Itunes match is stuck

Since I updated to the new version of iTunes, iTunes Match is stuck on "Gathering information about your iTunes library..."
I've turned it off and on again, but still nothing. Any ideas?
Thanks

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ITunes Match is "stuck" in step 3

iTunes Match is stuck half-way through step 3; after matching more than three thousand songs, it began to upload an additional ~600. It uploaded 300 songs, but will not upload the remaining 300. I've started and stopped, turned iTunes off and on, and turned my Mac off and on. Don't know if there's a problem with the next song in the queue, but can't find how to get it working, or in lieu of that, to skip to next song.

How to Fix Step 2 and Step 3 Errors in iTunes: Music Media Formats, and Checking Firewall
This solution assumes that you do not have corruption in your iTunes library database. To fix that follow the steps in Apple Support KB ht1251 above.
Step 1, 2, or 3 Hangs: Problems with Media Formats.
If you have heterogenous media formats in your music files, some of them will FAIL iTunes match, causing it to hang. This is a software error in iTunes match, which should mark the files as "Not eligible" instead of remaining stuck in an endless loop. These errors never occur if all the songs in the music library are unprotected AAC 256 kbps music files encoded by iTunes 10.5.1.
There are two basic ways to upgrade your song media formats to iTunes 10.5.1 AAC encoding - encode all of them at once, or do them selectively. In either method, you must delete the original version from iTunes and your file system. If you previously loaded them to iCloud, get rid of them there also.
You will be able to see a hung file in OS/X under Activity Monitor -> iTunes -> Inspect Process -> Open Files and Ports. In Windows you will have to use standard Task Manager inspections.
In my iTunes library, I found that certain AAC (m4a) files which were encoded in before 2011 were stuck, and m4p Protected AAC files. I had already fixed the encoding of MP3s, so I was suprised that music previously encoded by iTunes was hanging up.
You may convert all files which were not encoded at 256 kbps AAC with a right-mouse click. Find them:
1) individually in iTunes as you discover them in Open Files and Ports trace, or
2) by creating a sort smart playlist that matches their pattern. For example, a playlist with bit-rate < 256k.
After converting them, you MUST delete the previous file(s) from your iTunes library. I suggest you move the actual file to trash, and delete the trash. Archive the files if you wish. If any of them were already matched to iTunes Match, you must delete them there also.
After getting rid of older media formats, re-run iTunes match. Step 2 should complete, and your Open Files and Ports window should no longer show any music file open in your iTunes library. If it does show, convert it and remove the old file from your library.
If you have converted your music library and Step 3 is still stuck, it is likely a Firewall problem. Check the last line in Open Files and Ports, and use the information in the last rows to check your firewall settings. The upload port is shown in this form, 192.168.1.1:53089->72.21.214.201:https. If you see this type of row, but nothing is being uploaded, a firewall or other issue is blocking that port.
In my case the block was created by my broadband modem settings. Check with the installation guide for your modem - typically they can be managed by a http:// address such as http://192.168.1.254. Change the firewall settings as needed.

HT204406 My iTunes Match gets stuck on step 1

My iTunes Match gets stuck on step 1 and won't go any further. I will leave my computer on all day and night and iTunes Match doesn't move past step 1. What can I do to resolve this issue?

Cancel it and try again.

HT204406 iTunes match is stuck on Step 1: Gathering Information about your iTunes Library

iTunes match is stuck on Step 1: Gathering Information about your iTunes Library.
It will not progress past step 1.
I have tryed re-installing iTunes, resetting everything and all that. No luck in getting it to work.
Any suggestions on how I get it to work?

Hi..
"A status indicator will allow you to track progress. You may also manually pause and resume iTunes at any time by clicking the Stop or Start button."
From here > iTunes Store: Troubleshooting iTunes Match
Can you click the Start button?
Sounds like the internet connection is timing out.
Try turning off your router for a few minutes, then turn it back on. Restart your Mac, launch iTunes and try again.
edited by: cs

ITunes Match Broken stuck in Loop

iTunes Match no longer works. It seems stuck in an loop cycle of checking and uploading my tradks. Never had this problem before the latest iTunes update.

I found this to be an "unofficial" ISP problem. I use WOW/Knology and I read of this happening with Comcast (surprise! surprise!). Evidently, the iTunes Match transfer was using too much bandwidth and WOW clamped down on this.
My iTunes Match was in an endless loop. Following all the instructions that I found about this in the support area did not resolved the issue. I did find two answers claiming to resolve this issue. Both mentioned "port throttling"--that is, limiting the upload speed on a specific port (https--443) or a variety of ports. I tried the easiest and throttled port 433 to 128K max and reran iTunes Match. It complete parts 1 and 2 easily. iTunes Match is working on part 3 currently. Slowly but surely--has has been working steadily for 16-18 hours now (my iTunes library is ~85GB). (The transfer listed each file as it is being transferred. It is interesting to see the transfer penalty of never throwing "anything" away.)
There are several port-throttling programs for the Mac. " Entonnoir " was the one recommended and the one I am using. It is a free download --the publisher does ask for a donation.

Why does itunes match get stuck on the 2nd step and then cause itunes to crash?

hello. I have been having an odd and annoying problem with itunes match for the past few months. Everytime I launch itunes, match comes on and starts working but then crashes in the second step. It says that it is matching my songs with the songs in the itunes store and when it gets to about 4500 out of 4600, it stops and then a pop up comes up that says itunes has stop working and it needs to close. In addition, i just tried to add some new music to my library and it's cloud status is "waiting" and will not change. Oddly, A few of the songs did load (only 7 out of 48). I have tried restarting the computer and updating match in the itunes store. I even uninstalled itunes and redownloaded it. This is getting rather frustrating and help would be very much appreciated. Thanks

YES.
I posted a question about this in another thread and it got no responses.
It's not the internet connection.
I also have an iPhone 4. My Match library is quite large.
When it gets hung up like this, you can look at the download status in the iTunes Store app and it will show "Processing..." as the status on those stuck files. The others just sit and wait.
If you delete the stuck downloads, it won't successfully download those files (not for me at least) unless you restart your phone.
I don't have the answer, unfortunately.

ITunes Match is stuck on step 2 having matched 2186 of 2196 songs it has stopped there

How do i unstick iTunes Match. It is stuck 10 songs short of the full amount of songs when trying to join iTunes Match?

How do i unstick iTunes Match. It is stuck 10 songs short of the full amount of songs when trying to join iTunes Match?

HT4914 iTunes Match gets stuck gathering info...

I have subscribed to iTunes Match and during the matching process it seems to get stuck "Gathering information about your iTunes library..." forever. It hasn't moved past that point since the 14th. Any suggestions on how to get it to work?

How did you ever fix this? I am having the same problem.

ITunes Match now stuck on Step 1 - won't move to step 2.

Hi
I turned on iTunes Match on Day One and it worked like a dream.
On Friday, I plugged in an older iPod which came back from repair - from the pre-Match days.
It moved a bit of "purchased" content from my iPod to the iMac's library.
It was at this point that iTunes Match started misbehaving.
It gets to the end of Step 1 and gets stuck or stalls.
Now iTunes Match is re-visable in the column on the left, the syncing wheel spins and the genius wheel spins.
I have checked the forums.... but none of the proposed soultions work.
For example:
Originally Posted by scfres46
Move the "SC Info" folder (found at /Users/Shared/SC Info) to the trash, restart OS X Lion and iTunes Match should work properly again. Hope this helps!"
from: http://forums.macrumors.com/showthread.php?t=1276151
and
turn off iTunes match, enable genius, let it finish, then turn back on iTunes match"
from: http://forums.macrumors.com/showthread.php?t=1227167
Any advice would be much appreciated.
Thanks,
Andrew

OK, I have now fixed this...
From:
https://discussions.apple.com/message/16761482#16761482
I learned about:
http://support.apple.com/kb/ht1451
and deleting the "iTunes Library.itl" library file in my iTunes folder.
Export your playlists first then reimport them!
Problem solved.

ITunes Match gets stuck on Step 1: Gathering information

For about 2 months now (that I noticed) my iTunes Match doesn't work...it gets stuck on Step 1: Gathering information and keeps cycling and never gets to step 2.
I have to STOP the Matching.... click STORE>Turn off iTunes Match
then.. STORE>Turn on iTunes Match.. re-add my computer.. and then it works properly.
Anything wrong with my settings or is this a known issue/bug that will be fixed in a future release?
Overall I'm satisfied with Match....
Thanks,
David Murphy

This should fix it (hopefully you'll only have to do steps 1 and 2):
1. If you are using wireless networking, try connecting directly to your modem with a cable. Connections to the iTunes servers are a bit on the sensitive side and the occasional glitch can throw off matching if it has a lot of work to do. I have a "perfect" setup so I initially dismissed that as a solution (or part of one), but it does make a difference. Once it's working correctly you can switch back to a wireless connection and it should be fine from there.
2. In iTunes, hold down the Option key (or the Shift key if you're using Windows) while you click Store, Turn Off iTunes Match. Hold down the same key again and close iTunes. Since there may be some things cached, restart your computer. Open iTunes and Turn On iTunes Match again.
3. If Match does not complete, try a couple more times just to be sure. Note that Match completing doesn't mean everything is done - some changes trickle back over time, but it should report success.
4. If you still have problems, you can do a complete reset by contacting Apple's iTunes Store team and ask them to cancel your Match subscription and refund it so that you can purchase and start Match again from scratch. Wait until your iTunes account shows the credit before doing this (just to be sure the entire cancellation process on the Apple side has completed).
I hope this works for you - it did for me and it's so nice to have it working perfectly.

Itunes match is stuck at step 3

iTunes match has uploaded most of my songs, but with about 800 left it is stuck at step 3...so I will identify which ones need to be uploaded but once it tries to start uploading it stops and repeats step 1 and 2 again. This cycle continues. I have

One of the most common causes of this behavior is a track that the scan is choking on.
Switch to the Song view and enable the iCloud Status column by pulling down View > View Options and selecting the "iCloud Status" check box. Close the window.
Now sort on the new column and find all the tracks that are "waiting" or "ineligible." Highlight all the tracks and right-click, then choose "new playlist from selection" so you can make a note of what the tracks are. After you've noted them down, delete them from the iTunes library by highlighting all of them in the playlist, typing Option+Delete on the keyboard. If prompted, hide the tracks in the cloud but do not move the files to the trash.
Now quit iTunes, wait a few seconds, and re-launch it. Let it connect to the iTM service. Now you can start adding the tracks back to the library a few at a time.
This method should allow you to track down which track, or tracks, the scan is hanging on.

Itunes match is stuck on step one. Help!

Hi!
I am hoping that someone can help me out.
I use a Macbook (MAC OS X version 10.7.4) and recently ran into a problem while using the latest version of Itunes. I have paid for and use the Itunes Match service and, as of three days ago, my computer will no longer fully download and manage the Match membership I use.
It begins the "Gathering information about your itunes library" step one process, loads to 100% and then stops. It freezes and for hours goes no further. It will not complete step number 2 or 3. I have read up on this online, transfered my playlist to the desk top, deleted the old one, reconnected it to the new one and still the same thing has happened.
I would appreciate any help that you all might be able to give.
Hate to pay for a service that I am not able to use. I have purchased albums that are on one device but, on my laptop, I cannot connect to because it will not load.
Thanks!
Mark

List the Songs in Song view by iCloud Status. Remove any that are status waiting to a temporary folder. Allow the iTunes Match process to complete.
Once the process is complete, ensure you have a full secure backup of all Songs.
Import, the Songs from the temporary folder a few at a time, updating iTunes Match on each cycle.
Should any remain an issue, add to a playlist, burn to audio CD, delete from iTunes, import from CD as 256 AAC and update iTunes Match once more.

APPLE! Please really solve iTunes Match's stucking on step 2 (matching) problem!!!

IT'S BEEN BOTHERING ME FOR ALMOST A WEEK NOW!!!
Other people are having the same issue!!!
(N.B. I am using iTunes Match service from Hong Kong)
PLEASE! PLEASE!

Hi,
Contact support with your problems https://getsupport.apple.com/Issues.action. Select connecting and downloading then iTunes Match.
Jim

ITunes Match is stuck sending information to itunes

How do I get unstuck?

Hi Bethalini,
Thanks for visiting Apple Support Communities.
You may find the troubleshooting steps in this article helpful with troubleshooting iTunes Match:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Best,
Jeremy

ITunes match is stuck on step 2 with 1 song remaining, how do i fix this?

Help me, Please...

List the Songs in Song view by iCloud Status. Remove any that are status waiting to a temporary folder. Allow the iTunes Match process to complete.
Once the process is complete, ensure you have a full secure backup of all Songs.
Import, the Songs from the temporary folder a few at a time, updating iTunes Match on each cycle.
Should any remain an issue, add to a playlist, burn to audio CD, delete from iTunes, import from CD as 256 AAC and update iTunes Match once more.

Itunes match is stuck

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