ITunes Match loses albums

I've had iTunes Match for a little under a year - and have about 10,000 tracks in the libary.
However, every now & again, I notice that iTunes and/or iTunes Match has completely deleted an album. Albums that have been in "Match" as I know I've listened to them in the last 9 months, but have all of a sudden vanished.
I've search support, and can't see this particular issue - but it's really really annoying! Particularly when I've binned the original CD. Anyone else have this issue?
I'm missing about 9 or 10 albums - and that's just the one's I can think of!

Hi,
This is not a problem I have encountered. iTunes match does not touch what is on your hard drive although I had an album removed from the cloud - the tracks were still on my hard drive but iCloud status was shown as remove. These tracks were purchased from iTunes store and I was able to redownload.
Is it possible that you deleted them in error. I know from experience where I thought I had deleted one track but in actual fact deleted all songs for a specific artist. Fortunatlely I was able to restore from backs ups.
Do you have back ups from which you can restore your missing tracks.
Jim

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Itunes Match deletes albums and artwork from the base PC

I use Windows Seven and have immaculate metadata on all songs. No albums are broken up and everything works perfectly. When I tried to use the itunes match feature, a bunch of old albums that I imported from the original CD's were deleted. In addition, about 30% of my album art disappeared and could not be seen in the "get info" window for each of those albums.
Luckily, I made a backup of itunes prior to turning on and purchasing the match service. I fixed this problem as follows: I deleted my itunes folder, removed itunes and icloud from my computer, downloaded itunes and reinstalled it. Everything works like it did before I started. Everything was restored. I immediately went to the itunes store menu and made sure that itunes match was not turned on. I was pleased to see that it wasn't. In other words, I was worried it would know my Apple ID and turn itself on but it didn't. I would like my 25 dollars back but I'm so happy that the debacle was averted, I'll write this one off.
The big point here is that Match can delete albums and artwork. In my case, 99% of the albums were from the original CD's. My reason for purchasing the expensive CD's is to have possession of the original wav files. You might be interested to know that the artwork that was missing was pretty big, usually about 500 x 500 pixels, so maybe that's why Match couldn't deal with it. I don't know if this problem occurs when all of your music is purchased directly from Apple.
The moral of this story: if you back everything up beforehand and this happens to you, it is easily fixed with minimal effort.

same here... no matter if iOS5 or iOS6... When you set up iTunes Match from the scratch it looks just perfect, with all the album art. But then after some days, album art begins to disappear...
Some of them come back when you open the album and close it again - some won't. And even if you got it back - it just disappears again!
Another very annoying bug ist, that albums get torn apart. I see too albums of some of mine and they both show a part of the original album. And it's definetly no an issue with bad ID3 Tags or somethin like that. It happens with purchased music from the iTunes Store too!
I really hoped Apple was going to fix this issues - i'm using it since day one, so almost a year now. And nothing changed!
I don't think I'm going to renew my subscription.

ITunes Match Unknown albums

Hi everybody,
I'm experiencing some small issues after subscribing for iTunes Match.
1) Some songs are not matched. I'm wandering if this can be sorted out by providing more precise information (e.g. album) or if iTunes just take an audio snapshot of each song so there's no way to improve the match.
2) Some songs are matched but iTunes Match labels them as Unknown album. How is it possibile if they are matched with the iTunes Store? And how to fix this issue? Do I have to look for the album by myself and type it?
Thanks a lot
FR

1. Yes, some songs will not match but will be uploaded. There is very little that can be done to force this process. You might want to visit the iTunes Match forum, do a search, and see if you want to try out any of the tips you find for forcing a track to match. There is no guarantee any of them will work, though.
2. Applying metadata from the iTunes Store is not a feature of the iTM service. If you did not have metadata before enabling the service you won't get it from the store after enabling it. If the tracks are ripped from CD you can try searching the gracenote DB by highlighting the tracks, right-clicking and choose "get track names." But this does not always work. Otherwise, if you know the information for the "unknown" tracks you're better off just entering it yourself.

Itunes match sync album art work problem and poor quality art work issue

Hi There,
I have two issues with apple itunes and itunes match:
I seem to have a number of albums with poor quality artwork, now i have gone through the removed downloaded artwork and the right click and select the art work toggle box to remove the art work, after doing this I then ask to get the album cover from Itunes indervidually and high quality art work is down loaded and looks great for around 10-20 minutes then it seems to update slowley and revert to the old poor quality art work. Any Ideas? A simular thing that happens is that some art work that ive added manually is deleted. I have also gone into the itunes folder and deleted the album art work folder to force it to download new art work. Is there any way to lock in the art work that you know is good?
Itunes match after making changes to itunes albums I have then updated itunes match and my work is undone? This maybe complaations or album coers any ideas.
I am using itunes version 11.01
I have looked through the forum and read meany feeds about album covers but I havent found one that is reverting covers.
Many thanks guys

You haven't been singled out.
Recommend you review the thread at
https://discussions.apple.com/message/17372639#17372639
Worked for me.
Michaelangelo

Album Artwork Screen saver and iTunes Match

Since joining iTunes Match, my Album Artwork Screen saver can't find any art. How do I fix this?
The artwork is evident within iTunes, but the screen saver is a black screen with a message saying that it can't find any album artwork.

I have exactly the same.
Screensaver settings says: "Your iTunes library does not contain any songs with artwork" which is simply lie! ;-)
almost all artwork is there
newest iTunes 10.5.3 (3) 64-bit
Lion with all add-ons
not long ago I have joined iTunes Match.. unfortunately haven't checked if it works before for long time..
I have: repaired permissions, removed com.apple.screensaver. iTunesArtwork* in ~Library/Preferences/ByHost/.
Still nothing.
I have found that ~/Music/iTunes/Album Artwork/ has 4 directories inside:
Cache
Cloud
Download
Local
.. first 3 had random named dir (the same) with what seems to be artworks directories. Local was empty still copying there this random dir didn't help too..
Any ideas please?

ITunes Match albums view completely wrong (only on iPad)

Hi guys!
So for quite some time now I am having a big problem with my iTunes Match:
The albums view is completely f*cked up!
ALL albums I have show up under EVERY letter (meaning: To reach "B" after "A" I already scrolled through _all_ my albums)
Wrong songs show up in wrong albums
Number of songs per album is completely wrong
... and other things
This whole thing is really annoying as I have 3k songs in my iTunes Match lib.
Important:
Deactivating and then Re-activating iTunes Match does NOT help.
ONLY occurs on my iPad 4! On Mac & Win and also on my iPhone 5 it is fine.
I didn't have this problem on iOS 6.
On another note (just my 2 cents):
iTunes Match altogether is _very_ buggy and I am having a lot of small problems with it! :/ (one being Step 1 takes about 30mins each time on my Windows PC)
Can anybody help?!
Thanks! Cheers, P

I tried that as well!
Didn't change anything! :/
I also tried deleteing these files on my iPad:
MediaLibrary.sqllitedb
MediaLibrary.sqllitedb-shm
MediaLibrary.sqllitedb-wal
Then did a hard reboot! Also no change!
What is weird that when I swtich on 'order by artists' (or whatever this optin is called in English) the ordering of the Albums (by artists - obviously) works proplery and the right songs show up in the right albums.
Oh gosh I hate this iTunes Match thingy. Problems all over the place since release now.

ITunes Matched an (obscure) Album NOT in Store - What's Going On?

So I added an album to my iTunes that I was sure was not in the store, and it wasn't - it's a rare instrumental version of somewhat-rare album, and definitely out of print regardless, eBay has 1 copy for $83 - however iTunes "Matched" it all, and didn't "Uploaded" it...
So my question is this, is it either:
1) iTunes just uploaded my files and mistakingly indicated the album was Matched and not Uploaded?
2) iTunes matched my album with ANOTHER user's version already uploaded?
or
3) iTunes really does have the album in their database, just not in their store, and they are indeed matching my album to their files and letting me download nice 256k versions to other iOS devices??
I would appreciate any input or thoughts, I didn't see this situation listed anywhere else...
Thanks,

Interesting, Thanks.
I also tried to verify this by purposefully introducing some artifacts into a track, then adding it to iTunes Match again, "Matched" not "Uploaded", then downloading the matched copy to check, and sure enough there was no artifact. So it's either NOT just a version of my uploaded copy, as we think, or it was my previously saved upoloaded copy since I matched it with iTunes a second time, or it's someone elses...
I think the best explanation is like you describe, they have tracks in their database available for match that they do not make available in the store.
Anyone else experience something like this?

Album art is 1 song off after itunes match

Ever since I signed up for iTunes Match, the album art is 1 song off on the TV display. The song info is correct but the album art is from the previous song. I have rebooted the Apple TV several times to no avail. The correct album art is shown on the Apple TV menu screen brfore the screen saver kicks in and displays the wrong album art. Any ideas.
Fitz

Please report the issue here:
http://www.apple.com/feedback/appletv.html
Apple techs don't read these user to user forums.
AC

Several issues with iTunes Match

I recently bought the iTunes Match service. And I've run into several issues here.
1) The music in my library was purchased months ago with another Apple ID that I've forgotten. They're all currently available on iTunes Store with the same content (I've verified this). But when I tried to match these songs, 10 percent of them failed. For example, when I attempted matching Beyonce's self-titled album, which I bought on the day of its release, only "Pretty Hurts" successfully matched. The others are all in "Uploaded" status. This is very confusing.
2) I understand that recently there're a lot of songs being upgraded into "Mastered For iTunes" version. But some tracks (shown in Matched status) in my library were downloaded a long time ago and don't carry that quality. So I deleted the local copies of them, and re-downloaded from iCloud. But then the songs remain to be the original version instead of the updated ones. For example, in Lana Del Rey's album "Born To Die", songs like "Born To Die" "Video Games" "Blue Jeans" "Dark Paradise" all don't carry the "Mastered For iTunes" logo after my attempt.
3) Before I turned on iTunes Match, all albums carry the option "Show Complete Album" (I rarely purchase the entire album, usually I just pick songs to buy). But after I re-downloaded the entire library, that option is missing. All I see is this.
I've been upsetting with these problems these days. It would be really helpful if any of you guys have some solutions. Thank you.

When I went to restore my phone, I may have found the cause of these problems. I never deleted all of my original synced songs before enabling iTunes Match.
When I just went to do the restore, I figured I'd delete all of my songs, then disable iTunes Match. After deleting about 3.5 GB of music and disabling iTunes Match, I ran the sync to backup my iPhone. It said there was still 2.2 GB of music. I checked my phone just in case and there was 2.2 GB there, probably the original synced songs that I never removed.
Anyway, I'm doing the restore now just in case and will respond tomorrow with how everything is working.

Library all messed up (itunes match?)

Hello,
My library seems to have been totally re(dis)organised by itunes match. Albums have been split into several albums - often by artist. Audio books seem to be in pieces all over the place and never in order. I have no idea where to start. It's across all my devices. Can anyone offer help- I can't find a thread that seems to be quite the same on here. and cant help thinking it's something simple. Many thanks.

This also happened to me earlier this month. I wasn't quite sure how or what happened as I was doing a lot of updating all at once between my PC and my macbook, but essentially my library became entirely screwed on both computers when all was said and done. I tried to just redownload everything from the cloud, and it was all completely wrong. The audio files were still there, but they were all labeled incorrectly. After a few hours in the store and then on the phone I gave up since they couldn't fix it in the store and couldn't even comprehend what I was saying on the phone. Luckily it was only my oldest music that was messed up (ironically all the music I physically owned on CD), so I pulled an older backup and manually reloaded the newer stuff and got everything back the way it should be.
Since I actually wanted to use match for my macbook and iphone I decided to make a new backup and then give match another shot. Aaaaaaaand it completely rewrote my entire library again. 2901 of ~15000 songs were aimlessly relabled as different songs and thrown into different folders. So now I'm restoring it from backup yet again and trying my hardest to purge any possible connection with this awful service. Side note: I used match for a year when it first came out and it worked fairly well.
Just to complete the experience, I was told that I could just use the "report a problem" button to get a refund. That of course doesn't work, it only appears to work for actual content purchases. It gave me an error when I tried it on my match purchase and I just had to spend 30 minutes on the phone (and apple tries really hard to prevent you from actually talking to a person) to get a refund/cancel my subscription.
Been using a mac and itunes since 2004 and this has me seriously considering moving away from apple.

TS4124 What causes iTunes Match, on an iOS device, to lose the cloud icon next to each song?

What causes iTunes Match, on an iOS device, to lose the cloud icon next to each song. On my iPad 2 and iPhone 4S one cloud shows up for a whole album to tap and download a whole album but the ones next to the songs are no longer there. No songs will delete from my phone once downloaded from the cloud by sliding my finger to the left over the song and tapping delete. Instead it just plays the song when I try to delete it. To delete my music from my device I have to go in to settings and delete all the music. This worked fine for the first week and then one day the cloud status next to each undownloaded song disappeared and started doing this.

Try sync Music from iTune to your iPad again.

Itunes Match remembers incorrect album artist

Hi all,
I'm having an issue with Itunes Match with a particular CD that I imported which is a compilation from various artists.
After importing the CD, I noticed that on my Ipad and Iphone, the album was appearing as 16 separate albums rather than one compilation album.
I also noticed that the Album Artist name read "Compliation" (spelling mistake deliberate as that is what it was).
I am aware of the need to make sure that artist and album names are synced up, and the "This is a compilation" flag to be checked and all that stuff.
So, I changed the Album artist to "Various Artists". However, when I go back into my devices (other than Windows Itunes), only a couple of them have changed to "Various Artists", and most of them still appear as "Compliation", but still as 16 separate albums even though all the data looks the same.
So to be clear, even when the data appears to be the same on the iphone (regardless whether it's the same as on Windows or not), it is NOT grouping them as one album - it's 16 albums with 1 track on each.
I have tried changing various meta data. In fact I've pretty much changed every field. When I change fields, the changes are coming through on the devices, except this "Compliation" which appears to be completely stuck.
I've even tried deleting the CD completely from Itunes and Icloud twice, changing all the metadata on the PC to remove all references to "Compliation" and reimporting, but it still somehow remembers the "Compliation" that I told it to delete from the Cloud.
I have also tried switching off Itunes Match on the devices and on again, but this also didn't make any difference.
I don't really understand how meta data that I've removed before I even import that CD, and previously told to be deleted from the cloud, is magically returning.
The only other thing I noticed is that each track has a different album art (some of which are wrong anyway), but even if I deleted all the album art from every track on that CD in Itunes, it still appeared in Ipad and Iphone. Can different album art cause an album to be split into multiple albums?
Does anyone have any idea how to fix this issue?

That happens sometimes:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

HT4914 I just subscribed to iTunes match but only 61 songs from my 7GB of music on my iphone showed up. I do not want to lose any music. What should i do?

I just subscribed to iTunes match but only 61 songs from my 7GB of music on my iphone showed up. I do not want to lose any music. What should i do? When I go to settings-music-and try to enable iTunes Match on my iPhone it says "iTunes Match will replace the music library on this device" I don't want to do that it only has 61 of my 7GB of songs.

did you find out the answer? I am afraid to hit enable.

HT4915 When i did my itunes match, there were some duplicated albums and songs. I have gone into my library and deleted the duplicates, but they still show up on my iphone as duplicates. What can i do to get rid of them?

When I did my itunes match, there were some duplicated albums and songs in my library. I have gone back into my library from my computer, and deleted the duplicates. When I did so, itunes did not ask me if I wanted to delete them from the cloud. They are still showing up on my iphone as duplicates in the cloud. What can I do to get them from showing up in my iphone?

They are not on the iphone in the first place. It is just a setting that allows you to see the songs that are available in icloud, but not on your iphone. If you turn the setting to off, then you no longer see the songs that are in icloud, but NOT on your iphone.

If I download a song, album or playlist from iCloud to an iTunes Match enable device, can I delete the download at a later date if I need to free up memory on the device?

If I download a song, album or playlist from iCloud to an iTunes Match enable device, can I delete the download at a later date if I need to free up memory on the device?

Hi,
Yes.
JIm

ITunes Match loses albums

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