ITunes Match now causes iTunes to hang/crash
When I start iTunes, everything is fine. When iTunes Match starts checking my library and the cloud, iTunes then hangs and I have to force quit. If I turn off WiFi, I can prevent iTunes Match from starting up and use iTunes and sync iDevices fine. My Library seems to be fine, but if I turn on WiFi again, iTunes Match starts connecting and again iTunes crashes. I have tried to turn off iTunes Match, but iTunes Match has to connect before it will let me turn it off, and connecting is what is crashing iTunes.
Anyone else having a similar experience?
What I've found is there are specific files that won't upload, causing iTunes to crash.
The files that are causing it for me are hour+ long DJ mixes. I can't find anything else other than the length of the files. Nothing I've found helps other than deleting the files from your library. Good luck finding those files though .
I have older files that were in my library when Match was first released of the same length, which do not have the issue. Extremely frustrating that there isn't a way I've found to disable a file from syncing.
Similar Messages
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when i try to add my windows 7 pc to i tunes match, it causes i tunes to crash. I know someone else has had this problem, please tell me how to fix it. I do have the latest version of i tunes software too.
You can authorise your account via the Store drop-down menu at the top of the iTunes screen - if you have iTunes11 then control-B should get the menus to show.
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ITunes keeps hanging / crashing
I'm getting the spinning colored ball at random moments. Usually when trying to play/pause/skip, but sometimes out of nowhere. Frequent crashes as well. What's the best way to trouble shoot this? Do I need to reinstall the app? I'm running iTunes 10.7, the most recent version.
Thanks.That particular file doesn't exist (as you imply) or the Library doesn't exist (because Apple has hidden it from you)?
10.7: Un-hide the User Library folder - http://hints.macworld.com/article.php?story=20110704093233123
Tip for keeping folder revealed when doing a system update - https://discussions.apple.com/message/18222340
Mac 101: Easily show the user Library folder in Lion - http://www.tuaw.com/2011/08/25/mac-101-easily-show-the-library-folder-in-lion/ -
I own an iMac, recently updated with OSX 10.75. It is the core computer on a home network shared with an iPad, Apple TV, two network printers,my wife's laptop, two iPhone, a BlackBerry and a BlackBerry Playbook. I am experiencing three if not four problems that are overwhelming.
My original problem is associated with Windows emails files or documents stored on my external network hard drive. One or more has malware and is sending malware laced files across the Internet to points unknown. As someone pointed out in a forum my iMac may be hosting,sharing and propagating Windows malware. I originally used Trend Micro software on my IMac to monitor any viral activity. Two weeks ago I noticed a number of notices from servers around the world saying my message was not undelivered. Since I had sent messages to the people I simply deleted the emails. Next I noticed the emails on my BlackBerry and my BlackBerry playbook.I configured the Trend to do a complete scan and although it did a complete scan it did not perform a full network scan. It did identify a series of .x27 document files with the same name tbut each had a sequential number. I assumed hat these were the source files that had sent out the email documents selling Viagara and othernproducts. I manually deleted thousands of the source documents and the files. This caused some disruption to my computer but it did not produce a hardware or software problem. By following this effort in conjunction with security scans I do believe the malware was activated by Iranian students who were able to activate the malware through my BlackBerry and BlackBerry Playbook. I learned this from an encounter I had when trying tondelete these files on my computer and my BlackBerry.
When using my PlayBook after deleting the files from my computer I noticed more messages being returned from servers. I realized that email accounts connected to my BlackBerry and BB Playbookn were not protected from this problem. As I searched for remedies I learned about turning on the firewall in the previous version of Lion but that did not stop the BlackBerry problem. Each time I deleted a source file on my computer more documents were released. I eventually received McAfee from my ISP. It provided security on the entire network. My first full scan of my external drive identified two malware files. One of them was associated with the Cialis ad the other was from a firm in the Middle East called ADP. it could not remove the latter file.
Moreover each time I attempted to remove the source file from my hard drive a file labeled A239A076F would show up on my Blackberry. As I removed them thousands of these files would show up. Ultimately I eventually disconnected the external hard drive and removed the battery from the phone and not use the email accounts these messages had used to enter my iMac. I am contacting ATT about BlackBerry data security and switching to a different phone for business purposes. I will probably change to an iPhone or Android phone for business purposes. I am also looking at ways to resolve the malware on that drive. There are a number of business and personal files on thatbdrive that I hope to keep. I dread having to pay McAfee to configure the software to eradicate the malware.
Moving on...last week I updated my iMac to 10.75. It simultaneously updated every Apple based program as promised. It did not update the non-Apple programs. I am not an IT professional and assumed that it had done so. On Saturday I attempted to download a file associated with my router extender using my untethered Playbook and BlackBerry desktop software. The program hung. I attempted a reboot and it reopened with the hung program. It created an alias file on the desktop. My inclination led to put the alias file in the trash can and delete it. My computer did not respond well to that action. It has been rebooted with Cmd-s-esc tens of time to see if that would activate a file check. It did not. I was able to run a disk utility check. And in spite of the hung process it eventually said the drive was okay.
Long story in a nutshell. My iMac is responding as if it is looking for a subprogram to complete its a function. Or it is attempting to finish the BlackBerry operation it began on Saturday. I hope this makes sense to someone and the know how I can restore functionality to my iMac.
Thank you.I think the McAfee suite will do the trick when I pay them a one-time fee of $69 or $179 for a year for unlimited support.
Your call of course but IMO a waste of money. Please read this first:
There are many forms of ‘Malware’ that can affect a computer system, of which ‘a virus’ is but one type, ‘trojans’ another. Using the strict definition of a computer virus, no viruses that can attack OS X have so far been detected 'in the wild', i.e. in anything other than laboratory conditions. The same is not true of other forms of malware, such as Trojans. Whilst it is a fairly safe bet that your Mac has NOT been infected by a virus, it may have another security-related problem, but more likely a technical problem unrelated to any malware threat.
You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful:
https://discussions.apple.com/docs/DOC-2435
The User Tip (which you are welcome to print out and retain for future reference) seeks to offer guidance on the main security threats and how to avoid them.
More useful information can also be found here:
http://www.reedcorner.net/mmg/ -
After Yosemite, a new email message causes Mail to hang
After upgrading to Yosemite last evening, opening a "compose new message" window in Mail causes Mail to hang (crash?). I'm able to receive email messages, but I can only send messages by booting my MacBook Air in "Safe" mode. (Opening Mail in "safe" mode does not keep Mail from crashing when I open a "compose new message" window.)
I haven't been able to get far enough to see if trying to "send" a message will make Mail crash. Just opening a "compose new message" window and trying to put the cursor in the address line, subject line, or message area will cause Mail to spin away into infinity.
I do use three Mail add-ins: MailTags, Mail Act-On and the Daylite Mail Assistant; but all of those are the most current versions and their developers claim that they are compatible with Yosemite.Welcome to Yosemite beta. I havent been able to use Mail since I "upgraded" 4 days ago. Apparently the solution is to wait until Apple figures out what went wrong.
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Itunes 11.01 crashes on updating match
Hello
iTunes crashes every time it tries to accomplish the match-update.
Crash-Reporter says:
Crashed Thread: 21
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000011b689000
It is always near the end of step 2 (I admittedly got a huge library), and I wonder if it has to do with either the size of my library, or with a corrupt file?
Any hint how I could get close to the problem?
Thanks much!
davidI don't know the source of the problem but have figured out a workaround for this that's working for me.
1. Turn off Match on any devices that receive it.
2. Open iTunes. Go to iTunes Store and select Turn Off iTunes Match.
3 Now iTunes shouldn't crash. Add any songs you want. When you're through, go back to iTunes Store and turn iTunes Match back on.
4. Turn on Match on all your devices.
Nothing started uploading until I turned Match back on my devices. I guess it has to be on on those devices.
At this point, after a long pause, iTunes should start matching and uploading songs without crashing.
I've been in touch with Apple support, who are very responsive but don't seem to have a clue how to fix what is apparently an increasing problem with iTunes 11.
Happy holidays, and I hope this works for you. Would love to hear if it did. -
ITunes Match now stalls on step 1. I have a PC with Windows Vista. I've use Match for a long time
iTunes Match now stalls on step 1. I have a PC with Windows Vista. I've used iTunes Match for a long time & it has worked well until last week. Most of my songs now have a dotted outlined cloud beside them & I can't download to my phone. 6 new albums can't be seen at all. I've turned off Match (with shift key down) & turned it back on - restricted my upload speed to 75% of max - I even uninstalled iTunes & re-installed it. Any suggestions?
iTunes Match is stalled in the same place again today. Step 1 seems to have completed as the blue progress bar is complete. The message says "Delivering your iTunes Match results..." When I went to bed last night, this is where iTunes was stuck. But this morning, Match had stopped trying to "deliver." It obviously did not finish because 6 new albums do not show up on my iPhone 5 - all of the 3 steps on the Match page were grayed out this morning & the "Start" button was available.
This is what I did yesterday - I looked at My Music and clicked "Songs." I then added the "iCloud" column and sorted by that field. I found about 100 files that had a problem of some sort (cloud with exclamation point inside). Each of them had lost track of where the music file was - even though the music files were exactly where they should have been. I re-linked (one at a time) all of the music files to the song titles. In the cloud field one song was described as "ineligible for iTunes Match." It had a could with a line drawn through it. I didn't know what that meant, so I deleted the song.
I then turned off iTunes Match holding the shift key down & iTunes began collecting information from my library. This took several hours but it did seem to complete because it changed to the "delivering results" message. However, this morning I noticed that all of the files I re-linked yesterday still had the "error cloud" symbol today - a cloud with an exclamation mark inside. Yesterday these songs wouldn't play until I re-linked the files. Today they will play as expected, but they still have the "error cloud.' To add to my confusion albums marked with the "error file" are still able to be downloaded to my phone, but the songs with the "error cloud" will not play smoothly on my PC. They stutter regularly throughout playback. However, if I download one of those songs or albums to my phone, it plays perfectly.
I hope this helps someone to explain what my problem is & the appropriate solution. I have a little more than 12,000 songs in my library in case that makes a difference. Should I just delete the files with he "error cloud"? All of the songs appear to be still in the cloud because they are available for download to my phone. -
On my PC running windows XP Service Pack 3, iTunes 11.0.3.42 causes it to hang when attempting to view a .MOV (1.6 GB) requiring a cold boot. What could be causing this? Corrupted .MOV? Too little RAM? It successfully plays a 162 MB .MOV.
Hello David,
Thank you for providing all that information about the iTunes issue you are experiencing. We would first want to rule out any software issues before we can determine if it has to do with RAM. I found an article that will help you isolate and troubleshoot software issues that could be causing iTunes to behave this way:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
I hope this helps you get back on track with watching movies in iTunes!
Best,
Sheila M. -
I followed directions to restore ipod contents to iTunes after computer crashed Now my ipod is dead. iTumes does not recognize it; the device is not showing in the left pane.Can I do something?
Try:
iOS: Not responding or does not turn on
If not successful, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
160gb iPod Classic causes iTunes to freeze/crash
I have a 160gb iPod Classic and when plugged in the USB, it causes my iTunes to crash. My computer recognizes the iPod when plugged in but iTunes does not recognize the iPod and immediately freezes until I force shut down iTunes. I have an updated version of iTunes, running it on Windows 7. The iPod works when I am listening to it; however, there seems to be lagging and slower than normal controls compared to when I first purchased the iPod. I have an iPod Nano that works while I plug it in the computer and iTunes does not crash. iTunes also works normally when there is no iPod plugged in as well.
Having essentially the exact same problem. I have an iPod Classic 160GB but everytime I connect it to my laptop, iTunes freezes and I have to close it through Task Manager. I'm running Windows 7 Home Premium 64bit on an Acer Aspire 5551 with an AMD Athlon II P320 Dual-Core Processor.
The iPod plays music fine, although it is a little slower and less responsive than when I first had it (no track skips, just browsing menus). iTunes recognises my 8GB iTouch and remains responsive with that but for some reason it freezes when the Classic is connected. The Classic appears in My Computer but doesn't appear to be recognised by iTunes. As far as I'm aware my iTunes is up to date and it runs fine when nothing, or even my iTouch, is connected.
Any help would be greatly appreciated. -
Hello, my iTunes dates are crashed on my mac, how can I download all my itunes match songs and save on my mac?
Hi mrmoo13!
You have a couple of options for transferring your music library from one computer to another. First, you can download all of your music that is stored in the cloud on iTunes Match by following the instructions on this page:
iTunes 11 for Mac: Access all your music anytime, anywhere with iTunes Match
http://support.apple.com/kb/PH12284
You can follow steps listed in the section right here:
Play or download songs from iCloud
You can play songs directly from iCloud, or you can download songs so you can play them when you’re not connected to the Internet.
If a song is available in iCloud, it has a Download button next to it.
To play the song, double-click it.
To download the song, click the Download button.
After you download a song to a computer, it remains in the computer’s iTunes library, even if you turn off iTunes Match.
To only display downloaded songs in your iTunes library, choose View > Hide Music in the Cloud. This also hides any previous iTunes Store purchases you haven’t downloaded.
For information about downloading and playing songs on an iOS device, see the documentation for the device.
In order to make it easier to download all of your music, you can highlight all of the songs in your iTunes Match section and then click download, as mentioned in these instructions.
You can also choose to transfer the music from your old computer to the new one by following the steps in this article, whcih will give you some other options for doing this transfer:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
I upgraded to itunes 10.7.0.21 and now every time itunes starts it crashes within a few seconds!
I upgraded to itunes 10.7.0.21 and now every time itunes starts it crashes within a few seconds! I have uninstalled and re-installed and I get the same! I am running windows 7 64bit. The error window sais the fault is " KERNELBASE.dll". I also installed on a test PC that has a trail version of Windows Web Server 2008 R2 and the exact same thing happens...
Now I have no PC to sync to and no music/movies.... Any ideads??
Many thanks...I had the same problem. New iPhone 5, had to install iTunes 10.7 on windows 7 64 bit. The install worked, but it crashed immediatly after startup (no window, nothing.) I tried repairing the install, and still nothing. When I read the post above, I saw that it was Quicktime related, and remembered I was also prompted to upgrade Quicktime too, which I chose NOT to do. So I went back and upgraded quicktime.. and VOILA.. it WORKS. iTunes now runs, and I'm in the middle of restoring my old iPhone to my new one. (fingers crossed)
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my computer that my itunes was on crashed. i now have a new computer and i downloaded itunes and signed into my account. plugged up my phone but my stuff hasnt transferred. how do i transfer it?
You'll need to copy the music currently on your iPod to your new PC and into iTunes first before you can sync it to the new iPod.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock -
I have updated to Itunes 10.5 on Windows and everytime i start it now, it says "updating Itunes library" and crashes at around 75%. i have uninstalled and re-installed it. No joy! Someone help! Thanks Umar.
Lets see whether this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working? -
Has anyone had this problem? I've tried to play a video through itunes but everytime it tries it causes the software to crash with windows 7. I have the newest updates.
Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows
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