I'm irate with iTunes Match is an understatement. I'm turning iTunes Match off permanently and advising people I know to avoid it at all costs it's not worth the hassle, one of the worst apple products I've ever had the misfortune of using.

It's too bad that things have not gotten better on iTunes Match. I cancelled my subscription last year, after running into similar issues. iTunes eats your music and sometimes doesn't give it back. I agree, it's one of the worst products they have right now. If you want a system that works well with keeping your music safe and uploaded, Google Play, is quite good, and even has an iOS app. Good alternative and also auto-uploads your iTunes music purchases whenever you purchase new music.
Just an idea.....

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Now that iTunes Match has hosed my library completely...how do I EASILY get back the albums and songs they didn't match from my hard drive?

iTunes match is a mess. I am not going to go into all the details unless specifically asked but it's useless. Now that I've turned it off I have found that the songs that iTunes could not Match to the iCloud iTunes is no longer able to find! So it wants ME to manually match each song to the location on my hard drive. This is an Apple joke right?
There has got to be a better way! Restore from backup...love to! Will that pull all my music if I was using iTunes Match at the last synch? Help a girl out...I just want my music back.
Sincerely,
And Irish girl who is NOT smiling!

The details are important - you'll have to spill them all, at lest the relevant ones, because this isn't a game of 20 questions. But I'll bite anway -
Are you using iTunes on a Mac or a PC?
iTunes 10 or iTunes 11?
Did you add the files before turning on match, or after? or both (if both, which batch were the missing files in)?
After you turned on match, did you delete your files thinking you no longer need them?
Did you have iTunes set to copy and organize your files, or had you taken the manual route? (the settings are in iTunes Preferences, under "Advanced")
Have you recently renamed your hard drive, or some of your folders, or moved a folder that had music in it?
Does the location of your music library in iTunes Preferences --> Advanced match the actual location of your music?
Right-click one of the missing songs, and choose "Get Info" - does the location of the file match where it really is on the hard drive? If not, what's different?
Do you care about things like play counts, last played dates etc.? If not, you can just re-add all your music files (basically, start over fresh)

TS3297 itunes match and when I try to add my main computers music library I see "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again." but signing back in always results in the same

I just purchased itunes match and when I try to add my main computers music library I see "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again." but signing back in always results in the same error message. Somebody has to have an answer to this.

Did you try setting itunes to run with administrator privileges?
Since I changed that I no longer have this issue

Itunes match has removed my playlists from itunes and my iphone. Not only that, many of the songs 'matched' on itunes do not show up on my iphone. Seriously annoyed, wish I'd never paid for it

Please read the title; itunes match has removed my playlists on itunes and iphone and the songs that are supposedly 'matched' on itunes are not showing up on my iphone.
Any Really annoyed about this

iTunes Match does not have the ability to remove local files.
The service operates by comparing the selected iTunes Library with the iTunes Store content and 'matching' or 'uploading' - it is very straightforward a 'match' provides equivalent access to iTunes Store content as a recognised 'purchase'; upload simply copies a 256k AAC variant into the cloud. There are no elements of this activity that can erase the local library content.
Would suggest you explore possible alternative causes of file loss. Given the pattern described of selective deletion, leaving many Songs intact - would suggest making at least 2 secure offline Song file backups and starting the library again from a fresh install of iTunes once a thorough sweep of the system has been completed for virus. It is also worth assessing the physical security of the system - who has access & with what privileges.
To access Songs from the cloud, you would have to manually delete the Song from the library or open an empty library - so even when accessing content, iTunes Match provides no local deletion capability.

ITunes Match has been crippled on iTunes 10.7. Anyone else experiencing this? Please help!

Running iTunes 10.7 on 10.6.8
So, I am still on iTunes 10.7 (yes, I have been with iTunes 11 and have tried iTunes 12, but in my opinion, 10.7 is hands down the best version of iTunes to date).
I have been using iTunes Match on iTunes 10.7 for over a year without issue. Anytime I launch iTunes or wake my computer up from sleep, it automatically starts doing an update and any new songs are instantly added to the cloud. It was reliable and worked flawlessly until about 4 days ago.
A few days ago when things started acting weird, the first thing I noticed when I opened iTunes was that it no longer updated iTuens Match automatically and the iTunes Match tab was missing under the iTunes Store tab where it normally always appears.
I manually tried updating iTunes match by going to the top of the page, under Store < update iTunes Match (at the top of the page) than iTunes Match appeared.
It did the 3 step process, but once you hit 'done' at the end. The iTunes Match tab disappeared The iTunes match column disappeared and if I right click any of my tracks, ALL my music had the 'add to iCloud' button (files that were already in the cloud).
I didn't lose any of my music. On my iPhone, all my music still appears when I have iTunes Match on.
Here is what I have tried to fix the problem:
1. Completely removed my Apple ID identity from iTunes: Turned off iTunes Match, deauthorized the computer and signed out of the Apple ID
2. Removed iTunes Store cache and quit iTunes
3. Did 'repair disk permissions' in disk utility
4. Changed my iTunes folder to 'iTunes 2' so it would create a new iTunes folder. When I opened in the new iTunes. It was a blank slate. When I reauthorized my computer and turned on iTunes match, it still wouldn't work. When I hit 'update iTunes Match from 'store' at the top of the page, it goes through the 3 step update, but once it is done, iTunes match disappears and none of the songs in the cloud appear (this is what leads me to believe that maybe I am not alone, and maybe Apple has stopped allowing iTunes 10.7 users from using iTunes Match)
5. I once again did step 1 and 2 and re installed iTunes using the saved DMG file.
6. I did an smc reset (this was a long shot chance of doing anything, but I wanted to exhaust all my options)
7. Restarted my computer
I also noticed that you can now longer download the iTunes 10.7 file from the Apple downloads page. When you try to download, you get this error message:
An error occurred while processing your request.
Reference #30.7ed16bd1.1425254177.1b62a8
This is another possible signal that worries me. That Apple maybe removing online tools like iTunes Match on older versions of iTunes.
Is anyone on here still on iTunes 10.7? Is iTunes Match still functioning normally for you? Do you have any tips on what I can do to fix this problem? Are there any library or preference files associated with iTunes that could be causing the problem?
Any suggestions are greatly appreciated!
Thanks in advance.

Happy to report that iTunes Match has returned to working like normal on iTunes 10.7 on my computer today. If any iTunes engineers read this thread, I really appreciate the fix.
Has it returned to normal for you?

Why won't itunes match all songs in library

While enabling iTunes Match, it has only downloaded some of my iTunes library for Home Sharing

Thank you both for your responses. I keep receivng the same error message. I tried to paste a screenshot into this response, but was unable to do so.
The error message reads:
12462 of 14271 songs checked.
iTunes has stopped working.
A problem caused the program to stop working correctly.
iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again.
I have rebooted, signed out of iTunes Match, and then in again. When I sort library by iCloud status, I can see different iCloud symbols, including an iCloud symbol with an exclamation point within it, an iCloud symbol with a slash through it, or a symbol with nothing in it, etc. When I hold the cursor over the symbol, it either reads "Error", "Ineligible", or "Waiting". Or, in other songs, there is no symbol.
Let me try to follow your instructions above, and see if I can resolve some of the songs that weren't able to be downloaded. Thank you.

After latest update itunes match crashed with empy library

After being a little late i finally updated itunes to the latest version (on windows 8.1), now itunes keeps crashing when it connects to itunes match (from an empty library all music is in cloud)
Tried a lot of solutions here like:
hold shift and create new library
delete all itunes related files and re install
disable firewall and anti virus
I cant look for corrupted files, since there arent any songs on this laptop.
Anyone has any idea what solution i might be missing? Problem starts seconds after syncing an empy library to itunes match

Hi there clydezxr,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
-Griff W.

HT204406 Since updating to ios6 on my iPhone 4S iTunes Match has not worked. The app stays open for about five seconds before crashing. With ios5 it was great and worth paying for. Now it is utterly useless. Apple, please listen and fix this problem.

Ever since I updated to ios 6 on my iPhone 4S, iTunes Match has not worked.
I have been through the process of deleting my iTunes control files, and that worked temporarily, but now I cannot listen to music through the service.
It shows my artists and albums, then takes forever to access the songs (often more than 10 minutes - and yes, that's using WiFi), more often than not crashing before it gets to that point, then repeatedly crashing when I try to open the Music App, so I can't even access things I've downloaded.
Has anyone else found a solution?
Apple, please listen up - I am paying you for the iTunes Match service that is utterly useless. Fix it please.

After some troubleshooting, I decided to order a new battery. I replaced the battery and was then able to get it to restore, however--after I restore it and it comes time to restart the phone, it gets stuck and doesn't turn on.
Sorry, your repair ruined the iPhone.
She does not have apple care and even though she loved this device, she isn't going to buy another iPhone because of all the problems shes had with this one (it's just over a year old).
After you ruined the iPhone with DIY, Apple won't touch it anymore. You should have asked before all these had happened.
I'm an android user myself and I love rooting/flashing new ROMS, so if jailbreaking her phone or doing some kind of super-restore with 3rd party programs might help, I'm all for it-
Yeah, all Android user can think of is Jailbreaking, read this: http://support.apple.com/kb/HT3743

ITunes Match on Windows 7 64 iTunes 10.5.2 64 - - please sign in again itunes match has encountered an error. Please choose sign out and then sign in from the itunes store menu and try again.

Windows 7 64 itunes 10.5.2 64 - I receive the following error message when opening iTunes - please sign in again itunes match has encountered an error. Please choose sign out and then sign in from the itunes store menu and try again.
When I try to sign out iTunes freezes and I need to shut down windows entirely to get it to open again.
Has anybody been able to resolve this issue?

After many annoying sign-in-out-iTunes-match-activation problems I found an easy solution for me. When the iTunes Cloud symbol is broken (and I should sign in again) I just deactivate my notebooks (Windows 7) Wifi (with Fn+F5 for my Thinkpad).Then I call up the Itunes store and iTunes tells my that there is no connection to the internet (most probaply this step is not necessesary). After manual re-activation of my Wifi iTunes seems to re-establish the connection and the Cloud symbol signalizes that iTunes match does work, again.
Hope, this helps.

ITunes Match has stopped uploading - every file errors and says waiting - I have tried to delete the files and use other formats etc. I have had the service since Day 1 and NEVER had an issue. It didn't start until the Delete from Cloud switch to Hide

iTunes Match has stopped uploading - every file errors and says waiting - I have tried to delete the files and use other formats etc. I have had the service since Day 1 and NEVER had an issue. It didn't start until the Delete from Cloud switch to Hide from cloud - the files that do not upload show grayed out on my other devices.

Have you confirmed that you successfull purged iTunes Match by also looking on an iOS device? If so, keep in mind that Apple's servers may be experiencing a heavy load right now. They just added about 19 countries to the service and I've read a few accounts this morning that suggests all's not running perfectly right now.

ITunes Match error: iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again.

I have just subscribed to iTunes Match, and get the above error message. I have signed out and signed in several times, and still get the same message. Can anyone help with a solution?

I have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
As it takes a good ten minuites for itunes
If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured.

Itunes match has expired and i've lost more then 5000 songs... are they still in the cloud somewhere if i do take a new itunes match subscription?? HELP!!!!

where can i find my lost tracks now my itunes match has expired???

Hi,
If you do not have a back up or the tracks were not on your hard drive, you will have lost all your music except for itunes store purchases.
Read this https://discussions.apple.com/docs/DOC-4112.
Jim

I updated to iTunes 11 on my Windows PC. Since the update, when I open iTunes its window is too large for my screen. Resizing is a pain, because I have to change my screen resolution. And when I restart iTunes,it has reverted back to being too large.Help!

I recently updated to iTunes 11 on my Windows PC. Since the update, each time I open iTunes its window is too large for my screen. Resizing it is a pain, because I have to change my screen resolution. And then when I restart iTunes, it has reverted back to being too large. Please help!

Having the same issue here....a quick fix is to just minimize the window, and immediately maximize it. It will now fit the screen. Trouble is, after you close it, you'll have to do it again when you re-start itunes. The good news is it takes all of about 2 seconds. Apple should fix this. Should.

ITunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again.

Every few hours I receive this error message:
"iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
Is there someone who knows how this could be solved?
[Update]
I see that there is already a discussion on this issue: https://discussions.apple.com/thread/3502994?start=0&tstart=0
Message was edited by: mickniepoth

I have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
As it takes a good ten minuites for itunes
If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured.

Please sign in again. iTunes Match has encountered an error.

Every time I launch iTunes and try to update iMatch, I receive the following error.
Please sign in again.
iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store Menu
I am running Windows 7.
This happens every time I launch iTunes. I need to log out and log back in.
Why? How can I fix?

I am running all the latest Apple Lion Software and all my devices are updated: iMac, MacBook Pro, iPhone 4, and iPad 2. I PAID for iTunes Match (two weeks ago) and keep getting the following message EVERYtime I try to log in:
Please Sign In Again: iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store menu and try again.
It really doesn't matter HOW MANY TIMES I sign in and out. It's a very annoying merry-go-round. I love Apple and its products. But if iMatch wasn't ready to be launched and WORK PROPERLY, then don't launch it!

ITunes Match has reverted my library

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