Itunes match items greyed

Please accept my appologies if this is a well know issue.
I am using itunes match. my main library is stored on a windows 7 box.
When I search for items on my Mac / iPhone / iPad I can see the album with all to the songs listed but most of the tracks are greyed out. When I inspect the iCloud status it say waiting.
However, when I go to the computer where my original files are stored and I click update match it tells me everthing is upto date.
What do I need to do, resolve this issue.
Regards,
Rob

Ok, just in case anybody is interested I figured this out as being a case of songs which for whatever reason didn't download/synchronise correctly over the air via wifi/3g to my iPad.
I basically found this out by accident, after erasing all content on my iPad I checked it's status in iTunes and was pleased to see everything had now gone, so I started adding songs and while doing this the cable came out from the iPad and I was left with greyed out songs with the circle on the left, however this time I was able to delete them and then add them to my iPad correctly.
So to recap then the only way to be able to resolve this if you have this issue is to do a factory reset of your iPad, unfortunately even restoring my iPad from an iCloud backup resulted in this issue still occuring so I backed up Apps that I could and dowloaded the rest.
Hope this helps someone in the future.

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Itunes match not working. Itunes match will grey out songs that i have on my iPhone, that were fine before i signed up to itunes match.

Hey
Itunes match will be in a loop. I have unlimited internet but it does take up bandwith. The worse problem is it can never finish step three. I have tryed signing in and out of my apple ID, but that does not seem to help. I go to my iphone and it has songs that are localy stored on it greyed out, like what people are saying about songs they have in the cloud. I can figure it out, i tryed these steps of getting the song off icloud, bring it back in, the uploading it. It just does not seem to be doing anything for me, pleas help!

Hi,
What is the iCloud status of these tracks?
You can add icloud status column to song view - go to menu > view> view options and tick box. This will tell you what has been Matched, Uploaded, Purchased, Inelligible, Duplicate or Waiting.
Jim

Itunes match items grayed out

I have a valid itunes store account and have bought (sigh=) itunesmatch service... i am so far very dispapointed... there is not way to open a SR into express lane without having an apple device serial number (THANK YOU for the pc users to which i belong)... some of my albums are partly synched where 2 songs out of ten for many albums are grayed out... some others a complete valid album is grayed.
what i tried (same issue on 4 devices, two pc one iphone, one ipad)...
deauthorized computers and reauthorized > no improvement
signed out and in of itunes store > no improvement
deactivated and reactivated itunes match > no improvement...
i am indeed very sorry to have paid for such a bad support both technical and infrastructure based.... Apple support has been completely unable to help me..... any clues guys ?

Thank you gtmartin!! This worked.
To confirm for other readers with this issue:
The steps are:
1) From the main screen of your AppleTV, select "Settings"
2) Use the menus to navigate to iTunes Store->Location
3) Select any location other than your current location.
4) After it changes, repeat step 3 to select your actual location.
5) Select Apple IDs
6) Find your iTunes account and select it.
7) Navigate back to the main screen and select "Music".
8) The button to "Turn on iTunes Match" should appear. click it.
9) The spinning circle should stop in less than 30 seconds and be replaced by a progress bar.
Enjoy your music!

ITunes Match Syncing With Two Out of Three Devices

I use iTunes match on three devices, (1) a windows computer that is about 4 years old, (2) a Mac Book pro that I bought this spring, and (3) an iPhone 5. Before buying the Mac Book pro, the music library was created mostly though the windows computer, although I occasionally bought iTunes content on the iPhone 5. Everthing in the iTunes library -- purchased from iTunes, purchased from Amzaon, purchased from Bandcamp or ripped from CDs -- was available on the phone; everything purchased on the phone was available on the windows computer.
For the first several months of using the Mac Book pro for purchases (mostly outside of iTunes) or for ripping from CDs, all content uploaded through iTunes was accessible on the windows computer and the iPhone. However, sometime recently (I can't pinpoint the day), non-iTunes purchases and CD rips from the Mac Book and uploaded through iTunes Match stopped being accessible on the windows computer. There is no issue with the iPhone. All uploads are immediately accessible on that device.
I have checked all of the iTunes settings on the windows computer. Everthing is enabled. I have turned iTunes match on and off on that device, to no avail. One odd glitch is that "icloud status" is shown perpetually as "waiting" in the library on the windows computer. Again, though, the tracks shown in the library on that computer are only those that were either purchased on that computer, purchased from iTunes on another device, or ripped from CDs on that computer.
So it appears that iTunes match has been "missing" for a couple of months or so the windows computer as respects non-iTunes content purchased on the Mac or ripped from CDs with the Mac.
I am using all of the most recent software updates on the Mac and the iPhone and as respects iTunes. The windows machine uses Windows 7.
Any suggestions as to how to fix this? Thanks,

The iCloud status cleared. Thanks. But the iTunes Match items uploaded from the Mac are still not showing up in the library of the windows computer. Everything is still enabled, but the synching between the Mac and the iPhone on the one hand and the windows computer on the other hand is still not working. And the match process on the windows computer took a couple of hours to complete, so it seems like something was happening. But just not everything.

Itunes match syncing endlessly

In the beginning iTunes Match worked fine. Now it starts and tries to complete step #1, but the progress-bar does not start running. This status stays endlessly. How can I make iTunes Match running again?

The iCloud status cleared. Thanks. But the iTunes Match items uploaded from the Mac are still not showing up in the library of the windows computer. Everything is still enabled, but the synching between the Mac and the iPhone on the one hand and the windows computer on the other hand is still not working. And the match process on the windows computer took a couple of hours to complete, so it seems like something was happening. But just not everything.

ITunes Match and Genius options all greyed (grayed) out under 'Store' menu

I'm using iTunes 10.5.2.11 and have signed up for iTunes Match. - for the last couple of weeks it's been 'working' in so much as it has already scanned my Library and matched/uploaded just under 5000 tunes. I can see these on iPhone/iPad/Apple TV. I can't say more than that as generally I don't think Match 'works' very well at all, but that's another story!
However....for the last 2 days I can no longer get iTunes to match any recently added content. I've added around 20 CDs and it starts the scan process, but just sits there with the progress bar at around 95% complete with the message "Matching your music with songs in the iTunes store..." The iCloud status of all songs in the library is 'waiting'. They're pretty mainstream titles, so I can't see a problem matching them.
When I look at the main iTunes manu under the 'Store' dropdown, the items Turn off iTunes Match, Update iTunes Match, and Update Genius are all greyed out and there's nothing I can do.
I'm signed in with my normal account, have tried logging out/in and restarting my computer and iTunes but nothing seems to change.
Any ideas???

I'm using iTunes 10.5.2.11 and have signed up for iTunes Match. I am having the same issue. After letting it go all night I am stuck on the "matching your music with songs in the iTunes store" step with 1086 of 1110 songs checked.
Also, this is my situation exactly: "I should have added, the 'problem albums' and some of the artwork (hit and miss as usual) are visible on all my portable devices with all the track listings, but are all greyed out and have no 'cloud' icon next to them. Obviously they won't play"
Dont see why it should matter, but unlike others here, I do have a lot of non-generic music, album riips, etc. And I have a lot of my own vinyl artwork scanned myself.
What to do ...?

ITunes Match - Greyed out songs when iTunes restarted

I am using iTunes 12 (latest version) on a Macbook 2010 running Yosemite 10.10.1
I do not store any music locally, and access around 2000 songs in iTunes Match. When I turn on iTunes Match, all songs display fine in iTunes.
The problem - When I quit iTunes and relaunch it, the songs are all there, however they are Greyed out and do not respond to any clicking or playing. This results in having to turn off and on iTunes Match every time I open iTunes, extremely annoying.
Can anyone help?
Thanks

Hopefully when you deleted them locally, you did not check the "delete also from iTunes Match." That said, while I don't right-click, I do believe that if the item is grayed out, and it has a cloud icon next to it with an arrow, it's telling you that it's available for download. If that's what you're seeing, then just click on the cloud icon to download.

Why can't i add playlists to my iPhone from my mac while they are connected? I keep getting the following message "some items (meaning all of them) were not transferred because iTunes match is enabled." This is incredibly frustrating.

I keep getting the following message "some items (meaning all of them) were not transferred because iTunes match is enabled." when I try to drag and drop a playlist, song, or album to my iPhone. This was NEVER a problem before iTunes match or the last iOS update. So what is the deal? Why can't i just add music to my phone from the mac? There is space on the phone. The only way I have found to get the music i want to the phone is to have it download from the phone. This is not something i want to have to do: go through and manually add every album and recreate a playlist on the phone when its there on the mac. And, even more irritating, since the new update, when the phone is plugged into the mac i can't actually view from the mac what music is on the phone. This is incredibly frustrating and any help would be much appreciated in managing my music libraries for each device.

Hi,
You cannot manually manage music with match turned on on your iOS device. If you want to manage music manually, you will need to turn off match on your iPhone.
Jim

On i-pad, when try to enable itunes match, it says, "you are not currently subscribed to iTunes Match. Use iTunes on your computer to subscribe." I am subscribed though! Then it says no my request and item not available in the U.S. store. WWJD?

On i-pad, when I try to enable itunes match, it says, "you are not currently subscribed to iTunes Match. Use iTunes on your computer to subscribe." I am subscribed though! Then it says no to my request and, "item not available in the U.S. store." My Mac will not use update iTunes to any later version than the one I have because my os is also out of date, but when I try to update that i cant, so what do I have to do? Please don't tell me I have to buy a new Mac to be up to date.

On the iOS device you must be logged into the store with the exact same Apple ID you used to originally purchase the service. Go to Setting > iTunes & App Stores and if necessary sign out/in and then enable iTM.

Some of my iTunes match songs are greyed out on my iPhone

Hello,
I've had iTunes match since it came out, and it was shaky at first, but started getting pretty reliable a few months ago. However, the last few albums I've added to iTunes match have not been added to the cloud. The songs appeared as "Waiting" for several days until I right clicked and clicked add to iCloud. Once I did that, they showed up on my iPhone and iPad, but now are greyed out on both, even though their iCloud status says "Uploaded".
It gets worse. The last album I dragged into iTunes is stuck on "Waiting". When I right click, I no longer have the ability to add them to iCloud (this may be due to the Yosemite beta – the issue with the greyed out songs has been occurring for a few weeks before I upgraded, though). These songs don't appear on my iPad or iPhone (which I expect), but they do appear on my MacBook. However, when I click to play or download them, nothing happens.
This is very strange behavior, one thing worth noting is, I just crossed 1,000 songs for this artist (I'm a fanatic). I'm not sure if there's a limit of songs per artist, and I haven't counted exactly how many songs are greyed out, but the numbers are definitely close.

Have a look at this: iTunes Store: Troubleshooting iTunes Match
But yes, if you are running OS X beta, you very well could have issues. You should inquire about that in the Developer forums.

I have tried to load iTunes Match onto my computer but it tells me I have reached my 5 limit. I do not have 5 items however I did have one of them stolen. Please can anyone help me to find out what is being counted as my 5

Please can you help me?
I have tried to load iTunes Match onto my mac Pro but it tells me I have reached my 5 limit. I do not have 5 items with iTunes match on them so I am confused.
I have two iMacs a phone and iPod and want to put match onto my pro. Is there anywhere I can go to see which items are actually on there?
We had a burglary last year and did have an iMac taken is it possible I can see if that is one of the 5 and if so how and where do I look and how can I remove it?
I will be so grateful if anyone can please help me.
Many thanks Helen

In your Itunes account.

I used a usb turntable to import old vinyl records into iTunes. Then with the cloud and iTunes match I put them on another Mac. The songs come up in the music list but they are greyed out. How do I get them recognized.

I used a usb turntable to import old vinyl records into iTunes. Then with the cloud and iTunes match I put them on another Mac. The songs come up in the music list but they are greyed out. How do I get them recognized. The symbol states the songs were downloaded from iCloud. I would like to get them to play so that I can make a playlist, and burn a CD.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

The item you are trying to edit has not yet been processed by iTunes Match

"The item you are trying to edit has not yet been processed by iTunes Match and any changes you make could be lost. Are you sure you wish to continue to edit information?"
How long is this supposed to take? I have some tracks that haven't been "processed" for days now.

I had this same problem. It was driving me crazy and I finally figured it out. On my main computer, I keep an actual file for of all my music. None of it lives solely in the cloud. However, on all my other iTunes Match devices, I stream all my music from the cloud (which includes songs I've purchased from iTunes as well as ones I've imported myself). One song in particular was stuck in limbo with the exact message you wrote. This particular song is not available in the iTunes Music Store. I didn't want to delete the file and reimport it because I like keeping all my play count and date added info. My other devices linked to my iTunes Match account knew that the song existed, but it could never actually play this particular song. I'd always get an error message.
Here's the solution: On another computer that's linked to your iTunes Match, delete the song. It will only ask you if you want to delete it from iCloud as the song file doesn't actually live on that computer. If you say yes, on the original computer where the song file lives, you'll now see the song file has a cloud icon with the X in it. From there, you can control-click on the song file and select, Add to iCloud. Then, it will add it to iCloud and will no longer be stuck "processing."

Error in iTunes Match - "This item cannot be downloaded"

Has anyone else had this issue? I've searched on here but can't see any mention of it.
I have recently uploaded several albums from my pc into iTunes Match and some of the songs were 'matched' and some 'uploaded'. However, when I try to download these songs to my iPhone, only the matched ones download. The uploaded ones give the following error...
This item cannot be downloaded
The item you have requested is not available for download
The status for these songs in itunes on my pc says Uploaded (no errors) and they are all in Apple Lossless format. I am wondering if the Apple servers need to convert them to 256kps format before they are available for download? But these songs were uploaded a couple of days ago and still won't download. I uploaded some other Lossless songs last week and they were available for download on my iphone almost immediately.
Any help most appreciated!
Thanks.

Itunes does modify certain lossless formats - AIFF and WAV - in the background whenever a file in one of those formats is marked for upload. It is that AAC that gets uploaded, so it's done local on your computer prior to being uploaded. I doubt this is the cause of your problem on the iphone though.
You seem to have the iPhone set properly for downloading from Match, or you wouldn't get the matched songs downloaded. The easiest way to confirm that is to pick an album where you have a mix of matched and downloaded songs and go to the bottom of the track list on the iPhone and hit "download all" Watch to see if all the download clouds change to circles and eventually fill in. If you are still getting that error. I would start by powering down the iPhone, waiting a few minutes before starting it back up, then see if that clears the problem.
Barring that, I'd call Apple support.

When I delete itunes match song from itunes, download icon is greyed out

Now that my songs are in the cloud, I want to delete my ripped version and download the iTunes Match version, but I can't see how since the download icon is greyed out. Anybody know how? Thanks!

The first thing to keep in mind is that not every track will be "matched." Some will be "uploaded." You need to enable the iCloud Status column in the iTunes browser to see what the track's status are. Switch to Song view and pull down View > View Options. Select "iCloud Status" then close the window. Now you will be able to see the status of the songs. Tracks with a status of "uploaded" are the exact same tracks that were on your computer.
If the streams are greyed out that generally means iTunes can not connect to the cloud. Look next to Music and see if the cloud icon is solid. If it is not quit iTunes, wait a few seconds, the relaunch it. This should re-establish the connection to the cloud and you will be able to download the tracks.

Itunes match items greyed

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