ITunes Match Help!

Earlier, I had started the iTunes Match process but was only able to get through step 1 before receiving an error message (on my pc that holds part of my music library). Now, all of the music is gone from my iPhone and iPad except for the iTunes purchased items which are now showing in the Cloud. How do I get my previously downloaded music from my CD's (that are in my iTunes on my 2 pc's) up into the Cloud, too? If this is impossible, which is what I THOUGHT Match was for, then I would like to figure out how to get a refund. Thank you!

Hi there did you get an answer to your question or a refund?

Similar Messages

ITunes Match Help Needed

I recently bought a new Macbook pro and i have a windows computer that had itunes match on it, i connected my ipad and synced it to my macbook but now i cant get itunes match is there a way i can change my itunes match from my other itunes onto this one? Not just adding it as one of my 10 devices.

Try turning itunes match off or stopping it.
Update genius and then restart itunes match.
that normally helps with the step one freezing process.
store>turn itunes match off
store>update genuis(please allow genius to completely finish and you have to click the done button before moving on.)
store>turn itunes match on
Yes, you want to add the device.
Step one should proceed.

Failure 4001 iTunes Match - help?

Bought iTunes Match. When receiving Information from Apple AT the end of the First Sync-step i always get the 4001 failure.
No help found on the Internet for my Problem. Already tried to disable Match with Hold alt/Option Button, but didn't work as well.
Anyone got an idea for solving my Troubles?

Covering your questions:
1. iTunes Match will not replace Artwork;
2. Songs that it has decided to upload, even though the preferred version is in the iTunes Store is sadly a reflection of the current capability of the matching service - there is no way 'currently' of forcing a match, or indeed forcing an upload.
Artwork though is straightforward to update in iTunes and iTunes Match does replicate the revised Artwork to all libraries and devices once complete.
Song matching is generally more challenging - if you ensure that the source version is a good quality AAC by using conversion to 256 kbit AAC from current form or re-ripping a CD; post back-up, remove original from library and icloud; import new file/folder to library and update iMatch you may well generate a match. Older Songs and Songs with many re-issue / re-masters are often those that cause the stubborn 'upload' rather than 'match' result - currently no user way to resolve.

How could iTunes Match help me?

I'm thinking about getting iTunes Match, but i'm not really sure how it would help me? I have thousands of downloaded songs without their complete information and I think this is the most importante thing for me rigth now. Can anybody help me deciding wha to do?

The iTunes Match service is really very good with an ability to match a significant proportion of tracks provided that they are currently listed in the iTunes Store. If many of your tracks are previous store purchases or CD rips from good quality sources it is worth serious consideration.
If many of your tracks are much older (several decades) and sourced from a range of media including analogue (records / tapes) it is likely that the match rates will be very low.
The decision on value to you must be yours alone, for me c82% of my library has successful matched and is now maintained consistently across several computers and IOS devices - fantastic!

HT204406 iTunes Match help

I have my iCloud set up with the iTunes Match but everytime I try to download any of the music to my phone it says that there isn't enough storage. My storage says that I have 11.1gb, out of the 15gb I have, are available. I've tried to back up my phone but nothing is working. Please help with this if you can!

How much free space do you have on your actual phone (Settings > General > About > Available) ? The cloud storage is for backups, to be able to download content onto your phone you need free space on the phone

HT4914 I have made a mess of my music library in ITunes, will ITunes Match help?

I have many songs not labelled correctly or recorded using less than great quality in my Itunes library. I'm wanting to know if I sign up for ITunes Match, how do I get the enhanced, properly labeled library loaded back into my Itunes once it has been in the cloud and presumably been replaced by the high quality of the Apple library versions with all the proper labelling? In other words, the versions in my ITunes are substandard, if I get ITunes Match will the versions in my computer's Itunes be converted to the better version and if not how can I accomplish that? Or does the better version only work when streaming from the cloud?
I went into an Apple store and no one there could figure out the answer to this. They thought I might have to delete my entire library from my computer then restore from the cloud but no one was sure. Is there a conclusive answer on the way to do this? If it will work, it would be worth it to me to get the ITunes Match just to clean up my library.

Michael,
If the CDs were ripped a few years ago using a space-economical setting, then chances are that 256 will indeed be an upgrade.
After you upgrade a few songs as onesie-twosies, and have verified that you are comfortable with the results, you can start doing larger batches. But I certainly do not endorse any advice that begins like "Step 1: delete your entire library"!
Also, make sure to make a backup before you begin, so if anything goes amiss, you can retrieve your current copy. Here is the official guidance from Apple Legal:
"iTunes Match is provided on an “AS IS” basis and may contain errors or inaccuracies that could cause failures, corruption or loss of data and/or information, including music, playlist, and play history, from your computer or device and from peripherals (including, without limitation, servers and other computers) connected thereto. You should back up all data and information on your computer or device and any peripherals prior to using iTunes Match. You expressly acknowledge and agree that all use of iTunes Match is at your sole risk."

Hi! i have iTunes match. help?

i have iTunes match. but 11GB of music is on my phone. how do i delete this without deleting the link to it?

Hello YogaJedi,
It sounds like you have iTunes Match enabled and want to delete all the music on the phone without turning off iTunes Match. You can delete all the music from the phone in the Usage section of your Settings:
Tap Settings > General > Usage to view the amount of space each app and its content takes on your device.
iPhone, iPad, and iPod: Understanding capacity
http://support.apple.com/kb/ht1867
Tap Music, and swipe All Music to the left to see the delete button. This will delete all the music being stored on the phone right now and leave the iTunes Match library available for streaming.
Thank you for using Apple Support Communities.
All the very best,
Sterling

HT4914 iTunes Match help

I have iTunes installed on both my home and work computer. Will iTunes Match store music from both of these? I have different CD's uploaded on them both.

Yes, iTunes will scan the libraries on both computers. Tracks matched or uploaded on one machine will be available to download or stream on the other an vice versa.
It is a way to consolidate all your music on your computer at home by downloading the other tracks which are on your works computer. You need to check for duplicates.
Jim

HT4914 iTunes Match, find lost songs

I've lost my songs that I bought in iTunes on my iPhone, will iTunes Match help me get them back?

I guess the iTunes store is not recognizing your computer. Did you de-authorise your computer after you uploaded to iTunes Match. Did you register your new computer with a different User ID? Do you have Genius turned on (which needs to be on as it works in conjunction with iTunes Match. Did you authorise your new computer?
You paid for ITunes match & uploaded your songs using a different computer. So there are obviously one or more steps which need to be taken to download your media from the iCloud. Either someone else with more expertise than I can help you, for example, Limnos Limnos ; or King_Penguin King_Penguin or Chris_CA https://discussions.apple.com/people/Chris%20CA would probably be able to help you better than I.
I don't work for Apple, I'm only a volunteer, if you can't get help from someone as mentioned above there's always Kappy (who is extremely busy) Kappy ;
then I would recommend going through the tried and true channel here > http://www.apple.com/support/contact/
Sorry I couldn't solve your problem myself. I'm about ready to retire from this game.
Peace Out.

PLEASE HELP -- iTunes Match - multiple problems, desktop and iOS

I've been going round and around with this issue for the past couple days (yes, I've been dedicating that much time to it) and finally went to the Genius Bar today to get help and even they were stumped. Hoping someone here can shed some light on the situation. Next stop, express lane for support.
Broad Problem:
I paid for iTunes Match around 6 months ago and activated it on my desktop.     Since then, I've had nothing but problems across my desktop and 4 seperate iOS devices (3 iPhone 4's, and an iPad 3). The basic sympton on the desktop is that iTunes itself frequently freezes (Option-Command-Esc reveals "Application Not Responding") and requires a force quit.   As soon as I turn OFF iTunes Match, this symptom goes away. I can leave iTunes open for hours without any problems. As soon as I turn it back ON, then the problem comes back -- sometimes iTunes won't launch at all (crashes before bringing the UI up), and other times it's the same freeze that requires a force-quite. Quite frustrating.
On the iOS side of things, the situation isn't any better.   When I toggle on iTunes Match and then enable "Show All Music" in the Preferences of the iPhone, then I get any one of the two following scenarios:
A) The Music App simply won't load. It tries, goes to white, and crashes back to the home screen of my iPhone.
B) If I'm lucky, the Music app will launch and I can see my entire library in the cloud as intended. The problems start though when I go to actually download/play songs from the cloud. Typically, the songs will start playing but I will eventually get an error message that alerts me that there was "Problem Downloading Track". When I then go into the Download Que of the iTunes Store (again, still on the iPhone), it shows the entire list of songs that I had wanted to download and shows them at various stages of download completion -- even if they have actually completely played on the phone itself.   Sometimes they will time out and display the "problem downloading track/try again" status, and other times the progress bar sits at about 99% with a status of "Processing".
What's particularly strange about scenario B is that I've tried to download a variety of songs to different devices -- my wifes iPhone 4, my iPhone 4, an iPad, and a iPhone 4S that the person at the Genius Bar had me use as a tester.   When I tried the iPhone 4S at the genius bar, I was amazed at how fast it downloaded to the device. This had the genius bar guy wondering if it was a problem with my phone itself or with the iPhone 4 in particular.   Unfortunately he didn't have a spare iPhone 4 to test with so I had to go home and test with my wife's iPhone 4. Again, she had the same problem.   The status bar hangs at about 99% showing a status of "processing", even though I have completely listened to the track within the Music App. The same scenario happens on the iPad as well.
Okay, if you're with me so far: here's where things start to get REALLY strange....
On MY iPhone 4, when I run into problem A or B, the only fixable solution for me has been to go into Preferences and toggle OFF iTunes Match, completely shut down the phone, restart the phone, and then launch the Music App, at which point I can see the music that has loaded to my phone.    The kicker here is that even though I've turned iTunes Match OFF and completely powered down my phone, when I go into the Music app I can ALSO see my ENTIRE iTunes Match library, completely with cloud status icons.   It's as though I never turned off iTunes Match at all. In fact, I had to triple check my own preferences to verify that it was turned OFF, which it sure enough is.   I can even go and attempt to download songs, with various levels of success based on the problems above.
Now, on my WIFE's iPhone 4, when I run into problem A or B, I tried the same process in tandem with the phones side by side as I did the test -- turn iTunes Match OFF in Preferences, power down the phone, power up the phone, and launch the Music app.    However, on her phone, when this happens the Music App shows what is to be expected -- only the music that is on the phone itself.
Okay, there's a lot to digest here, but here's the synopsis: my phone and my wifes phones are behaving differently when displaying iTunes Match, with my phone appearing to completely disregard the status of the On/Off Toggle within Preferences-->Music, and my wifes phone behaving as it should, at least in terms of what it displays.   The download problems are present on each device and the iPad is also behaving like my wifes phone.
Given all of these inconsistencies and irregularities across devices and platforms -- MacBook Pro running Lion, separate iPhone 4's each running iOS 5.1.1, an iPad running iOS 5.1.1. and an iPhone 4S running iOS 5.1.1 - my suspicion is that:
A) I've got a corrupt iTunes library file residing in the cloud
or
B) iTunes Match is having a hard time reconciling my Apple ID across so many devices (possibly complicated by issue A)
The bottom line is that I have paid for iTunes Match and have never been able to use it successfully or with any predictability.
I'm wondering if anyone else has any symptoms that match any of this and/or have come across a corrupted file in the cloud and, if so, how to remedy the situation. Since it's in the cloud, I can't do anything about. I can't even see it. Most troubling.
Note:
When I went to the Genius Bar, they had me do a complete restore of the phone (not from backup) to elminate any corrupt files within the phone itself. Even that didn't solve the problem.   That's when he brought out the 4S phone to test on and we were both so shocked at how blazingly fast the songs downloaded, error-free. That phone was able to download 8 songs completely before one song downloaded to my phone sitting right next to it. Both on the same Apple Store network and both downloading the exact same tracks using my Apple ID and login.   While it's tempting to say that the 4S is faster than the 4, I don't think it's 8 times faster with download speeds over WiFi.   However, even if the speed/completion discrepancy is because the 4S is superior, it doesn't explain the mind-boggling disparity between my wife's phone and my phone -- both iPhone 4's and both running the same iOS.   Throw in the oddity of iTunes on Lion crashing whenever iTunes Match is on and this all seems to point to some corruption in the cloud that perhaps the 4S device is able to bypass...for whatever reason.
Please help. This is nuts.

Exactly same problem - any ideas - I get error message 14

I've twice tried to use iTunes match. It stalls in step 2. I've rebooted my Mac computer and still stalls. Apple's taken the $25 but not delivered the service. Can I get some personal help?

I've twice tried to use iTunes match. It stalls in step 2. I've rebooted my iMac computer and it still stalls. Apple's taken the $25 but not delivered the service. Can I get some personal help? There are 12,733 songs, a few dozen of which are not going to be in the Apple music library because they are unique to my collection. Also, some titled "Track XX" and no artist. I assume these would either not upload or else just be uploaded. But, after an overnight of step 2, the iTunes match program was still on song number 7384 or 12733 (it was on that number for over 12 hours). Looking in the music library, activating the iCloud icon and status fields, there were hundreds of songs with the status "waiting."

Lmwilliamson wrote:
Kernel panics:
After taking my late 2009 15 inch macbook pro to the apple store, the genius completely erased my computer and reinstalled the Mac OS X software, but the problem still persists.
I also took it to my college tech support center, they tried to take the ram out and reinsert it and clean up the dust, but the problem still remains.
I am able to use my computer in Safeboot mode (only)
Well it could still be a software problem if you installed a third party program after the OS X wipe and install, because by booting into Safe Mode it disables certain functions of OS X and hardware. Check for updates or problems for all your third party software, include everything, including menulets, System Preference panes, hacks and so forth.
If you restored any sort of software from backup like TimeMachine, it likely was corrupted data and now is returned.
If the college tech support found a lot of dust clogging the rear exhaust vents behind the fans, then likely the heat damage done to the machine has already occured and can't be reversed. Video cards are usually first to go, which Safe Mode does disable the video card somewhat.
Run through this list of fixes, it's systematic in nature, also has a Hardware Test to see what's going on
..Step by Step to fix your Mac
Too bad this is occurring to a mere 4 year old machine, but dust will do that. Here is the culprit that Apple doesn't tell anyone about.

Itunes Match wont upload new songs... keeps refreshing...Help!

On my mac, I open Itunes, and I add a new song, then my itunes match starts the process of uploading. it will get half way through step two then stop and restart and it will continue doing this until, I get frustrated enough to just delete it.
Now, I have already have most of my library on Itunes match but its only recently started happening when I add new songs.
add these songs are coming off a cd! any ideas? the troubleshooting doesnt help!
Thanks In advance!

i am having the exact same issue - had itunes match since day one without problems and now nothing else will upload

HELP! I got a new iPhone and want to download my music from my computer so I don't have to down load song by song on my phone. iTunes Match won't let me copy it from my computer. What do I do?

I have iTunes Match and it's been fine until now. I'm trying to download my music to my phone so I don't have to use the wifi to play it all the time.....but iTunes match won't let me copy from my computer without shutting it off. If I do that then turn it back on then I lose all the music anyway.
I'm so frustrated and can't download song by song to my phone.
help.

If you mean you want to sync your music from your computer to your iPhone you need to disable iTunes Match on the iPhone. Go to Settings > Music and set to iTunes Match to OFF (not green). You may need to wait a few minutes for the change to register with iTunes. Connect the iPhone via USB/Thunderbolt and sync the music.

25k Limit in iTunes Match? PLEASE SOMEONE HELP!

I have been collecting music steadily for almost 25 years now. In 2009, before selling them on eBay, I had over 2,000 CDs in my collection. At that point I ripped them all into iTunes and stored the files on an external drive. I have continued to steadily collect music since then...ripping CDs borrowed from friends, free (and legal) downloads, bit torrent concert DLs from places like Archive.org and yes, many purchases from the iTunes store.
Currently I have 45,962 songs, weighing in at just shy of 264 GB. I have a 260 GB iPod Classic which I LOVE, but unfortunately outgrew quite some time ago (260 actually means 241 or so). Needless to say, I have very eclectic taste in music, and one thing I LOVE to do is listen to my ENTIRE collection on shuffle. I also have 30-or-so playlists which I add tracks to as they come up on shuffle. Once I reached the limit on my iPod, I set it to only sync checked songs and began systematically unchecking songs I don't like or like "not-as-much." This worked fine for some time, but I am all out of files to "uncheck" (I tend to only buy music I like). Additionally, I now need to quickly uncheck a bunch of files every time I get new music, if I want to listen to it on my iPod. For some time I held onto some hope that Apple would put out a 320 GB Classic, but sadly that is never going to happen.
I have a 16 GB iPhone 5, but storing music in that would be ridiculous.
Since getting my Mac, I have a renewed passion for my iTunes library and music collection (not-so-fun with semi-functional PCs). I am finally able to organize my library like I like to, and would LOVE to be able to access it remotely. A friend recently told me to check out iTunes Match, which reads like Storybook Fantasy in its description. Imagine my disappointment to learn that there's a 25k song limit! Tracks purchased from iTunes don't count toward the 25k, but I am not about to start re-buying 90% of my music just to use iTunes Match. I purchased a 3T WD My Cloud, hoping that would solve the issue, but apparently Apple's proprietary restrictions prevent the iTunes server from streaming remotely on my device using this service.
I read here in the forums, someone's instructions on how to essentially have TWO libraries, scaling one down to 25k...WHAT? I'd be better off just sticking with my Classic, which fits around 33k songs!
PLEASE SOMEONE HELP...Does anyone out there know of any way to accomplish what I want to do? I want to be able to access and play my entire music library (about 46,000 songs and growing), through iTunes (playlists, play count intact), through an app on my phone.
I own the following equipment:
(Late 2014) 13" MacBook Pro with Retina Display (running OS Yosemite)
260 GB iPod Classic
16 GB iPhone 5 (running iOS 8.1.2)
WD 3T My Book
WD 3T My Cloud
Thank you. Please help. Thank you.
<Edited By Host>

Jimzgoldfinch wrote:
Why is it nonsense?
iCloud Drive storage is not the same as iTunes match. ITunes Match does not store your music but matches with what's on the Apple servers and uploads non matched music.
jim
Where shall I start?
The music that is uploaded to iTunes Match (as you mentioned) is stored in iTunes Match. If it is not then where exactly is it? User uploaded tracks are subject to a 25,000 limit. There is no limit to the amount of iTunes purchased music.
All music stored in Match (either uploaded by you or purchased from iTunes by you) is available for streaming or download to an IOS or OSX device (Windows may be download only)
It's nonsense because it is almost entirely incorrect.

I have paid for itunes match and have now lost all my music of my iphone except what I paid for from itunes, 964 songs gone not at all happy. Can anyone help

I have paid for itunes match and have now lost all my music off my iphone except what I paid for from itunes, 964 songs gone into the cloud. Can anyone help please?

Enabling iTunes Match does not delete music from your computer. Why do you think it is now not in the iTunes library if it was before? If all of your music was in the iTunes library then it is also now in the cloud if iTunes has completed it's scan and all the music meets the match requirements. Enable the iCloud Status column in the iTunes browser by switching to Song view and pulling down View > View Options. Select iCloud Status then close the small window. Sort on the new column. Your music should be listed as "purchased," "matched" and "uploaded." Some tracks may be "ineligible." Post back and let us know.

ITunes Match Help!

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