ITunes Match now stuck on Step 1 - won't move to step 2.

Hi
I turned on iTunes Match on Day One and it worked like a dream.
On Friday, I plugged in an older iPod which came back from repair - from the pre-Match days.
It moved a bit of "purchased" content from my iPod to the iMac's library.
It was at this point that iTunes Match started misbehaving.
It gets to the end of Step 1 and gets stuck or stalls.
Now  iTunes Match is re-visable in the column on the left, the syncing wheel spins and the genius wheel spins.
I have checked the forums.... but none of the proposed soultions work.
For example:
Originally Posted by scfres46  
Move the "SC Info" folder (found at /Users/Shared/SC Info) to the trash, restart OS X Lion and iTunes Match should work properly again. Hope this helps!"
from: http://forums.macrumors.com/showthread.php?t=1276151
and
turn off iTunes match, enable genius, let it finish, then turn back on iTunes match"
from: http://forums.macrumors.com/showthread.php?t=1227167
Any advice would be much appreciated.
Thanks,
Andrew

OK, I have now fixed this...
From:
https://discussions.apple.com/message/16761482#16761482
I learned about:
http://support.apple.com/kb/ht1451
and deleting the "iTunes Library.itl" library file in my iTunes folder.
Export your playlists first then reimport them!
Problem solved.

Similar Messages

  • ITunes Match now stalls on step 1.  I have a PC with Windows Vista.  I've use Match for a long time

    iTunes Match now stalls on step 1.  I have a PC with Windows Vista.  I've used iTunes Match for a long time & it has worked well until last week.  Most of my songs now have a dotted outlined cloud beside them & I can't download to my phone.  6 new albums can't be seen at all.  I've turned off Match (with shift key down) & turned it back on - restricted my upload speed to 75% of max - I even uninstalled iTunes & re-installed it.  Any suggestions?

    iTunes Match is stalled in the same place again today.  Step 1 seems to have completed as the blue progress bar is complete.  The message says "Delivering your iTunes Match results..."  When I went to bed last night, this is where iTunes was stuck.  But this morning, Match had stopped trying to "deliver."  It obviously did not finish because 6 new albums do not show up on my iPhone 5 - all of the 3 steps on the Match page were grayed out this morning & the "Start" button was available.
    This is what I did yesterday - I looked at My Music and clicked "Songs."  I then added the "iCloud" column and sorted by that field.  I found about 100 files that had a problem of some sort (cloud with exclamation point inside).  Each of them had lost track of where the music file was - even though the music files were exactly where they should have been.  I re-linked (one at a time) all of the music files to the song titles.  In the cloud field one song was described as "ineligible for iTunes Match."  It had a could with a line drawn through it.   I didn't know what that meant, so I deleted the song.
    I then turned off iTunes Match holding the shift key down & iTunes began collecting information from my library.  This took several hours but it did seem to complete because it changed to the "delivering results" message.  However, this morning I noticed that all of the files I re-linked yesterday still had the "error cloud" symbol today - a cloud with an exclamation mark inside.  Yesterday these songs wouldn't play until I re-linked the files.  Today they will play as expected, but they still have the "error cloud.'  To add to my confusion albums marked with the "error file" are still able to be downloaded to my phone, but the songs with the "error cloud" will not play smoothly on my PC.  They stutter regularly throughout playback.  However, if I download one of those songs or albums to my phone, it plays perfectly.
    I hope this helps someone to explain what my problem is & the appropriate solution.  I have a little more than 12,000 songs in my library in case that makes a difference.  Should I just delete the files with he "error cloud"?  All of the songs appear to be still in the cloud because they are available for download to my phone.

  • HT204406 My iTunes Match gets stuck on step 1

    My iTunes Match gets stuck on step 1 and won't go any further.  I will leave my computer on all day and night and iTunes Match doesn't move past step 1.  What can I do to resolve this issue?

    Cancel it and try again.

  • HT204406 iTunes match is stuck on Step 1: Gathering Information about your iTunes Library

    iTunes match is stuck on Step 1: Gathering Information about your iTunes Library.
    It will not progress past step 1.
    I have tryed re-installing iTunes, resetting everything and all that. No luck in getting it to work.
    Any suggestions on how I get it to work?

    Hi..
    "A status indicator will allow you to track progress. You may also manually pause and resume iTunes at any time by clicking the Stop or Start button."
    From here >  iTunes Store: Troubleshooting iTunes Match
    Can you click the Start button?
    Sounds like the internet connection is timing out.
    Try turning off your router for a few minutes, then turn it back on. Restart your Mac, launch iTunes and try again.
    edited by:  cs

  • ITunes Match is "stuck" in step 3

    iTunes Match is stuck half-way through step 3; after matching more than three thousand songs, it began to upload an additional ~600. It uploaded 300  songs, but will not upload the remaining 300. I've started and stopped, turned iTunes off and on, and turned my Mac off and on. Don't know if there's a problem with the next song in the queue, but can't find how to get it working, or in lieu of that, to skip to next song.

    How to Fix Step 2 and Step 3 Errors in iTunes: Music Media Formats, and Checking Firewall
    This solution assumes that you do not have corruption in your iTunes library database. To fix that follow the steps in Apple Support KB ht1251 above.
    Step 1, 2, or 3 Hangs: Problems with Media Formats.
    If you have heterogenous media formats in your music files, some of them will FAIL iTunes match, causing it to hang. This is a software error in iTunes match, which should mark the files as "Not eligible" instead of remaining stuck in an endless loop. These errors never occur if all the songs in the music library are unprotected AAC 256 kbps music files encoded by iTunes 10.5.1.
    There are two basic ways to upgrade your song media formats to iTunes 10.5.1 AAC encoding - encode all of them at once, or do them selectively. In either method, you must delete the original version from iTunes and your file system. If you previously loaded them to iCloud, get rid of them there also.
    You will be able to see a hung file in OS/X under Activity Monitor -> iTunes -> Inspect Process -> Open Files and Ports. In Windows you will have to use standard Task Manager inspections.
    In my iTunes library, I found that certain AAC (m4a) files which were encoded in before 2011 were stuck, and m4p Protected AAC files. I had already fixed the encoding of MP3s, so I was suprised that music previously encoded by iTunes was hanging up.
    You may convert all files which were not encoded at 256 kbps AAC with a right-mouse click. Find them:
    1) individually in iTunes as you discover them in Open Files and Ports trace, or
    2) by creating a sort smart playlist that matches their pattern. For example, a playlist with bit-rate < 256k. 
    After converting them, you MUST delete the previous file(s) from your iTunes library. I suggest you move the actual file to trash, and delete the trash. Archive the files if you wish. If any of them were already matched to iTunes Match, you must delete them there also.
    After getting rid of older media formats, re-run iTunes match. Step 2 should complete, and your Open Files and Ports window should no longer show any music file open in your iTunes library. If it does show, convert it and remove the old file from your library.
    If you have converted your music library and Step 3 is still stuck, it is likely a Firewall problem. Check the last line in Open Files and Ports, and use the information in the last rows to check your firewall settings. The upload port is shown in this form, 192.168.1.1:53089->72.21.214.201:https. If you see this type of row, but nothing is being uploaded, a firewall or other issue is blocking that port.
    In my case the block was created by my broadband modem settings. Check with the installation guide for your modem - typically they can be managed by a http:// address such as http://192.168.1.254. Change the firewall settings as needed.

  • ITunes Match gets stuck on Step 1: Gathering information

    For about 2 months now (that I noticed) my iTunes Match doesn't work...it gets stuck on Step 1: Gathering information and keeps cycling and never gets to step 2.
    I have to STOP the Matching.... click STORE>Turn off iTunes Match
    then.. STORE>Turn on iTunes Match.. re-add my computer.. and then it works properly.
    Anything wrong with my settings or is this a known issue/bug that will be fixed in a future release?
    Overall I'm satisfied with Match....
    Thanks,
    David Murphy

    This should fix it (hopefully you'll only have to do steps 1 and 2):
    1. If you are using wireless networking, try connecting directly to your modem with a cable. Connections to the iTunes servers are a bit on the sensitive side and the occasional glitch can throw off matching if it has a lot of work to do. I have a "perfect" setup so I initially dismissed that as a solution (or part of one), but it does make a difference. Once it's working correctly you can switch back to a wireless connection and it should be fine from there.
    2. In iTunes, hold down the Option key (or the Shift key if you're using Windows) while you click Store, Turn Off iTunes Match. Hold down the same key again and close iTunes. Since there may be some things cached, restart your computer. Open iTunes and Turn On iTunes Match again.
    3. If Match does not complete, try a couple more times just to be sure. Note that Match completing doesn't mean everything is done - some changes trickle back over time, but it should report success.
    4. If you still have problems, you can do a complete reset by contacting Apple's iTunes Store team and ask them to cancel your Match subscription and refund it so that you can purchase and start Match again from scratch. Wait until your iTunes account shows the credit before doing this (just to be sure the entire cancellation process on the Apple side has completed). 
    I hope this works for you - it did for me and it's so nice to have it working perfectly.

  • Itunes match is stuck at step 3

    iTunes match has uploaded most of my songs, but with about 800 left it is stuck at step 3...so I will identify which ones need to be uploaded but once it tries to start uploading it stops and repeats step 1 and 2 again.  This cycle continues.  I have

    One of the most common causes of this behavior is a track that the scan is choking on.
    Switch to the Song view and enable the iCloud Status column by pulling down View > View Options and selecting the "iCloud Status" check box. Close the window.
    Now sort on the new column and find all the tracks that are "waiting" or "ineligible." Highlight all the tracks and right-click, then choose "new playlist from selection" so you can make a note of what the tracks are. After you've noted them down, delete them from the iTunes library by highlighting all of them in the playlist, typing Option+Delete on the keyboard. If prompted, hide the tracks in the cloud but do not move the files to the trash.
    Now quit iTunes, wait a few seconds, and re-launch it. Let it connect to the iTM service. Now you can start adding the tracks back to the library a few at a time.
    This method should allow you to track down which track, or tracks, the scan is hanging on.

  • Itunes match is stuck on step one. Help!

    Hi!
    I am hoping that someone can help me out.
    I use a Macbook (MAC OS X version 10.7.4) and recently ran into a problem while using the latest version of Itunes. I have paid for and use the Itunes Match service and, as of three days ago, my computer will no longer fully download and manage the Match membership I use.
    It begins the "Gathering information about your itunes library" step one process, loads to 100% and then stops. It freezes and for hours goes no further. It will not complete step number 2 or 3. I have read up on this online, transfered my playlist to the desk top, deleted the old one, reconnected it to the new one and still the same thing has happened.
    I would appreciate any help that you all might be able to give.
    Hate to pay for a service that I am not able to use. I have purchased albums that are on one device but, on my laptop, I cannot connect to because it will not load.
    Thanks!
    Mark

    List the Songs in Song view by iCloud Status.  Remove any that are status waiting to a temporary folder.  Allow the iTunes Match process to complete.
    Once the process is complete, ensure you have a full secure backup of all Songs.
    Import, the Songs from the temporary folder a few at a time, updating iTunes Match on each cycle.
    Should any remain an issue, add to a playlist, burn to audio CD, delete from iTunes, import from CD as 256 AAC and update iTunes Match once more.

  • ITunes Match is stuck on step 2 having matched 2186 of 2196 songs it has stopped there

    How do i unstick iTunes Match. It is stuck 10 songs short of the full amount of songs when trying to join iTunes Match?

    How do i unstick iTunes Match. It is stuck 10 songs short of the full amount of songs when trying to join iTunes Match?

  • APPLE! Please really solve iTunes Match's stucking on step 2 (matching) problem!!!

    IT'S BEEN BOTHERING ME FOR ALMOST A WEEK NOW!!!
    Other people are having the same issue!!!
    (N.B. I am using iTunes Match service from Hong Kong)
    PLEASE! PLEASE!

    Hi,
    Contact support with your problems https://getsupport.apple.com/Issues.action. Select connecting and downloading then iTunes Match.
    Jim

  • ITunes match is stuck on step 2 with 1 song remaining, how do i fix this?

    Help me, Please...

    List the Songs in Song view by iCloud Status.  Remove any that are status waiting to a temporary folder.  Allow the iTunes Match process to complete.
    Once the process is complete, ensure you have a full secure backup of all Songs.
    Import, the Songs from the temporary folder a few at a time, updating iTunes Match on each cycle.
    Should any remain an issue, add to a playlist, burn to audio CD, delete from iTunes, import from CD as 256 AAC and update iTunes Match once more.

  • My iTunes Match is stuck on Step 1.

    Hello,
    Any assistance is greatly appreciated. I'm using Windows 7 and Match is eating away at my CPU.
    How can I get iTunes to speed through this process?
    Thank you

    How many songs is it trying to Match?

  • ITunes Match displays all my music but won't download or play

    I have just upgraded to Yosemite, doing a clean install.  There are 2 user profiles - mine and my partner's.  My partner's music appears to be playing fine.  I have iTunes Match.  I created my user account yesterday, logging in with my one & only Apple ID.  I have turned iTunes Match on and it is displaying all of my music, playlists, movies and TV shows (all with the little cloud icon).  However nothing is playing or downloading.  Whenever I click to either download or stream a song I get a message telling me "This computer is already associated with an Apple ID" and telling me to wait 90 days.  Surely this is not referring to my partner's user account on the same iMac?  Otherwise what would be the point of having separate user accounts on a desktop?  All my music is correctly stored in iTunes Match - now I want to listen to it.  What has gone wrong here please?  And yes, my user account has only 1 Apple ID and has been logged in with that since inception.

    Apple have done something really screwy with Apple IDs on Yosemite. They've decided to associate an Apple ID with the device in its entirety, instead of with each user account.
    I have two logins, one for my own personal account and one for a radio show I produce. The personal account has iTunes Match but the radio show accountt is just normal iTunes with iTunes In The Cloud. When I want to download music for the radio show, I switch to that account. I needed to download some of the music for that account and was warned that if I change accounts on this device I won't be able to again for another 90 days. I had no choice because I needed those files. But now when I go back to my personal login, I can no longer download any of my music from iTunes Match.
    Fortunately, I have another device associated with my personal iTunes account and can download some of my music there instead.
    This really needs to be sorted out!

  • ITunes Match program not responding step 1

    Whenever I click update iTunes Match, it goes to step 1 and about 1/4 of the way through it (scanning my library), itunes program stops responding and closes itself.  I have tried unistalling and reinstalling iTunes serveral times.  My iTunes is also up to date with 10.5.1.  Any help would be greatly appreciated!

    So, I think I have fixed the issue.  I had to copy my xml .xml file over to my desktop, delete my.itl file from the library, open an empty library and re-import the .xml file.  It was pretty scary, but I'm good about backing up, and the only major pain with this process was that it required me to change the media type on my user imported tv shows back to tv show from movie.  Other than that, it worked like a charm, and i I am once again a happy iTunes Match user.  Probably wont won't be doing another mass delete anytime soon, but then, I shouldnt shouldn't have any real need to.
    Here was the support article I referred to.  http://support.apple.com/kb/HT1451?viewlocale=en_US&locale=en_US

  • Purchased iTunes Match, computer died during Step 1! wont work.

    purchased iTunes Match, computer died during Step 1 (gathering info about library) and now it only completes step1 and NEVER goes to step2 no matter what i try. help!i

    iTunes Store: Troubleshooting iTunes Match
    http://support.apple.com/kb/ts4054

Maybe you are looking for

  • IPad lost my setting and can't connect to app store?

    What has happened?  This morning when I got my iPad (on its first birthday!), it had lost a bunch of my settings - my wallpapers, my sound settings, my wifi settings (argh, just realized what a pain that will be to reinput every password for everywhe

  • Is upgrading from iTunes 7.7.1.11 to 8.2.1 safe?

    I need to upgrade from iTunes 7.7.1.11 to the newest version of 8.2.1.6, using Windows XP and Internet Explorer 7. As is the case with many posters, the upgrade tool available through iTunes does not work (this is why I've missed a few upgrades in be

  • How do I get LR to open on the secondary monitor in a two monitor iMac Retina system using Yosemite?

    No matter what settings I use in Mission Control or in TotalSpaces2, LR (latest version) keeps opening on the main screen and I have to move it to the secondary monitor each time I restart it or change catalogs. It is irritating but also problematic

  • Air does not turn off

    When I close my air using the Apple menu, it hangs and does not close so I have to use the Power Button. Has anyone else encountered this problem? And if so, were you able to fix it.

  • Solution Manager 3.1 upgrade to 3.2

    Hi, I have to upgrade Solution Manager to 3.2 SP Stack 15 or  7.0 SP Stack 09. Now I have Solution Manager 3.1, in detail: SAPKB62052 and SAPKU31010 How can I do it? My problem is: I have to upragde Solution Manager because I have on my notebook Micr